Terrible last row seats many seats available but no offer to move to better seat
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
On board crew was very good. Crew was friendly, snacks were good, especially the chips. Seats seemed a bit cramped. Boarding seemed unorganized, as we were instructed to get to the gate an hour early and then just stood around until boarding.
Comfort in exit seat was excellent. FLight crew and flight were excellent. However exit seat tray table was broken so could not use it. Entertainment monitor did not work at all despite attempts to reset it.
Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.
We departed and landed on time, the aircraft was clean and comfortable, the crew were lovely. Online checkin worked well and the self service bag drop at the airport worked well. The a/c was an Airbus A330 and has been fitted with a good entertainment system with lots of choice in many languages. The price I paid for the flight was competitive with other airlines apart from the budget carriers, none of whom I was familiar with so I stuck to an airline I have used in previous visits to South America.
The sits were very hard and after an overnight flight my back was hurting. The food was very bad and poor quality, I was very hungry but I could not eat the food, I tried but the it was so bad , I don’t think my dog would have eaten it either. No kidding?!!! The Crew was lovely, the bathrooms were spacious and the entertainment was good. When I arrived in Madrid I was given the incorrect instructions by the woman who was at the desk for connecting flights information for LATAM airlines. Due to this I missed my flight and my luggage was lost. Consequently I had 3 passport checks and security checks in and out of Spain!!! The terminal T4 and terminal T4S are a different thing And they are very far apart. My flight was scheduled to exit at T4S and they send me to T4, I went to T4 they send me back to T4S and I had yo take a train and check in and out this time I was exhausted and wanted to cry. Eventually a crew member of LATAM felt compassion for me and saw my predicament, she said I had no time to go back to terminal T4 again so she rescheduled the flight. My baggage was lost and I had to go to try to find it at midnight. It was a real nightmare. Just thinking about it makes me angry. This Airport in Madrid is not easy to navigate, so please give people some real assistance and assurance. I SHOULD have not missed my flight There was plenty of time. It was miss information of people who don’t care, don’t read and don’t listen and unfortunately that is their job. Not happy at all
On time. At least they offer a drink and a small snack. Plane was clean
Airline lost my luggage and after 20 days it has not been returned nor refunded any money.
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that
The plane got delayed, ground staff communications were dreadful, process to get on the plane was amateur, sitting in the plane for ages before takeoff is avoidable… will not chose that flight ever again.
Everything was on time and easy. Food in business class was great. There was no entertainment on board, though with business class you could get free internet, but so spotty it wasn't worthwhile.
They could have provided more than a premade mass produced tina sandwich for a 10 hour delay and/or had something available on oars other than potat chips once we boarded. They also could have not lost our luggage. Or barring that, at least foled a claim for us once we landed. Instead all of those things happened and they told us if we wanted to file a claim to do so online. I laid for business class for both of us. What an incredible waste of money.
We were bumped out of bulkhead seats we purchased a year ago. We were moved to row 5 and the folks in row 4 fully reclined making it difficult to get out to use the restroom. The seat have too little padding making them uncomfortable 3 hours into the flight. The movies did not offer closed captioning and the earbuds were poor so the entertainment was mostly unusable. The food was just passable. I would not fly Iberia/level again. Iberia also bumped us off our direct return flight so I would say the whole experience with this airline is poor.
The flight was operated by level, who had a sister’s check in procedure (2 hours) due to understaffing and a computer malfunction. While 3 agents stood at the business check in, with a total of maybe one actual customer there at a time, a huge line formed at economy check in with only 1 agent staffing the check in. Then, my luggage was lost - a guitar case with contents inside valued at 3,000 USD. The computer system of LEVEL could not locate my bag and had no record of it, and IBERIA (with whom I purchased my ticket and the checked bag) refused to help. It was a disastrous experience and I will never book Iberia again
Without any prior warning, I was seated in a row just in front of an exit row (27F), and I had no idea that my seat would not recline. However, the person in front of me did recline her seat, reducing my space. And because I could't recline to regain some space, it was my WORST flight ever.
Terrible boarding procedures in Madrid. The airplane barely has any legroom and I am 68 inches.
Not bad but they lost 2 of my bags when I got to Florence
Couldn’t get boarding passes online, delayed an hour, and smallest amount of space on board I’ve ever encountered for such a long flight.
