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Pros: "Nothing"
Cons: "Flight was 6 hours late. When finally ready to go could not find crew"

Cons: "Flight was 5 hours late taking off. Still not sure why... a pothole issue?! On runway waiting, and no bathroom breaks for piglet waiting for paper work to take off! It was a mess, a lot of angry pry."

Pros: "prompt, courteous and very professional"

Pros: "Onboard entertainment tv and movies. Free Snacks and Drinks."
Cons: "Newark airport terminal smells and is congested. Flight was delayed several times amounting to an hour delay."

Cons: "plane was 2 hours late to board because jetblue didn't have flight attendants available. REALLY plane was cold, could keep meat in the plane. entertainment screen was way to small, and the sound was awful."

Pros: "Leg room, TV, all crew"
Cons: "Tray table was dirty"

Pros: "Love flying jet blue.. tv and snacks!"

Pros: "JetBlue staff did keep us updated on the delay."
Cons: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."

Pros: "The staff consistently went above and beyond what I have experienced flying other airlines. The superior service began with the ticketing agent at Cleveland Hopkins airport and extended through to the flight crew. I am a convert. Whenever I can fly Jet Blue I will. I’ll tell all my friends and family that they should too."

Pros: "Great service, the crew members where awesome! They inform every change and carefully instructive!"
Cons: "The delay in the flight!"

Pros: "All went as scheduled"

Pros: "The crew was very helpful with updates."
Cons: "The flight was delayed. Got in very late, but the crew kept us informed of what was going on."

Pros: "Good entertainment"
Cons: "Four hours late"

Pros: "Legroom, seat, WiFi, price"
Cons: "Seat did not recline. Only snacks are chips. Terrible screen."

Pros: "Free wifi"
Cons: "Over charged for baggage"

Pros: "Best service and smooth ride"

Pros: "The service in economy"
Cons: "The long layover at JFK. On the long flight the square footage around my seat can become extremely small especially when the person ahead of me decides to recline to the max."

Pros: "Crew was generous and kind"
Cons: "Delayed flight was accompanied by much beurocratic confusion. Has to obtain a new flight"

Pros: "Great crew on and off the plane. Appreciate the snack and TV choices. Seatbelt fit!! Thank you!!!"

Pros: "the older gentleman who scanned our boarding passes was so very nice."
Cons: "the steward on the plane was mediocre - not the norm for jet blue. He was hard to understand, did not greet us, and brought me the wrong drink. I did not say anything, but not what I've come to expect from jet blue"

Cons: "3 hour delay"

Pros: "Plenty of legroom and I am 6 foot tall. Nonstop from Newark to Fort Myers Florida, on time."

Cons: "The flight was delayed for at least 40 minutes because there was no copilot!!"

Cons: "3 hour delay due to equipment problems"

Pros: "Legroom and entertainment and cabin staff!!"

Pros: "Even though our flight was delayed, they kept us informed and did their best to make us comfortable. Great staff."
Cons: "Our flight to Fort Meyers was delayed 4 hours."

Pros: "So much leg room and free WiFi and DirecTV. United, take a lesson!"
Cons: "Compared to all the others, JetBlue was the best."

Pros: "On time both ways. Great service. Could not ask for anything more."

Pros: "Do too a mechanical problem the original plane was replaced with another. The entire crew was excellent."
Cons: "The delay caused me to miss my sons college baseball game."

Pros: "I liked how easy it was to board and how the flight left exactly on time and arrived early."
Cons: "The entertainment wasn’t great and the crew weren’t that friendly."

Pros: "JetBlue did not alert passengers of flight delay till everyone was at he gate and checking in. Flight was 3 hours late"
Cons: "Nothing, worst flight experience I have had. They could not even get the gate ready for boarding and kept us in the tarmac 30!@inures."

Pros: "I passed out at takeoff and slept like a baby the entire flight home. Everything was great."
Cons: "I am Mosaic but my checked bag was the last to come off the conveyor belt. Just a little annoying when my ride is waiting on me."

