The cheapest ticket to Russia from Cleveland found in the last 72 hours was $443 one-way, and $724 round-trip. The most popular route is from Cleveland to Moscow, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $443.
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Pros: Staff, not fully booked, lots of food and snacks
Cons: Rushing from one terminal to another because the flights were too close together for my itinerary
Pros: Staff, not fully booked, lots of food and snacks
Cons: Rushing from one terminal to another because the flights were too close together for my itinerary
Pros: it was ok.
Cons: Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late.
Pros: Wasn't awake, can't say
Cons: Probably it would be nice to have a bit bigger screen with general information about the flight and local time
Pros: Swiss is my new favorite airline.
Cons: Nothing bad to report. Book Swiss!
Pros: The crew and entertainment
Pros: The crew was friendly and helpful.
Pros: The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty.
Cons: Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches.
Pros: Service was slow, but fine.
Cons: * Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board
Cons: Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person.
Pros: Service god
Cons: Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice
Pros: Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly.
Cons: Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system.
Pros: Good crew and despite the short flight we even got a sandwich which was great after a long day
Cons: No entertainment but short flight
Cons: Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight
Cons: Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future.
Pros: i liked the food and the crew. they were nice.
Cons: the flight was good. nothing to not like.
Pros: We did not get on any flight to NY!!!!
Pros: I was flying business class so staff, food, etc was excellent
Cons: I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost
Pros: No problems to report. Boston to Zurich in under seven hours.
Pros: Checkin was smooth, cabin crew and service was great. Absolutely no complaints.
Cons: Nothing. All was exceptionally good.
Cons: Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect
Pros: Everything was great
Cons: Service was perfect Food was incredible Movies and entertainment high level
Pros: Relaxing and graceful service Pleasant flight attendants the crew greeting you as you embark as well as when DS in barking restrooms clean floors clean The flight was very enjoyable this was my second time flying with Swiss air and it was just as enjoyable cannot put in any complaints I give you five stars No complaints it was excellently although it was a short flight from Budapest to Zürich but it was good and the flight from Zürich to JFK New York was excellent my first name is Ibolya
Cons: No complaints it was excellent
Pros: Very friendly crew, good legroom in economy, excellent meals.
Cons: Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!
Pros: Leg room
Cons: No entertainment
Pros: The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!
Cons: Very rough landing. They dropped plane 5 or 6 times minutes before landing almost puked my guts out
Cons: I was chrgwd to check in the only bag. Yhis is unheard of on intl flights
Pros: From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours.
Pros: There were a couple of stewardesses who were nice and helpful to the passengers. The food selection was fairly good. Drinks were available at regular intervals. Flight was comfortable except for some turbulence during landing.
Cons: There was no pre-boarding for families with kids. They waited until the entire Business and First Class passengers boarded in Zurich before they allowed us. This was different in Mumbai where Swiss had families with kids board early. The airbus was not well maintained as fara s cleanliness was concerned. There were bathroom supplies on the toilet floor. Crumbs and food particles on the seats/crevices from the earlier flight
Pros: All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)
Cons: Space is getting smaller and smaller; I would welcome a bigger selection of movies and games.
Pros: Both the food and service were fantastic. A great choice of mid flight entertainment
Pros: Good service... good food....on time. I will fly Swiss again.
Pros: Loved the cute attendant we had on flight :)
Cons: Old TV screen and remote
Pros: Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing.
Pros: The crew members were polite and efficient.
Cons: There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better.
Cons: Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident.
Cons: Seats in Economy are too tight. There's no room to move, and if the person in front of you leans back, the seat is inches from your face. In an emergency, the instructions are to lean forward with your head on your knees. This maneuver is impossible.
Pros: Nothing distinguishes itself for better or worse than usual in coach.
Cons: There is no question about check-in?? My ticket, booked through Kayak, did not state that no baggage is included. The Swiss air just said I should have picked it up from the booking and forced me to pay Euro 30, which I will claim back from Kayak. This is gross misrepresentation and on the same ticket flying a luggage was included.
Pros: Chicken with polenta was better than most airplane meals.
Cons: Sandwiches Delay
Cons: Flight attendants blocked the aisle cleaning after meal service. The line of more than 10 people formed in the aisle trying to go to the lavatories, and the flight attendants would not move even after repeated requests by a parent who had a two year old needing to go. The lavatories were vacant at the time. Why can't they clear out and let people pass through. Never seen this type unaccommodating behavior.
