Daily cleaning, installation of cabin HEPA filters
|January||Best time to beat the crowds with an average 4% drop in price.|
|May||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$975||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Switzerland has eased restrictions on travelers from Europe. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "Friendly and wellmennerd team."
Pros: "Plane quite empty so lots of space."
Cons: "Service not very attentive, had to repeatedly ask."
Pros: "Good flights"
Cons: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Pros: "Crew were friendly"
Cons: "Food could be better and frequent"
Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"
Pros: "Crew was very accommodating"
Pros: "Everything was just average to poor."
Cons: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Cons: "Seat comfort was not very good.. and food was bad"
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints great flight"
Pros: "Everything was perfect !!"
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Cons: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Pros: "Food was good, staff was excellent."
Cons: "Can't think of anything."
Pros: "Good food and good hospitality"
Pros: "All the crew"
Cons: "The airline services"
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pros: "Need to give people cheap access to wifi"
Pros: "smooth flight"
Cons: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pros: "Excellent friendly service"
Pros: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Cons: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Pros: "Excellent airport; always on time; good meals; excellent entertainment"
Cons: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Pros: "Crew welcomes"
Cons: "Bad takeoff and landing"
Pros: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Pros: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Cons: "The food"
Pros: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Cons: "Wait time at Doha for next flight."
Pros: "My trip from Beijing to Doha was fine."
Cons: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "Seat arrangements excellent Crews nice"
Cons: "Very disappointed about quality and frequently of food offered"
Cons: "The layover was too long"
Pros: "Nice people"
Cons: "6-hour delays coming and going. Sounds like a an issue."
Pros: "Service was very good"
Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"
Pros: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Pros: "I liked that it was empty and I could lie down."
Pros: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Cons: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Cons: "Was told to move seat up and down repeatedly"
Pros: "Very friendly flight staff."
Pros: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Pros: "I like Qatar service very much and that is why I fly with them most of the time."
Pros: "the crew, the comfort, the entertainment."
Cons: "My first time on Qatar, I'd heard only good things. The food was surprisingly bad, tasteless or bad tasting. Sure I'd take Qatar over most other airlines, but it seems maybe there are cutting corners on their food."
Pros: "I forgot to specifically request a vegetarian meal, but was very happy to find out that Qatar had a vegetarian option for every meal/snack of the flight. I traveled from Miami to Doha."
Cons: "Not much to complain about, this airlines is consistently ranked above others in surveys. From my first time flying aboard Qatar, I was not unsatisfied."
Pros: "Great service, very good selection of on-board entertainment"
Cons: "Long delay in boarding and take off was not addressed in any kind of announcement. Food is average"
Cons: "The ventilation didnt work on the connection from zurich to belgrade, it was like an oven in the plan and people were complaining, but nothing was done."
Cons: "Old business class seats, not comfortable when lying flat; small media screen"
Pros: "I like"
Pros: "No issues. Loved it."
Pros: "Food was better than most domestic airlines. Flight times (arrival & departure) are good. Flight is the quickest way to travel from South Florida to Zurich."
Cons: "Economy seat was very narrow and leg room was minimal. Lucky I am not a big person. Anyone over 5'9" would be miserable. Maybe the new Boeing 777 airplanes Swiss air is buying will have better seating."
Pros: "On time and mostly friendly crew"
Cons: "No soap in 3 out of 4 bathrooms - flight attendant said just push harder on dispenser."
Cons: "Boarding is a free for all, no system"
Pros: "Your crew was excellent and attentive. Nice difference from most US domestic airlines"
Pros: "Great food, no turbulence, great service and my skis flew for free!"
Cons: "If anything could be done about turbulence, that would be terrific. The pilot did great though throughout the flight."
Cons: "We were unable to checkin online 24 hours before the flight and although I have Frequent Traveller status with the airline and booked a normal ticket on the Swiss website, I was booked in the second to last row of the airplane and unable to change my seat. Unacceptable."
Cons: "The tv and music did not work."
Pros: "No delays seat was small but flight was not full"
Cons: "Seat arms would not lift to vertical"
Pros: "The flight from San Francisco to Zürich with Swiss was a very positive experience (better than last time!) The flight attendants were very responsive and friendly, the food was really good (for airline food!), the wine, too, and the entertainment selection was excellent (and everything worked.) I'll find out how the return flight compares at the end of February...Thank you, Swiss!"
Pros: "Very friendly and attentive flight attendants who takes time to talk and care about their customers needs. Add to this their attention to keeping the WC spotless clean."
Pros: "Flight departure and arrival on time"
Cons: "Poor quality food in business class !!!"
Pros: "Old plane, bad entertainment system, no electric plug for PC, cramped seats..."
Pros: "The ease of boarding and unboarding."
Cons: "There was no water provided during the night, except by going to get it myself from the attendants."
Pros: "The beef stew was great. Great inflight service."
Cons: "My inflight remote control needed replacement. However it did work."
Pros: "very friendly joyous crew. the timing of boarding was fine and all of that."
