The check in process was disorganized. The staff were rude. Once you get on the flight, there is no entertainment on board.
Pros: "Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it"
Cons: "I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions"
Pros: "It was on time and got me where I needed to go."
Cons: "The crew often bashed my wife's elbow with their trolleys. I am 6'2" and I could not sit with my legs straight in front of me. There is no leg room and the seats do not recline very far. The food was repulsive. They ran out of vegetarian options (my wife is a vegetarian) and what we did eat turned our stomachs."
Pros: "easy boarding. crew was nice."
Cons: "terrible seats. no tv or chargers."
Pros: "Free entertainment, excellent food"
Cons: "Cabin was too warm; unable to adjust air at seats"
Pros: "Aircraft and crew"
Pros: "Comfortable seating, good food served by this airline"
Cons: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Cons: "the flight was delayed by about 30-45 minutes"
Cons: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"
Pros: "Very comfortable. All very nice."
Pros: "The crew was polite and did their best"
Cons: "Connection time was way too tight, Plane was overcrowded, food was abysmal, bathrooms filthy, seats are designed to be as uncomfortable as possible, missing and broken parts, tiny pitch, not usable for work, no place for personal device, freezing cold cabin. Worst transatlantic coach experience I’ve had in years, including budget airlines."
Cons: "Food could be improved."
Pros: "Seating, food, and crew were very good."
Cons: "No flight entertainment on Erbil flight."
Cons: "Seats way too small and tight. Flight delayed over and over."
Pros: "Nice Crew except when they were not watching where they stepped. Smooth flight."
Cons: "I had a swollen and sprained ankle during the flight, I had it resting near the aisle to stretch and move to try and keep it from swelling further. Unfortunately, my injured ankle was kicked several times by a rushed crew member. It would be great if they could be a bit more mindful and watch where they are walking. Also, the breakfast before landing was spoiled when I discovered fungus in my butter after I had already eaten half of it."
Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pros: "Friendly service, good food."
Cons: "A bit too cold."
Pros: "Everything was great. The crew couldn’t have been more friendly or accommodating. It was a very enjoyable experience."
Pros: "Getting a text alert so I didn't waste my time going to the airport"
Cons: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
Pros: "The crew was helpful and friendly."
Cons: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Cons: "The crew change the seat with a new boarding pass without my permission . They are not professional at all"
Pros: "Lufthansa did well with handling a very difficult situation with courtesy, attention, and offering of amenities."
Cons: "Through no fault of Lufthansa, because of problems at JFK, our flight was turned around and returned to Munich after two hours of travel."
Cons: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."
Pros: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."
Pros: "On time."
Cons: "The entertainment systemis was sub par."
Pros: "Friendly staff, on-time flight, and an AMAZING LANDING into Munich. Kudos to the pilot and his team."
Pros: "Punctuality. Great attitude of flight crew. Very welcoming."
Cons: "No checjed in luggage allowed - i did not know that when i bought it!"
Pros: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Cons: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."
Pros: "Competitor airlines like Emirates are way ahead of the curve when it comes to value for the money for the economy customers."
Cons: "Seating is cramped up. Entertainment options are mediocre."
Pros: "Crew was very friendly and helpful."
Cons: "No food/snacks after a long first flight. At first it looked like we were in first class, then they decided to move it a few rows up after everyone was seated."
Pros: "Lufthansa always departs and lands on time or early. The seats are comfortable and the crew is even better. They ran out of food by the time they got to me and my wife, since we were sitting all the way in the back, and they repeatedly apologized and brought us something from business class to make up for it. The layover time was also very short compared to other airlines I looked up. I will try to fly with them again in the future!"
Pros: "Lufthansa seems to have friendlier more helpful customer service than does Webjet's customer service."
Cons: "Webjet customer service didn't seem very friendly or concerned about helping to request fees waived from themselves and Lufthansa."
Pros: "the food was good,the crew was effective"
Cons: "the sits can be more comfortable"
Cons: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."
Pros: "Again- great crew!"
Cons: "Going through Chicago airport"
Pros: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Cons: "First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!"
Pros: "for a 1 hour flight we had wifi and even got a sandwich"
Pros: "going home"
Cons: "support call line entertainment food connection time all sub standard in economy plus... will not use again."
Pros: "Lots of attention from staff. Filled my water glass several times."
Cons: "Last round of food - a sort of pierogi - was awful."
Cons: "Nobody was cooperative to reschedule the fly for normal price we have to bay one way tickets"
Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Pros: "Crew was nice, doing the best they could under the circumstances."
Cons: "Awful food, small seats. Exactly same as economy."
Cons: "They boarded everybody at once through a jetbridge made of glad. Very hot in there. You were stopped in a crowded jet bridge in 90 degrees for 25 minutes because they board everybody at once and it took time to get passengers into their seat."
Pros: "All the services were great."
Cons: "Everything was perfect."