Cons: "The staff have to respect people and they have to solve the problems which comes to passenger."
Cons: "I paid more than the price of the ticket for my luggage"
Pros: "Good quality meals online and also on board. Prompt departure and arrival. Professional staff."
Cons: "Some entertainment is needed on longer flights. This is the only downside."
Pros: "Very good pilots and impressive flight management."
Cons: "Delayed departure time and unreasonable price for snacks on the plane."
Pros: "The crew proficiency"
Cons: "Boarding time in the transit airport and the handbag limit in the first airport"
Cons: "they put my hand luggage in check-in luggage and broken my hand bag it was brand new was 100 usd price .when i complain at Nairobi about it they refuse to take my complain .can i get compensation for that ?"
Pros: "There is not a single thing about this flight and airline worth appreciating"
Cons: "Some of the most unhelpful, incompetent and unprofessional staff i have ever had to encounter. Honestly the worst flight of my life. NEVER flying with Air Arabia again and I recommend everyone else spend a little more money to fly with another airline to avoid the hastle this airline will without a doubt put you through. I have submitted a complaint with Air Arabia, let us see if they even reply"
Pros: "I liked the fact that the flight was on schedule in spite of the fact that one passenger seemed to cause a delay on forgetting to locate his passport from his own carry on ! I also liked the content shown on the screens as they juggled my ken a bit! Food was to taste despite the cabin pressure! The cabin crew were just amazing!"
Cons: "I did not like the fact that I had to strech my pate and strain my eyes to view the screens. The food was a bit expensive on board unlike online!I feel the variance is unjustifiable. Seats are so squeezed and unadjustable for more comfort!"
Pros: "The staff onboard is great. That is the only thing I have to say about this airline in a positive light. I will not use them again."
Cons: "no entertainment, no food (without paying high prices for). I will not use this airline again"
Cons: "Tried to book baggage and seats online for flight from Colombo to Sharjah but website wasn't working, so called their office in Colombo. Was told it was too late to book baggage so would have to pay more than double the regular charge. I explained repeatedly that I had tried to book it but the website was down but the lady on the phone completely ignored what I was saying. She then said I should have called them to report the problem - insinuating that it was somehow my fault that their website wasn't working. Quite an interesting twist on 'customer service' in a service industry company. Nothing in the email I received from them stated what to do should their waist fail; no number to call, no procedure, nothing. I had to take a 1-hour trip into the city to speak to them directly at their office. The lady there I spoke with simply made a few mouse clicks and the problem was solved. This of course begs the question of why that couldn't have been done over the phone. The lady on the phone put me on hold for over 10 minutes, clearly hoping that I would give up and hang up. Air Arabia should fire this person immediately as she has no business being in the customer service industry if she is going to be so insulting to a paying customer. As a member of the company she sheds a horrible and unprofessional light on it."
Cons: "The flight to Muscat was great — the flight from Muscat to Bangalore sucked!"
Cons: "The flight attendants did not keep the children and their seats they let them run around as we taxied the airport until one fell and had their head. Then they would not insist on them to stay in in their seats even on take off."
Pros: "That it was a direct flight"
Cons: "Turn on A/C of plane upon boarding (it is the only airline where the A/C is turned on after the aircraft detaches from gate, even budget airlines in have A/C on when boarding) Improve entertainment (more movies / better selection up to date) Increase seating space Improve food options and quality"
Pros: "Movies in the entertainment screen."
Cons: "At the boading, just when we were putting our luggage we were around 5 kg more, in a bad way the turkish lady there asked us to reduce or pay. We reduced the luggage and 2 kg more were left but her and her boss isisted in a rude way to pay or to remove more luggage. We asked her boss to help us in lifting one big bag since we were all girls and couldnt lift it but he refused to help as a gentleman would do and said quick quick put the bag quickly. For sure I wi never chose turkish airline again."
Pros: "food was ok and ample."
Cons: "window seat bad for me as I stand frequently. Cramped leg room Seperated from my wife"
Cons: "First time in my life that the airplane food was cold. There also was no in flight entertainment."
Cons: "Immigration at MCT - too many flights at the same time."
Pros: "Decent entertainment system and choices."