Pros: "ON TIME AND VERY PROFESSIONAL CREW ON FLIGHT 811"

Cons: "Delayed two hours"

Cons: "Delay 3 hrs on runway. Lack of communication. Personal medical issues put in harms way. No tv."

Pros: "In flight tv was great."
Cons: "The cabin was about 85 degrees the entire flight. They ran out of water and the crew was not very friendly."

Pros: "Crew seemed nice."
Cons: "The entertainment sucked, couldn't even turn on the TV. Whole row was nothing but white static."

Cons: "Jet blue needs to offer purchase meals not just snacks"

Pros: "the minute you are on the air the flights where very good"
Cons: "this ticket that included the flight was operated by american airline and jet blue and was under Iberia name... actually there was no father to that flight! and i couldn't make any checkin on line and needed to carry my bag to my connection flight.. and i did buy one ticket ! that included the connections."

Pros: "Friendly staff at check in, gate and flight. Went smoothly and efficiently"

Pros: "Polite and attentive service Early arrival Thanks"

Pros: "Standard seat comfortable! Prompt checkin and quick baggage pick up."
Cons: "Tbe reading lughts were broken for our seats. Rats!! That meant I coild not avoid the captive audience video screen and that was annoying."

Pros: "I have found this to be the best airline to fly."

Cons: "TV was not working well. Ear jack needs replacement"

Pros: "This was a quick trip to Florida for the weekend. Boarding etc. was easy and The flight was uneventful. We landed early… A successful trip!"
Cons: "I was traveling with a friend and we were unable to sit together."

Cons: "My light was out so I could not read and my air was not working so it was too warm."

Pros: "Everything was wonderful"

Pros: "From boarding to arrival the experience was very good."

Pros: "The chips were great."

Pros: "Nothing"
Cons: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"

Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"

Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."

Pros: "Crew on board are great."
Cons: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."

Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."

Pros: "Crew was wonderful."
Cons: "Not much leg room."

Cons: "Cabin was freezing cold. Flight on time. No major issuess"

Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."

Pros: "Niçoise salad was great. Had plenty of room in priority with pillow/blanket/headphones etc provided"

Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."

Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."

Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."

Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."

Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"

Cons: "Plane was dirty and crew inattentive."

Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."

Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."

Pros: "The dinner was good. The crew were great."
Cons: "It was the worst seat I have ever had."

Cons: "MISSED MY FLIGHT DUE TO LUGGAGE CHECK IN TIMING EVEN THOUGH THE FLIGHT WAS DELAYED FOR ANOTHER HOUR."

Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."

Pros: "The AA counter agent was very helpful in changing my flight?"

Pros: "Boarding"
Cons: "All good"

Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."

Pros: "Nothing"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."

Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"

Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"

Pros: "Readiness for take off was well organized and quick"

Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"

Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"

Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."

Cons: "No entertainment, no food"

Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."

Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"

Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"

Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"

Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"

Cons: "Flying old dilapidated 767-300 on 10.5 hour overseas flight is not a good idea Crappy seats, no in-seat entertainment, non-working overhead lights on the first flight... AA in it's usual glory. Mediocre company at best."

Pros: "Everything was perfect."
Cons: "."

Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."

Pros: "Staff was professional and friendly."
Cons: "N/A"

Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."

Pros: "All good - with every aspect of the trip."

Pros: "Not enough luggage space for regular number of passengers on board"

Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."

Pros: "All went very smoothly"

Pros: "The new plane."
Cons: "Late departure."

Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"

Cons: "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."

Pros: "Denver USO facility"

Pros: "Flight was on time. Great service from the ground staff to the in flight crew."

Cons: "The food (only in some cases) could have been better. The jet from Chicago to Zurich had multiple mechanical issues that delayed the flight considerably."

Pros: "Efficient crew and easy boarding."
Cons: "No frills but ok."

Pros: "Free coffee."

Cons: "I will not pay extra to access any in-flight entertainment on a flight. I prefer Air Canada's free in-flight screen access wirh unlimited movies available."

Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."

