Old plane. Zero leg room. Dour staff. Turn lighting on repeatedly on redeye - spend half the time making useless announcements. Impossible to sleep even if you were in 1st class.
We were making a move to Mexico from the U.S., and we were amazed at how pleasant the trip was. We had quite a few pieces of luggage, and everyone was extremely helpful. The crew and staff from both Delta and AeroMexico were great, and made our trip as easy as possible. Thanks to all!
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Cons: "Seats are too small"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Nothing three hours late I went to dc and then took the train"
Cons: "Having food & being on time would’ve been nice?"
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Cons: "more leg room is needed"
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Nice and attentive staff, smooth on and off."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Cons: "had to check my carryon which got WET sitting outside to be loaded on the plane. It was a cloth bag."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
small food!! Need more ! And drink too!
Cons: "Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately"
Pros: "Very polite and helpful crew. Nice selection of movies in-flight"
Pros: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Cons: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."
Cons: "I was charged $60.00 for luggage"
Pros: "On time and the staff were very good. The food was not great, buy good."
Cons: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Cons: "First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation"
Pros: "Entertainment was good"
Cons: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"
Pros: "Care was amazing plane was spacious and new lots of entertainment"
Cons: "Food could have been better"
Pros: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Cons: "See above."
Pros: "The crew were really friendly and made sure we were looked after."
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "The crew."
Cons: "The airplane arrived over 45 minutes late."
Pros: "It was long flight but everything was just right. Will use this company again."
Cons: "Passport control in Frankfurt was slow, very long linen under staffed"
Pros: "Friendly staff!!!"
Cons: "All good!!"
Pros: "Was a very smooth trip."
Cons: "The seat rows were so crammed together, you could hardly get out of your row."
Pros: "Accommodations comfortable"
Cons: "Crew was not helpful. There was clearly not enough room for everyone's hand luggage, and the crew members simply shrugged their shoulders. I flew with hand luggage on lap because bins were full."
Pros: "Flight was comfortable and quick."
Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"
Pros: "Overall it was a good flight."
Cons: "The dessert could have been better than a Kit Kat chocolate bar."
Cons: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Pros: "Lufthansa did well with handling a very difficult situation with courtesy, attention, and offering of amenities."
Cons: "Through no fault of Lufthansa, because of problems at JFK, our flight was turned around and returned to Munich after two hours of travel."
Pros: "Friendly crew. Flight left on time"
Pros: "Good connection time and easy to get through security"
Cons: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Pros: "Real silverware and glasses for dinner and the best blanket on any flight I've ever taken."
Pros: "Boarding is efficient. Flight very smooth."
Cons: "great crew"
Pros: "It was all great!"
Cons: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"
Cons: "It was a great flight"
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Cons: "Less knee room than usual. Very cramped."
Pros: "Lufthansa certainly stands out above ALL American carriers"
Pros: "Surprisingly tasty breakfast."
Cons: "Online check in didn't work. The site kept telling me I needed a visa although I chose the option that stated I had an ESTA. Also mt destination country was not in the list of countries and there was no way to fill it in. The check- in agent in Cairo was cheeky and unhelpful. I was told I couldn't get the aisle seat assignment that I had selected online when attempting to do the online check in. The crew also stated I couldn't switch to an aisle seat because " we are completely booked" although all 3 rows in front of me had empty aisle seats all the way from Cairo to Frankfurt so I was stuck in a middle seat which the person in front completely reclining their seat for 4 hrs. At 5'10" it was not only uncomfortable but a painful flight. Things improved somewhat from Frankfurt to Miami but was still pretty tight due to the reclining seats. Luckily I got an aisle seat on that leg and the middle seat next to me was open. There was no entertainment on the Cairo to Frankfurt leg."
Pros: "Horrible customer service through the strike. Rebooking took four hours."
Cons: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."
Cons: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."
Cons: "Very long flight. Try to get as much sleep as possible."
Pros: "We made our transfer"
Cons: "Our airplane was assigned a remote parking space instead of main terminal but our bus came quickly to main terminal and we made our transfer and through customs in an hour"
Pros: "Crew were courteous and professional"
Cons: "They couldn't serve dinner because of weather conditions (?!!) Boarding was kind of messy"
Pros: "Almost nothing was enjoyable about the overseas Lufthansa flights I took. This particular flight, however, did not make me sick like the initial Lufthansa flight to Europe. I also appreciated that the crew asked the passengers in front of me to put their seats up during meals."