Pros: Very positive opinion about the flight.
Cons: The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also.
Cons: Aircraft old
Pros: The staff were very attentive, there was a free meal - a nice quality (fresh) panini with chicken ant then they came around with beautiful swiss chocolates. best experience on a short flight.
Pros: most things were good
Cons: the passport check process in Zurich was awful!
Pros: Quick flight, nice crew
Cons: Snack options
Pros: Nice and friendly staff, good food and free wine
Cons: Everything was great!
Pros: Fortunately I was in an exit row, so I had legroom. Other seats were not very spacious.
Cons: Arrived SF almost an hour late, then took an hour for luggage to arrive so we missed our next flight.
Cons: I bought the ticket thru kayak and they were no help when weather screwed up connections. Never buy that way again. I will only buy direct from the airlines. Kayak cost me $690. Thanks Mark
Cons: We were late, no TV screens, bad food and I can go on and on
Cons: Squawking brats the whole 10.5 hours of the trip to IAD.
Cons: Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet.
Pros: Horrible service, airline left passengers completely stranded after missing connection due to delay
Cons: Minimally caring about their customers doesn't seem too unreasonable an expectation, and yet no Turkish airline employee could be bothered to help.
Pros: Flight was cancelled
Cons: The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time.
Cons: Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight
Pros: I like the price, quality, aircraft, staff, food.. everything!
Cons: Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example
Pros: Staff was good
Cons: 6 hrs delays
Pros: Food was really nice
Cons: Crew wasn't caring, poor service
Pros: I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!
Cons: No negative points to make.
Cons: Crew was not speaking English at all in the business Class crew was paying attention to certain people Asked few time for service
Cons: i took four flights - LHR - IST and ISt - Riyadh. every flight was a minimum of one hour late! there is no semblance of order in the boarding process, it is the largest and most effective bully who gets on first. even children and frazzled parents we not accommodated to help settle the children, which would improve the flight for everyone
Pros: Entertainment was OK boarding was a good comfortable sitting.
Cons: I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again.
Pros: 13 hours went by fast enough.
Pros: Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good.
Cons: Tightly set seating was very uncomfortable.
Pros: Friendly staff good food. Good selection of movies.
Cons: Might just be a cultural thing but the boarding was a clusterfuck. Not really any order compared to flying out. Everyone just kind of lined up without any regard to the boarding groups.
Pros: I like the comfort, food and the entertainment.
Cons: As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect.
Pros: Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight.
Cons: Bad cold food. Crowded. Hi
Cons: The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie.
Pros: Food was ok, the crew also was good.
Cons: Our flight was scheduled for 9am and we started from Sarajevo at 12-12:30, therefore we had to run thrue huge part of the Ataturk Istambul Airport in order not to miss our connection flight to Antalya at 16:10. Air condition in the Airplane was also to strong so we could not regulate it alone.
Pros: Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it.
Cons: First the plane from JFK to Istanbul was two and a half hours late I had a for kids is uncomfortable to wait then try to get a contact with customer service do not give me any straight answers and 3 hours later finally got Somebody explain something overall no good this will be my first time and the last time
Pros: Great choice of entertainment, food relatively good for plane food.
Cons: Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me.
Pros: Boarding and crew
Cons: Food. The veg options were very bad.
Pros: Loved how friendly the staff was and wanted you to feel at home
Cons: Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight
Pros: Getting off that awful plane
Cons: Everything else. Wish there was a way to give zero stars. These people lost my luggage, were at least 30 minutes late for each of 5 flights on this trip and that includes the one that I was forced to take after this flight took off late and after landing they couldn't find a parking spot for their plane at the largest airport in their home country. Obviously I missed my connecting flight back to JFK. I was stranded in Istanbul overnight and forced to buy a temporary visa just to go to the hotel they offered for causing we to miss my connecting flight. What legitimate airline is so disorganized they can't figure out how take off on time, to de-board passengers, and park their planes at their main airport?
Pros: service was excellent!
Cons: food wasn't enough or good
Pros: The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend.
Cons: The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight.
Pros: amazing !!!
Pros: 1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!
Cons: I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle.
Cons: seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back.
Pros: as above
Cons: as above
Cons: Waiting over 2h in the customs in Istanbul.
Pros: Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home.
Pros: _ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys.
Pros: Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends
Cons: At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough.
Pros: When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day
Pros: Bussness class.
