Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "Amazing crew , very accommodating , and friendly , professional, excellent!"
Cons: "Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board."
Pros: "Seat confort"
Cons: "2 hours delayed, even tea has to be paid"
Pros: "Smooth flight without event. On time landing. Efficient deplaning."
Cons: "Newer plane. Seats , entertainment, cabin crew."
Cons: "Constantly late! Unreliable and missed my connecting flight, AGAIN!!! 4 out of last 10 flights I have had lost luggage. No apology, it’s “just BA”."
Pros: "The seats were nice and roomy and there was a great entertainment system. The flight was on a American Airlines 777."
Cons: "Very Little"
Cons: "there was a mechanical error which kept us on board the plane for 20 minute increments for nearly 3 hours until they had us switch planes"
Pros: "Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?"
Cons: "Delays! Delays! Delays!!"
Cons: "The equipment was old and didn't seem to be well maintained. And they did not offer even a glass of water on a 3 and a half hour flight. Even water was on sale!"
Cons: "Old entertainment systems. No charging for phones."
Cons: "The cabin was extremely hot for almost the entire flight. I had my pants rolled up to try to stop sweating. I asked for some ice water to help cool down and although promised, it never arrived. I was not able to sleep as a result."
Pros: "Fed twice enroute"
Cons: "Did not hand out landing cards during the flight"
Pros: "No entertainment on the flight"
Pros: "Good flight. Friendly crew members. We checked our carry on because the flight was full and the attendants said that they wouldn’t have room for all the bags. Checking the bags was very easy and we got to board the plane first."
Pros: "The seat was fine. the flight was as expected."
Cons: "expectation that one will fly with only one carry-on bag and not receive any food or beverage during the flight. industry trend is ridiculous ..."
Pros: "Professional crew, comfortable seats with adequate legroom"
Cons: "No beverage without paying, extra bag fee, no jetway at Heathrow (bus to plane)"
Pros: "Thanks for many up to date movie choices to watch. Crew worked hard to keep the toddlers in front of me happy. (and they were really good with them!)"
Cons: "Dislike posting of gate assignments in Edinburgh and London so late. Means I have to hightail it across the terminals, every time. Dislike the gate change posting late. Had to hear about it from a passenger, no announcement was made. My chicken and potatoes lunch had potatoes as the side dish. Looked like the caterer had leftover potatoes to use! No real vegetables. 2 bites of spinach. Red wine was offered they had no white wine. No choice of sodas..."
Pros: "All BA staff were professional, pleasant and helpful. My seat had more leg room than I was expecting (after a flight Seattle to Heathrow where my knees were jammed against the seat ahead of me."
Cons: "I was frustrated that I had to pay for either a cup of coffee or water. Since all healthcare providers recommend that one must drink water on a flight to stay hydrated and healthy, a complimentary bottle of water would have supported healthy travel. Due to a short layover in Heathrow, I had no time to fill my own water bottle."
Pros: "Flight was early."
Cons: "Didn’t offer water or anything else. Was selling food/drinks."
Pros: "Flight crew and quality aircraft"
Cons: "Bumpy flight my frequent flyer number was omitted"
Pros: "Left on time, helpful professional staff, main meal was good. Overall excellent airline"
Cons: "After 7hrs, the "before landing" snacks into JFK are crisps, chocolate, I suppose it does the job...latest cut backs. Chess game beat me :)"
Cons: "Price & food not so good."
Cons: "It would be nice to have a free juice or soft drink on this flight. They only offer free water, and then you have to ask for it."
Pros: "The wide variety of movies"
Cons: "No options for break fast on the last rows, and I get the feeling the Snack Menu rans out pretty quickly"
Cons: "I made the mistake of buying a no checked baggage ticket- they charged me more to check my bag than it cost me for the ticket (65 British pounds). How do they get away with this? Many passengers had carry-ons that probably weighed as much as my luggage, yet I have to pay a huge fee. Plus, extra charge to choose a seat, and not even a glass of water on the flight. Last time I choose to fly British Airlines."
Pros: "flight attendants were pleasant"
Cons: "Fare didn't include one piece of luggage - which I thought it did. And I was in the back row. Not my favorite. Had I known that was the case- I could have flown a discount carrier for a cheaper fare."
