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Read more about SWISS
Pros: The service and food were good.
Cons: As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat.
Cons: crew at the gate.
Pros: Excellent service from the crew and prices were good.
Cons: The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight.
Cons: Actually making the flight
Cons: It would have better if the flight wasn’t 5 hours late.
Cons: Wider seats,
Pros: Good entertainment options
Cons: two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned
Pros: Crew is great.
Cons: The airline lost my luggage .
Pros: Swiss is aways good
Pros: All operations a-ok
Pros: Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us.
Pros: The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ...
Cons: 3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course
Pros: See above.
Cons: Hard to see monitor for films and to hear through earpiece.
Pros: Spacious Aircraft, nice business class, friendly crew, punctual flight
Pros: Missed this flight because the first one was late
Pros: The breakfast quiche was a pleasant surprise. Crew was very welcoming and professional.
Cons: I was surprised to be charged for 1 piece of checked baggage. I was never informed I would be required to pay for 1 piece of checked baggage. I would have paid ahead of time, had I known. I tried to check-in online but was denied access to my ticket because Swiss Air thought I might be a robot. I kept following instructions for positive access but after about 10 attempts I quit. Very irritating!
Cons: The seats were uncomfortable, smaller aircraft
Pros: Les hôtesses ont été super gentilles. Merci!!!
Cons: L’espace entre les sièges est très réduit
Pros: Everything was very good. From the staff, to the food and comfort. Excellent!
Pros: The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation.
Cons: Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich...
Pros: 100% the best flight experience I've ever had flying. Wish I flew to Europe more so I could fly with Swiss more often. Thanks!
Pros: The service and food are very good.
Cons: Tight space for business class.
Pros: I loved Swiss flights.. its staff and in flight expereince
Pros: Staff, and service were good.
Cons: We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible.
Pros: On time departure. Nice crew Meals were fine for airline food. Would take again.
Cons: Tight connection on Zurich.
Pros: The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment.
Cons: We've got no complaints.
Cons: No seat entertainment.
Pros: Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive
Cons: Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains.
Pros: Legroom is too little
Cons: Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least.
Pros: -Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff
Cons: -That I can't always fly Swiss
Cons: Very tight seating in economy for a transcontinental flight
Cons: Worst experience. Very rude employees. Not great flexibility with carry on luggage beware
Pros: good service
Cons: late in departure
Pros: The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight.
Cons: It was delayed a little.
Pros: Friendly attendants responded to every need. Chicken with rice meal was very good.
Cons: The sound system for movies was distorted.
Cons: I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in.
Pros: The whole experience was excellent didnt hv to wait long for luggage
Cons: Pressure to make connecting flight
Pros: 2 Long flights. Friendly, efficient crew. Plane was clean. Price was good.
Cons: Late departure and arrival. No leg room in seats. Entire airline uses the cattle car approach. Would not fly with them again or recommend them to friends.
Cons: They lost my bag and after 24 hours, still no word on whether it's been located.
Pros: Staff was friendly and accommodations were nice
Cons: Delayed flight and lost my luggage...
Pros: Flight was cancelled
Pros: The flight itself was good, smooth.
Cons: I had requested a special meal for dietary reasons but it was not available. The flight crew did make some effort to find me something I could eat.
Pros: Flight attendants were sympathetic
Cons: The first flight was cancelled after we sat on the plane for over an hour. We all had to wait in line at the transfer desk. Then our second flight attempt- boarding was awful, total chaos. The flight was delayed because boarding was so long. Then once we landed late, there was an issue deboarding the flight with the stairs and we were stuck for 40 mins for this process.
Cons: Flight attendants blocked the aisle cleaning after meal service. The line of more than 10 people formed in the aisle trying to go to the lavatories, and the flight attendants would not move even after repeated requests by a parent who had a two year old needing to go. The lavatories were vacant at the time. Why can't they clear out and let people pass through. Never seen this type unaccommodating behavior.
Cons: The most racist and unfriendly and uncivilized people ever.
Pros: Boarding and crew great!
Cons: Seats extremely narrow
Pros: The crew
Cons: The screen
Pros: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
Pros: The crew looked after us well
Cons: It was all good
Pros: such a big difference in size of aircraft, very comfortable and great crew.
Pros: Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach.
Pros: Excellent airline
Cons: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience
Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
Cons: Seats were really old and outdated
Pros: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.
Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.