Pros: "I enjoyed the speedy boarding process"
Cons: "The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour"

Pros: "we had to wait a long time before boarding, and no informaton, as to why."
Cons: "Just waiting and no information as to why. At the same time the flight to Stockholm, was delaid, aml all this information came over "our" speaker, even when they started boarding , quite confusing."

Pros: "Crew members were friendly."
Cons: "Small seats and not much leg room."

Pros: "The Inited Club"
Cons: "Flight never took off due to engine problems, That is understandable. What was not fun was the "every man for himself" trying to get to an agent to get alternate flights out. If you were sitting at the back the of the plane you obviously we're at the back of a long line and had no good options by the time you got to someone"

Pros: "The services very nice"
Cons: "It's very good service"

Pros: "Fastest boarding of a large aircraft I have ever experienced. They did it right by boarding from the rear of the aircraft forward. Flight attendants were courteous and very efficient. All seats were preset up with a pillow, blanket and headphones. The food was the best I have ever tasted on a scheduled flight. Much shorter flight than I expected."
Cons: "I really can not think of anything that I did not like about Aer Lingus."

Pros: "More legroom than previous flight on B737."
Cons: "Why would you pay to watch anything? We don't care for Direct TV. Just give us something to watch w/o paying."

Pros: "The crew worked furiously to get everyone her drink & snack. Boarding sequence was orderly."
Cons: "Most of the time, the weak link is in check-in. For CLE-ORD, too many huge personal bags & carry-ons slipped thru the process resulting in takeoff delay as the staff checked for overhead cabin space back & forth. Inside the jet, the crew had to look for cabin space, rearrange ridiculously large bags...in order to fit my backpack. More delay. Some "personal" items were larger than most carryons."

Cons: "Lack of snacks"

Pros: "Plane was amazing. Crew great."
Cons: "Portion of food was extremely small.music selection could be more up to date."

Pros: "How the flight attendance was pleasant"
Cons: "Everything was great"

Pros: "Easy flight"
Cons: "Very bumpy!"

Pros: "On time"

Pros: "Crew was professional and friendly."
Cons: "Seats were too cramped..knees hit seat in front and I felt like I couldn't use the arm rest cause my hand would be on the knee of the person next to me"

Pros: "Friendly staff"
Cons: "Not enough room, need more overhead baggage room"

Cons: "Flight was delayed 3 hours due to mechanical issues. The AC was not working but they had us sit in the plane for an hour in the heat while they tried to fix it. Then finally had us deplane to wait for replacement plane. Not that the employees weren't polite and courteous because they were, but the last time I had a delay like that the airline gave everyone vouchers for $100 off next flight they booked. Your company let us watch TV for free. Hardly comparable!"

Pros: "The flight was good and everyone was very nice. Pilot made good time to decrease delay time during flight."
Cons: "Flight was delayed an hour. But that was better than the first delay estimate of an hour and a half."

Pros: "The flight was smooth for such a small jet and the attendant was so pleasant and kind. I was very pleased with the experience over all."
Cons: "It was just a personal preference. The snack was an Asian mix and it was something I didn't care for but honestly it hardly impacted the experience at all."

Pros: "That it was direct form Cleveland to LA and it left on time and arrived on time."
Cons: "Wifi did not work. Chairs are so tight and hardly move back enough. Why can't they have some form of lumbar support?"

Pros: "Loved the fact that there was leg room !!"

Pros: "The crew was so pleasant and the plane was very clean"

Cons: "The departure monitor first said "on time," then "awaiting aircraft," with ever-later estimates for departure. There was little confidence that there would even be a plane."

Pros: "Plan not full... Arrived 15 min early... Great pilot and crew!!"
Cons: "Nothing negative!!"

Pros: "Flight was short, everything went well. Seating was cramped but it was a small plane."

Pros: "On Time, polite smiling crew, happy passengers, overall excellent."

Pros: "Boarding was easy and fast. Flight crew friendly."
Cons: "Being stuck in airspace for an hour. Caused our flight to land late, making me late for a meeting."

Pros: "Smooth ride no delay"
Cons: "Kinda warm"

Pros: "Good flight. Nice seats plenty of room"
Cons: "Nothin. Everything was good."