Pros: "The crew tried to keep me comfortable. Even though I was in a regular seat despite paying for a premium seat"
Cons: "When I reached the boarding gate, the attendant took my boarding pass as if he was checking something and changed my seat without asking me, issued me a new boarding pass... no explanation. I had a long flight to London from Delhi already so I was too tired to immediately realize what he had done. It only occurred to me when I boarded the flight. I had booked a premium seat in advance and had paid $175 extra for it. He basically moved me to a regular economy seat at the back without asking me or refunding me. That's fraud."
Pros: "The BA agent after immigration did a wonderful job getting us on the next flight, which saved us from losing our entire vacation."
Cons: "The luggage took 45 minutes to arrive at which point we only managed to still get our rental car due to an extremely helpful Europcar agent. Otherwise, we would have been stranded at Glasgow airport overnight and would have lost our hotel reservation."
Pros: "Very attentive, kind caring"
Pros: "Nothing much"
Cons: "Flight delayed - wish the give us updates periodically Warm, aircon not strong for a hot day Young crew is a guy who does not seem to be a customer service oriented person"
Pros: "Short flight"
Cons: "Food selection, no in flight entertainment"
Cons: "British Airways carrier American Airlines was not clearly notified on tickets/boarding passes/itineraries nor was there any communication between the carriers, so when I checked into British Airways I got no help expediting my check in at American. It was confusing and no one was helpful and instead flip. At American every interaction, whether about connecting flight boarding passes, my five and half hour delay or seating left me feeling unimportant and disrespected. I will never use either airline again nor Kayak"
Pros: "Nothing, felt like I was back in the 80s"
Cons: "Old plane, had no port for usb cables, no tv on the back of each seat, no wifi. Flight from Philadelphia 5 days prior had it all."
Cons: "Not really friendly. Nothing to drink. My chair was broken so I couldn't really lean back."
Pros: "After a slight delay, the crew got everyone on board quickly, and we got off, making up some of the time we had lost. A real "greased landing" by the pilot, (I didn't know we were down till he hit the brakes)."
Pros: "Organized boarding and the flight was right on time. Crew was very professional and attentive. Ground crew was very accommodating and we were a party of 5 and was able to sit us all together."
Cons: "Unable to sign in and get boarding passes ahead of time through the british airlines web site."
Pros: "Clean and comfortable"
Cons: "Nothing complimentary, no screens on exit row seats"
Pros: "The food and entertainment met our expectations. The crew was attentive and provided good service throughout our flight."
Cons: "I prepaid for 3 seats in the front row of a coach section according to the diagram provided when I paid $75 per seat to reserve them. If I had known we would be placed back a row and not able to be more comfortable I would not have paid that fee. I do feel as though I was scammed for the $225 for reserving the seats."
Pros: "the crew and pilot were particularly nice and informative"
Pros: "Very good"
Cons: "Everything was excellent"
Pros: "Very little. BA customer service is brusque and focussed on getting rid of you as quickly as possible."
Cons: "Trolley service - aside from poor range, high prices & getting missed as they weren't interested in service...."
Pros: "Helpful crew."
Cons: "No food and entertainment which is expected for the short 2 hr flight."
Pros: "A little more leg room than regular flights, yummy food, more bathrooms. Even though I couldn't sleep during the whole 10 hours, there was a lot to watch and play provided by the airline."
Cons: "During the flight, I called the service button a few times and no one came. I don't mind going up and getting water, but it was a hassle being in a middle seat and asking my fiancé to let me out several times."
Cons: "This flight was delayed for 3 hrs which meant I would miss 2 onward connections-- had to be re- booked on American"
Cons: "Flight delayed 1 hour. No drinks included"
Pros: "Poor customer support"
Cons: "Handling of booking"
Cons: "The people in Chicago told us that when we land in London, they would have all our new flights ready for us and ready to assist us. Not a frequent flyer and very naive I believed them. So we get to London and there was no assistance (at least to tell us where to go). We didn't know what or where to go for our new flights. After a lot of people trying to find out where to go, we get to the line and they were very long. With all this families in line trying to book flights, it took me 3/4 hours to try to book a flight to Glasgow. Another reason that it wasn't moving was because people kept coming to the express line and they would get them first, I don't know why they had priority, I wasn't there because of my fault, very frustrated). After about 3 hours in line, this lady comes to the line to ask people about flights. There was a few people in front of me by this time so I asked her that I was alone and just needed a flight to Glasgow if she could help me because I thought I would be fast and I didn't want to miss the last flight. She didn't care and said I had to wait. I told her that it was taking too long because the other bookings were for more than one person and farther than where I needed to go and it was taking too long. When it's finally my turn (about 4 hours), I told the guy that I had payed extra for a window sit. The guy that helped me re-book my flight told me that I would have to call for that. Which I did now but the first phone # I called, the guy said that I had to call this other #. I called the # he gave me and a recording comes out that they are too backed up with calls and cannot help me to go to the website. At the website, they are asking for the flight # of the re-booked flight (I only have my original flight #'s on my email). I don't know what happened to the ticket they gave me to board the re-booked flight so I don't have it. I don't know where else to call about my refund and also think I deserve some kind of compensation for missing a day at both airports (Chicago & London) with horrible treatment and service. CAN YOU HELP ME ON HOW TO TALK TO A REPRESENTATIVE ABOUT MY REFUND AND SOME SORT OF COMPENSATION?"