Cons: "only one bag permitted on an international flight, old plane and seats led for quite a hard time to get comfy"
Cons: "I am a 6'3" adult male, and I am barely able to sit in an economy seat for an 8-9 hour flight. When the person in front of me reclined her seat, my kneecaps were crushed. I am hardly the first person to express this complaint, but since you asked..."
Pros: "Flight attendants were very helpful and nice. The plane was specious with plenty of leg room."
Cons: "No electronic boarding pass. The food was horrible and almost nothing left when they got to my seat. On top of it, duty free shops closed for this flight 90 minutes prior to departure. Not possible to get within that time when you have to wait for a boarding pass."
Pros: "I really enjoyed Swiss flight. Especially, I liked that the food part. It was enought indeed. Moreover, food was delicious. Movie part was very very exciting as well. Thank you very much!"
Pros: "Absolutely everything was first rate, as it consistently is."
Cons: "Had a delay and changed all my itinerary"
Pros: "Crew was very nice."
Cons: "Seats are very close to each other. I barely had any room, especially once the person in front of me reclined. The entertainment system looks to be very old. It had to be reset at one point because it froze, and everyone was without the system for a while."
Pros: "Flight made good time despite 1 hour departure delay. Was worried I wouldn't make my connection but my transfer gate was right by my arrival gate, very well planned, someone's obviously paying attention, which doesn't happen often these days."
Cons: "Tiny seats! Mediocre food and movie choices weren't great. On the upside, I ended up watching an Italian movie (English subtitles) that was interesting and never would've seen otherwise."
Pros: "Service is pleasant and efficient. Flight arrived 30 minutes early."
Cons: "Economy is so cramped. My son couldn't eat his meal because the person in front of him had his seat reclined and there was simple no space left. I don't think economy seats in this cabin should even recline and if they must, they certainly should forbid it during meal times. The entertainment system on this particular aircraft is tired. Non-intuitive and a bit hard to use. I have flown on a lot of Swiss flights and most of the aircraft have a better system."
Cons: "Basically no legroom. No USB port to charge phone. Sloppy service (I was skipped for breakfast). Couldn't even open the tray table fully due to lack of room between rows. Swissair NEVER again"
Cons: "I usually fly from MIA to ZRH. Swiss tickets are by far the highest. Despite that, you have to pay extra to book a seat or to sit next to your partner. I elected not to pay and ended up in a middle seat in the last row, next to kitchen and toilet... Very frustrating experience. Next time I will buy. The cheapest ticket, can't be worse than Swiss. Sorry."
Cons: "Due to late dinner, was not allow to follow asleep as I needed"
Cons: "The fact that there were approximately 4 inches between my face and the head-rest of the man reclined in front of me for the ENTIRE flight. Imagine you are packed into a mason jar for 8-10 hours with an inconsiderate human resting the top of their head 4 inches from your lips for an entire flight from Chicago to Zurich."
Cons: "We couldn't fly Zurich - Malaga due to a 5 hour delay in our first flight : Washington DC- Zurich. We lost our connection and United (who operated the fight) reschedule our flight wrong first of all, our names didn't appear in Zurich to Madrid flight, and it wasn't enough time to do the connection between Madrid Malaga, so we have to spend one night in Madrid. In addition we lost our luggage. They've ruined our vacations."
Pros: "Outstanding service by flight attendants who, in addition, speak multiple languages."
Cons: "Armrests did not fully retract between seats and remained in the way."
Pros: "The crew, the plane, the seat. Great service. Will definitely fly again with Swiss"
Pros: "friendly crew, and the flight was on time."
Cons: "entertainment system was not working for most of the time. mediocre food."
Pros: "-beautiful -comfortable -caring"
Pros: "all ın all too good"
Cons: "food qualıty not comparable to other servıces"
Pros: "Good selection of red wine."
Cons: "I know this is airplane food, but the dinner was terrible: chicken sausage with a bit of limp broccoli and some soft salty potato balls. I wish I had brought my own."
Pros: "Pleasant, polite attendees. Unlimited drinks"
Pros: "comfy seats"
Pros: "good schedule - direct flight from HKG midnight arriving ZRH early morning"
Cons: "while most of the other star alliance planes have large flat HD touch screens, SWISS still has the old small ones and the system always crash.. food is the same bad as ever, never improvement (well, in that way, you always know what you're getting)"
Cons: "The airline did not have our reservation when we checked in. They had to go through quite a bit of discussion and decision-making before being able to issue the boarding passes. This was anxiety-provoking as we almost missed the flight. Ticket vendor needs to address this problem to maintain our future business."
Pros: "Super service, Staff/crew very polite,helpful,ever raedy to privide assistance. we will continue to fly Swiss for our international travel"
Pros: "Crew was very nice"
Cons: "No internet."
Pros: "Very convenient gateway from MIA and great value for the money. However food mid grade at best and the entertainment system did not work for the majority of the flight."
Pros: "Best level of service I've had in a long time, great meal and wine selection, comfortable lay-flat seats."
Pros: "crew was excellent."
Cons: "seats a bit hard and cramped"
Pros: "The staff was polite and the food was good."
