Leg room was really good.
The plugs were not working in the flight and since they’ve taken out the screens even in first class it makes it kind of useful when you have to use your own device. I also found my cushion to be loose and sliding all over. Overall the flight was good. The crew was great. The lack of amenities and the state of the plane left more to be desired. At least Delta you can use WiFi for free a little as well as getting messaging services for free.
Cons: "Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND Having priority baggage actually be a priority"
Cons: "No debe cobrar maleta pequeña"
Cons: "Pagar una maleta demasiado"
Pros: "Crew was amazing, seats were comfortable. Only negative is out of your control - bad weather in DFW held up departure 5-6 hours. Much of that was on the plane, but crew kept us notified. We had to return to the gate and wait another couple of hours. Awful trip, but not your fault. What I was surprised by was no comp hotel, and the discounts were not rally good discounts."
Cons: "Most of my issues were ATC problems, not AA. The AA personnel kept us informed, etc. The one thing you can control is hotels if delayed to the point of missing all connection until the next afternoon. I understand not compi9ng BUT, when google maps shows better rates at local hotels than your "discount" program, that's sad."
Pros: "Great crew"
Pros: "Not much"
Cons: "The customer service, both on the phone & in person"
Pros: "45 minutes late departure"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Cons: "No había espacio para equipaje arriba."
Pros: "The crew was really nice and I like the cookies"
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"
Pros: "crew was good. plane was clean"
Cons: "terrible entertainment option. plane interior was old and only way to have entertainment was using my own device, which was a phone and has a small screen. on the way back it was great"
Pros: "No flight. It was cancelled."
Cons: "Find a sooner alternate flight"
Cons: "If we had access to the WiFi to watch shows earlier like United does, that would be nice."
Pros: "On time"
Cons: "Snack selection was poor"
Cons: "The delay of 1 hour inside the aircraft and at the end before they closed the doors 3 new passengers came in and it appeared that the aircraft was waiting for these passengers"
Cons: "It was horrible. Almost 3 hours delayed"
Pros: "The flight overall very good and smooth"
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the oberhead compartments."
Cons: "The gate changes...........and no information in 3 hour delay"
Pros: "Flight crew was pleasant and efficient. Everything was on time."
Cons: "Cramped seats with zero leg room."
Pros: "Good piloting...courteous on board service"
Cons: "Entertainment system was not operational. No food..only simple snack. Even willing to pay only a simple snack box is available...few choices due to length of flight being under 3 hours."
Pros: "Aircraft and crew were great"
Cons: "After booking tickets months in advance only to get to airport and have a hassle of getting seats together as we are a family of 4. Finally got the seats from Rome to DFW changed and didn't have time for DFW to Denver changed. If your going to offer seat assignments up front for a fee, you need to stick to it. Will never go through a 3rd party again to book flights, should have known better."
Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"
Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."
Pros: "Nice airline very accommodating. Loved first class"
Pros: "Entertainment, food and smooth flight."
Cons: "Did not like Early boarding with known mechanical problems, waited for almost 2 hours inside aircraft before taking off. Crew okay but could be more courteous."
Pros: "Smooth flight"
Cons: "Being delayed"
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
Cons: "Lack of a decent snack besides pretzels..."
Pros: "Friendliness and attitude of flight attendants to serve as help passenger"
Cons: "Entertainment screen was not operating satisfactorily"
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Cons: "AA didnt give a boarding pass because of an error in their computer. When it was finally resolved the flight was gone and all they could say was sorry and said they would refund the money. They would not accomodate us or try to get us on another flight until they day of the returning flight. Unfortunately because of this my father missed seeing his friends and family who he has not seen in over 40 years for a reunion. We never received notification that anything was wrong with the flight and we were given the run around for 2 hours until they realized it was their fault and we missed the flight. Then they just offered a refund. In my opinion they were overbooked and did this on purpose, because it could have been resolved in minutes. I am disappointed with all parties involved including Kayak because of not notifying us of a problem. Thanks for ruining possibly the last time my father would be able to see his family and friends."
Pros: "- Departure and arrival ahead of schedule - Great entertainment system and choices"
Cons: "- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window."