Pros: "It was pretty easy to board etc. Crew was attentive."
Cons: "Very , very tight . Very loud in cabin"

Pros: "The flight was smooth and the interior was new. Very nice."
Cons: "Due to aircraft change my wife and daughter and I were split up. We were able to get two seat together after a long phone call the evening prior to the flight. When we arrived at the airport we ended up with the original two, plus a separated third seat."

Pros: "Staff at the customer service counter was much more helpful and accommodating than at the gate. They booked us on the next flight leaving and booked us on another connecting flight since we were going to miss our original flight due to the United delays."
Cons: "The flight was delayed and the staff at the gate was very unhelpful rescheduling our flights."

Pros: "Good"

Pros: "Flight got canceled just minutes before boarding time due to mechanical plane issues so we were told and no other flights were available until January 1 which was my schedule date to return home."

Pros: "Flight was on time."
Cons: "Baggage was not assigned a carrousel. After asking where it will show up, I received a verbal carrousel assignment. Almost a hour after landing, no baggage showed up. We finally found it at the unclaimed baggage."

Pros: "I had a very pleasnt experience except the seat rows were SO small and my seat didn't recline. I am only 5ft 4in and I felt uncomfortable. The woman next to me was cleary very uncomfortable. This was my first time flying United in a while and I will definitely avoid UA in the future for long flights."

Pros: "The connecting flight from Dulles to Philadelphia was CANCELED AFTER we were half way, with very little concern how any of us would get to our final destination. We had to pay out of pocket to get a ride. Had I wanted to be on the highway I would have driven myself!"

Cons: "Lost my baggage and a lot of others'. At midnight, the wait was interminable. The boarding order made no sense. There must have been 10 groups named."

Pros: "Friendly personality of flight attendant."
Cons: "Did not "wow" me with service."

Pros: "Relatively easy to change flights due to weather delays"
Cons: "United personnel did not seem too chipper."

Pros: "Not bad, just not good."

Cons: "Always ceases to amaze me how a screening process is so organized at every other airport except Cleveland Hopkins!!!"

Pros: "Faster, no problem with cabin pressure"

Pros: "The legroom I had."
Cons: "That I had to pay extra just to get enough room to sit without having my knees in my chest Need to revisit the luggage policy -- why do folks who carry on get free luggage when the plane storage is so crowded their luggage won't fit in the overhead -- charge for carry-ons. It will speed getting on and off and avoid the bumping and grinding that occurs during the process."

Cons: "I had to pick up my luggage in a completely different terminal. Which in turn took me over an hour to finally retrieve my luggage."

Pros: "Service and entertainment"
Cons: "Felt tight in seats unable to move and would not like to be charge for tv"

Pros: "The crew was excellent with keeping us informed on what was going on the entire trip"
Cons: "Give WiFi on the plane and a complimentary snack or water"

Cons: "Seats hurt my back but hey you get what you pay for , lesson learned"

Pros: "The flight staff were friendly and very fun"
Cons: "The seats don’t recline. It was the most uncomfortable 4.5 hours ever. And he flight was delayed."

Pros: "I liked the entire staff."
Cons: "I did not like the uncomfortable seats and lack of complimentary snacks or sodas."

Cons: "I have not been on such a miserable flight in years."

Cons: "Tight seating"

Pros: "STAFF WAS FRIENDLY"
Cons: "SEATS ARE VERY UNCOMFORTABLE"

Pros: "The $100.00 plane voucher but I'm not really interested in flying them again. I would have rather had money returned to me in some capacity."
Cons: "The fact that my flight was constantly delayed for no good reason. There was absolutely no communication from Fronteir employees about why our flight was delay or when it was coming. The staff was so unprofessional; they mocked the passenger and were laughing, stating, "let the riot begin!". The staff were very plain about it being a 12 hour day for them and that while we were boarding we needed to make it as quick as possible...this was a slap in the face after they delayed our flight by 8 hours. Just not a good airline."