Cons: "The one hour delay from Chicago to Zurich and the other one hour delay from Zurich to Budapest and the fact that I lost my pick up car from Budapest to Romania that I reserved . I lost the car and the money."
Cons: "I have to wait 5 hours for a connection flight. I was not happy with. Other then that I had a great experience with Turkish Air lines"
Cons: "I will inform everyone I know not make customer to your company because of boor service"
Pros: "Same as the San Francisco to Istanbul leg. Great experience, just the effect of the flight delays and missing my connection."
Cons: "Better communication and assistance with luggage. I was told that my bags would automatically migrate to my new flight the next day, but they didn’t make it, and I am now in the process of finding them."
Pros: "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
Cons: "Fix the above. Will not fly Turkish airlines again!"
Pros: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Cons: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Cons: "The stewardess not very nice"
Pros: "My seat didnt recline so i wasnt feeling comfortable"
Pros: "I highly appreciated the kind care of all the staff in the plane; especially the great selection of food. Thank you very much! For a plane it was really 5 * service."
Cons: "the correspondence between the staff. On my way to New York, I was brought to the lounge to wait until my boarding will start but nobody picked me up as promised, so I had to walk the way. I needed a wheel chair as well on my way back, extra ordered it at the check in, they said it is noted in the system. But nobody was there to pick me up. When I finally found someone, I was brought to a place, being asked to sit down and wait where I still had to pass stairs to come to the passport controll. From there noone picked me up, so I had to go my way alone with pain in my leg. I don't want to argue, I managed it even with pain but I wonder what happens with people if they cannot walk anymore at all. My advice would be that you work on to improve this service. We extra booked business class but this service was not worth being called business class."
Pros: "nice that food was provided."
Cons: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Pros: "The entertainment option was pretty good"
Cons: "There's very limited legroom on this plane."
Pros: "Food, service, movie selection, wine selection, seats in business class."
Cons: "Unimpressive selection of scotch when compared to competitors."
Pros: "That I arrived at my destination alive."
Cons: "Every staff person we had contact with made us feel as though we were not a priority in any way. We were constantly given misinformation. Our flight was two hours out when it was returned to our departure city due to a passenger health issue. It was not properly explained to us and we were in no way compensated for the inconvenience. Once back at our departure city (Miami) we sat there for an hour or more. They chose to feed us during that delay. Due to this we missed our connecting flight in Istanbul to Rome. This also caused us to miss our transportation from Rome to Compania, Italy. We were told by airline staff on the plane that we would be put up in a hotel over night. When we arrived at the terminal we had no idea where we should go or who we should see. Every representative we spoke to told us to go somewhere else. Truth is it felt like no one we spoke to knew what to tell us or really cared at all. One representative told us we were not entitled to overnight accommodations. We insisted we were told we were and it literally took hours on the ground to straighten the problem out and get to a hotel. By then it was so late that we only got a couple hours of sleep and had to be back at the airport for our next flight. The second flight from Istanbul to Naples, Italy was better. I do not think I would use this airline again. My entire party got an overall sense that people were untrained and lacking in any form of customer service. Not the flight attendants but all the people we had to deal with on the ground. My age plus health issues and walking problems made everything more difficult. We were sent al over the massive airlines terminal with all our carry on luggage only to find when we got to where we were going we had been sent to the wrong place. On top of all this each of us had to pay a VISA fee to get out of the terminal and to the hotel. Just a total nightmare. Prior to taking this flight I contacted Turkish Airlines and spoke to a customer service person and explained that I needed to take with me a small portable oxygen concentrator that I would need to use while in Italy. I needed to know the procedure for bringing that equipment on the airline. I was told that although he could not answer that question He would pass it on to his supervisors and I would receive an answer via email prior to my flight. I never received a response and as a result did not have my needed oxygen while abroad."
Pros: "almost nothing"
Cons: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat. the flight is always delayed and boarding chaotic."
Cons: "I booked a place in advance, but the place was changed because I did not check in 24 hours before the flight. And I got a place near the restroom. It was terrible!!!! it was impossible to sleep and eat normally. And the smell of the restroom all the way. Very upset."
Cons: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."
Pros: "First leg (Mia to Instanbul) crew was excellent!"
Cons: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Pros: "Friendly. Lots of food and accessories."
Pros: "the movies were very nice. the screen was very nice the crew on the flight was nice."
Cons: "1. I wish that when I booked the flight it will say there is food on the flight, and that I'll have the option to choose vegetarian meal. 2. I wish the people at the Turkish lounge in I Istanbul would have been nice, and help me, and if not, guide me to a Turkish information to assist me with ordering vegetarian meal for the flight back, and to find something I've lost..."
Cons: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."
Pros: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Cons: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"
Cons: "Two hours delay and lost baggage"
Cons: "Terrible customer service"
Pros: "Courteous service. Good food."
Cons: "USB plug did not work, but was offered a different seat."
Pros: "The crew was kind and the food was good, the birding process was quick and easy."