Pros: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.
Cons: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.
Cons: There is no entertainment, not really required on a short flight but nice when offered.
Pros: Everything (with the exception of the subject below), thank you. One thing that really surprised me, though, is how much I liked the eggs (on both flights) and what went with the eggs, like the spinach and potatoes and bacon on this flight and the potatoes and sausage (and was there something else?) on the next flight. Kudos for making something that has got to be cheap taste good. Thanks.
Cons: Come to think of it, there was one thing that I didn't particularly like, and that was how the headphones only worked on one side only (there was only audio on one side). At first I thought that maybe I had just gotten bad headphones, but the my next flight was the same: the headphones also only played audio on one side.
Pros: I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!
Cons: The seats weren’t comfortable enough for me to fall asleep.
Pros: food was great!
Pros: Staff. Very couteous.polite. friendly.
Cons: Good.entertainment choices.
Pros: The crew was professional, responsive and friendly.
Cons: The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws
Pros: Top glass airline
Cons: I lake food and good service crew
Pros: We paid extra for exit row seats so we had good leg space
Cons: The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable.
Cons: Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick.
Pros: Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well.
Cons: Economy seating wasn’t that comfortable
Pros: The crew and food were excellent. A little more space between seats would be appreciated. The entertainment equipment was not intuitive or easy to operate. I still feel the airline did a great job getting us to London on-time and a pleasant flight.
Cons: I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London.
Cons: These seats are small
Pros: Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.
Cons: The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.
Pros: Seat is very comfortable
Pros: The food was AMAZING. No, seriously. Everything we had was great.
Pros: Did not take the flight in the end
Cons: My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines
Pros: Quantity of food was less for the dinner time..but overall experience was good..
Pros: Great seat. I did the upgrade and it was so comfortable ...good food.
Cons: They closed the shades immediately when we took off. Creepy
Pros: We were inmiddle seats -not our preference. We were told in Dublin that we had different seats to the ones we ended up in. Food was excellent, crew were very nice. Loved the "make a wish" event on this flight - a definite plus for Virgin.
Pros: On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long.
Cons: Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them.
Pros: The crew was friendly and did a great job.
Cons: The seats were a little tight.
Cons: Seat cushion r not soft comfortable enough. R hard. Hard My butt
Pros: Purchased an extra 3" of leg room, which helped tremendously being that my husband & I are both tall. Flight attendants were friendly, helpful & attentative. There were plenty of beverages offered. The food service was adequate. So many options on the media screens on the back of the seats. USB ports were provided on the back of every seat as well.
Pros: Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure.
Cons: The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!
Pros: The food was surprisingly ok and the seats in PE were comfortable, plus there were two USB ports, perfect!
Cons: Being woken up to be asked if I wanted to eat, twice! If I wanted to eat, I wouldn't have a sleeping mask on my face, or be asleep! Plus, upper class and premium economy didn't board first.
Pros: Wifi worked very well
Cons: Jave to pay for everything on an overseas flight
Cons: Everyone was delightful during the entire flight.
Pros: The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)
Cons: I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on).
Pros: I liked the entertainment system, free adult beverages and boarding process
Cons: I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom.
Pros: Virgin gave everyone meal vouchers to use at the airport during the 5 hr. delay. Also, they still offered a meal on the plane.
Cons: I couldn't get the inflight entertainment to work. I wish they would offer devices to borrow on the plane.
Pros: The vegetarian meals, leg room and comfortable seats, wifi tv entertainment, kind and courteous service. It made the trip more comfortable! Thanks!
Cons: The domestic flight in PNG was cramped, but the flight attendant was very nice and helpful
Pros: Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable.
Pros: We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!
Pros: No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it.
Cons: cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction
Pros: I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!
Cons: A bit better options with movies and music in the entertainment department.
Cons: Very uncomfortable seats, food was bad
Pros: Very attentive and friendly crew! The plane was nice and clean, nice purple tinted lights. They served us plenty of complementary meals, snacks, mints and drinks. The in flight entertainment was the best I've seen yet: movies, tv, music, games, all recent and easy to use. We will definitely fly Virgin Atlantic again!
Cons: Not make me check my carry on when there was adequate room in plane
Cons: Delta is always a step above the rest.
Pros: The snacks and water were great. Smooth flight.
Cons: Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing.
Pros: Great crew, nice plane, awesome entertainment
Cons: The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights.