Pros: "A La carte options for food"
Cons: "Small seats, crew not overly friendly"

Pros: "great service"
Cons: "uncomfortable seats"

Cons: "baggage issue paid for personal item frontier web site confusion"

Pros: "The plane was new and clean and the crew was friendly. Also the check in was quick and easy."
Cons: "You are charged for your seat but hard to really complain based on price of flight."

Cons: "Delayed over 30 minute at the gate."

Pros: "I was supposed to fly to Denver at 2:00 today, and I'm still stuck in Cleveland!!! Not sure when I'm gonna get home!! This is utterly ridiculous!!!"

Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."

Pros: "I liked the leg space."
Cons: "The flight attendants spilled ice water all over a man. They also skipped over my row with the cart and we were all wide awake."

Pros: "I like that they let us board in the beginning with a child so that we could get situated before everyone else was on there."
Cons: "Paying for my seat to be by my two-year-old grandson. Paying for a pop or beverage on the plane."

Pros: "I liked that I was able to select a seat."
Cons: "I did not like that I had to pay extra to select a seat, especially because the seat was not any more comfortable or spacious than the other seats on the plane. The staff rolled their eyes when customers requested service. I am never flying Frontier again."

Pros: "Not much. Very amateur service"
Cons: "To pay $40 for a carry on bag is being a thief. The seat in the plane do not recline... comfort is a thing of the past!"

Pros: "The straight flight with no stops"
Cons: "Having a seat fee and having to pay for snack and drinks"

Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."

Pros: "Boarding was very organized as well as departure. Comfort: seats are fairly comfortable -wish they reclined somewhat. Crew: friendly and courteous."

Pros: "I enjoyed the swift flight. It was long, but Frontier made it very enjoyable."
Cons: "There was nothing that I did not like. Everything was perfect!"

Pros: "Nothing"
Cons: "Another plane malfunction! Last time we flew Frontier we were stuck for 2 days in FL! Never was another plane brought in for us. Never was another flight to,Cleveland bumped so we could return home. At least you figured out that disaster and we were able to board a plane scheduled for Philadelphia, which bumped that passenger to a flight 3 hours later. And the stories of horror other passengers had last night...all about Frontier, one man previously had totally missed a cruise! This is not how to maintain nor run an airlines. I will not be giving Frintier another chance."

Pros: "Boarding went smoothly and quickly, flight was smooth also."
Cons: "Seats don't recline, not that comfortable. No water to drink or coffee to drink without a charge."

Cons: "Airport security was terrible."

Pros: "The flight left on time and arrived early."
Cons: "I didn't like that I had to pay for a carry-on and a seat assignment. And then to find out when on board, that I had to pay for any snack or beverage. Good thing I had a water in hand. I had flown Frontier many years ago when I received good service. This flight was just transportation....not a service oriented flight to get you to return. Also, we waited for 1/2 hour at baggage claim for our bags to finally appear..."

Cons: "Anything"

Pros: "New seating."
Cons: "No snacks or drinks."

Pros: "Boarding was easy and efficient"
Cons: "Seats aren't the most comfortable. Tiny tray tables and the seats don't recline"

Pros: "Friendly staff"
Cons: "It was a long delay with the baggage claim."

Pros: "Nothing"
Cons: "I selected the wrong flight and called to cancel. They charged me $99 and I didn't get to go on vacation."

Pros: "Nothing"
Cons: "Delayed flight and overpriced luggage fee - higher than other airlines - I have flown a few times with frontier and every flight had been delayed by mechanical problems - the flight at the gate next to mine also had the same problem."

Cons: "You could not adjust the seat backs, stuck in the upright and locked position for 4 hours. Tight leg room. Would not do it again."

Pros: "Convenient"
Cons: "Paying $2 for a CocaCola"

Pros: "I like that it is inexpensive because I would not be able to fly otherwise."
Cons: "I've ridden Frontier several times but never have I ridden on a flight that doesn't even let you put your seat back. For a 4 hour red-eye, this was a huge disappointment."