Cons: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Pros: "Flight attendant in my section seemed annoyed with everything the entire flight. My interactions with her were all fine, but I saw her get obviously frustrated with multiple customers that weren't doing anything out of the ordinary. The rest of the crew seemed pleasant. Seats were incredibly tight for a ten hour flight. Loved the movie/show selection and the food was on the better end of any airline food I've had."
Pros: "Smooth ride, with no delays"
Cons: "Woman sitting next to me with her baby made the whole ride uncomfortable"
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Pros: "Istanbul airport with shops and new food court area is excellent"
Cons: "Newer fleet. Good service and entertainment system."
Pros: "Service is excellent. Ground support was okay, not overly friendly."
Cons: "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
Pros: "Crew demeanor Cleanliness of the cabin Boarding process"
Cons: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Pros: "On time, good service, good amenities (earbuds, hot towels, pillows/blankets, comfort kit with sleepers, eye covers, ear plugs. Kids got special treatment with additional toys, cocoa and more."
Cons: "Isle seats after rows 47 start to be positioned with an angle to accommodate for the plane's narrowing structure. The result is much less leg space which is insufficient for 6'+ tall people."
Pros: "new aircrafts, easy boarding ontime departure and arrival"
Cons: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Pros: "Excellent service, food and entertainment."
Cons: "The boarding was long and via buses!"
Pros: "Everything from the greeting received upon entering the plane to the overall service for the entire flight was quite excellent and wonderful. A really nice perk was the kit given to all the passengers in economy class with slippers, toothpaste, toothbrush, lip cream, and eye mask - no airline does this anymore and it is to be commended. The food on both legs of my flight (New York to Istanbul to Nice and the return) was actually very good -- this was the second time I've flown on Turkish Airlines and I look forward to flying again."
Cons: "They did not board in priority and my sweet was double booked there was another passenger who had the same set number placing me now in the middle and I specifically asked for an aisle seat"
Pros: "A lot of food and drink, toothbrush, slippers, etc."
Cons: "The audio jack didn't work well on my last flight and one attendant kept accidentally hitting my arm and getting my order wrong."
Cons: "This aircraft also wasn't peoperly cleaned. Another seat pocket filled with garbage and a stale smell of vomit."
Pros: "That was good every thing, thank you."
Cons: "Nathing wrong."
Pros: "Everything was great!"
Pros: "Crew was great, very friendly"
Cons: "Everything else. Small space, food was not very good, bathrooms were dirty."
Pros: "I didn't eat the food because I have dietary restrictions but it looked decent."
Cons: "Rude stewardess"
Cons: "food horrible, lost my luggage"
Pros: "The service, the food, everything."
Cons: "he delay and not knowing much about what the cause was. Having to keep awake in early dawn and have a flight delay can destroy the start of a long awatited vacation."
Pros: "Security checks in a narrow area serving several flights to the USA took way too long time to board"
Cons: "foot and smile face"
Pros: "The plane, food and beverage service but especially the service from the flight crew far exceeded any expectations we had. We noticed the crew dealing with several difficult passengers around us and they maintained their calm demeanor and professionalism throughout the flight. I am also in the service industry and know what type of patience this takes. Your flight crew were exemplary through and through, bravo!"
Cons: "Our initial checkin was handled by a trainee in Chicago whom we told specifically that we were going to stay in Istanbul for one night on our way to Barcelona. She assumed that our final destination was Barcelona. But after verifying the tags on our luggage, I immediately told her that no, we were to spend one night in Istanbul as we had a performance (we're both musicians). Needless to say our luggage was not on the belt in Istanbul and after more than one hour we chased it down before it made it on the plane to BCN. Our tuxedos for our performance were in the suitcases and we were late for our performance in Istanbul. I will file a formal complaint with your company and I did save the luggage tags as proof. Unfortunately, this put us in a very stressful position, specifically after we had told your check in agent. The overall service was wonderful, however this check in agent truly needs a little more time and supervision before being allowed to check in passengers independently."
Pros: "Everything is well organized, crew members were great."
Cons: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Cons: "13 hour flight and only one meal and a sandwich"
Pros: "On time and the staff were very good. The food was not great, buy good."
Cons: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Cons: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."
Pros: "Seat comfort."
Cons: "Food selection."
Pros: "Crew very professional"
Cons: "More entreteiment on bord"
Cons: "All great"
Pros: "Perfect in everything"
Cons: "All good"
Cons: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."
Cons: "A bass blasting private event at the airport near Lufthansa gate"
Pros: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Pros: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."
Cons: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."
Pros: "Flight was comfortable and quick."
Pros: "I had a great seat in premium economy. I would recommend upgrading to anyone. Friendly crew. Good entertainment options."
Pros: "Exit row, very nice to have a little extra legroom. Baggage checked through from LAX to Dresden was sooo convenient."
Cons: "Bus from terminal to aircraft is not optimal."
Cons: "Air was stuffy."
Pros: "Staff were nice and friendly."
Cons: "The plane was dirty. The seatback was not clean, and the tray table was stained. The 9-hour flight did not have any USB ports or outlets for charging. The touchscreen did not work well, and my seat would not move forward or back without me pushing or pulling it. This"
Pros: "Crew. Meal good too."
