Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years.
A great flight
No real food to eat
had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase. i booked another new flight with another airline direct. worst experience in my life using kayak.
Great staff. Arrived very early. Smooth flight .
We arrived safely. We were late but arrived safely. When we had to spend the night en route, the customer service desk was very kind and helpful.
Crew was grumpy and very unhelpful Lots of mechanical delays Kept being assured we would make our connections despite leaving late. In the end we had to change our route in order to have a chance at making it to our destination that day. Even that didn’t work though; we had to spend the night in Charlotte.
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