Cons: Flight was delayed a little.
Cons: The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired.
Pros: everything was good and don rhith
Pros: All perfect this time. Food was so tasty as always:) crew is very kind.
Cons: Always delay flight
Pros: The flight was smooth (good pilots) and the service was great.
Cons: The space between seats.
Pros: no individual tv screens. only 1 container of orange juice. BUT the stewards was really lovely when I told her I was allergic and made me a plate of fruit.
Pros: Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films.
Cons: Late depature. Seats not that comfortable. Headphones are really bad quality. Touch screen difficult to use (not very responsive to touch).
Cons: Not make me check my carry on when there was adequate room in plane
Cons: Delta is always a step above the rest.
Cons: Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing.
Cons: The carrots were hard and the bread was cold.
Pros: The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight.
Cons: No entertainment available.
Pros: Flight was short
Cons: My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh.
Cons: The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights.
Pros: Quick boarding and great with accommodating my request for a window seat.
Cons: Offer in flight entertainment.
Cons: Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t
Pros: The crew was amazing this round I got good seats
Cons: Forgot my earphones so I had to read a book. I never asked nor did I see earphones
Pros: Crew was great.
Cons: When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate.
Pros: The ceew
Cons: Unorganized boarding and 6 hour delay from expected departure time.
Cons: Flight was delayed and our luggage is lost
Pros: We eventually got there
Cons: In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land.
Pros: Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment
Cons: Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable
Pros: Quick boarding, extra space to put things in front of you
Pros: Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants
Pros: Excellent check in and boarding service
Cons: Cleaning of the airplane could be done better
Pros: The crew were fantastic and tried their best the delay.
Cons: Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight
Pros: Flight was good. Left on time. Crew was attentive.
Cons: Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it.
Pros: Two ladies working in the aisles were very pleasant and nice
Cons: Takeoff accelerated too much... nicer to have a longer launch process
Pros: Great staff, plenty of room, efficient snack and drink delivery, effluent boarding
Pros: They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston
Cons: Was informed the flight delay due to equipment ,
Pros: Efficient on board crew
Cons: Ground crew caused delay for unknown reason
Pros: The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights.
Cons: Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours.
Pros: everiding si so good thanks this is my 2nd time lovet
Cons: so organais tritment so good everiding lovet
Cons: The worst
Pros: We took off, flew and landed without incident. Crew was polite.
Cons: Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window.
Pros: Short trip
Cons: Very hot ride
Pros: I was able to pass the time with ease. A+++ in flight experiences. Great airline staff and awesome food.
Cons: No complaints whatsoever.
Pros: Excellent Detroit crew
Pros: Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)
Pros: On time. Most important
Pros: We were treated very well and it was a short, sweet flight. Nothing to complain about.
Pros: Seats are comfortable. These short haul flights often have worn out, painful seats.
Cons: They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down.
Pros: Delta was so accommodating
Pros: - usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ.
Cons: - zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers
Pros: I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together.
Cons: The hassle and the fact that we had to run to catch the new flight.
Pros: Hey, they let us off the plane.
Cons: The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?
Pros: Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible
Pros: It was on time.
Cons: The plane was dirty and there was a lot of trash around my seat.
Pros: Hard to like anything with this delay -- missed 3 appointments in Raleigh.
Cons: If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem.
Cons: Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!
Cons: the seats are WAY TOO SMALL
Pros: Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight
Cons: The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC.
Pros: The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport.
Cons: Delayed for 5.5 hours.
Pros: Flight attendant was very nice.
Cons: My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class.
Pros: Crew was wonderful. Food and drinks was good.
Cons: More movies in Russian language, or with English subtitles
Cons: The flight was cancelled and rescheduled for tomorrow same time due to bad weather. I had a child with me and it took 2.5 hours for us in the airport to get a hotel and taxi for night stay and I reached at 0030 at night. The lufthansa staff was not helpful at the start. I will missed a meeting for
Pros: Everything about the flight was perfect.
Cons: Cannot get Lufthansa to issue miles for the flight, or for my Star Alliance flights on Swiss and United. Frankfort terminal transfer distance is very far, and too far if your flight transfer is less than 55 minutes!
Pros: on time.
Pros: Lot of space in E-xit-row 18, even for a big man like me
Pros: Staff tried hard to serve food
Cons: Very stinky person sitting in front of me and because there is no air jets to regulate had to breath 9 hours of stinky armpits Stayed 20 min on the plane or more waiting until gate would open.