Cons: "Poor quality headphones - jacks are often messed up make sure you have your own. Got food poisoning on Muscat to Paris flight - other than that the food tended to be quite bland. Need to give out more water on flight to combat dehydration as well. Stopping in Muscat's terminal was like a time warp back to a 1970s mall. Also no direct connection to terminal, planes park out on tarmac and take people on 1 km bus ride to connect to terminal. Legroom was pretty tight but not horrid Crew making announcements on landing were unprofessional, heard co-pilot or steward laughing in the background - while captain droned on in Arabic - this does not engender confidence in their ability to fly the plane!"
Cons: "The boarding was cancelled due to 5 hrs before visa arrival time and forcefully called no show."
Pros: "The stopover was short ."
Cons: "The food and the lack of entertainment. The plane was almost full and two children never stopped arguing loudly."
Salam air flights are very full . So there is no way to fallow Covid 19 protocol . All seats are occupied . They should consider less passenger in each flight .
Pros: "Cheap airline dirty everywhere but not that many people in the plane and with crew members were super unprofessional."
Cons: "Hire new flight attendants"
Pros: "I made it to my destination"
Cons: "Flight attendants could be less playful with customers on the plane and even with earphones on I could here them, they did not stop laughing and screaming and yelling and acting like bunch of crazy fools"
Cons: "Seat was very uncomfortable and in-flight entertainment screen did not function properly"
Cons: "My flght shouldn't have been rescheduled.... M facing lot of problems"
Pros: "Very pleasant crew"
Cons: "No leg spaces even for children. You can’t get even one glass of water for free. Pay or die."
Pros: "The best thing for fly dubai in kuwait is t have a standalone terminal."
Cons: "Late flight!"
Pros: "I had to stay forceibali at Dubai overnight they did not give my boarding pass earlier."
Cons: "Also flight attendant did not serve water or snack in time we had to call attendant many times."
Pros: "Crew was very friendly and accommodating."
Cons: "No meals. No entertainment. Poor bording from front and back at same time caused chaos. Airport crowded and dirty."
Pros: "Because I booked my flights by emirates then I found my flight on flay Dubai !!"
Cons: "Use the logo for partners in the booking page"
Cons: "I didnt arrive to manila yet my flight canceled today two time im still in dubai this is not acceptble poorr flight"
Cons: "The travel agent I selected completely ruined my whole experience."
Pros: "The plane took off and landed on time."
Cons: "Boarding was chaotic and poorly organized. Seats are cramped and uncomfortable. The entertainment system screens did not work. Other passengers were pushy and disrespectful."
There wasn't any announcement for boarding neither on the screen, it was written " Go to gate". I walked out of the lounge by chance then found the employee asked me what is my destination, when I told him he said: you are the last passenger 😳.
There are no seats while waiting for the gate. They sell tea and coffee, all airlines this is free except Jazera airline. Boarding is very bad, we stood outside eating for the main gate to open, children and seniors were setting on the floor ( dirty) for an hour and half
Pros: "The price and timing"
Cons: "Everything I guess. Boarding was a mess . The crew was panicked about Corona. No space . Terrible service"
Cons: "Planes are old, they don’t serve food, just sell things and there are no movies"
Pros: "Boarding staff is very helpful and friendly and cabin crew also g"
Cons: "Wanting in transfer area in kuwet airport ( aljazera area )is very limited space not comfortable for the passenger , service not available there it’s like bus station"
Pros: "Not much to be honest."
Cons: "The constant delays and the unorganized boarding process. It was chaotic and very stressful. A trip that should have been 4 hrs took a total of 12 hrs with all the delays. This definitely made me view the airline in a negative light. I will be cautious of booking with Jazeera Airways in the future. That being said I have a return flight and hope it is better."
Cons: "The boarding was late. Then the captain said that take off time is delayed for 20 Minutes. Last, upon arrival, luggage for all passengers was at least 40 min late. So, all in all, it was a bad experience."
Pros: "more decent food"
Cons: "seats are not comfortable considering the length of the flight"
Pros: "The flight was boarded and departed on time as always"
Cons: "The plane is really not clean as it should be from within, meal is only a sandwich"