I’m an Iberia fan but this time They dropped the ball. I went from ALC to MAD to LHR. Boarding in ALC was by group… to get you in a bus. Then we sat for almost an hour when most people had connections. When we landed in Madrid we did so and they put us in another bus almost like if they wanted to make people lose their connection. We made ours by the skin of our teeth but our luggage did not. And on top of this we had to listen to the pilot bragging about Iberia being punctual. To be true we made it on time to LHR but we are Still waiting for our luggage
Very suitable way to travel for “no Frills”; safe , timely and totally fine
Convenient, I m a SKY TEAM ELITE PLUS MEMBER, was offered to ship my carry on small case at no charge, boarding went easy & smooth, flight packed, we had a delay fo 45 mins, simply waiting on board, not sure, what was the reason, may be clearance to leave the airspace,
After we paid additional to sit in exit row, a passenger came in late with an act and sat in the exit row seat next to us. He did not pay the extra for the seat as his assigned seat was a middle seat the row before. And the did not do much to challenge him. That is not good business when you charge some people (us) additional but not others, right in front of us the customer. Not exactly looking after your customers like business schools show in countless case studies. Also on our connecting flight from Madrid to JFK, we witnessed the crew bring an already opened meal to woman sitting next to us. When she would not accept the meal, the server said that is all they had and she would have to eat. That is a blatant rejection of basic health codes. She could have gotten food poisoning if she ate the opened meal Both incidents are unacceptable. Next time the MN ame Air Europa comes up in airline selection, we will not be considering it
Dear Air Europa Baggage Claims Department, I am writing regarding my baggage claim, reference number JFKUX13455. My baggage was delayed and was delivered to me later than expected. When I received my suitcase, I discovered that the suitcase itself had been significantly damaged. Unfortunately, when I opened my suitcase, I also discovered that many of my personal belongings were missing from inside the suitcase. Several items that I had packed before my journey were no longer there. In addition, three cartons of cigarettes that were packed inside my suitcase were also missing. The missing personal belongings include the following items: - Prada sunglasses — $450 - Ray-Ban sunglasses — $300 - Dolce & Gabbana perfume — $185 - Three newly purchased clothing items from Turkey — $200 - Two pairs of slippers — $280 - Coach handbag — $395 - Newly purchased suitcase — $75 Total value of the listed items: $1,885 The suitcase itself was newly purchased, and I have the original receipt showing the purchase price of $75. I also have purchase records and credit card transaction records for several of the missing items. The three cartons of cigarettes were also packed inside the suitcase and were missing when I received my baggage. I have photographs of the damaged suitcase and supporting documentation regarding my purchases. At the moment, I am unable to upload all of the photographs and documents, but I can provide them as soon as I am able to do so. I respectfully request that Air Europa consider the delay of my baggage, the damage to my suitcase, and the missing personal belongings and other items from inside my suitcase as part of my claim. Please let me know if you require any additional information or documentation from me. I am prepared to provide receipts, purchase records, photographs, and any other supporting evidence necessary to process my claim. Thank you for your attention to this matter. I look forward to your response and to a fair resolution of my claim. Sincerely, Çiğdem Karasu Claim Reference: JFKUX13455
We waited in the jetway for over an hour before we got on the plane.
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
I flew in business a couple of months ago, it was great, tried again in economy, it is the cramped seat I have ever been into, for an overseas flight across the atlantic it is inhumane to put passengers in such cramped space. Other than that, everything ok. Took a second flight from Madrid to London, also economy and it was roomy and perfect.
I was not allowed to cancel the flight, customer service is atrocious
Great staff, just very far from the main terminal, had to run to connect my flight. I had 90 minutes to spare. But my flight from Chicago was delayed also.
The crew was not kind , just doing their job but very cold people
Crew and boarding very good. Food adequate. Entertainment not accessed.
It’s a new plane, but the most important detail is that the economy class seat doesn't recline—it’s completely fixed. The only one that reclines is in Comfort Class.
We had to purchase an upgrade to get reclining seats. There was no entertainment module.
Even though I we were flying Business, my wife was in a wheelchair and the lady in the counter told the airport employee that he had to make the line (this was a first for us). There was only snacks and a heavier option to sell. The staff in the plane was great.
As previously experienced neither check in staff nor cabin crew were friendly or welcoming
A flawless trip, great experience. Keep up the good work!
After boarding, there was a small issue with the aircraft which caused a delay of about 45 minutes. During boarding and while passengers were being seated, the plane was being refueled. There were also a lot of unusual noises during the flight, which was not very reassuring. In addition, there was no WiFi or entertainment available.
Horrible experience with Avianca, they delayed their flight and when we arrived to NYC, AVIANCA took 1 hr y 30 mins to park the airplane and all passenger get off the plane, it made me lost all my trains to get back home and I came back to my place at 3 am instead of 12 am. On the top of that their plane seat are so uncomfortable and is not enough space and killed my legs and knees, Avianca used to be good when it was a Colombian company, now after Brasilian company bought them, their service quality is bad and their flights are delayed and oversold.
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral and avianca lost my check in luggage
I upgraded to businesses class. Because of that the flight was comfortable.