Cons: "Bus rides to aircraft at Frankfurt"
Pros: "Our next trip we may use the airline again but try a different series aircraft. The flight was smooth and on time. The crew was friendly and helpful."
Pros: "Schedule was followed."
Cons: "At Budapest Airport only one check-in desk, #1 was shown on the big board for this flight and the airline Lufthansa was only shown above the check-in desk #1, which was dedicated for First/Business and M&M Gold status travellers only. Many economy class passengers queued there and at the end they were all redirected to check-in desk #3, as that was designated for Economy class passengers (however not any Lufthansa sign was shown above. When I mentioned to the ground crew (Celebi) that they should improve signs and not mishandle travellers, the person in charge (Nikolett Magyar) said to me arrogantly that they are right, and nothing they would do to improve the signs and passengers' information. This is far what I expect from LH representative, even if subcontracted and not an employee. That behaviour made my journey sour as travelling - especially with not a budget airline - is not just getting from A to B, but an experience which is worth to remember for good reasons, but not certainly for bad ones."
Pros: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pros: "no extra charges for food and drinks, including alcoholic drinks....free entertainment and headphones...professional service and flight"
Cons: "Seats are a lot smaller and closer together In economy but when can only afford the cheapest that is how it is now."
Pros: "Food was good. We were served well and often"
Cons: "Bumpy ride. Design of aircraft had all the restrooms clustered in the same spot leading to long queues forming. Headsets were of poor quality, couldn't hear the movie dialogue well at all."
Pros: "My flight was a little under two hours and I loved all of the extra leg room in the exit row. The crew was friendly and pleasant."
Pros: "At least should have good brands of alcoholic drinks. Ugly mag limit the no of drinks consumed but keep better standard drinks"
Pros: "Adequate room Complimentary beer"
Pros: "Boarding efficient. Chicago counter very friendly and helpful"
Cons: "Some flight attendants friendly and helpful, others not so much Don't change your mind about an item or next time attendant will ignore you. If the customer speaks English, do not assume they don't understand German - so please treat your passengers well. Food was not good, have had better on Lufthansa"
Pros: "Boarding is efficient. Flight very smooth."
Cons: "great crew"
Pros: "priority boarding, entertainment"
Cons: "aisle bulkhead seat: curtai separating business class from economy was hanging over my legs."
Pros: "Same as above but even better."
Pros: "Free wine; flight was on time; movie and TV shows are good; crew gives out water constantly. I prefer Lufthansa over any other airline."
Cons: "I do not like the big metal boxes that take away your leg room."
Pros: "General quality and competence."
Cons: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."
Pros: "my favorite airline"
Pros: "The flight wasn't full. I was given a window seat with an empty seat next to it. I was able to move around and relax. There were lots of movies to choose from. The food was decent for a flight."
Cons: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Pros: "Having power at the seat is great. The movie player is a nice bonus for sure. Flight attendants are nice, helpful and professional! Had a nice flight!"
Cons: "Nothing really. I had a very positive experience on this flight!"
Pros: "Flight crew was decent."
Cons: "The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated."
Cons: "I had a short transit time in Munich (40 minutes). Munich website promises that this is possible and that gates are close to each other and if the first flight is late, then someone will help you to your next flight. My first flight was about 10 mins late. Although assistance was provided to people connecting to some of the other flights, no-one helped me with my connection. I asked two ground staff and was just told to make my own way to the next gate, which was not close. It was in a different terminal! After literally running through two terminals, I did not make it to the gate in time and had to wait for the following flight which got me home over three hours late. Lufthansa did give me a five euro meal voucher though (which doesn't buy very much in an airport cafe)."
Pros: "On time, clean, helpful"
Cons: "Not enough leg room"
Pros: "goulash, chicken pizza, warsteiner, and wine"
Cons: "My movie froze 1/2 way through the flight and the crew could not reset it. I was staring at a frozen Jungle Book bear for 3 hours."
Cons: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Pros: "Good entertainment system for flight. Fairly good food served on transatlantic flights."
Pros: "The plane stewardesses were actually really efficient (German style). Because of being on the waiting list to get on the plane I couldn't get a seat next to my partner so they did the biggest math exercise to put us together. Props to them"
Cons: "The flight overbooked (I still don't understand this concept, since is basically selling twice the same seat, right? Is that even legal?) Also the system was down, so no check-in online = the biggest line at the airport, it took me more than 1 hour to check-in and drop my luggage, all to get there and the ground force lady (the rudest person alive) tell me that I had no seat available, that she was going to put me on the waiting list... WHAT? I bought my ticket already, waiting list? Well, to say that I highly doubt that I'll book with Lufthansa again."
Pros: "Everything on this flight was great. the seats were comfortable, crew was great, good was great and the movie touch screen worked."
Pros: "The flight was quick, getting on was no problem. The crew were friendly, I was comfortable in the seats on the short trip, but I think more than two hours would have been trouble (I'm tall). The food sufficed for a quick trip. I only say Good because the food was good, not outstanding. Entertainment was pretty much magazines."