Pros: Quick boarding and great with accommodating my request for a window seat.
Cons: Offer in flight entertainment.
Cons: Seating was uncomfortable, tight space. Could barely move and i’m Not a large person.
Pros: Flight attendants thank SkyMiles members by name at some point during the trip, very friendly.
Pros: The crew was amazing this round I got good seats
Cons: Forgot my earphones so I had to read a book. I never asked nor did I see earphones
Pros: Crew was great.
Cons: When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate.
Pros: The ceew
Cons: Unorganized boarding and 6 hour delay from expected departure time.
Pros: The crew were fantastic. Departed on time, arrived 40 minutes early.
Cons: Delta One is a bit jaded on this flight.
Pros: The flight crew was very competent and welcoming.
Cons: The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class.
Cons: Flight was delayed and our luggage is lost
Pros: We eventually got there
Cons: In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land.
Pros: Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants
Pros: We arrived on time.
Cons: All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees.
Pros: The crew were fantastic and tried their best the delay.
Cons: Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight
Pros: Flight was good. Left on time. Crew was attentive.
Cons: Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it.
Pros: Two ladies working in the aisles were very pleasant and nice
Cons: Takeoff accelerated too much... nicer to have a longer launch process
Pros: Efficient on board crew
Cons: Ground crew caused delay for unknown reason
Pros: The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well.
Pros: The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights.
Cons: Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours.
Pros: everiding si so good thanks this is my 2nd time lovet
Cons: so organais tritment so good everiding lovet
Cons: The worst
Pros: Short trip
Cons: Very hot ride
Pros: Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)
Pros: On time. Most important
Pros: We were treated very well and it was a short, sweet flight. Nothing to complain about.
Pros: Seats are comfortable. These short haul flights often have worn out, painful seats.
Cons: They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down.
Pros: Delta was so accommodating
Pros: - usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ.
Cons: - zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers
Pros: I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together.
Cons: The hassle and the fact that we had to run to catch the new flight.
Pros: Hey, they let us off the plane.
Cons: The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?
Pros: Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible
Pros: It was on time.
Cons: The plane was dirty and there was a lot of trash around my seat.
Pros: The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching.
Cons: The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach.
Pros: Hard to like anything with this delay -- missed 3 appointments in Raleigh.
Pros: Very courteous staff. Legeoom not too bad.
Cons: If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem.
Cons: Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!
Pros: The crew was excellent
Cons: We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens.
Cons: the seats are WAY TOO SMALL
Pros: Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight
Cons: The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC.
Pros: The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport.
Cons: Delayed for 5.5 hours.
Pros: Flight attendant was very nice.
Cons: My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class.
Pros: Boarding was crazy and confusing. Ground crew poor communication and rude
Pros: On time, efficient.
Cons: Food is becoming more and more of a joke on Lufthansa, gone are the bad sandwiches, now it is just sweets.
Pros: Free wine!
Pros: Seats were spacious and they fed us on the flight.
Cons: In flight entertainment.
Pros: Great food. Plenty of restrooms
Cons: Late arrival. Had to run to catch the next flight
Pros: Everything was good.
Cons: No major complaints.
Cons: Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us.
Pros: Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered.
Cons: On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time.
Pros: The service on board was excellent.
Cons: Boarding got a little bit chaotic for families with small children.
Pros: the service from boston to frankfurt was flawless, great crew, great entertainment.
Cons: i was promised the business lounge when i got to Riga because of the lengthy connecting time, i was refused entry and 2 out of the 3 staff were very rude and dismissive. my upgrade included the use of the lounge at both ends of the business class, i understand that it maybe should not of been promised but thats not what happened. i was very tired and ended having to walk round concourse A for 4 hrs with nowhere to go.
Pros: The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise.
Cons: Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting.
Pros: It was a short flight.
Cons: I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten.
Pros: friendly service
Cons: no head support
Pros: Food and boarding
Cons: Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining
Pros: The crew was helpful and friendly.
Cons: Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best.
Pros: Nice to be on a full service airline for once
Pros: Great flight and a super smoth landing in strong southerly winds.
Pros: On time good entertainment
Cons: The seats were horrible
Pros: Telling you you're stupid
Cons: getting too many emails about a flight that I've never took
Pros: On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!
Pros: The entire crew were very friendly and helpful to ensure a comfortable flying experience. This crew went above and beyond my expectations for this flight. The true meaning of hospitality of service for flight travel.