Pros: "The attendants made sure every one was comfortable before the flight took off, after the doors were close the offered open seats to customers that looked a bit crammed. They were very accommodating. I didn't eat any food, but it smelled amazing. I would definitely suggest Frontier to any one flying I know I will be booking with them again."
Cons: "The chairs weren't the most comfortable, luckily it wasn't a long flight. Is a bit much for checked in baggage. I understand charging for extra luggage but the first checked bag should be complimentary."

Pros: "good"
Cons: "flight was delayed over an hour."

Pros: "Smooth flight, arrived early, fast boarding pricess."
Cons: "Everything was fine, no foodand only water for free, which was expected since rates are so low. So low score is only due to N/ A not being an option to rank."

Cons: "That you had to ask for a cup of water"

Pros: "Not Much. Miss the old Frontier"
Cons: "Hidden Fees - Charges for luggage, Carry On, Drinks, Snacks, assigned seats, charging for seats that recline. $88.00 round trip fair turned into $200 Surprised they didn't charge to use the restrooms Uncomfortable - worst seats ever Will never fly Frontier again if I don't have too. Sad to see a good airline that has been bought out and ruined."

Pros: "Starts off seeming cheep..."
Cons: "Then you pay for "every" thing. Seats do not recline on a 5+ hour flight, what is that?"

Pros: "Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!"
Cons: "It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside. At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late."

Pros: "Cheap prices for round trip."
Cons: "Having to pay to pick your seat, minimum of $12 (suggest that you pick and pay as soon as you book for good seat selection). Checked bags are $30 each way, and you must pay for your normal complimentary items on other airlines. Don't be penny wise and pound foolish. Just pay the extra money for convenience!"

Pros: "Even with very rainy weather in Austin, flight left on time. Crew was very nice on both our flights. Plane was clean. Comfortable enough--about what to expect in this day and age."
Cons: "A lot of fees with Frontier flights. Wny not just include in the original fare of the flight?"

Pros: "planes have been updated quite a bit since the last time I flew frontier, which was a pleasant surprise"
Cons: "n/a"

Cons: "Paying for food/drink and not getting anything complimentary - Boo No entertainment to rate. The seats don't move"

Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."

Pros: "Comfortable."
Cons: "Have to pay for carry-on? Paying for oxygen would be a logical next step."

Pros: "The flight was on time eac way and arrived early ."

Pros: "I will never fly Spirit again."
Cons: "I missed my connection because Spirit was an hour delayed on my first flight. I had to wait until the next day to get a connecting flight and Spirit didn’t even cover the hotel. I’ve never had an airline be less helpful (and I fly at least once a month). The small cost savings is NOT worth it."

Pros: "We liked the working mans first class seats. Cost extra but well worth it."
Cons: "Not having to wait for Vice President to exit his plane"

Pros: "We got in 30 mins early!!"

Pros: "Nothing."
Cons: "Worst way to end a four and a half hour flight on a discount commuter airline is for the staff to run an impromptu trivia game in which the passengers use their call buttons to buzz in. Went on for ten minutes and made me feel absolutely crazy with an endless ten minutes of ding ding ding. Stop it Spirit airlines!!!"

Cons: "Flight was delayed to the point where I wad going to miss my connection. No acceptable alternative was available so I took my refund. Vacation over!"

Pros: "Flight on time. Pleasant crew."
Cons: "Seating is too cramped with no legroom. Knees pushing on seat in front."

Pros: "The stuetist."
Cons: "I used the kiosk to check in. But I still had to wait for everyone in line to drop my bag. We waited 14 minutes. Then the lady was talking to her coworker and not us. We spent 30 minutes just checking in before security. Then our seats were suppose to be together. After talking with the guy at the gate to get our seat assignments. We were sitting on opposite sides of the plane. So much for our anniversary trip together. I purchased 2 tickets together. So we would be next to each other. Worse flight experience."

Pros: "No delays everything was smooth reached before time so was an added bonus"
Cons: "Everything needed to be bought including water."

Cons: "Flew to Seattle and bags ended up in Vegas."

Pros: "I need help they told me my flight was delayed and missed it and couldn’t get me on the next flight"

Cons: "Crew was peevish and seats were awful and tight."