Cons: "Everything was really just as I expected it to be, nothing too flashy or exciting."
Pros: "Pleasant experience and people."
Cons: "Little confusing. Thought I missed my flight but I didn't realize that I had to take a bus. Other than that. Great flight."
Pros: "Indifferent crew and confused/disorganised service!"
Cons: "Crew needs to be more engaging and helpful..."
Pros: "Meal surprisingly good. Crew friendly, professional, and efficient."
Cons: "Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible."
Cons: "Delayed. 3 hours on tarmac, no AC, then disembarked. Had to rebook another flight. Arrived to Vienna 9 hours late. The whole family lost one day of holidays. Will ask for compensation"
Pros: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Cons: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Pros: "Better staff than normally, which was both surprising and pleasant. Flight made it on time for the changeover in Zurich, which is very important."
Cons: "Extra charge for luggage - it showed up in the itinerary only after everything has been paid for. And even the paid suitcase allowed 23 kg only. It has been just over TEN years ago that you had two suitcases at 32 kg each included in price! Does the airline seriously believe that you can travel around the world with just a swim trunk in your pocket? This policy is an insult to any world traveller. We do not all go into an all-inclusive resort! The only drink offered during the flight was plain water, again a step down from before where they also offered others, e.g. orange juice. Seating - now that big persons have the right for two seats for the price of one, when will the same rational apply to tall people?"
Pros: "I wanted to let you know that we tried to make a chuck in and could not be made online. our flight left vancouver to Israel via Zurich. we were three adults and a nine year old girl, we separated all of us, only at the airport, we managed to get the girl to sit with her mother. that it's my daughter, i see it sternly, we can not be done twenty-four hours in advance of chuck in, and they separate us all, you are bad, and will consider in the future to continue your service, will i weel not recommend you to our friends. your company is turned on by bad people. we telephoned, and it was impossible to correct the mistake that your pepole made , only at the airport we were able to get a partial answer."
Cons: "Flight out of Vancouver was delayed."
Pros: "There is no built in entertainment system. Download the app on your phone to be able to watch movies in flight."
Cons: "Not much room in economy class."
Pros: "great seating and food. service was excellent"
Cons: "low resolution screen makes a movie not enjoyable boarding was mediocre, we arrived late and the gate didnt know we were coming. AirCanada had already rebooked me for flight 28h later..which was ridicules. Immediate compensation was the upgrade from Premium to First. Thank you."
Pros: "The Plane Flew"
Cons: "The plane was delayed. Missed my connection because the plane was delayed. No food choice, just whatever they gave me. Food was poor. Entertainment system is dated beyond belief. Staff was in no way helpful or informative regarding rebooking my flights. We were told we would be met by representatives when we got off the plane, we were not. (Same goes for my Flight from Hamburg, to Toronto) Leaving a good amount of people stranded and trying to make the final boarding call of their connecting flight."
Pros: "Friendly crew"
Cons: "This flight was overbooked and even though I booked in November for this Dec 30th flight I was given a seat 30 cm across from the bathroom. The crew area for meal Preparation etc was also directly behindmy seat. Needless to say, I got no sleep on this eight hour flight, had to endure disgusting smells from the bathroom and people hitting my seat every time they passed by bc this is an area where there is not usually a seat. Everyone waiting for the bathroom was in my bubble. To add salt in the wound, the TV and light for reading also did not work. This was the worst flight I've ever had and I feel Air Canada put these 2 seats there as a money grab. No one should ever have to sit there, especially when paying full price."
Pros: "Boarded plane 1.5 late, then sat on plane at Gate for 2 hours. 4 hours late arriving in Vancouver from Montréal on AC 309."
Cons: "Crew never respond to the bells"
Pros: "The agent at check-in was very friendly and helpful."
Cons: "Flight was delayed, so missed connection. As it turns out, Air Canada was aware all along that we would miss our connection; however, they still had us board. The gate agent should have been conscientious and informed us that the delay was ongoing with our flight being number 22+ on the tarmac to take off, thus guaranteeing our missed connection. They should have rebooked us on another flight from our original destination vs rebooking us upon arrival in Montreal to miss further connecting flights. Very disappointed!!!!! Based on this experience alone, never again will I or my family travel Air Canada."
Pros: "On time"
Cons: "Broken headphone for TV screen"
Pros: "Clean plane. Polite staff"
Cons: "Little leg room"
Cons: "Everything- packed tight like sardines"
Cons: "Uncomfortable seats"
Pros: "I liked the clean cabin, decent service during meals and overall amenities offered. The plane itself was quite nice and more comfortable than most."
Cons: "The food seemed to be quite a small portion. The chicken entree was normal size, but lacking in taste. The side was also bland in flavor but a good mix of veggies. I would have enjoyed another small snack, such as cheese and crackers or some such. The movie list was fairly good with somewhat recent items. The TV list was lacking in choices, it seemed. However, that may be the content of modern TV. Access to the toilets were often hindered by staff, especially in the rear of the cabin. We were 45 minutes late. I was already booked on a flight 5+ hours later, which was nice. However, I was given a only a food voucher of 31CHF. The amount was wonderful, but they offered this at a time when I had already eaten on the plane and was not hungry at all. I could only buy a few things to eat or take with me, and the rest of the amount was wasted. Alternatives, could have been a partial refund, a visa gift card, an upgrade on my flight back, etc."
