It’s a 3 hour flight with no entertainment and no WiFi due to Delta using old planes on this route and food is cold. Today we were told no potable water on the flight to even make coffee or tea. Ridiculous service in this direct route for business travelers and non business travelers
wifi too slow or would not connect and entertainment kept on freezing
The flight was over 2 hours late.. once we finally got boarded things were fine
Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
Absolutely no communication on why there's a delay and multiple flight time reschedules. I would have canceled the flight and drove back home if I known it was going to be rescheduled 3 or 4 times.
Good flight. Connector flight was delayed so made a short turnaround in Atlanta which was stressful. Otherwise, great crew, Staff in ATL was very informative about the delay and ensured people their connections were fine. Notified the ones that were not. Great communication.
Seat was extremely hard which made even a short 1 hour 20 minute flight fairly uncomfortable.
Only water, tea or coffee served midflight, even to comfort seating. Man next to me needed two seats and took up a portion of my seat and Delta did nothing.
was sitting in the jet bridge for 10 minutes in -20 degree weather waiting for my bag
Outdated equipment in disrepair, wifi inoperable. Broken seats, taped air vents, generally poor condition, the 717 showed its age and lack of upkeep.
Plane congestion resulted in a 1 hr wait from landing to arrival at the gate. This was in addition to also experiencing extreme delays on my incoming flight.
Flight was delayed 14 hours due to DC air show and weather. Missed connection to MUC.
The entertainment options on the seat back video boards were nice.
There was no WiFi available, there were mechanical problems with the plane and we landed at C 124, then the gate was switched to A 26, then all the way back to C126! For a 75 yo woman traveling alone, this was a difficult journey, indeed!
Teeny tiny bathrooms, crew was not realistic about when we'd arrive.
Very bad! They kept delaying my flight and wouldn’t do anything about it
IAD with the archaic people movers is just a place to be avoided.
The flight from Cleveland to Newark was great. The connecting flight wasn’t so good.
Flight was not comfortable and crew was rude and not wanted to help, i would never choose united if there is alternate options . not cooperative with baby
Seat comfort is still an issue. Seats way too hard or lacking lumbar support. Entertainment system has lots of nice features like “Don’t wake me for meals”. The Bluetooth headphone pairing works well if you know how to make your pods available for pairing. While this trip I didn’t find any of the many many movies that interesting, there is plenty in there for all tastes. Crew were excellent. Captain was good about telling us how limg seat belt sign would be on while going around a storm system. Wi-Fi was quite good for only $8 bucks for mileage plus members. Be sure to load a credit card into your United app to pay for food or drinks.
Absolutely the worst at baggage handling. Our baggage still has not been delivered. They couldn't find it in Dublin then when we got to Edinburgh they said the 2 bags were sitting in Dublin. After spending an hour filling out forms at the counter. We left for our hotel, bags arrived in Edinburgh at 505pm using my satellite tracker. Tried calling the numbers provided, no answer to their 24/7 service. Next morning the bags are still sitting at airport, no movement. Called different number provided by hotel in Sterling, the said it's souly the responsibility of the courier service now and they couldn't help. Completely ruined our travel plans, we must find clothes to purchase today instead of going to the museums we had purchased tickets for. This loss is costing us thousands in already paid hotels and services. No one takes any responsibility. I'll be contacting legal services on our return. We will never forget and I'll be a social advocate to avoid using this service.
I was disappointed with my experience on my Aer Lingus flight from Denver to Dublin. One of the biggest issues for me was the attitude of the cabin crew. They came across as cold, unfriendly, and unapproachable. There was very little warmth or friendliness, and I rarely saw anyone smile. I did not feel that the crew made passengers feel welcomed or cared for, which makes a significant difference on a long international flight. The cabin was also extremely cold and uncomfortable. What made this more frustrating was that we were instructed to put everything, including our blankets, underneath the seats at certain times rather than being allowed to keep ourselves covered. Considering how cold the cabin was, this was particularly uncomfortable. I also did not appreciate the tone used when giving some of these instructions. At times, the communication came across as unnecessarily loud and abrupt rather than polite and courteous. I understand that cabin crew have important safety responsibilities and passengers need to follow instructions, but those instructions can still be delivered in a professional, respectful, and friendly manner. Unfortunately, the lack of warmth and hospitality from the crew was the most disappointing part of my Aer Lingus experience.
Cabin crew was one of the worst in memory. Poor in delivering service - in some cases skipping it altogether. Someone in baggage handling managed to steal my electronic bag tracker from Apple.
I buy ticket from you and when I go to the airport aer Lingus they tell me you need travel visa for Ireland for one hour travel so when I buy tickets there no requirement I need transit, visa or not so when I try to cancel my ticket or change my ticket, you guys say there is no refund so you u guys take all my money which is very disappointed
The aircraft was clean and relatively comfortable- for an aircraft seat. The entertainment was good. The food was terrible, especially the “breakfast “ which was a cereal bar, and just not good. The crew were amazing, professional and no complaints there. The food was so bad, I know for my return, it will be inedible.