Pros: Staff was nicer on this flight verus the first flight.
Cons: My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!
Pros: - crew was great - food
Cons: - turbulence - boarding time delayed - tv touch screen
Pros: They fed us eventually. We landed safely. Crew wasn't rude.
Cons: I am only 158cm tall (5 feet 2 inches) and I had no leg room! My knees hit the seat in front of me. The seats were also so narrow that you could not change position at all, so it was very uncomfortable for a 8.5 hour flight. And I weigh less than 45 kg (100lbs). I can't imagine how anyone bigger than me felt. My seat was toward the back of the plane, and it took the crew over an hour to reach us once they started the drink and food carts. One time my row got entirely skipped for the drink cart, even though we were awake. This was a problem because they didn't come by for another 5.5 hours with more water/drinks, and they did not give us water bottles for that time period like Delta does. The food wasn't tasty, but it was eatable. The movie options were great, but that was all I could do on the screen because half of mine did not respond to touch, which meant no games and I could only select movies on the left half of my screen. Weird.
Pros: I LOVED the Crew. Exceptional! Polite, accommodating, kind, friendly. Just wonderful. The food was pretty good too! The entertainment was great. I loved that the toilets were in a separate area downstairs! The flight was overall pretty comfortable. The cabin temperature was also great, not the freezing temperature found on American planes. Thank you LUFTHANSA!!!
Cons: The flight was late boarding and late arriving in Munich. I had a connecting flight to make and that was a harrowing experience. I had no precedence offers the other passengers in deplaning. I was given no help in making my connecting flight. I had to queue up for border control. I had to go up and down numerous escalators. I was stopped by a policeman asking for papers which I had already given to border control. I had to take a train and change terminals. My connecting flight was departing from the farthest gate possible in the terminal. I was running the entire time, and I barely made it. Had I not been running, I would have missed my connection.
Cons: My luggage was lost
Cons: Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa.
Pros: Everything except the entertainment
Cons: The headphone jack didn't work. It priduced some sound, so it might fool a tchnician doing a quick check. But voices and most of the sound track garbled and muted.
Pros: there was food on the plane, which was quite o.k. and the crew was very friendly.
Cons: Flight was delayed as it arrived too late. the boarding therefore, was a bit hectic, especially as Lufthansa does not make boarding according to zones or group numbers like most of the other major airlines.
Pros: Convenient schedule, excellent service, good food, all-around positive experience.
Cons: Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again.
Pros: I like the service and food. 45
Cons: I like food and service and they had things that make it different. 48..
Pros: Great service, food service nice
Cons: SMALL seats! Many people did not fit into the seats!!
Pros: On time departures/ arrivals.. great friendly and professional cabin crew
Pros: The food and beverage options are always good when flying international. Having the restrooms located below the passenger deck is definitely an improvement when considering overall traveling comfort, specifically for the people that are seated next to the restrooms.
Cons: There are way too many announcements that interrupt the viewing and listening of entertainment. In lieu of announcing redundant information about customs, the weather, arrival time, safety, etc., why not offer that as information that can be provided on the screen and in the primary language of the listener so everyone isn't forced to listen to the same lengthy message twice? I'm sure the Lufthansa Customer Service Dept. has and is considering other alternatives, I'm just reiterating the obvious.
Pros: Flight was short. Only 3.x hours.
Cons: Seats were very uncomfortable and seems to be made from paper. Very little leg room. My pregnant wife experienced very unpleasant feelings all flight long.
Pros: Very polite and helpful staff
Cons: Food could be better
Cons: Person in front of my reclined while I was eating
Pros: Best flying experience ever. Loved the new aircraft. Crew was exceptional. Service (food, drinks) was wonderful. Loved the continuous water offered. Very comfortable seats and great entertainment. Loved the 5 restrooms downstairs! Great design! Very impressed and I don't impress easily.
Cons: I may have misunderstood but I thought I heard my Galaxy S7 had to be turned off (not able to use in airplane mode). Really just curious why (if I heard correctly).
Pros: Twenty minutes early on arrival
Cons: Not necessarily a problem for others but very back of plane left no room to recline.
Pros: The on time check in and take off. The cleanliness in sight and smell of the aircraft . The friendly cabin crew. In overall, it was a pleasant experience.
Cons: The ambience of the aircraft and the pleasant cabin crew. They treated you with absolute courtesy and were always at your service.