Pros: "Boarding and deplaning were easy and pleasant. The 4 hour wait passed pretty quickly. The seating was tight but expected. The flight was smooth, the crew friendly and responsive. Plane was clean, bathrooms clean, nicely kept that way throughout the flight. I did have help reconstructing my import-export card."
Cons: "Space under the seats is smaller than expected. With passengers waiting in the aisle to get their seats, I had a second to decide what to take out of my one carry-on before putting it in the overhead bin, and as a result, was without some necessities during the flight. Pearson is a problem. Flights from everywhere were backed up behind a single person operating in security, and hardly any AC personnel there could speak English clearly. The confusion & wait time pretty distressing to most people in line. I had 4 hours to the next flight so wasn't worried, but waited 1 hour in line in the airport hallway before getting in to present information to security. Situation at airport is not good at all. I'd try to avoid Pearson as a transit point if I could, in the future. The music channels were so distorted I couldn't listen to any of the offerings. Too bad about that, but it didn't ruin the flight. Arrival in Zurich was on time and easy."
Pros: "I can't say there is much in the way of customer service provided during this entire flight."
Cons: "They wouldn't let us upgrade even though there is tons of empty seats in first class, and the flight crew wouldn't even make eye contact or answer call lights the entire flight! Was one of my worst experiences with Air Canada."
Pros: "a lot of leg room, fast boarding, nice screen, cool window with adjustable darkness."
Cons: "all my food were not covered when hostess delivered the tray, salad was missing, apparently it fell into the trolley while she pulled the tray out. and then i couldn't eat it because it was frozen. food quality was just really bad; whenever the crew passed by they were speaking really loud like to the other side of the valley, probably not necessary; the seat itself has a fancy look but the cushion is not comfortable at all, couldn't really rest one's head on it as it would just keep sliding sidewards . another thing that the airline can't really help- baby crying & screaming all the time and playing toys with music, couldn't get any sleep at all... perhaps a "kids zone" like trains have would be good for planes.. ?"
Pros: "The flight itself was fine, free WiFi on board, movies to watch, stewards and stewardesses on board were very kind and attentive."
Cons: "I was originally flying WestJet, and the 7:05 AM flight I booked was cancelled. I hopped online and booked the 8:10 AM flight via Air Canada back to Boston. First, the flight was oversold, so only AFTER I was able to check my bag did I learn that I was flying stand-by. Completely nerve wracking. If I had known in advance I would have booked with another airline. I was able to get on the flight thanks to some volunteers who gave up their seats on the 8:10 AM flight for the next flight out (10:10 AM) in return for some monetary compensation. I arrived in Boston, and after waiting for 45 minutes, I learned my bag was put on the 10:10 AM flight rather than the 10:10 AM flight, but only after dealing with a snappy and disrespectful check-in attendant that seemed to not believe me that my bags indeed did not arrive. The office for baggage services for Air Canada was vacant and locked next to the carousel. Myself and a couple of other travelers, upon getting to the check-in counter and explaining the situation mistakenly lumped us all together and said "okay so you're all traveling together and your bags need to go the same place". Me: "No, that's incorrect, we are not related or traveling together, we just all have the same issue--none of our bags have arrived". Other Air Canada representative, who up to this point had not been involved in the exchange: "She didn't ask you if you were related, she asked you if your bags were lost" and then proceeded to roll her eyes and walk away from the counter. I suppose she misinterpreted my concern for rudeness and felt the need to put me in my place. Granted, my early morning flight cancellation and the stress associated with flying standby had nothing to do with them, but the attitude I was given as a concerned traveler whose bag was potentially lost was completely unwarranted. Compounded with the frustration of the entire morning I cannot describe how infuriating this exchange added up to being. I was told my bag would be delivered to my home by 4 PM that day. No bag. Got a phone call at 7 PM - they'd be there in the next hour. 10:00 PM and going to bed: No bag. I gave up and prepared to make a claim in the morning. 8:30 AM Sunday morning - my bag is sitting on my front porch wrapped in a trash bag. What a fiasco."
Cons: "Missed connecting flight due to late take off from Paris and long wait at customs in Montreal."
Pros: "Same as first leg of journey...."
Pros: "Lots of leg room"
Pros: "The good, each seat has a tv."
Cons: "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
Pros: "The ticket agent in Cincinnati was courteous and informative. Very helpful"
Pros: "The tv for each individual person"
Cons: "Always late."