Pros: Decent food.
Cons: No onboard entertainment.
Pros: First time on Lufthansa. Service was friendly and airplane food was surprising good.
Cons: I didn’t like selection on movies
Cons: No entertainment system.
Pros: Service was excellent. Late night flight was kept dark so we could rest - wonderful dinner menu, surprising for plane food.
Cons: Flight was delayed so there was a bit of a chaos boarding but it has nothing to do with the service itself.
Cons: Boarding and take off was very delayed for a flurry ,this delayed my connection and made my total trip awful.i was traveling with a kid but still given last seat .Food was okay and crew was helpful. After having travelled to US lot of time I felt this trip was very tiring and frustrating.
Pros: Every thing
Cons: Sounds in TV doesn’t work
Pros: The captain and others great flight
Cons: I ask for more food since portions are small , came back in 15 min and said no
Pros: food and service
Cons: All good
Cons: Problem, flight was from Munich to Moscow, got onto flight from Munich to Ankara, boarding staff didn't notice, still not in Moscow.
Pros: You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human.
Pros: It was a good flight with Lufthanza - nice and friendly crew, comfortable plane, good food.
Pros: I am very happy with my flights. I would recommend to friends and family. :) Thank you
Cons: This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good.
Cons: There is not entertainment and seats not that comfortable
Pros: The check-in and boarding was fast, easy, great. The crew was very nice and good. The overall service was excellent.
Cons: the food was on medium level compared to other airlines.
Pros: On time.
Pros: The plane was clean, the temperature was fine during flight. They fed us dinner almost right after taking off. The staff was attentive and friendly
Cons: Almost was late for our flight, because it took us over 1 hour to pass the passport control at the Frankfurt airport. It was terribly organized and understaffed which caused other people to miss their flight. My husband and I ended up running to our gate like mad men and we were the last to board right before they closed the gate. Very stressful and frustrating!!! Other than that the flight was ok. We were surprised that we were served a dinner right after we took off, but the hot entree was bad, so we ended up asking the flight attendant bring us more bread so we filled up on that.
Cons: Last minute gate change in Munich was a bit hectic, as it was a tight connection.
Pros: Nice crew and dinner.
Cons: Luggage didn't make the flight.
Cons: Had to pay to check in one nag
Cons: Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time.
Pros: Flight was on time comfortable good crew clean and upbeat
Pros: Lufthansa certainly stands out above ALL American carriers
Pros: The service during the flight was pretty good
Cons: My luggage is lost and I didn't receive them yet.
Pros: nice personality
Pros: The staffing was adequate, the service didn't take inordinate time!
Pros: the crew was good
Cons: the food was poor
Cons: Pay for Wi fi
Pros: good service on time performance comfortable ride
Cons: movie selection was terrible but worst part was landing and the hand off to United. Getting thru customs at LAX was horrible! had a short connection and both airlines just left us completely on our own. no coordination or help getting thru mind you we were in flying business class! and we got a complete lack of assistance getting to our connection.
Cons: The seat that I paid for was taken from me by Lufthansa without explanation or a refund.
Cons: Didn't take it
Pros: Everything was good , on time and without problems.
Cons: No entertaiment
Pros: - crew was nice - overall flight was smooth
Cons: - not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first
Cons: They lost my luggage and have refused to help me locate them.
Cons: I did not like the surprise of having to pay for a seat reservation, once I had purchased my tickets. This was costly and certainly unexpected.
Pros: Great staff on board made our flight enjoyable.
Cons: Being outside in the rain while we waited to board the plane left us soaking wet as we sat down. There was a meowing cat on board the plane that was an interesting experience as well.
Pros: Economy class was amazing
Pros: The very best experience. The decor calming, great seats. "On board Chef " , great food. Staff very attentive, polite and always smiling. They exuded a joyful atmosphere and seemed like never sat down! This was the third leg of our long trip and they made it so enjoyable.. That is a lot as a passenger is quite tired and possibly irritable by this time. This was an Austrian Airline flight and we were really blown away.. I also give kudos to management for having staff that is so efficient, hardworking and yet so joyful!
Cons: Can't think of anything.
Cons: Boarding tool a long time and late take off
Pros: Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines
Pros: One hour delay after boarding due to loosing our “slot”
Pros: Crew was ok, food and drinks was enough for 1,30 hour flight.
Cons: I really expected more from Austrian airlines.