Cons: "The overseas Lufthansa flights have the least space of all the flights and trains I took throughout my trip, including other Lufthansa flights within Europe. The bathrooms were more cramped and fewer in number for an overbooked flight, boarding was disorganized and delayed, the passengers in front of me put their seats all the way back for most of the flight, and seriously, just a few more inches of space would make these long flights 104% better. I think everyone would be happier to fly on less awful planes, including the poor crew who has to deal with miserable passengers."
Pros: "the crew was good"
Cons: "the seating was cramped. could use more leg room. The food was average."
Cons: "Space between seats and leg room. Very compact for an international flight."
Pros: "very little"
Cons: "lousy food. poor movie selection. uncomfortable seats."
Pros: "The Premium Economy seats were significantly better than Economy seats. The crew was very nice."
Cons: "The movie choices were not very good. Very few current movies."
Pros: "Good flight good staff. Captain explained the route which is nice."
Cons: "No negatives"
Pros: "The crew was incredibly pleasant and helpful"
Cons: "No entertainment"
Pros: "Crew took care of business. Kept all the passengers in good comfort."
Cons: "Unfortunate delay. Never seen flight left this delay. But they make up the delay."
Cons: "seats are way too close to each other."
They canceled our flights but they flew anyway.
Cons: "Very nice crew and great food"
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Everything works and quick to get to destination."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Cons: "not really"
Pros: "Lovely crew, very helpful"
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Crew was good"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Flying with KLM is a pleasure"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "kLM staff was great."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Very friendly crew"
Pros: "Consistently high standards"
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "Short-hop flight, fit for purpose."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Friendliest economy class service I've ever encountered."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "Very clean plane, comfortable seating, crew great, food actually delicious!"
Pros: "Everything was amazing"
Cons: "Nice travel experience"
Pros: "Plane was clean"
Cons: "Food could be better!"
Cons: "2h late!"
Cons: "Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible"
Cons: "Food could be better."
Cons: "Just wish there was another few inches width on seats"
Cons: "Our flight was delayed an hour out of Denver and then 4 hours delay out of London to Lisbon. And, after that long delay they didn't even offer free water."
Pros: "Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?"
Cons: "Delays! Delays! Delays!!"
Cons: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."
Pros: "Decent snaks. It gets you there."
Cons: "It’s your basic flight from A to B. Nothing fancy."
Cons: "Was not offered a drink whole others around me were. Don't know why."
Cons: "The boarding crew forced us to check-in our handbags saying there's no space on board. The flight was half empty. We had to wait 30 mins to get our luggages when we arrived. Very annoying."
Cons: "Delays delays and delays"
Cons: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."
Cons: "Not even provide customer a cup of free water,this is the first time I ever have had experienced with in my life"
Cons: "Overbooked. Bumped off - next flight more than 7 hours later."
Cons: "The crew were spread thin and not particularly helpful. We were charged for drinks that are usually complimentary (water and ginger ale) and when the credit card slip needed to be signed, my partner's ginger ale was spilled. The attendants couldn't be bothered to give us more than two cocktail napkins to clean up an entire can-worth, and did not offer to replace the drink. I had to dig into my bag to try and find napkins because there was soda covering the tray as well as all over the seat and his lap. I've always had positive experiences on BA flights, but sorry to say this one was sub-par."
Pros: "Seats were somewhat spacious."
Cons: "This flight was also delayed twice. Once because the pilot was sick and again for weather. We sat on the tarmac for an hour. No food or drinks were served."
Pros: "It was the typical cattle car flight. It was on time and crew were fine"
Cons: "I was offended to have to pay for a coke. 2lbs. PLease. Then I was told loudly my credit card was denied. Amazing. An hour later that same card was approved to arrange professional driver to take my family to our hotel. THat same attendant offended yet another passenger who mistakenly put her carryon in a cubby where the medical kit is stored. THe passenger created "a dangerous situation". Please"
Pros: "The flight was pretty standard in most ways, nothing too great/too bad."
Cons: "The food service was horrible. After dinner service, that was it. I didnt see anyone in the aisles with water. But the worst was in the am (this was the Chicago to London flight) there was nothing offered before landing. My experience is that there is usually tea/coffee/a light snack. But not even water was offered. I have told this to a number of people to get their opinion. Everyone is surprised. On the flight from London to Lisbon, nothing but tap water was free."
Pros: "Left on time, helpful professional staff, main meal was good. Overall excellent airline"
Cons: "After 7hrs, the "before landing" snacks into JFK are crisps, chocolate, I suppose it does the job...latest cut backs. Chess game beat me :)"
Cons: "Charged us for food and even soft drinks on an international flight! I haven't experienced nickel and diminig like this on a n Major carrier like this."
