I really liked how clean and spacious the airplane cabin was. Also the staff were very friendly and professional
Landing was not good. It felt hard
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 30 minutes for No Reason"
Pros: "Got the destination pretty much on time."
Cons: "In seat entertainment, wifi and power."
Cons: "copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service."
Pros: "Everything was excellent"
Cons: "Nothing to add"
Pros: "Nowadays people is not like they used to be, don’t like to treat people as they would like to be treated"
Cons: "Customer service"
Pros: "On time departure, great food and service was friendly."
Cons: "My own phone didn’t work for the entertainment system."
Pros: "Crew service and boarding"
Cons: "Seats not being able to recline in row 10"
Cons: "Seats didn’t recline but I managed to sleep the first hour anyway"
Pros: "On time. Short layover"
Cons: "I didn't know that if you are sitting in rear section and there is a line to the bathroom, you aren't allowed to use the one in front, even if there is no line"
Pros: "I have never been on such a fast flight. Great time"
Cons: "Uncomfortable seats. I ordered Kosher meals, but they did not have any available, so I pretty much watched everyone else eat while I couldn't."
Cons: "Even though there was no wind and the airport is at sea level, the pilot almost crashed the plane when he landed in GYE!"
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Pros: "Comfortable and short"
Pros: "Great flight to Miami via Copa. Attendants are friendly and helpful. Plenty of room for the legs. Food and entertainment are good, so it was a very pleasant flight. Could repeat anytime."
Pros: "Overall an okay experience"
Cons: "The crew was not nice and helpful at all. I traveled with my 2 babies and they did not want to help me with my belongings."
Pros: "food staff right time start"
Cons: "Me rompieron la maleta y la otra abrieron de un costado y sacaron algo encima me cancelan el vuelo me ponen más temprano pero en Panama me hicieron esperar 10 horas si me cambiaron debieron cambiarme tmb"
Pros: "La atención dentro del avión, desde el Capitán que nos tuvo informados hasta las aeromozas (os) q nos brindaron bebidas y alimentos ricos, la mejor y exquisita atención!!!"
Cons: "Ya en el aeropuerto de Tocumen, Panamá, la peor organización nunca vista porque no hay suficientes letreros de las puertas (gates). Es más un Centro Comercial que Aeropuerto!! Todo mundo anda corriendo para poder encontrar su "gate". En el counter de Copa y en el Servicio al Cliente lo atienden a uno como basura por la gran cola y con gran tranquilidad le dicen a uno: "aquí cambian los -gates-a cada momento" y por eso hay que estar preguntando y viendo las incómodas pizarras electrónicas. Con mi esposa perdimos el vuelo a San Fco el 26 de dic 2017 por estar esperando en la gate del ticket. Era otra!"
Cons: "Has to stay over Night in Panamá city"
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Pros: "All aspects were good"
Cons: "I didn't like, I didn't have the option to choose my seat."
Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."
Pros: "Overall good safe trip"
Cons: "Long trip"
Cons: "The boarding and departure took extremely long. I understand that there was a Power outage the day prior to this flight and that this cause major delays and issues throughout the following days."
Cons: "Do to Irma in Florida I had to evacuate 2 days before my flight. I call to re schedule my flight from Tampa and they were not flexible at all charging me an ridiculous fee!!!!"
Cons: "No entertainment availabledtaff"
Pros: "The service, the food, the Copa Club"
Cons: "Boarding gate/room was extremely small for the number of passengers taking flight 302 from PTY to LAX. The room is encased by glass walls, once you enter this room you are not able to leave and return to the room due to security. The only choice left was to stay in an air conditioning deprived room (88 degree aoutside) without chairs or a spot on the floor to sit, all the chairs and the floor were taken. It was very hard to patiently wait for the boarding call while standing up and drenching."
Pros: "Everything. All went well, no hitches anywhere."
Pros: "The crew was beyond polite, despite our tardy departure due to the Panama Airport being shut down earlier that day."
Cons: "El aeropuerto de Panamá e el peor que he visitado en mi vida"
Pros: "They give you actual substantial food!"
Pros: "Very friendly and professional service combined with good food"
Pros: "every thing was great"
Cons: "Luggage did not arrive :("
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Pros: "Customer Service, staff smiling and been helpful at all times,, Meal delicious, aircraft very spacious"
Cons: "I was seated at an exist row at the window seat. The crew would not allow our row to stay seated at the exit row because she said we did not know Spanish well. Instead of finding us replacement of a window and aisle seats we had to take middle seats. She didn't even make an effort to ask if anyone would switch out. I wish airlines would train their crew to think out of the box style and practice customers service, which finds solutions and not state rules. In the end - people migrated to the exist aisle anyway (where we were seated) and made it into a bed."
Pros: "Space between seats"
Cons: "Staff was rude and condescending to many passengers. Never smiled, and served the food and beverages with a bad attitude. Nothing else makes an experience worse in my opinion as a bad attitude. Both our flights were bad in this respect, however it seemed a little better on the return."
Cons: "Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is."
Cons: "Most airlines allow a business class passenger to take one guest into the lounge: Copa does not. Worse, the check-in staff at Panama said that it did, but on arrival at the lounge, the staff there said it did not. Awkward and embarrassing. No inflight refreshments, etc. apart from the hot breakfast."
Cons: "No pude reclinar el asiento. Estaba roto. Asiento 27F"
Pros: "Boarding was done on time."
Cons: "Food is horrible, and the crew could be a little bit nicer."
Pros: "The Paraguayan crew were more aware of your circumstances than the Panama crew. Las Vegas was OK"
Cons: "The Panama crew only cared about the groups and did not care so much on your reason for anything. They were more disorganized and unfriendly."