Pros: "Smooth ticketing/ boarding."
Cons: "No coffee."

Pros: "Crew was great. Pleasant, professional service."
Cons: "Plane was cold. It would have helped to have blankets available."

Pros: "The boarding process was expedited on both my Cleveland to Las Vegas flight and Las Vegas to Seattle. The crew was friendly on the aircraft"
Cons: "Both flights were behind causing me to miss the last ferry and spend $150 extra to take a cab around pudget sound to make it to work on time tomorrow. In Las Vegas after having my personal item on the plane from Cleveland to Las Vegas I was informed by the gate staff that I would have to pay an additional $55 dollars for my bag and that they were giving me a deal because at the gate it should be $65. After arguing with the attenedent and showing both tickets for the same seat on the same aircraft she conceded after finding out I was in the military."

Cons: "Great"

Pros: "Flights were all on time"
Cons: "TOO CROWDED! small seating and forced to listen to unwelcome advertisements!"

Cons: "Sat on the plane for over an our before taking off."

Pros: "Cheaper"
Cons: "Every single thing you have to pay. Flight was delayed by couple of hours. I would not prefer this flight for any business trip. For pleasure trip, it may be okay."

Cons: "never on time. customer service is non exsistant, airline reps are VERY rude."

Cons: "Booked flight with kayak which did not give baggage choice therefore had to pay $45 for that since it was purchased after initial booking. Very disappointing"

Pros: "Three out of the four flights I had were good, They boarded on time and took off right away, the forth was delayed by 4 hours! I'd consider flying them again...maybe....depending if I considered $$ an issue."
Cons: "I don't like the up-selling...OK, so, this was my first flight on Spirit and they are bare bones, I'll make that decision the next time I book a flight and have to decide between price and bare bones."

Pros: "Boarding was a breeze. The crew was polite. The food was as displayed via the menu. it was a straightforward and simple process. The flight itself arrived safely so that's really the most important part."
Cons: "The chairs on airbus 319 were truly awful for that long of a flight. I flew spirit for the last leg of my trip in an airbus 320, and that was considerably more comfortable. I will know next time to just spend the money and get the big seats if possible (they were reserved by the time I chose my seats)."

Pros: "Told to deplane and get back on THAT SAME PLANE. Went to the restroom, returned - only to find out that that info was WRONG. Gate had changed with a different plane!! MY FLIGHT on a different plane and a different gate - went on without me."

Pros: "Everything worked flawlessly. No problems. Nice people."

Pros: "Nothing"
Cons: "They had ruined (delayed our flight) making us miss our connection stranding us in Vegas for over 12 hours and there is no easy way to get reimbursed or ahold of corporate at all."

Cons: "I received an email that my original flight was delayed so I called to get reschedules since it would make me miss my connection. The customer service agents were terrible, suggesting I fly out of Detroit instead of Cleveland (3 hours away) and fly into LA or San Diego INSTEAD of San Francisco (6-8 hours away). I got rebooked onto another flight with 3 connections instead of two. Then once at airport my new flight was delayed about 7 times. Water leaking into the back of the plane and they couldn't figure out why, according to gate agents. Of course I was going to miss my connection (again) and so I had to spend the night in LA on a layover instead of my destination. Gate agents were rude and gossiping about customers. Additionally not allowing overhead bin space, charging customers different prices for checking bags, and not even giving out a glass of water when customers have been waiting 6 hours for a flight then on a 5 hour flight is ridiculous. These people have no idea what customer service is."

Pros: "The best part of the flight was the price."
Cons: "The sets don't recline, no free refreshments, no entertainment or wifi. It was like taking the Greyhound."

Pros: "The price. No delays"
Cons: "The seats are pretty uncomfortable and I was stuck between 2 larger people. Maybe paying extra to pick a seat is worth it."

Pros: "Affordable"

Pros: "Nothing."
Cons: "My flight was delayed 4 hours. The connecting plane then left without several passengers that were headed to Seattle. We were not notified that the flight was leaving without us. The employees were extremely rude and showed no remorse that we missed our flight because of their delay. We were given no options, just told we would have to deal with it. They refused to refund our flight or help with finding us a different flight home. We slept on the floor of the airport until the next day and took a different airline home. I will never fly this airline again. Their service is dispicable."