Pros: "Very courteous staff"
Cons: "Inadequate food. Requested diabetic meal and the bread was loaded with sugar"
Pros: "It is great that they give every person a blanket and pillow on boarding. Flight was nice and dark. The flanges that pull down on either side of the headrest to lean your head into are genius."
Cons: "Flight was late and announcements were not understandable over the PA. While I understand that seats are made for the "average passenger" and at 5'2" I am on the very low end of that, seat was very uncomfortable with a metal bar higher than the seat cushion poking forward where the cushion met the seatback. The temperature was extremely variable and when my seat mates who did not speak English very well tried to flag a flight attendant down to get an extra blanket, the flight attendants actively ignored them, so I hit my assistance button and my light went on, then after some time it went off again without our being helped so I hit it again about 10 minutes later and my light went on again but was again ignored. Then the attendants started selling things from the flight magazine and looked the other way as they went by my hopeful beacon. When they finally did get to me, I got a curt "I'll see if there is anything I can do" and she went off, returning 5 minutes later with one blanket when there were two people. Later on I saw her give blankets to others, and I found that strange."
Pros: "Having to climb upto the aircraft was somewhat inconsiderate to the elderly. I hate to think having to do this in the Winter."
Cons: "The impersonal attitude of the crew. Extremely limited leg space in the economy class."
Pros: "Easy boarding process. Plenty of room in the overhead storage for carry-ons."
Cons: "Seats were cramped. Only food available was for sale."
Pros: "quick luggage delivery in Lisbon"
Pros: "The food was elevated and we were fed twice on our 9 hour flight! The beverage service was also provided often with a good assortment. I loved that there were new release movies available for free. The staff was friendly and available. If I were to do another long flight like that, I would seek out British Airways."
Cons: "Nothing to complain about"
Cons: "One flight attendant had so much perfume on every time she stopped by it was drowning our sinuses."
Cons: "No entertainment on a long flight. Not good."
Pros: "Cabin crew were great -- personality and lots of fun. Plane seemed relatively new too."
Cons: "BA service is basically Ryanair now, but more expensive."
Cons: "The boarding gate was not posted until 25 min before plane was scheduled to depart, the departure was 20 min late, Customs at Lisbon took 1.5 hours for a simple stamp on my American passport. The aircraft was packed full, not even water was offered without charge, the service even at that was barely fast enough to make one pass of the passengers before landing, the aisles were continually blocked with service carts selling so how are you supposed to make a bathroom break?"
Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."
Pros: "excellent we got upgraded to premium economy so all was good"
Pros: "Where's my luggage British Airways? You lost all of my most precious belongings, after you forced me to check my bag!"
Cons: "Well standing at the luggage carousel like a fool waiting for luggage that has yet to be found, really sucked! Not cool to be forced to check my luggage at the baggage check and ticketing because they claim there's no room for it, then they lose my bag. All the other people had their carry-ons. We checked in 3 1/2 hours early, and apparently they did this to 6 other families on our flight! Not good to be losing so much luggage."
Pros: "Discreet and attentive customer service"
Cons: "Foot rest did not fully deploy. The remote for IFE was stuck I the cradle"
Pros: "Basic flight, no food/drinks. direct flight. no personal tv."
Cons: "they lost my bag, everything was in there. Had a direct 3 hour flight from london to lisbon, so checked in my luggage with everything in there."
Pros: "Cabin crew excellent. Polite and friendly. Very helpfull. I like the cabin bag policy."
Cons: "Ground crew awful. Rude and so so so si slow. Check in Q went for over an hour. And we got no apology from ground crew. He ctually said to me an hour Q is actually ok!!!!!!! Food on board was seriously a joke. I can bravely say it was not human food. It looked tasted and smelled DISGUSTING! So i disnt eat anything and for 6 hours i was starving! Seats are ok but the deviding handles dont fold up completely. They stay half up so its so hard to lay down."
Cons: "I have both celiac and a mushroom allergy -- no meal option was proviided to accommodate both. Sure enough, my gluten-free meal contained mushrooms. (It's surprising to me that, since celiacs often have other food allergies/sensitivities, the meal contained a pretty common allergen.) Stuff happens sometimes, but it felt a bit as if the flight attendant felt inconvenienced by my inability to eat the meal. Also, usually disabled passengers are given the opportunity to pre-board -- the wheelchair didn't arrive until quite late, so I was one of the last people, if not the last, on the flight, something that makes getting settled a lot more difficult than when I've been allowed to pre-board. I realize that wheelchair attendants are employed by the airport, not the airline, but he gate agent seemed unconcerned about the fact that nobody had arrived to pick up wheelchair passengers despite the fact that everyone else was already boarding. Finally, the flight departed/arrived quite late, which meant that I had about 10 minutes to spend in the Heathrow Club World lounge before having to wait for a wheelcehair attendant to take me to my connecting flight."
