Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Bolivia
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Scores according to KAYAK customer reviews
Pros: "Delayed for more than half hour"
Cons: "More aircraft"
Pros: "La comida estuvo muy buena"
Cons: "la amabilidad de la tripulación"
Pros: "Check-in was fast"
Pros: "On time schedule"
Cons: "At the arrival the baggage claim was a mess. Total disorder."
Pros: "Business seats are nice and comfy"
Cons: "Schedule sucks! Food is also not even trying to be good"
Cons: "Try not to have delayed"
Cons: "On time"
Pros: "Crew was nice"
Cons: "Flight had a 3hr delay."
Cons: "Better travel With another airline"
Pros: "nothing really"
Cons: "boarding and food"
Pros: "Short easy flight. Good crew."
Cons: "Long line for checkin. I tried online checkin but did not receive email. Wanted aisle seat but ended up with window."
Cons: "It would make more sense to offer food and more drinks during the flight. At least water, as it is recommended by doctors. It is important to keep people hydrated"
Cons: "Food and seats"
Cons: "The checking process at the counter in Lima was horrible,they moved me to another flight saying that mine was delayed. Once they moved me to Alan they couldn’t check me in and send me back to Avianca, during that process they lost my suitcases. I arrived to Orlando with no clue where my suitcases where and I was traveling g with to young kids. Although I recovered my suitcases I haven’t heard a follow up."
Cons: "Both my departure AND layover flights were very delayed. And they didn't update the tracking so I could plan accordingly."
Pros: "The food was good, staff in the plane was courteous."
Cons: "The flight was delayed 4 hours. At the time when we were supposed to depart, nobody from the airline was at the counter outside the designated gate. I asked couple of people from Avianca and they told me the flight was departing at the original time, which was not correct. The flight first was pushed to 1 am departure (3 hours delay) and then to 4 am departure (4 hours delay). After several people asked about the flight and an hour after the original departure time, the airline finally had staff at the counter indicating the new departure time and apologizing for the inconvenience. The airline offered a meal at the airport, but I didn't find this through their representatives, but through another passenger. The gate changed about 5 times, which I understand is not under the airline control, but part of this probably could have been prevented with better coordination. My first day in La Paz was horrible, as I couldn't even sleep waiting for my flight to depart. Thank you Avianca!"
Cons: "Tight sits, not enough room to sit"
Pros: "Non stop fly from el salvador to boston"
Cons: "Friendly staff, 4h50m fly from El Salvador to Boston, fly on time, planes clean and plenty room, Kudos Avianca. Excellent food and service. I will definitely recommend Avianca."
Pros: "It's was It was good service everything"
Cons: "I didn't like let that delay on the plane. Being willing next 6 hours or the airport and I miss my day for work."
Pros: "Crew attention in flight"
Cons: "Food, the crew couldn’t guide me correctly and told me to pick up my baggage in Guayaquil and I had to pick it up in Quito, they lied to me for the second time"
Cons: "Plane had to wait for more than an hour after landing in a taxiway before reaching a parking area."
Pros: "On time"
Cons: "No headphones for video entertainment"
Pros: "The entertainment."
Cons: "Absolutley everything else. 4 hour delay and lost my bag."
Pros: "Great atmosphere. Excellent movie selections."
Pros: "Ticket said I had to check in at the airport during my layover while waiting for my second flight. When I tried to check in online, it said there was a problem with my ticket... but luckily staff in the airport managed my baggage transfer quickly and I was able to check in no problem. Unneeded stress, but all worked out in the end."
Cons: "Again no complaints!"
Cons: "They cancel my fight woñithout notice"
Pros: "Great airplanes."
Cons: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."
Cons: "we were delayed but it took a long time for information and monitor kept saying on time"
Pros: "2 free checked bags, food, drinks offered, entertainment, pleasant staff, on time"
Pros: "The airport in bogota is amazing great staff indeed avianca needs more organization skills when it comes o boarding people in other words making sure the staff controls the situation indeed te overall experience flying with avianca was amazing"
Pros: "No dislikes"
Cons: "Everything. Arrived 15 min earlier while departed 15 minutes late"
Pros: "Even that the landing process was nothing simple , it took multiple times to complete the landing process and the pilot did a very good job."