Awful customer service. What you are told 100% depends on who you talk to.
I love flying with them, the long-haul was fantastic. The short flight from Dublin --> Switzerland was horrible though. Most narrow seats I ever had, first and only time in my life I couldn't even close the seatbelt in seat 1A which was very embarrassing so I had to sit in the middle, because that seatbeld was 20cm longer. No idea why seat 1A would have a much shorter belt, it's just ridicilous. Also I hate the fixed seats, way too narrow.
I am very disappointed in that KAYAK sold me this flight as a business class it was not a business class. It was a regular economy class ticket. This was not Art Linus mistake. It was kayaks.
I liked the front row seats. A lot of leg room. The check-in window needs to be longer
The flight from Cincinnati to Philadelphia was satisfactory and uneventful.
Take this flight regularly. Every single week same thing. Departure delayed. Make up some time in the air. Land at ORD and then wait for gate in "L" concourse Terminal 3 for 30-40 min-which yields a very delayed final arrival. Plus I get to taxi around and see every runway and drive over the bridge (IFKYK) over the expressway 2-4 times in most cases. Change the sched of incoming plane/work with FAA to improve traffic flow at ORD/change the timing of these flights. Whatever it takes. But do better.
Terrible steward... Plane was quite empty... I asked to move "back" in the plane and the steward said no... Unnecessary power trip of mediocre people.
It was a typical flight. We had a delay which seems to be the normality now. And we had no in flight service due to conditions.
It was a code share with Alaska - would have been great if I actually made it on the plane, claimed I didn’t have a ticket or a seat even thought I was checked in.
Plenty of overhead space but forced to check my carry-ons both legs
The flight from CLE to JFK was fantasti! Pilots and cre were informative and accommodating.
Everything was ok except that we had to de-ice the plane which took about 20 mins. I realize this is a safety issue, but it caused us to miss a connection in Charlotte by 15 mins which meant a four hour layover. I think the thing that bothered me was American Airlines knew we were only 15 mins late, so couldn’t they have waited for us? There were about 10 of us that had to take alternate planes. I remember recently waiting 15 to 20 mins for passengers connecting with flights we were on. Just wondering why they couldn’t do the same for ours.
Another American flight delay. Gate staff was gratuitously abusive of anyone expressing frustration. This will be my last American Airlines flight
Abysmal, getting delayed approximately 13 times, having to switch out a crew with another crew that timed out within an hour, and customer service representatives that abandoned the stranded travelers. Terrible service
Flight attendants used to be nice to people. And any flight over 5 hours should have some kind of food other than tiny pretzels and one drink comped.
Lufthansa was great. Crew on board excellent. Frankfort passport control horrible it took about two hours to get through. After waiting in line for hours there was a discussion with the passenger in front of me that was taking forever. The couple behind me had a connecting flight to Turkey in 30 minutes and asked border control officer of her situation and the control officer told the couple in a nasty tone if you don’t like it you can go to another line which would have surely made her miss the flight. Border patrol officers were not helpful. Finally made it through I had to exit and reentry for security check for my connecting flight which Lufthansa changed gates and I had to run to get to A60. Which it seemed 2 kilometers to get to but I made it. If i fid not have 2.5 hrs layover i would have missed my connecting flight to Milan. Not sure if I will fly through Frankfort in the future.
TV wasn’t working, flight attendants never came when turning on the light, luggage was delayed and when delivered it was broken. No suitcase for the rest of our 2 week trip with no response when claimed filed
Lost our luggage, now two days and four $30 each taxi trips to airport and long lines in taxi queue because Lufthansa didn’t get it right, by not recognizing new delays between flights caused byEU new lengthy crossing requirements for non EU travelers, so luggage lost because traditionally methodical and orderly Germans not paying attention.
When our flight was canceled and rebooked, my husband's meal request was not transfered. As a result, there was nothing he could eat for dinner and breakfast on the new flight, save a side salad and roll.
I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.
I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. To my surprise, upon arriving at Chicago Airport, I observed numerous international travelers boarding with cabin bags that were significantly larger than mine. This experience left me extremely disappointed and led me to decide against using United Airlines for future international travel, a sentiment I have also shared with friends and family. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.
Flight was on time and got us to destination quicker than scheduled.
It was a short flight, everything was good with it.
Boarding was haphazard after people with small children or walking difficulties
Hands down the worst travel experience period. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. All of our travel information in Kayak and on the Kayak app showed we'd be leaving on Oct 7th, however Chatdeal made all our travel plans starting on the 6th. I am not flighting with Chatdeal to get a refund as our entire trip which I've been planning for since March of this year has been ruined. This trip was intended for my husband and I to finally meet my in law's in India for this first time and his first time seeing his family since COVID started. DO NOT BOOK ANY FLIGHT WHERE CHATDEAL IS THE AGENT! This company has ruined a year's worth of planning and is trying to say I it's our fault and not theirs.