Pros: "There was someone from BA who met me when I landed in London who gave me instructions for getting to Terminal 5. Without him, I never would have made it."
Cons: "The process of getting from Terminal 3 to Terminal 5 was tedious and time-comsuming. I barely made my connecting flight."
Cons: "The flight was delayed by 4 hours because maintenance needed to change a tire on the airplane. The delay would have been acceptable if it wasn't for the excuses the airline offered. First, they said maintenance couldn't find a spare tire, and when they did rob a tire from another plane, they said the delay was due to FAA paperwork. These reasons, most likely true, suggest American Airlines (British Airways sub-contracted this flight to its partner, American Airlines) was not prepared to handle such an emergency."
Cons: "after 8 hours of delay after delay. Flight was cancelled. No flights available to New Orleans until the next day at 4pm. Had to be at work for payroll responsibliity. People counting on me for their paid. Hope I find another airline to make it home. Slept in airport with on place to go or eat"
Pros: "Cleanness and convenience."
Cons: "Seat selection only 24 hours ahead."
Pros: "Food and movies"
Cons: "Bathroom cleanliness. Entertainment system."
Cons: "Most of the crew was very friendly. However, the one crew member in our side (a man) was very rude. I'd give his service the lowest rating possible!"
Pros: "Arrived at my destination"
Cons: "Bought British Air tickets, got their partner airline American Air flight instead and didn't know of this switch until after purchase. Very rude! Crappy old plane, departed late, crappy food, mediocre service. I wanted British Air specifically as they are good in these areas."
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Cons: "Wouldn’t know, couldn’t make it and the rebooking for a new flight was a nightmare"
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Everything was justOK"
Cons: "Seats are very confining."
Pros: "Crew professional and competent"
Cons: "We asked if the Cajun chicken (which by the way isn’t anything like Cajun chicken) contained any nuts as one of us in the party is severely allergic, only to wait more than 15 minutes and were told they don’t have an allergen sheet so they don’t know! Pls take food allergies seriously!"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Plane was good, no delays and passport control in Charlotte, NC was quick."
Cons: "I can’t believe we had to board this international flight by riding a bus to the plane and climbing the stairs into the plane."
Cons: "No entertainment or WiFi at all"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Cons: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"
Pros: "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
Cons: "No outlets no individual monitors"
Pros: "That it actually happen. Poor communications from British Airways and American Airlines."
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "We arrived safely and so did our luggage."
Cons: "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."
Cons: "Confusion on boarding. No clear direction. One cup of water for 6 hours. No food for 6 hours when other international airlines give food for 3 hours flight and lot of water. Uncomfortable seat."
Pros: "Flight attendant, David, was extremely professional and nice."
Pros: "They went above and beyond to make my travel experience an enjoyable one."
Cons: "That they are not more like them on other airline carriers."
Pros: "Crew did their best!"
Cons: "Our flight was delayed over 3 hours. Other Advantage members have already received bonus miles for their inconvenience. I am also an Advantage member and have not received bonus points and am unable to get ahold of anyone."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Cons: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
Pros: "Getting out of the plane! and the landing was very good."
Cons: "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Pros: "Not much."
Cons: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "Crew and promptness"
Cons: "No entertainment for each seat. No cellphone charger."
Pros: "The flight had a delay of 4 hours in Philadelphia. I missed the appointment in Lisbon for which I was flying in the first place. Furthermore, I had purchased the ticket with the intent of flying with British Airways and found myself in a charter from American Airlines. I wish to be compensated for this mistake. Thank you"
Pros: "Boarding was fast and easy gate agents were awesome."
Cons: "Older plane. Very uncomfortable"
Pros: "Flights were on-time, planes were clean/newer, snacks were good."
Cons: "Their boarding/de-boarding process was quite inefficient - they have boarding zones, but then you just go to a shuttle and it's a free for all at the plane."
Pros: "Everything went smoothly"
Pros: "* on time * courteous staff"
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"
Pros: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Pros: "Food, Service, overall feeling of flight and crew"
Cons: "Leg room"
Cons: "No individual video monitors. Poor choice of audio channels."
Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Pros: "The flight was smooth and the coastline views were amazing."
Cons: "No in-flight entertainment. Poor quality sandwiches."