Cons: "My luggage was delivered late, dirty and opened and they damage a book inside. It is not the first time that the company do that."
Pros: "Crew very good price was good"
Cons: "After landing in Colombia(in transit) we wait for over an hour in the plane, finishing our trip in the cargo area, then we have to run to take our conection."
Pros: "Todo muy bien organizado y confortable. Personal amable y atento."
Pros: "Overall this is one of the best airlines I often travel with. Their cost is economic compared to the other airlines flying and their customer service attention is one of the best. They always have food and drinks available to people and obviously have a priority when it comes to children. Their seats in economy are somewhat spacious and international flights always have good entertainment with their touch screen. You can listen to music, watch movies and even TV shows without any extra cost."
Pros: "After a 5 hr delayed in which the boarding and flying time get passing by without anyone acknowledging the constant delays, we had a safe and uneventful flight."
Cons: "No notification that there was a delayed until you checked at the counter. Rude attendants that would disregard questions regarding the delays and then offered $12 voucher for lunch as if they were doing us a favor. Our flight was delayed from 4pm until originally 7pm.. Then when 7pm came and went we had to continually ask at the counter, because no information was provided.. Kept being told just a few minutes until boarding and then when it was almost time to board, we couldn't because the flying crew was delayed going through security. SERIOUSLY.. wouldn't you think that after all the delays, the crew would have already been ready to board as soon as possible. For most of the passengers our delayed caused us to be at the airport for at least 8 hrs. Since they ask to check in at least 3 hrs. prior to departing... You tell me if $12 voucher is enough to hold off for 8 hrs. When a soft drink and a sandwich was at least $15.. and that was for the cheap ones. This was my first time flying Avianca and will be my last. At least AMERICAN AIRLINES gives flight vouchers even if they are only 2 hrs delayed. A $12 voucher is a JOKE.. and there were 3 of us in my family. And they acted as if they were giving you a free flight."
Cons: "I missed individual screens to display games or videos. Some seats did not have the possibility to recline or were too loose."
Pros: "The plane has updated with modern technology allowing for everyone to have entertainment"
Cons: "I didn't like the fact that it was confusing for international connections. There should be more signs or guidents to allow better connections"
Pros: "I really liked how they gave out a free meal - few airlines still do this."
Cons: "La azafata me derramó el cafe"
Pros: "Excellent and ontime"
Pros: "they put me up in a hotel for the day"
Cons: "THEY CANCELLED THE FLIGHT WITHOUT GIVING ANY REASON. DIDN'T NOTIFY ANY PASSENGERS UNTIL THEY ARRIVED AT THE AIRPORT FOR THIS 6AM FLIGHT. NEXT FLIGHT WASN'T FOR MORE THAN 14 HOURS LATER."
Pros: "I sat by the window, it was a nice newer plane, and I thought the pilot did an excellent job landing. I have always loved flying with Avianca. Probably the best company to fly with!"
Cons: "They didn't give out earphones in order to watch something or listen to music."
Pros: "Preference to travel with kids"
Cons: "Time to wait"
Cons: "No pude hacer check in porque movieron mi reservación y casi pierdo el vuelo por un problema en la misma línea aérea. No supieron darme una pronta solución."
Cons: "There were people of 7 diferente flights waiting to be in each airplane. That room was cluttered with people and bags and there were not internet and places to take a sit. I had to wait like one and a half hours in that environment until i could got into my flight. Everything happened in El dorado airport gate 52"
Cons: "Nice flight. Plenty of beverages. 1 meal and a sandwich later. Would recommend to anyone."
Pros: "Great crew and service."
Pros: "Amazing crew"
Cons: "copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service."
Pros: "It was a nice plane."
Cons: "The crew just did the minimum. They served the food and then disappeared. They didn't offer more water, coffee, tea or check to see how we were doing."
Cons: "More options for food in business class"
Pros: "Copa messed up the first flight on 2nd of august for me by overbooking. And today they had me wait till everyone boarded because they made some sort of mistake and couldnt verify online or web checkin"
Cons: "See above"
Pros: "Amazing crew."
Cons: "Not even a 30 min episode of Friends :'("
Pros: "Great crew easy flight."
