Pros: "the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!"
Pros: "On time and the staff were very good. The food was not great, buy good."
Cons: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Pros: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Cons: "Poor customer service, was booked off twice without being informed."
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Cons: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"
Pros: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Cons: "More leg room!"
Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"
Cons: "food screens"
Cons: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."
Pros: "Lounge was very clean"
Cons: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."
Pros: "Premium economy seats make a huge difference in terms of comfort. The Vegan pre-selected meal was way better this leg of the trip than the LAX to FRA trip. Entertainment was good too."
Pros: "Flight was comfortable and quick."
Cons: "Had to run thru airport to catch plane, thn long wait to board."
Pros: "It was NOT Lufthansa. It turns out it was a United flight. Fortunately they now have individual screens with individual options of what to watch like on other airlines. They did have my special meals as I ordered them. I sat next to a wonderful young couple from Finland. That made the journey interesting and pleasant."
Cons: "I really thought I booked a flight with Lufthansa,which I far prefer than United. They do better with beverages, (Perrier, Pelegrino instead of club soda, better special meals, better model airplanes). I am going to have to figure out how to get a Vegan eal that is not spicy. When I order Hindu Vegetarian it is always too spicy. United also doesn't get it and still gives people cheese or something like potato salad obviously made with mayonaise, and some spread that is either butter or margarine on a sandwich."
Pros: "Food was pretty good,Lufthansa one of the best companies to fly with."
Pros: "Everything went well."
Pros: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"
Cons: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."
Pros: "Boarding is efficient. Flight very smooth."
Cons: "great crew"
Pros: "Seats were comfortable and crew super friendly"
Cons: "Choice of food and entertainment could have been better"
Cons: "Not there. Still in germany"
Pros: "Good food and movies"
Cons: "seat had problems mechanically"
Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Pros: "It was all great!"
Pros: "The flight was punctual and smooth, maun concern!"
Cons: "no tv, no papers, food soso"
Pros: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Cons: "My return on Air Canada."
Pros: "The crew moved as quickly as possible, and this made bathroom access easier."
Cons: "The small size of the plane made the long-lasting turbulence near the point of landing impossible to ignore. I don't consider this the fault of the pilot, more the size of the plane."
Cons: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."
Pros: "The aircraft, an A320 was stable but cramped and entertainment depended on prior download of the Lufthansa app. Crew was very efficient and professional."
Cons: "Cramped. Seat did not recline AT ALL and very hard. No entertainment unless you downloaded the app beforehand."
Pros: "Just a normal trip"
Cons: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"
Pros: "Excellent service and efficiency."
Pros: "Customer service friendly and attentive!"
Cons: "We were detained at the airport after boarding and then deboarding without information. The entire flight was locked in a room and not allowed to leave with very little explanation as to why. After 5 hours they let us board another plane. There was water and candy supplied as food. It was a joke for anyone with kids or the elderly. Nevermind anyone with health concerns. BAD way to manage a crisis in my opinion. We were treated like cattle. And these were NOT cheap tickets."
Pros: "Entertainment options were great and always make the flight go by faster."
Cons: "Seat was broken and didn't recline, stewardess had zero interest in assisting. She could have simply told me she was putting in a work order. Only one food was option available, the stewardess offered zero solutions for people with allergies to the option provided. The general theme was that the crew wasn't eager to please."
Cons: "Our luggage was the last to arrive planeside from our late flight from Vancouver. We saw out luggage on the cart next to the plane, but apparently someone decided not to put it on the plane. We are now at least 24 hours without our luggage (we still don't have it) and cannot take advantage of our very expensive vacation. I must say, we will stop using Lufthansa and all partner airlines. This is completely unacceptable. I have received no communication at all from Lufthansa to explain why our bags were not loaded onto the plane, even though we saw them out the window, on the cart, next to the plane, before door closure. I am wondering if someone at Lufthansa decided it would be fun to ruin our vacation?"
Pros: "On time departure of flight"
Pros: "It was a smooth ride overall, the staff was comfort us."
Cons: "The food was terrible is like each year the value goes down."
Pros: "Friendly crew"
Cons: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."
Cons: "The food was not good."
Cons: "More current movie selection would be nice."
Pros: "The food and drink were good. The crew very polite and professional."
Cons: "The boarding process was a bit chaotic."
Cons: "As there was a long wait, the gate change did not come quickly for notification."
Pros: "The whole flight experience was great. Flight attendants where very helpful and cortial."
Pros: "Friendly, attentive crew. Delicious food"
Cons: "Price to bump up to next economy level was prohibitive"
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Pros: "LOVED the fact that the business class seats lay back almost flat---much more comfortable. The flight attendants were very friendly and actually had a good sense of humor when appropriate ; ) Pleasantly surprised at the food choices and delighted that the drinks were all free, including the adult beverages, even for the economy seats that we were in on the way back..."
Cons: "Wish the seats could lay back a little bit more in the economy seat area..."
Pros: "Crew was helpful."
Cons: "I paid for a specific seat next to my friend but we did not get seats together. There was a change in aircraft."
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Nice environment but not deaf friendly ..
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Crew professional and competent"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Pros: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Non-stop flight and arrived ahead of schedule"
Cons: "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"
Pros: "Comfortable seats, nice crew, decent entertainment."
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "Yes very pleasurable."
Pros: "Robbie and Carlos were exceptional. The gate agents were exceedingly rude and I will be filing a formal complaint."
Cons: "Gate agents"
Cons: "No amenities at airport"
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Other passengers"
Cons: "It was terribly hot and the attendants didn’t serve us regularly. The skipped us when we wanted cold water:"
Cons: "The flight was delayed due to weather"
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Cons: "There was no WiFi on this 3 hour flight"
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "Have not been in that flight yet...."
Cons: "Didn't make the flight due to cancellation of prior flight"
Pros: "Flight attendant, David, was extremely professional and nice."
Cons: "The 24hr layover in Miami"
Pros: "The crew could not have been better. I was really pleased with the movie selection. However, the food is really terrible. I got a dish that was chicken, mashed potatoes and green beans, which would have been acceptable had it not been covered in bbq sauce."
Pros: "Decent seats and space Good entertainment choices"
Cons: "Business-like attendants"
Cons: "Hi, I couldnt make my flight as I was very ill and when I called to reschedule it, I was given a form to fill out and no help. So I am STILL stuck on Barcelona, trying to figure out how I can change my ticket and how much that will cost me. Why does it take a form? Why can't someone give me a price quote?"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Smooth flight, on time!"
Cons: "No food offered on 1st leg, but it was on the menu card."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Pros: "We're hustling and hard working."
Cons: "Having to fly from Hawaii back to lax to fly to Australia."
Cons: "At 6'1" the seats are too small and close together."
Pros: "The flight was a one way to PDX and felt fast and not exhausting coming from LHR. First time flying direct. Great food and snacks the staff took care of us. Bathrooms were cleaned over the trip which was great!"
Cons: "N/A - nothing..."
Pros: "Readiness for take off was well organized and quick"
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "* on time * courteous staff"
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Pros: "The flight to my destination was awesome. Helpful staff, great equipment, and plenty of room. I loved the technology in the seats."
Cons: "The return flight was not so good. I felt like an inconvenience and was not treated very well. At one point I was dismissed by an airline associate with a swish of her hand. Not exactly how anyone should be treated. There was a nice man that was a flight attendant, but other than that it was as if they were irritated people were even on the flight."
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Pros: "I was traveling with my granddaughter who is a toddler. Just imagine waiting an extra 2 hours for the flight to depart."