Cons: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Pros: "finally made it to our destination"
Cons: "our flight was delayed 3 hours, they finally changed planes, and the one we took for a trans-Atlantic flight was cramped, poor service on the plane, all-in-all an uncomfortable flight - I've had much better on other carriers, and won't be likely to use American Airlines again :("
Cons: "Worst seats ever. Very delayed. No entertainment"
Pros: "Comfortable seats, attentive staff, good entertainment offerings"
Cons: "AA got rid of the video screens on the back of seats."
Pros: "Flight on time"
Cons: "Airplane should be a bit more modern."
Cons: "I observed Crew at gate and on board rude to passengers"
Pros: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Cons: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Pros: "everything went smooth"
Pros: "I was traveling with my granddaughter who is a toddler. Just imagine waiting an extra 2 hours for the flight to depart."
Pros: "It left on time and we got there in time."
Cons: "Everything, I flew with Jetblue and after that I would rather just pay the difference next time, they wanted you to pay for Wifi, 10 dollars, no ma'am. I paid for a flight, why am I paying for extras that should be included , AA was like an airplane from the 80's or something."
Pros: "no change in take off was a good relief. crew was great and all smiles"
Pros: "Smooth ride"
Cons: "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
Pros: "Cancelled my flight offered hotel vouchers thru 1800 united said they can't at the airport then 1800 united so it can only give vouchers at the airport"
Cons: "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
Cons: "Additional price for baggage , plus 8$ for a crapy meal in airplane"
Cons: "Wouldnt refund my ticket or change my flight when I needed to change it fee for everything"
Pros: "Excellent. On time."
Pros: "Staff always amazing."
Cons: "No Wi-Fi available."
Cons: "When to Newark airport to check in, crew were very disorganized and very rude. Nobody was willing to help us and everybody tried to avoid people who looked like they needed help. Worst airport ever."
Cons: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Pros: "Great service! Smooth flight!"
Pros: "The planes weren’t overly packed and everyplane was on time"
Pros: "I really like how your flights are inexpensive compared to others when trying to purchase a last minute ticket."
Cons: "The last two times I traveled ( I flew with United Airlines ) and both times my flights were delayed. The first time it was delayed by 4 hours and made me miss an appointment. The second time it was delayed by over 13 hours. It was nice that United had put me in a hotel room for the night, but again it took away from time in which I needed to be somewhere else."
Pros: "Nice staff, helpful front desk and flight attendants."
Cons: "No wifi, carry on fee, small seats"
Pros: "Good flight"
Cons: "Why can’t the plane be boarded from the back to the front. Seems like that would be easier for all passengers. Also, I picked assigned seats when I purchased the tickets and my husband and I where separated in different rows."
Pros: "I typically dont fly with united, and this was a typical experience, staff was not friendly, terminal and gate change at last minute after I walking all the way to the gate, then another delay after we were boarded, now this was more airport related then United, but after they told us it was a 45min delay someone asked if we can use our phone or computer and the answer was a stern no with no explanation until someone got really upset, just not a professional experience, and this was why I don't fly united. But I had no choice this time."
Pros: "Quick Hop"
Cons: "Just a quick hop to Denver"
Pros: "I really liked the flight attendant. He was funny and kind."
Pros: "Had a flight delay in csprings but United had plane going to Denver for delivery they put us on no one missed their connection yeah!!!!"
Cons: "This was a good trip! No complaints ."
Pros: "Status quo"
Cons: "Flight was late arriving to gate hence late leaving, had a connecting flight."
Pros: "My flight out of COS was delayed by 3 and a half hours yet my connecting flight was on time. They were unable to get me another connecting flight without me being held up and landing at the wee hours of the morning. It wasn't until I demanded an upgrade from United that I was placed on an American Airlines flight. This would never have been offered if I didn't go off on the representative and demand it. American Airlines saved the day! Never again will I fly United."
Cons: "Everything.. flight never happened. Upgrade was never offered until I demanded it. The experience was so bad that I will never book with them again. They also still owe me my baggage fee back. That should be interesting."
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "On time, flight attendants were friendly"
Pros: "Flew to Austin instead of Houston because of weather. Then flew to Houston after 4 hours chilling on a plane in Austin!"
Cons: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Pros: "The airplane crew"
Cons: "They left us waiting for hours at the gate without assigning us a seat. When I finally made the line for the third time, the rude lady gave us a seat. Then they didn't call for by groups and we were about to be left on boarding time."
Cons: "Multiple long delays."
Pros: "Flights were fine once we got off the ground."