Cons: "Cannot think of anything to improve."
Pros: "It's nice to fly a real airline. Where a bag is included, overhead bins fit standard carry ons, the seats recline, if even just a short distance."
Cons: "That omelette at 3:30 in the morning was horrible. Even the sausage link tasted odd. Not bad if the only complaint is airline food though."
Pros: "Everything was great"
Pros: "Seats were very uncomfortable and no option for wifi. Boarding process seemed a bit haphazard."
Cons: "Honesty, everything. Just seemed like no one knew what they were doing,"
Cons: "Missed my connection because first flight was cancelled... they only rebooked me to arrive three days later. I thought it was a joke, but they were serious."
Pros: "Smooth flight Customer service"
Cons: "Not enoughbeverage I was almost dehydrated"
Cons: "Canceled flight CM 788 Octubre 12 2018"
Cons: "PART OF MY LUGGAGE WAS STOLEN, VERY UNSATISFIED"
Pros: "On time Orderly process Friendly/helpful crew"
Cons: "Recent movie selection was not as robust as other airlines but decent still"
Pros: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Cons: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Cons: "Got lost in Panama airport"
Pros: "Everything was excellent! Did not eat the food."
Pros: "The service was quite good. Nice food. I like that it is still included in the price of the ticket."
Cons: "It was a 6 hour flight and there was no personal entertainment system. That’s outdated compared to other airlines like Avianca. As mentioned by others the business class seats are outdated. No foot rest, no charging plug, no entertainment system."
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Pros: "Flight time didn’t feel long at all. Great service"
Cons: "Air pressure awful, caused extreme ear pain!"
Pros: "I love movies. Food was ok."
Cons: "Captain could not find a gate."
Pros: "Everything but the bathroom."
Cons: "The bathroom situation. Long line to use the bathroom and they will not let you used the one in first class."
Pros: "amount of leg room"
Cons: "had to go thru a second security check in Panama City and the gate that was used did not have any where near the amount of room that was needed for the amount of people processed for that flight. It was very crowded and noisy."
Pros: "On time"
Cons: "lousy food, slow boarding. I had a sick passenger sitting next to me - I was worried about getting sick.."
Cons: "The sound on the entertainment system didn't work. Two of the flight attendants were rude. I thing they absolutely hate their job. Expressions of annoyance on their face, impatience, no thank yous no good will... The first "meal" was a choice of salty or sweet cookies, and a think. The breakfast was at least in the mediocre category..."
Pros: "The entertainment system of the first plane"
Cons: "The food can be better but it isn't far from great."
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Pros: "all the service"
Pros: "Flight was good...ease of making reservations...choices and time available"
Cons: "not much to say here"
Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."
Pros: "For the price, it was an incredible deal. Not fancy but kind flight attendants, standard economy class (meaning, as bad as all the others for space, definitely not the worst Ive flown, much better than cheap european airlines), had an on time connection in Panama... I would definitely fly again. I speak Spanish but all Copa staff speak English, so it was really easy."
Cons: "They do not have a way to order vegetarian food on their website so I did not eat on either flight, which was really frustrating."
Pros: "Left early and arrived very early. My exit row seat was very comfortable with terrific legroom. Crew was friendly and seemed to know their jobs very well. Once in Panama I breezed through immigration (no line) and the bags arrived very quickly."
Cons: "The dinner was just OK. Not inspiring."
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Pros: "Copa is excellent"
Pros: "The crew they provide us what we need"
Pros: "The crew was beyond polite, despite our tardy departure due to the Panama Airport being shut down earlier that day."
Pros: "THE flight mouved too much and delayed There aré not diabetic's food"
Cons: "The crew was kind"
Pros: "every thing was great"
Cons: "Luggage did not arrive :("
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Pros: "Everyone was awesome great service"
Pros: "Excellent job of a couple of girls"
Cons: "Again, lay over and food"
Airlines flying from Colorado to Bolivia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Bolivia
Masks required on board, masks provided on flights from Colorado to Bolivia
Social distancing seating
Middle seats unavailable to book on flights from Colorado to Bolivia
Testing for antibodies, testing for symptoms for flights from Colorado to Bolivia
Waiving of change fees. Search flexible flights from Colorado to Bolivia