Pros: "I upgraded my seat fr more legroom"
Cons: "On the trip over, British Air had no record of my seat upgrades. They tried to accomodate, but it was not the same. They did process a payment for about $110 for upgrades both way, however, and I have written to get a refund. In general, British Air can be not responsive or helpful in the admin department and i will avoid them from hereon."
Cons: "There were too many people on the flight. The middle seat was occupied."
Cons: "That particular plane seemed old and interior worn."
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Pros: "Crew was very nice"
Cons: "Better plane, better notice on delays, not only to weather"
Cons: "Board planes from the back to front to avoid aisle congestion while boarding."
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Cons: "Horrible experience with American Airlines staff while boarding at Birmingham AL USA. Very unprofessional & RUDE..."
Cons: "I've tried to respond twice now with a long detailed answer only to get booted out of the page. In short you and Flyus.com are criminals that ripped me off for over 430 dollars U.S. will never use you again"
Pros: "I have never experienced as smooth a landing on both legs of the trip. I’ve never flown American before and in comparison to other air lines I think they must have the most experienced pilots. Everything else was equal in quality to other US airlines I’ve flown, the usual stuff on long distance flights - but I felt the staff were a notch above the others as regards friendliness and helpfulness. I had a very smooth trip, no delays or problems. I will fly with them again."
Cons: "Bathroom on the plane could have used a good cleaning."
Pros: "Short duration"
Cons: "My seat mate was coughing quite vigorously when we boarded. Not a single flight attendant asked her if she was ok. She was a very sweet older lady traveling by herself. Also I prefer when the flight deck makes an announcement prior to take off. It is reassuring to hear their voice especially in times of rough air. That did not happen today"
Cons: "Very cold cabin despite request to make it warmer, making it impossible to sleep. Food was cheap, carb-heavy fare - rice, crackers, a roll, sugar dessert bisquets all in one meal."
Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "The seating on the plane from the US to Heathrow... VERY uncomfortable!! The food was just ok... glad to be fed, though! :)"
Pros: "Do you really think there is anything to like about flying these days. We are sardines pack on a your planes."
Cons: "Purchased business class seats, boarded in group 5. Had no where to put my 1 backpack. All the storage up front was gone. Why should I pay extra for a seat if I have to wait for everyone to get off the plane so I can go back 10 seat rows to get my bag. Dirty tray tables."
Pros: "I made it home..."
Cons: "Plane was grounded due to mechanical issues, another plane was found and we were able to get home, but 1+ hours after the scheduled arrival."
Pros: "A few ground staff tried to help, this was good of them."
Cons: "The flight was delayed by three hours. I missed the following flight. American Airlines ground staff in Dallas (with the exception of one person) were terrible as the refused to help me get a new flight (since the flight was ticketed on BA). They also said the delay with American Eagle had nothing to do with them. I lost my one and only upgrade because of this and had to spend the night in Dallas. American Airlines are terrible."
Pros: "The crew was pleasent and helpful"
Cons: "Didn't get my bag, on either end"
Pros: "Brand new plane, very quick boarding, on time departure, great pilots"
Cons: "Earbuds super cheap couldn’t hear anything they re sponsored by Avis rent a car Crew. Just not caring on our needs. And I was in economy plus and paid twice the price. Will switch back to Air France next time"
Pros: "On time. Efficient boarding."
Cons: "Stingy with the cookies. Somewhat uncomfortable seating. But what can anyone expect anymore?"
Pros: "I liked the extra space on the window side of my seat."
Cons: "Legroom was minimal."
Pros: "The flight itself was fine -- I never felt any major discomfort."