Cons: "Flight was delayed 6 hours, not due to weather. Really unfortunate that I had to spend an entire day of a long weekend sitting in an airport. Wasn't reimbursed at all for any of the mess, but I guess that is life!"
Pros: "Flight on time!"
Cons: "The plane was small and bags barely fit on board"
Pros: "Boarding was fast although the flight was delayed 15 minutes. The were very quick and kind."
Cons: "The seat kept slowly reclining and I had to continually pull the seat up. I paid extra because it was Economy Plus and had extra leg room."
Pros: "Great Crew! Very professional. Great communication. Very Comfortable."
Cons: "Upgraded seat on Airbus to phone charger and there wasn't one!"
Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."
Pros: "The steward was lip scyncing to the safety rules which kept our attention!"
Pros: "United made it so easy to check in & get our boarding tickets. We were traveling with a child and it was a good first time experience!"
Pros: "Went fine...short only 16 min flight"
Cons: "No food :("
Pros: "It was quick."
Cons: "I had to RUN through the airport to get connecting flight. I had to pay and check a carry-on because my first flight was delayed and there wasn't time to wait for my bag. If I'd have known I'd have taken a regular sized suitcase."
Cons: "Boarding is disorganized"
Pros: "Short lflight"
Pros: "Seating was nice, middle seat was empty"
Cons: "I landed at F1 and had to run to C29. No time to even grab a snack!"
Pros: "Everything , great service , very attentive , smooth flight ."
Pros: "My flight wasn't full so I had no one sitting next to me."
Cons: "Snack wasn't very good"
Pros: "The flight was on time."
Pros: "On time and friendly crew."
Cons: "Boarding group."
Pros: "Flight attendants wear very pleasant and polite. PA system worked very well I was able to understand all notices and instructions. Thank you to the crews."
Pros: "Well organized, enjoyable flight"
Pros: "Snacks is good and healty."
Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."
Pros: "The worse trip. the last 8 people in check in was off on the air plane ."
Cons: "Check in was was understaffed waited for 30 before assisted"
Pros: "I was informed all the time"
Cons: "The plain was delayed for too long"
Pros: "Like how it's a non stop flight into Colorado Springs."
Pros: "The flight attendants might not even have been there. They did NOTHING!!!"
Cons: "The Crew never said a word. No offer of water, food or anything. Seats very uncomfortable! Best thing it was a direct flight."
Cons: "I had a horrible experience with the flight attendent names Berse. I went to use the bathroom upon boarding due to a medical condition and she stated and I quite, “ I don’t understand why you couldn’t have just used the restroom at the terminal?” I said Ma’am I have a a heart condition and take meds"
Pros: "Flight was on time leaving and arriving"
Cons: "Loud screaming children, foul mouthed arguments across the aisle from us and the crew did NOTHING"
Pros: "The flight was comfortable, attendants were pleasant"
Cons: "The DELAY"
Pros: "Crew was great. Good flight. Safe"
Cons: "Boarded 30 minutes late. Sat on tarmac for 30 minutes while crew ran more plane safety checks. 60 minutes late overall. I understand the need for safety but this could have been done prior to boarding."
Pros: "The flight attendants were absolutely hilarious!"
Cons: "A little delayed"
Pros: "The crew was supper attentive and upbeat."
Cons: "I did not like the delay for 2 and a half hours. But they did hurry to fix the problem."
Pros: "Pilot kept us posted on details about a few minutes delayed, very professional"
Cons: "Overall good flight!"
Pros: "Efficient boarding process. Friendly staff. Free water! Whoa!"
Cons: "Seats were uncomfortable. My butt hurt for the two hours I was on the flight."
Pros: "Great flight, great landing, arrived early, and the price was right. Crew was friendly."
Cons: "The $45 bag fee was excessive."
Pros: "Everything was great except the person sitting one person away from me didn’t stop talking the whole two hours. If there was an open door I would’ve thought about shoving her out. Just kidding ha ha"
Pros: "On time"
Cons: "Had to pay for a small check-in."
Pros: "Pretty much smooth flight"
Cons: "Have to pay $2.99 for can of soda"
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "Flight crew was professional, courteous, kind and knowledgeable."
Cons: "Check in kiosks need to have military options available to avoid paid luggage."
Pros: "Now sitting on a taxiway for the last 45 minutes and counting. Frontier appears to have no idea when a gate will open."