Pros: Crew was polite and helpful
Cons: Long boarding time. Pasengers with huge bags as hand luggage. This should be controled.
Pros: The crew was good , funy , atentifly and kind.
Cons: Was ok.
Cons: 1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20
Pros: Curious crew.
Pros: Very comfortable journey, leaving on time, arriving on time
Pros: Lost my luggage
Cons: Not loosing my suitcase!
Cons: Austrian airlines did not even notified us about cancellation.
Pros: They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!
Cons: I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach.
Pros: Plane, pilots and the leader of the crew
Cons: The flight attendant in the back needs to be more educated
Cons: Caótica boarding Uncomfortable seats did not recline
Cons: Space between seats
Cons: There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have.
Pros: Timing flight people working very nice and hospitality
Pros: The service was superb!
Cons: The flight was too short.
Pros: The whole flight was very nice
Pros: Life is beautiful
Cons: My fellow passenger fended off my sexual advances like a pro
Cons: muffin for breakfast ?
Pros: The flight was fast and conftable
Cons: I didn’t get my food
Pros: Plane was half empty, so we could sleep on three middle seats
Cons: I would expect more (and better) food for 9 hour intercontinental flight
Cons: Hot meal was awful
Cons: Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk.
Pros: There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi.
Cons: But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished.
Cons: Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again.
Pros: Boarding process quick and on time.
Cons: no entertainment to rate.
Pros: Everything. Keep up the good work.
Pros: Good service on time arrival
Pros: Left on time - arrived early
Cons: Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry.
Pros: The food and service were fantastic!
Cons: If possible, perry there could have been entertainment on the plane.
Pros: Leg room, kind staff in the airplane
Cons: Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations.
Pros: Plenty of leg room in economy. Will fly again.
Pros: The crew was friendly and attentive. Food was good and the boarding was efficient.
Cons: I was generally pleased with the value and qulity received.
Cons: Flight was delayed 2 hours after boarding
Pros: Staff are pleasant and competent.
Pros: Made everything easy, stayed on time, clean.
Cons: small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous.
Pros: The flight was smooth and the staff was great.
Cons: Policies on bringing stroller differed between each trip. And they were not polite about it.
Pros: Sleep at the airport with kids from 7:pm to next day 10: am and be first time and lass time
Cons: They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight.
Pros: Never again with KAYAK. Sorry.
Pros: I flew to Venice on Austrian Airlines to make a connection on an Air Canada flight to Toronto. When we debarked from the Austrian Airline onto the tarmac and picked up our luggage, I could find no signs indicating where to go for connecting flights, nor any signs indicating the gates of connecting flights. I was told that to make a connecting flight, I should go out to the main lobby of the airport, At the information desk they directed me to the Air Canada check in desk, where I found the check-in for my flight was closed. That was the the beginning of a nightmare chase to get to the plane to Toronto. I made it only because of the kindness of people in the check in, security and customs lines. Austrian Airlines should be kinder to its passengers making connecting flights. They seemed to abandon us passengers in a chaotic airport.
Pros: They were efficient. It was on time. The staff was pleasant.
Cons: The plane seemed older. It was a bit noisy. No entertainment. It was however, just a short distance and served this purpose well.
Pros: Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End.
Pros: I was offered to change my flight for 400 Euros, and did so. Had the offer been for less money, I would not have. I was told that the chance of my losing the new seat was minimal, as the computer was very overbooked and rarely wrong. I was then told at the gate that I had to wait there, and did so, despite having already checked into a lounge (for a fee), because I needed to print a bank bill (my reason for going to Moscow from Vienna, not directly home from Vienna to New York, is to pay a fee into an account at the bank). So I waited, and in the meantime contacted my friend in Moscow to tell him I'd be arriving 10 hours later than planned. Then at the very last minute that 2 people who had booked for the flight had not appeared, and that I had to board it. Hugely frustrating on account of the endless assurances made.
Pros: Reasonably on time. Food and service were passable.
Cons: Very old plane, the entertainment system was awful. Wifi did not work at all.
Airlines flying from Cleveland to Russia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cleveland to Russia
Masks required on board, masks provided on flights from Cleveland to Russia
Social distancing seating
Middle seats unavailable to book on flights from Cleveland to Russia
Testing for antibodies, testing for symptoms for flights from Cleveland to Russia
Waiving of change fees. Search flexible flights from Cleveland to Russia