Cons: Space between seats and leg room. Very compact for an international flight.
Cons: I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable
Pros: The flight was on-time and very smooth. Check-in and baggage drop were incredibly easy. I also liked the self-scanning of the boarding passes to board. Great number of options on personal entertainment screen - including movies, tv shows, and music that people actually want to listen to! Great flight overall.
Pros: Entertainment system very good ; crew very professional
Cons: Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped.
Pros: It was a nice, efficient flight
Cons: Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again...
Cons: This flight had a lactose free meal but not gluten free.
Pros: I was seated in an exit row and there were pillows and blankets made available to every passenger.
Cons: The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast.
Pros: Friendly staff, good beverage service, good movie selection. Lufthansa is my favorite airline to fly.
Pros: So rude crew
Pros: Boarding was efficient and the crew were nice.
Cons: the seating is horrible. it was the tightest seating I've ever experienced.
Pros: Salimos a tiempo . El business es muy confortable
Cons: La comida horrible . No se limpian los baños
Pros: The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into
Cons: Nothing,just the seats. Cleanliness was perfect
Pros: Everything works and quick to get to destination.
Pros: Food was great, enjoyed watching videos, staff very profession and friendly.
Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.
Pros: Comfortable seat, great crew.
Cons: Flight delayed, no USB port and no entertainment
Pros: Crew was great and helpful despite oversight in my special meal.
Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!
Pros: Cabin facilities
Cons: They didn’t bring one of my bags
Pros: Overall KLM experience is good
Cons: Food quality was mediocre for a business class flight.
Pros: The crew were really helpful with people who had tight connections because of the delayed flight
Cons: I wish they had WiFi
Pros: Nice seats. Only seats with a row of 2, which is what I wanted,
Pros: My seat at the window was great and the staff really friendly and courteous!
Pros: The flight arrived a few minutes early.
Cons: The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor.
Cons: None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam.
Pros: Light snack and complementary wine
Pros: Crew was very friendly. Nice that wine was served without charge.
Cons: Announcements from the cockpit were hard to hear. Food has been better in past.
Cons: Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly.
Pros: Crew where awesone and the choice of entertainment was fantastic
Cons: Seats way to close together
Pros: Crew was awesome
Pros: I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks.
Pros: The flight to Gdansk took off and arrived on-time and the staff were professional.
Cons: The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control.
Pros: Comfort was better than on the previous Dash-8. Food was OK.
Cons: Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in.
Pros: The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious.
Cons: Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place.
Cons: The movie selection did not seem extremely varied.
Cons: The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist.
Pros: Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight.
Cons: Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine).
Pros: Nice crew; clean plane; decent dinner
Cons: No entertainment system; insufficient knee space
Pros: He missed it due to having a 32 minute layover, which he ran all the way to board.
Cons: he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.
Pros: Crew was very nice and helpful, entertainment system worked well and had good choices
Cons: Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines
Pros: The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service.
Cons: After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm...
Pros: Seats were comfortable
Cons: Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time
Pros: Good efficient flight crew friendly and helpful
Pros: Wider seat than most business class
Cons: Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward
Pros: The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good.
Cons: The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle.
Pros: The crew were pleasant
Pros: Great crew service. Among the best ever.
Pros: Jet airways flight till mumbai
Cons: Poor legspace in Klm flight till Amsterdam
Pros: I was upgraded to Buisness so, no complaints
Cons: No Marlboro light cigarettes on the duty free shopping cart
Pros: Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly).
Cons: KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom.
Pros: The staff and crew
Pros: Short, comfortable flight. Nothing special. Got us where we needed to be without incident.
Cons: Nothing. This is filler text to meet the min. characters.
Pros: Wide selection of entertainment, food was good.
Cons: Boarding unorganized, but that may have been more of a passenger issue then KLM
Pros: Staff, service
Cons: Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented.
Cons: Fewer entertainment options than the delta flight. I got excited with that first flight.
Pros: KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well.
Cons: The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience.
Pros: They flew full speed to catch up with the delays.
Cons: Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least.
Airlines flying from Cleveland to Europe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cleveland to Europe
Masks required on board, masks provided on flights from Cleveland to Europe
Social distancing seating
Middle seats unavailable to book on flights from Cleveland to Europe
Testing for antibodies, testing for symptoms for flights from Cleveland to Europe
Waiving of change fees. Search flexible flights from Cleveland to Europe