Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Mexicali
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Scores according to KAYAK customer reviews
Pros: "Very communicative about things like bathrooms being closed for sanitation, turbulence etc."
Pros: "Boarding was fast and easy."
Cons: "The food was very bland, we had to wait 25 min on the tarmac waiting for take off."
Pros: "Seat was comfortable and the entertainment was good."
Cons: "Honestly, almost everything was good. At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it. It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful."
Cons: "Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City."
Cons: "Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake"
Cons: "AeroMexico offered a great service!"
Pros: "Great flight. The only uncertainty with this level of tickets, is not knowing the seats you will get in advance, even thought they are in the back of the plane. In general, it is worth what you pay for."
Cons: "Knowing the seats you will get in advance, even thought they are in the back of the plane. They can save the food!!! It's owfull."
Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"
Pros: "On time"
Cons: "Smelly WC and crew"
Cons: "Checking in took a while in Aeromexico."
Pros: "On time"
Cons: "Something to drink"
Pros: "The seats were a bit cramped, and didn't recline much, but they were okay. The attendants were nice."
Cons: "The lunch/dinner was kinda lame, but most airlines give you nothing these days, and the booze was free, and they gave you two rounds, so it was better than most."
Pros: "Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane"
Cons: "Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated."
Cons: "Personnel at counter could have been more effective and friendlier and accommodating but some how it seems customers friendlier services never been or will be a priority."
Pros: "Todo estuvo excelente"
Cons: "Llego más temprano de lo que tenía que llegar"
Cons: "A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home."
Cons: "The flight attendants they have attitude really bad I think u guys should check your employees."
Cons: "The flight was delayed by three hours (reason unknown) and the entertainment on flight shut off once and then froze for 20 minutes"
Pros: "Great service all around. I would recommend."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Pros: "Very good service,ver y servicial,and excellent pilots,"
Cons: "I love the service The workers there really helpful and friendly"
Cons: "The flight was overbooked but they dint say anything not to be responsible so they were telling passengers that the plane was overweight"
Cons: "We sat at the gate for a long time (aside from the line of planes), we were sitting at the gate with little communication from the captain or crew. We ended up leaving an HOUR after our scheduled take off time, causing us to have to run to make our connecting flight."
Pros: "Everyone was so nice"
Pros: "Not much waiting time to board , landing was on time"
Cons: "Was two attempts at landing time..didn't really know tbe problem the first time"
Cons: "i have a 15 hour layover and was told i would need to collect my bag, but in mexico city they just said it would beon the next flight. praying it is."
Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"
Pros: "The food is delicious"
Cons: "4 hours after departure, a passenger from tourist cabin, came to the first class cabin, the crew realize about it, they laugh, and do nothing."
Pros: "Aeromexico keeps impressing me! The professionalism is great. The timing and ease of boarding was perfect. And the leg room and on-board accommodations make it a comfortable journey. Definitely now among my list of favorite airlines!"
Pros: "Foods and refreshers were good"
Cons: "The wait time when boarding"
Cons: "Could not choose seats because I could not check I online. Airlines does not allow it."
Cons: "The flight was delayed for a day. I had to spend a night on Mexico. They changed my flight so I lost a day traveling."
Pros: "Everything was excellent"
Cons: "Everything was excellent"
Cons: "They charge you extra fees for a carry on bag if the people decides it! I flight with the same airline from mx city to denver and they charged nothing while from denver to mx city they charged 25 dollars with the same suitcase! Also delta gives you free basic wifi while this guys charge it extra. Btw they take away all your carry ons amd make you to wait for hours to get them back! They dont have automatized check in so they make you wait for long time in the row."
Pros: "I got to check my baggage for free (full flight) and the crew were all very nice and fluent in English and Spanish."
Cons: "Flight was delayed"
Pros: "Crew was very friendly.. food was really good."
Cons: "Older plane no monitor in the head rest and uncomfortable seats."
Cons: "I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option."
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Pros: "I was in Business Class It was confortable."
Cons: "Food was mediocre. Didn't offer anything except for dinner upon boarding and breakfast before landing. It was a fourteen hour flight."
Pros: "The flight attendants were friendly."
Cons: "I didn't like that there was no personal tv screen. And the seats were very uncomfortable. No space felt trapped in the middle seat with no room."
Pros: "I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare."
Cons: "Read comments above. The flight was tbe worst ever."
Pros: "Good service."
Pros: "Price and promotions."
Cons: "The free wifi service had to many restrictions and it was hard to communicate with other services and with friends ,that await your status on the boarding room. Benito Juarez airport Mexico D.F"
Cons: "Part of my luggage was left in Guadalajara"
Pros: "Not a thing the flight was delayed twice."
Cons: "Everything. The flight was delayed the people were rude. I did not get my wheel chair and I was not compensated."
Cons: "Lin time in the Mexico's city airport."
Pros: "Arriving safely"
Cons: "Old plane (felt like I was back in the '90s), late departure, airport moved gate multiple times."
Pros: "Above average amount of leg room. Plane was very clean."
Cons: "Seats could have a bit more padding. Sitting becomes uncomfortable quickly."
Cons: "Boarding too many unnecesary questions"
Pros: "Caring and through personnel in the face of a virus."
Cons: "The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased."