Pros: "Flight was on time."
Cons: "The plane's non-reclining seats were very uncomfortable."

Pros: "hmm, you got me to and from my destination."
Cons: "On both outbound and return flight I could not print my boarding pass. First your website made me change passwords, which was frustrating b/c the process did not work the first few times. Then I could not print my boarding pass, it just said "loading something awesome". It was not awesome to try several times and never print the boarding pass. So I arrive at the airport and they told me the flight was oversold and that I should have printed my boarding pass earlier. This occurred on both departing as well as returning flights."

Pros: "Fairly straight forward and run-of-the-mill as far as air travel goes. Flight itself was fine. Crew was friendly and helpful."
Cons: "They charge for EVERYTHING. Picking your seats, carry on bags, water during the flight, you name it, you will be paying for it. I will be flying other airlines, even if it does cost a bit more overall, for the fact I know exactly what I'm getting for my money. Also, seats DO NOT recline at all. They are about as cheap as you will ever see while flying."

Pros: "The pilots got us in early on both legs of ou journey which really helped us do more."

Pros: "There were no power outlets or wifi. It's also not clear that you save money by buying your carry on ahead of time"

Cons: "Multiple flight schedule changes. Missed flight because I looked at the wrong email itinerary. No refund of any kind."

Pros: "nothing"
Cons: "The flight attendant's perfume was nauseating, and heavily over done, like she took a bath in it."

Pros: "Flight was on time and arrived early."
Cons: "The seats do not recline back..... Uncomfortable."

Pros: "Not a fan of spirit only fly spirit when there's no other option."
Cons: "Extra hidden charges on flight day for date change that was made within 10 mins of booking my reservation. Flew years in the States but never got charged extra for changes made within 24hrs of reservation. Hope I can plan my trips early enough to get best deal with other airline so I don't have to deal with shady spirit airline in future."

Cons: "Flight delayed"

Pros: "The price was low to book, but read on, because it wasn't worth it."
Cons: "Absolutely terrible in all other respects. After delaying the flight for 20 minutes or so (due to "maintenance issues"), the employee came on and said that the flight was cancelled. Not that Spirit would bring a new plane so we could all still fly out. Not that they would be taking a little longer to fix the issue. No, just that it was cancelled. Then, when the herd of people went to the ticket counter to get new flights or refunds, no one was there for about 30 minutes. When they finally arrived, they were unwilling to compensate for my $30 taxi ride. And they were generally unkind and unhelpful. This is unacceptable; I will not book Spirit again. Thank you for your understanding."

Pros: "The crew was awesome! They are the reason I would consider flying Spirit again."
Cons: "I think on longer flights drinks (non alcoholic) should be free considering the TSA regulations on liquids. At least one free drink and charge for others. 4 hours is a long time to go without any liquids in a recycled air environment."

Pros: "Nice"
Cons: "Not providing the free food"

Cons: "The what spirit handled the flight cancellation"

Pros: "Horrible. They canceled my flight mere hours before we were supposed to leave by EMAIL ... then wouldn't give our money back. The weather was completely perfect (said it was a "crew issue"). Didn't give us another flight until 2 days later. We had to buy tickets on another airline. They didn't compensate us a single dollar"
Cons: "Worst flight experience in 30 years of flying"

Pros: "Not a long line to board"
Cons: "The cost for all the extras made this ticket less of a deal"

Pros: "I was very not satisfied with the airline additional pricing for bags n seat charges...the additional pricing gave the discount ticket a bad taste not to mention the extremely hig prices for food...for example $3.00 for scan of soda, water...REALLY!!!"

Pros: "Got there safe."
Cons: "$50 for a checked bag?????"

Pros: "Flight was on time and efficient. great crew,"

Cons: "I paid $400 for this flight and you can't include a glass of water????? This is the ONLY Airline that does not offer any free drinks. Terrible, in my opinion."