Cons: "Frontier is unprepared to deal with these challenges. Steps could have been take to alert travelers of delays"
Pros: "I could fly out of Colorado Springs vs Denver"
Cons: "Seat space, lack of complementary snacks"
Pros: "Boarding is fast and the crew are nice."
Cons: "The seats are horrid, it’s a plastic shell with faux leather wrapping that doesn’t even go around the back. Each seat looks directly into an abyss of grey hard plastic with a tray smaller than your hand. My body hurts so bad that I need another day to rest."
Cons: "No leg room, very hard to get comfortable in the straight up seat"
Pros: "Price, easy boarding due to less carry on luggage"
Cons: "No reclining seats"
Pros: "It was a pretty quick flight"
Pros: "Great team, friendly, courteous."
Pros: "Boarding was smooth."
Cons: "Seats hard & too close together. Charge for carry-on was ridiculously high."
Cons: "Long flight, uncomfortable seats, a la carte everything, and prices were high for food and beverage. Vendor booked flight for me, so I did not choose to fly Frontier. Thought I had a direct to San Diego from D.C., turns out, we stopped in Colorado Springs, de boarded, waited an hour or so, then re boarded."
Pros: "Rapid boarding and on-time take off/landing."
Cons: "Hard seats with no recline."
Pros: "I like the cheap initial price. I did not like paying $35 for one bag :("
Pros: "That they were fairly priced on everything 4 the most part. Most importantly the captains had smooth landings."
Cons: "Grumpy slick at the mouth staff ticket counter and on board. Lazy like, tried to seat me separately from my four year old; did not want to help me find seats together. There is no entertainment.!!!"
Pros: "Caring and friendly staff"
Pros: "Clean plane, new/nice seats and on time. People didn't stuff the overheads with suitcases to avoid luggage charges because it costs to use the space. Really smart! Flight attendants were pleasant. The idea to charge for food and beverages was also very smart. The trash from these items wasn't left in every nook and cranny or spilled all over the place. Fares are lower to compensate for the small costs associated with these extras. People simply need to plan ahead, pack smart and pay for the services they require."
Cons: "I really can't complain about the costs, equipment or service. I had a very good travel experience."
Cons: "It's ridiculous that everything except water is charged. A miniscule pkg of peanuts and an ounce of soda isn't going to put the airline out of business, nor should it affect the cost of the ticket. Very petty indeed!"
Pros: "It was a great fly. And the fly attendant were awesome"
Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."
Pros: "The price of the flight."
Cons: "They charge you $45 for a carry on, $40 for a checked bag! I had one carry on and that basically doubled the price of my round trip ticket! Also, they were very late coming and going...."
Pros: "Friendliness and helpfulNess of gate attendent."
Pros: "The flight was fine. The crew was nice and the cost for the flight was nice. I don't necessarily like everything being an up-charge (seat location, snacks, bags) but, if it keeps the ticket cost low, then I can deal with it."
Cons: "There was a delay and it just seemed like the Frontier employees didn't really know how long it would take to resolve the issue. At first, it's an delay of unknown length and then unexpectedly they are ready to board. The boarding itself was also bad. The line was backed up all the way to where they scan the tickets. I'm not sure why this was."
Cons: "Delayed twice then cancelled without any available flights until after Christmas."
Cons: "The seats hurt my back"
Pros: "Friendly crew and professional flight"
Pros: "Smooth, on-time flights. Great price!"
Cons: "You pay for even soft drinks!"
Pros: "Everything was AWESOME!"
Pros: "The price was great"
Pros: "Flight attendant Mitch was great"
Cons: "Sat on the plane for an hour while Frontier figured out paperwork. If your not ready to take off, don't board the plane!"
Cons: "Sat for 2 hours at the gate, then they let us off briefly, and boarded again. Maintenance and paperwork issues seemed to be the problem. Didn't think it was handled very well. Not good when maintenance comes on to duct tape a window either. Also there was a carry on fee of $40 each way, won't fly Frontier again. Wasn't such a cheap flight after all and too many issues. I'll pay more for the flight and not have a carry on fee the day of flying next time."
Cons: "Two hour delay to Colorado Springs. We should have been offered a free drink or snack for our inconvenience."
Cons: "Airport security was terrible."
Cons: "Frontier nicked and died you at every turn - even for carryon luggage. 2 dollars for an in flight coke. End the end just as expensive as the better airlines."