Pros: "Airline reps were always available"
Cons: "They flew me from Veracruz to Guadalajara 3 hours later than scheduled. Instead of making an effort for several passangers to catch the flight from Guadalajara to Fresno (also ran by Volaris) they would not let us board the Fresno flight; even though the gate was still open and the last passengers were boarding. Instead, Volaris sent me to Los Angeles (they gave me the option of flying to Fresno, but 5 days later. I don't live in Guadalajara and that was not my final destination). In Los Angeles, I had to take a cab from the LAX to the Bus Station, take the bus to Fresno (spend all night on the bus) and take a cab to the Fresno airport to pick up my automobile. Thank you Volaris . . . great job!"
Pros: "The flight was mostly empty"
Cons: "The flight attendant Paola was super rude. None of them had a pen even though they know every single passenger has to complete a customs form. Also, the gentleman at the counter was rude and said several expletives when I was boarding bc he had to do a little extra work to print out a boarding pass for my infant."
Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."
Pros: "The trip was for my mom , she couldn’t aboard the plane because the need a confirmation number not just with her name ,she lost the flight"
Pros: "The crew had good attitude."
Pros: "Crew was amazing and on time."
Cons: "Seats are a little hard no cushion"
Pros: "I love Mexico the people the food"
Pros: "Like how they offer family boarding with kids."
Cons: "Their flight service crews and counter workers need some customer relations skills."
Pros: "The arriving time was the only good thing"
Cons: "Better food option, the seats are really small, checking documentation and boarding pass several times is ridiculous, charging 10.00 dollars for boarding pass and having to pay for a seat is a slap in the face"
Cons: "Everything was good. No problems or complaints"
Pros: "It was awful"
Cons: "Everything needs to change. I will never use this airline again!"
Cons: "Being timely"
Pros: "The flight was punctual."
Cons: "The crew was to loud and annoying. I got a window seat without a window and was not notified (Seat 30F). If there was mention of no window seat I would have purchased a window seat."
Cons: "Late boarding, late landing but claim on time."
Pros: "Nothing Volaris made us miss our flight and they charged us to be on the next flight tomorrow."
Cons: "Everything could be better."
Cons: "Seats too hard"
Cons: "Will never fly with this airline, volaris charged me $60.00 for normal check in bag."
Pros: "Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service"
Cons: "For this type of airline-nothing"
Pros: "Not to much"
Cons: "Time of departure, really 1 hr delay?"
Pros: "The flight was pleasant and direct. Quite and a relaxed atmosphere."
Cons: "The food aelecation was poor. No complimentary drinks or snacks. At a minimum shouldn’t this be a given?"
Pros: "The plane was great and so was the flight. I like that they save the overhead compartments for the people who are sitting in those seats."
Cons: "It would be good to be able to charge my cell phone on board"
Cons: "It was 1 hour delayed"
Pros: "The crew was nice and professionnal"
Cons: "Boarding was late and messy. Seats are narrow. I guess I got what I paid for. The delayed arrival put us into JFK at nearly 3am. No public transportation available"
Cons: "No comments"
Pros: "Cheap flight"
Cons: "Really unconfortable plane and flight hostess weren’t able to deal with situations."
Pros: "Very nice crew"
Cons: "Departure 35 minutes late."
Cons: "The line to check in was extremely long and not organized at all! I waited 3 hours to check in my bags!!! I have never had to wait that long! We almost missed our flight. By the time we got bags checked in and got to the gate they were almost done boarding!"
Pros: "Attentive, respectful, and on time! This airline has treated me very well."
Pros: "Efficient boarding, on time departure and arrival"
Cons: "My knees were up against the seat in front and we're crushed when they reclined. I was able to fit in be putting my legs in the next seats area (fortunately occupied by a small boy)"
Cons: "I had to pay an extra $ 26.00 for my only carrying on bag. Which states on my purchase One bag free."
Cons: "Super mala, organización, aviones pequeños"
Pros: "Great service"
Cons: "It was very delayed and they gave very inaqurate information about it"
Pros: "On time"
Cons: ", change in departure time, hurried boarding, crew with long facesrude kids all over"
Cons: "Llegue 1 hora antes de mi vuelo y no me permitieron hacer mi check in porque “debería estar ahí 1.5 horas antes”. Me indicaron que debería comprar otro vuelo, ya que ellos no hacían cambios. Me tuve que cambiar de aerolínea y adquirir otro vuelo para el día siguiente."
Pros: "All thank you for your support. ☺"
Cons: "All attention to clients. Thank you"
Pros: "Everything went smoothly and efficiently. I think they offered soft drinks or snacks but I was asleep."
Cons: "The fact that I was unable to use TSA Pre-Check on this airline."
Pros: "Fast luggage checking, friendly crew and on time flight."
Pros: "They were able to get me on an Aeromexico flight which got me to LA two hours before the nonexistent flight would have."
Cons: "although they confirmed a flight to LA on tuesday nov 14, it turned out Volaris did not fly to LA on that date. It took about an hour to arrange for the replacement flight"
Cons: "On time...smooth flight...thank you Volaris"
Pros: "The crew was very nice and attentive."
Cons: "The flight was 2 hours late. It took too long to board once it started. We had to take a shuttle to another building and stand and wait for 20 minutes in a line on a ramp. No option to purchase a sandwich on the plane, nor real food options in the terminal"
Pros: "Efficient boarding"
Cons: "Plane was uncomfortably warm"
Airlines flying from Colorado to Mexicali have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Mexicali
Masks required on board, masks provided on flights from Colorado to Mexicali
Social distancing seating
Middle seats unavailable to book on flights from Colorado to Mexicali
Testing for antibodies, testing for symptoms for flights from Colorado to Mexicali
Waiving of change fees. Search flexible flights from Colorado to Mexicali