Cons: "All three of our luggage were left behind in Chicago; normally it would not be a big deal, but we are leaving for a trip right away and needed our suitcases, clothes, and the souvenirs we had bought for our friends. This inconvenience is why I rated this flight low."
Cons: "My flight back home was cancelled without any notice and so we had to spend an extra night. The flight the next day went without a hitch, so it sort of made up for it."
Pros: "The crew were friendly and helpful."
Cons: "The plane was incredibly old and outdated. There were no plugs for power/charging, there were a few tiny screens scattered around for one movie as entertainment. It was so uncomfortable to not have individual screens for entertainment. The food was awful. I would not want to take this flight again."
Cons: "Terrible attitude of Kay (Kathy) our flight attendant. Seemed like she didn’t want to be at work today. Said “thank you” and no response— didn’t talk at all. Seemed overworked?? No movie- no monitors? This was not First Class Service and we were very disappointed."
Pros: "Got to destination early, nice leather seat."
Cons: "Food was horrible and no TV in each seat."
Pros: "Crew were very efficient and kind."
Cons: "It was very cold the entire flight."
Cons: "No individual entertainment. Sound on left side of plane did not work. Ran out of wine while pouring at dinner for an international flight. Bith wife and I got sick after eating on the plane. American Airlines Plane."
Cons: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
Pros: "Good TV's. Great service. Good food."
Cons: "It was long"
Pros: "Crew was very nice."
Cons: "Flight delayed by 5 hours last minute, making my layover 17 hours long. The delay caused my car rental place to give away my reservation so I had to wait an additional 2.5 hours to get a rental car. The primary reason for my travel was a wedding and although I made the actual wedding, I missed most of the pre-wedding activities that I had rsvped for. The seats were really uncomfortable, particularly the lack of low back support. I was very sore after the flight and was unable to sleep despite having been awake for over 24 hours prior to the flight. We were finally given meal tickets but was unable to use as everything closed at 10pm."
Pros: "Ease of boarding, comfort on flight."
Cons: "The delay for 3 hours."
Pros: "The flight was short and all went well."
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Pros: "The crew was nice."
Cons: "The planes are old. Needless to say there is no Wi-Fi, and the only entertainment on a 7.5 hour flight was a tiny tv in the center of aisle. 1987 tech in 2017. Our plane was delayed for 8 hours due to a broken hydrolics system, and no compensation for additional expenses due to equipment failure was offered."
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Pros: "Never made this flight they rerouted."
Pros: "Very efficient crew. Pleasant enough"
Cons: "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"
Pros: "Great food and friendly crew."
Cons: "Even though it was a red-eye, it still would have been nice to have a tv for an international flight, or at the least a way to charge your electronics."
Cons: "I'm still limping slightly from not having hardly any legroom period but it's just a fact that you're playing too not designed for people like me"
Pros: "The crew was friendly and the plane was clean."
Cons: "This was an American Air flight and checking in and boarding were awful. The entire operation in Paris was very poorly organized. Even though I checked in online in advance, it took over an hour to get through the AA line to drop off bags."
Cons: "Uncomfortable seats Crying child"
Pros: "Thomas of the crew gave incredible service."
Cons: "Both to and from the seat didn't fully function and both ways the entertainment system broke down"
Pros: "once i was allowed to board the flight attendants were kind and apologetic"
Cons: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Pros: "I did not like any of it."
Cons: "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."
Pros: "The plane left on time and the flight crew were very courteous."
Cons: "Seats were hard and to close and not enough leg room. We had a new Airbus on an AA flight from San Francisco to Dallas that had wider seats that were softer and enough leg room. That was a great plane. There was no personal entertainment. Only one big screen coming out of the ceiling and playing a children's movie. Did not listen to it."
Pros: "Old aircraft with horrible seats with absolutely no comfort. Love seeing duck tape on a plane when flying."
Cons: "No snack"
Pros: "The cabin crew were friendly and the food was decent."
Cons: "Boarded us onto a plane with a broken engine, deboarded the plane and delayed the flight 4 hours. Then we sat on the tarmac for an hour after landing because they didn't inform the airport that we were in a new, larger plane."
Pros: "Easy boarding"
Cons: "Strange kid sitting next to me"
Pros: "Direct flight, convenient schedule"
Cons: "Ground delay at JFK, no personal entertainment system"
Airlines flying from College Station to Scotland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights