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Pros: "Everything goes so smoothly.friendly crew. Good coffee."
Cons: "Nothing. Tight squeeze."

Pros: "Lots of room around my seat for both flights - friendly crew - smooth flight with little turbulence - return flight arrived earlier than expected"

Cons: "I didn't like that my first checked bag was $25. I thought it was no charge"

Pros: "Very spacious"
Cons: "Had to pay for a meal"

Pros: "Easy, no bumps, all my luggage arrived."

Pros: "And same overall. It was fine."
Cons: "But it was too goddamn hot!"

Pros: "Thw services was great"

Pros: "Space on plane and staff"
Cons: "Na"

Cons: "CHARGE TO MUCH ON OVER WEIGHT PACKED."

Cons: "Obliged pay for drink"

Pros: "They're very enthusiasm and friendly when i asked for helping"
Cons: "I was fine with everything"

Pros: "New equipment"
Cons: "Sparse food."

Pros: "Very punctual."

Pros: "Well organized. Efficient. Good round trip BNA-SEA. My first experience with Alaska, but definitely not my last."

Pros: "Very friendly saff"

Pros: "Everything except baggage delivery at Washington Dulles."
Cons: "The plane arrived at 5:38 PM. The first bag was delivered to carousel 10 at 6:08 PM. They were still coming off the belt at 6:13 PM when my bag was delivered. The airline touts its 20 minute baggage delivery guarantee. To claim the guarantee, a person has to find an airline employee. At 6:08 PM, the door to the Alaska baggage claim was locked and no airline employee was in sight."

Pros: "Everything was wonderful and thank you for making it a positive experience."

Pros: "Ease of printing boarding pass and especially the luggage tags."

Pros: "Nice people"
Cons: "NA"

Pros: "Everyone was nice"

Pros: "I liked that there were outlets on the seatbacks so that you could charge your electronic devices."

Pros: "Boarding was good"
Cons: "Nothing"

Pros: "Everything"

Pros: "They were attentive as usual."

Pros: "Air circulation"
Cons: "Middle seat and space"

Pros: "Arrived early"

Pros: "We left early and arrived early."
Cons: "Vents were weak. Way too warm."

Cons: "Nothing"

Cons: "The plane was too hot"

Pros: "Fast"
Cons: "Na"

Pros: "Early arrival."

Pros: "Everything"

Cons: "no wifi"

Pros: "The people"

Pros: "No issues"
Cons: "Na"

Pros: "That they gave the whole can of soda and a little bit later when down the aisle again to see if anybody wanted anything else"
Cons: "It was hard to rest do two young kids cry but that's something that they can't help overall it was good"

Cons: "Very rough landing :("

Cons: "Baggage was lost"

Pros: "Very courteous and pleasant"

Pros: "We were very satisfied overall."

Pros: "Very friendly"
Cons: "Nothing"

Cons: "To cramped for the tall"

Pros: "Price"
Cons: "n/A"

Cons: "First plane had a broken wing and we switched planes which was the only positive situation because it only took 20 min. Then on the next plane it smelled like sewage and yet to find out when me grandma opened her over head when we landed it was filled with sewage not pleasant at all ruined one of the passengers luggage and lucky it didn't leak on my grandmas head or we would have some real problems n"

Cons: "They lost my bag"

Pros: "The whole processes was basically very smooth."

Cons: "A child crying the whole trip behind my seat. No effort by mother to stop child from crying"

Cons: "No window in the window seat! Just a blank panel. Severely disappointed."

Cons: "They sent my bag to Santa Barbara."

Pros: "It was a small jet but the first class section was extremely nice."
Cons: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."

Cons: "The crew was so rude"

Cons: "In flight entertainment wouldn't work despite following the instructions, so I gave up after about 45 minutes."

Pros: "Crew wuz gööd"
Cons: "Good"

Pros: "Seat was comfortable"
Cons: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."

Pros: "The crew was very attentive."
Cons: "There were no power ports on this flight."

Pros: "Not much. I did arrive to my destination with my bags!"
Cons: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."

Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."

Pros: "Pleasant and attentive crew"

Pros: "Normal expectations were met"
Cons: "It was fine"

Pros: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Cons: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."

Cons: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."

Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."

Pros: "Quick boarding"
Cons: "Cold no food"

Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"

Pros: "The boarding and flight were both good"
Cons: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"

Cons: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."

Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."

Pros: "On time."
Cons: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."

Pros: "Crew was friendly."
Cons: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."

Pros: "Much more room in seats than expected"

Cons: "Delayed"

Pros: "Uneventful"

Pros: "The crew was pleasent and helpful"
Cons: "Didn't get my bag, on either end"

Pros: "It was great! I got an entire row to myself."

Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."

Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"

Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."

Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."

Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"

Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"

Pros: "Nothing"
Cons: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."

Pros: "The plane had a wider aisle - much appreciatedz"

Pros: "All good"
Cons: "All good"

Pros: "The male server was great. The ice cream for dessert was magnificent."
Cons: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."

Pros: "Never boarded plane cause dates were wrong"
Cons: "Now me owning up to mistake costing me $500+ extra"

Cons: "Plane size"

Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."

Pros: "Overall friendliness of the crew"

Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."

Pros: "Arrived on time, left on time."
Cons: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."

Cons: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("

Pros: "Everything was good"

Pros: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Cons: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."

Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."

Pros: "Service and friendliness"
Cons: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."

Cons: "Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home"

Pros: "Once we finally got on the flight it was great! The crew was Fabtatsic and gave tons of updates as they became available."
Cons: "The only bad thing I can say was the delay. Beyond their control but very frustrating."

Cons: "It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so"

Pros: "The crew did a great job of keeping the passengers taken care of."
Cons: "Flight delays and almost missed the checkout of our rental car"

Cons: "Little planes need an interior restoration to make them look better."

Cons: "The paid food choices are rather odd."

Pros: "No"

Cons: "Baggage claim at IAD"

Pros: "..."
Cons: "I got stuck in the airport through the whole night"

Pros: "Seating choice options could be improved."

Pros: "The lady at the checkin was very considerate and suggested that I am only allowed to bring one baggage. So she suggested if I can combine my both luggage as one, then I should be all good otherwise they will charge double- scary."
Cons: "Light travellers like us should be given more latitude to choose 1 bag size 17x10x 5” and one laptop bag size 12” X 10” x 3”"

Cons: "Less crowded, with better two-bag carryons enforcement forces coach and more latitude for First Class."

Cons: "The plane was very cold"

Cons: "Food"

Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"

Pros: "Food was delicious!!"

Pros: "Absolutely nothing."
Cons: "Everything."

Pros: "The attendant at the desk was very accommodating towards my needs."

Pros: "The food."

Cons: "Was lied to concerning that 23kg of checked in luggage was included, turned out it was not."

Cons: "The staff at the United gate in Munich was rude and not helpful at all."

Pros: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Cons: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."

Pros: "All the kind staff from checking in to leaving the airport.!! All well maintained and experienced to cover all very professional,"
Cons: "The variety of food items or snacks on the plane would be so wonderful. Even for purchase."

Pros: "Nothing"
Cons: "Meals, better service, didn't provide me with a wheel chair as I'm pregnant and had my nine months old daughter with me. Very bad experience."

Cons: "Newer movies on the plane"

Cons: "Plane was dirty"

Pros: "Quick boarding and deplaning process"
Cons: "Offer free wifi instead of charging."

Cons: "Cabin felt quite warm"

Cons: "They nickle and dime you for carry on bags as well as both flights was really bumpy."

Pros: "The plane was not too crowded"
Cons: "We could have been on time"

Pros: "Everything was good."
Cons: "I just wanted to seat with my husband but it was not possible."

Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"

Cons: "I missed having the navigation map when traveling such a long distance."

Cons: "The aircraft seemed to be old and tired. I was in first but didn't really feel that way. Lavatory seat wouldn't stay up, sink splattered everywhere... Food wasn't very good. I continue to be confused by why the experience of flying with US airlines is so inferior to flying with foreign airlines."

Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."

Pros: "I was in premium plus and it was wonderful"

Pros: "The hotel price did not include taxes breakfast"

Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"

Pros: "Friendly"
Cons: "Delayed more..."

Pros: "AlwYs on time"
Cons: "Cramped"

Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."

Pros: "Very little"
Cons: "Crowded planes, problems with efforts to upgrade, no room in the seat"

Pros: "Service was excellent and was on time"

Pros: "Food was great and unexpected"

Pros: "There was nothing to like"
Cons: "The worst company ever!!!!!"

Pros: "Agent at check-in was very, very helpful and accomadating"

Pros: "Everything good. Thank you"

Cons: "The gate was so far away. And the AC wasn't working in their terminal"

Cons: "Noting"

Pros: "Curtesy of staff"
Cons: "No seat reclining at all. Feeling very stiff by the end of the fight."

Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."

Cons: "Small glasses of water were offered very infrequently. Needed much much more"

Pros: "On time"

Cons: "Explanation on why it took so long to board was a vage"