Pros: "On the way to Puerto plata liked bigger plane ride but stuff not too much rand bell twice no one responded until I called them I liked your own check in and pre sitting arrangement Did not like paying for first suitcase Did not like paying for second suitcase as it was a donation for a church"
Cons: "I did not like the price of first class I would have liked first class because of a bad back but could not afford the extra $ 400.00 option plus with other planes more affordable Such a long walk to board a plane Not sure if I would fly Air Canada again But overall I would give it a four Not sure why they also checked my suitcase but I appreciated them doing it in front of me although they had slterior motives But it's good safety to check people's luggage it makes me feel safer Thank you for asking my opinion"
Pros: "Same. I was well taken care of despite the weather delay. Crew was friendly but more stressed and a little slow. Seats were comfortable and there was more leg room than normal."
Cons: "Not enough time with the lights off so we could sleep easier during the long flight."
Pros: "Staff in Tokyo were very nice. Couple flight attendants I felt were rude to some passengers."
Cons: "See above. Very uncomfortable seats. Food was not very good."
Pros: "It was an easy flight and went smoothly."
Pros: "The staff were friendly and helpful, and the flight was uneventful (which is good). Some of the staff went way over and above their function to make up for the chaos."
Cons: "My mother had booked a dairy-free meal and wheelchair assistance. The meal was booked on the flight to London, but the booking didn't carry through to the return. The wheelchair assistance was provided, but there were only three agents booked to manage 12 wheelchair passengers. They tried their hardest, but we still ended up missing our connecting flight. If the crew and agents hadn't been wonderful, it could have been a stressful trip!"
Cons: "Flight was delayed for hours first without any communication, later with very unclear communication. Spent multiple hours at the airport just to have to fly out next morning at 6:30am. Wasted day, wasted night. Delays can happen, but according to the finally communicated cause this could all have been communicated early on (crew not available in Cleveland, that was two flight legs earlier)."
Cons: "Flight was delayed four hours. After landing, sat on the runway for one hour waiting for a gate. horrible."
Pros: "Business class compartments. Excellent by all standards"
Cons: "the meal served was overcooked, tasteless. The quality of the cutlery was poor even the wrapping was so poor. I travel internationally twice or three four times a year but this was my worst experience as far as the foood was concerned."
Cons: "How can you operate a plane with no operable washroom? I left the plane in pain. I hope Air Canada execs have the same pain one day! Shame on you!"
Pros: "The flight crew were nice and friendly, though they weren't very on top of trash pickup, but they were chipper and that's always better than grumpy crew that are super-efficient. Also, our luggage made it with us despite a tight connection."
Cons: "53 minute hold time to call center (before my call was even answered) to order vegetarian meals for flight (the day before flight) -wish that could be done online, vegetarian meal request not transferred to new flight after we missed our initial flight due to first flight delay, lights not working properly for half of flight (sleeping child under spotlight), the pasta dish, collecting garbage in my seat throughout flight (particularly after meal service), cramped seating, lack of entertainment, and they are now charging for alcoholic beverages on international flights. I'm not a big drinker, but I still enjoyed that perk."
Cons: "The seating was tight."
Pros: "Airplane was clean and crew was nice."
Cons: "Offering "pasta" as a food choice isn't good. You might as well offer "potatoes" or "rice." Tell us what is in the pasta, what kind of sauce it is etc. Not enough details!"
Pros: "Boeing 787 is a terrific modern aircraft."
Cons: "Due to an hour+ boarding delay, the gate area was overwhelmed with people concurrently boarding international flights at two comingled gates. Overlapping PA announcements, both live and prerecorded, had lots of folks confused."
Cons: "The food was not that great. Very less in quantity. Vey low quality. Even Chinese airlines offers better food while traveling from Vancouver to Beijing. The airlines should improve their food services."
Pros: "The airplane landed perfectly"
Cons: "The seating are small"
Pros: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Cons: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Pros: "One of the crew went above and beyond. I ordered a vegetarian hindu meal but somehow was not on the list. Luckily one of the meal options was vegetarian. However he came back to get my information and sent a message to Zurich so that I would be sure to have the meal on my return flight. I thought that was really thoughtful and kind! I do not know his name but he worked in that included row 25 on the A side and I would have loved to be able to mention his name so that he gets a great review. Economy seats we very comfortable for me."
Cons: "It would be so nice if everyone could have the business class pillows. It makes such a difference not to have to use the little "pillows" that economy offers."
Cons: "No ability to pick seating. Even after calling was not given seat asked for."
Pros: "Staff on board and pilots did well"
Cons: "The baggage checkin was awful. The boarding check in was awful. The security check in was awful. The customs check in was awful. Understaffed and inefficient. The baggage conveyor backed up. The same staff that checked in our baggage was the same person who then ran upstairs to check us in at gate and it was all hand done and not computer scanned. No check in kiosks to make ticket checkin faster. Lines were all backed up and I barely made flight and my connection. Many either missed flights it connection or plane was held up to get people to flights. The lady at customs check in was good trying to handle the back ups but the shrine was severely backed up and understaffed. The pilots made good time and handle the turbulence well. Staff on board did well with timing of food and drinks Entertainment on board was awful. Didn't find out until on board on 8 hour international flight that needed an iPad with downloaded app for entertainment and therefore I had three kids that had nothing to do. Never did I have such an issue with an international flight that was so poorly managed. So disappointed."
Airlines flying from Cincinnati to Switzerland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights