Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Tijuana
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Scores according to KAYAK customer reviews
Cons: "Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos"
Pros: "Exelent airline"
Cons: "They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights."
Cons: "Excellent customer service"
Pros: "Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again."
Cons: "For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind."
Pros: "Pues con la nueva pandemia esto se me hace muy regular"
Cons: "Be on time el vuelo fue retrasado 2 horas"
Pros: "Todo no ay espera. Y muy amable todo el perpersonal que trabaja ahi"
Cons: "No tengo ninguna queja"
Cons: "Mas separación entre pasajeros"
Pros: "Very good crew."
Cons: "Both in-bound and out-bound flights were delayed."
Cons: "Mexico City airport is a disaster, taking off!!!"
Pros: "Connection very easy and flights on time."
Pros: "The crew was amazing"
Cons: "The food"
Pros: "Good service"
Cons: "If you would update your media systems To be able to charge your Devices."
Pros: "Speed of boarding"
Cons: "No TVs on back of chairs, small seats. Gate agent asked everyone with a US passport leave their bags at the gate because the "overhead bins were smaller than normal and there was no room" - this was not true, the bins were regular sized and half empty."
Cons: "Checking in took a while in Aeromexico."
Pros: "The seats were a bit cramped, and didn't recline much, but they were okay. The attendants were nice."
Cons: "The lunch/dinner was kinda lame, but most airlines give you nothing these days, and the booze was free, and they gave you two rounds, so it was better than most."
Pros: "Chech in crew poor attitude"
Cons: "Better attitude"
Pros: "Was good atention, and the personal was nice"
Cons: "I spected something more that a Cookie and juice for meal."
Pros: "The variety of movies, songs and tv."
Cons: "Nothing everything was excellent!!!"
Pros: "Good rate,"
Cons: "They didn't have a wheelchair assistance for one passenger."
Pros: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Cons: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Pros: "No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre ."
Pros: "Crew was very nice, twice beverage this is good but I miss the cacahuates japoneces."
Cons: "Airplane look little old , clean and comfort, but sound a lot when departing... that is creapy Checking was slow only 2 people"
Cons: "Everything was great"
Pros: "Leaving on time"
Pros: "Being abordar and landing the poor organization when system whent down it was a chaos and no one took charge"
Cons: "The lack of organization"
Pros: "Nothing all the cabin crew members were horrible and very rude."
Cons: "Cabin crew and ground personal."
Pros: "Spaces plane"
Cons: "Could not choose seats because I could not check I online. Airlines does not allow it."
Pros: "Everyone was happy nice attentive excellent service"
Cons: "The. Way They handle the delayed of our flight due to weather in tj , We landed nice and safe excellent crew thanks We love Their service They really care"
Pros: "Everything was excellent"
Cons: "Everything was excellent"
Pros: "I got to check my baggage for free (full flight) and the crew were all very nice and fluent in English and Spanish."
Cons: "Flight was delayed"
Cons: "Seats and technology on the planes. Not the most modern fleet in mexico"
Cons: "My luggage wheel was broken :("
Pros: "I like the service and they fly on time"
Cons: "The confort of the seats to small"
Cons: "No remarks."
Cons: "All , service , plane , on time , all"
Cons: "The plane was dirty and the stuff was extremly rude."
Pros: "Everything was nice and easy."
Cons: "I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option."
Pros: "The seats were nice, the plane had tv's, and it looked high end for an economy ticket"
Pros: "Good services"
Pros: "They let me sleep and woke me up to give me a beer."
Cons: "They asked me to not listen to music during the take-off. It bothered me, but i know they did it for safety reasons so its ok."
Pros: "The Dreamliner"
Cons: "Aeromexico has been serving the same lunch for years.. This is in business class.. I think they could become more creative and refresh the menú..."
Cons: "Everything !!!"
Pros: "There were no delays. Very easy on line check in. I was able to print out boarding passes, at Guadalajara airport very effortlessly."
Cons: "No complaints."
Pros: "Would not recommend."
Cons: "Poor service."
Cons: "4 h delay"
Pros: "Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience"
Cons: "Personal at checking in. They have the worst attitude ever"
Pros: "Not much"
Cons: "Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!"
Pros: "amazing crew"
Cons: "more padding in seats"
Pros: "Above average amount of leg room. Plane was very clean."
Cons: "Seats could have a bit more padding. Sitting becomes uncomfortable quickly."
Pros: "Terrible! Terrible signage, terrible treatment, terrible organization!"
Cons: "Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobus"
Pros: "Crew was amazing. Felt safe from check 8n to arrival"
Cons: "Second flight that was not on time. Seat was a bit uncomfortable."
Pros: "Crew always nice"
Cons: "Boarding process was very slow-not normal for Volaris"
Cons: "Volaris has no social distancing in flight"
Pros: "Super rude, starting from the check-in counter to security inspection to boarding the plane- every attendant we asked a question to or asked for assistance had no clue what to do or respond."
Cons: "Get better-qualified personnel."
Pros: "Amazing crew"
Cons: "More comfortable seats"
Cons: "The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased."
Pros: "Service staff were very nice. I felt bad for them. See below."
Cons: "Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!"
Pros: "Quick boarding"
Cons: "More comfortable seats"
Pros: "The flight was mostly empty"
Cons: "The flight attendant Paola was super rude. None of them had a pen even though they know every single passenger has to complete a customs form. Also, the gentleman at the counter was rude and said several expletives when I was boarding bc he had to do a little extra work to print out a boarding pass for my infant."
Pros: "The pilot was funny and engaging"
Pros: "The flight attendant and the time of the flights were ok."
Cons: "They can make the seats more comfortable or fix them if they are broken. They can hire more professional employees. My iPad was stolen out of my Carry-on bag after Volaris forced me to check it in with them. When we landed and I collected my bag they forced me to check-in my tablet was gone."
Pros: "Seat was so uncomfortable"
Cons: "Better seat more space"
Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"
Pros: "The crew was very nice & everything was very clean."
Cons: "The menu options was very vague and everything was so expensive. The only thing that was free was a cup of water. They could definitely improve their menu"
Cons: "More options to fly out of Chihuahua because Volaris is horrible."
Pros: "The service was amazing. The staff were friendly and quick to answer my concerns."
Cons: "Perhaps very light snacks and free water. Just the basics all other extras passengers can pay for themselves, but a light snack and refreshment is a kind welcoming gesture."
Cons: "Late boarding, late landing but claim on time."
Cons: "You don’t let carry anything in your hands for free, you charge for everything. I don think it’s right. Other than that was excellent..."
Pros: "Nothing Volaris made us miss our flight and they charged us to be on the next flight tomorrow."
Cons: "Everything could be better."
Pros: "Price and luggage package"
Cons: "Very little space between seats, slow bag drop process"
Cons: "vender mas cervesa"
Cons: "Please turn on the AC it was horrible to be inside with the warm weather in Guadalajara"
Cons: "One of the older male crew members was rude with my husband. He was worried that he would be scolded again throughout the flight. Very bad experience."
Cons: "Not much else for a bare bones carrier"
Pros: "Hassle free, luggage was no issue easy check in and boarding. I really wanted enjoyed my trip with volaris."
Cons: "There’s nothing I can really think of it was a great experience."
Pros: "The flight was pleasant and direct. Quite and a relaxed atmosphere."
Cons: "The food aelecation was poor. No complimentary drinks or snacks. At a minimum shouldn’t this be a given?"
Pros: "The plane was great and so was the flight. I like that they save the overhead compartments for the people who are sitting in those seats."
Cons: "It would be good to be able to charge my cell phone on board"
Cons: "5 hr delay"
Cons: "Was late!"
Pros: "Very Smooth trip. Excellent service. A little late on departure."
Cons: "No comments"
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Pros: "Both ways the trip was good. Fast service on Bajío Airport and back to Tijuana. Wait time was as expected on normal basis but fast service on checking in and out."
Cons: "Like every airport they over charge on snacks and food"
Cons: "I booked my tickets way in advance to avoid any problems. I drove 4+ hours to the airport and when I check in my tickets are not in the system. How can that be? No explanation or reason and also no apologies a or any attempt to help me get to my destination simply a “ your money will be refunded within 5-7 business days”. I had to drive back home 4+ hours missed the graduation that Saturday morning that I had committed to attend that was the purpose of my early booking of the flight, I am still very disappointed and upset with this experience."
Cons: "The thing that I don't like is that you guys don't offer good food just snacks, and seriously that is no enough for the prise that the costumers pay for. This is just a comment, I hope you guys do something about it."
Pros: "The aircraft seats were nice. The departure was delayed, but the takeoff and landing was fine."
Cons: "Which airline operates today where the ground staff and the flight crew don't speak or understand English? All announcements at the gate were in Spanish and most of the announcements by the flight crew were in Spanish too. Only the pilot made announcements in both Spanish and English. Thank God! And what's with not letting passengers have their headphones on during take off and landing. Low-cost airline doesn't mean Low-IQ."
Cons: "Everything, the service, they charge for everything."
Pros: "The price for flight"
Cons: "Once your there you ticket doesn’t say if your luggage was included, so I had to pay upfront there and on the way back which costed more for luggage. And they also charge extra because I didn’t have a boarding pass . Only the info that was sent to me on the phone. I wasn’t able to download any boarding pass through the website. Wasent to happy with that part. The flight was ok it was fast, but very small seating leg room"
Pros: "On time"
Cons: ", change in departure time, hurried boarding, crew with long facesrude kids all over"
Cons: "Worst customer service i ever had."
Pros: "Everything went smoothly and efficiently. I think they offered soft drinks or snacks but I was asleep."
Cons: "The fact that I was unable to use TSA Pre-Check on this airline."
Pros: "See above"
Pros: "What is the point of assigning passengers zones if they aren't going to use them for boarding. Asking all zones to board as once created chaos and tension in the line. It was unnecessary and unorganized. Waiting for luggage was excruciating. I've never waited that long for my luggage, and the only reason why I waited for luggage was because Frontier charges more for passengers to carry on than to check luggage. I will try to avoid this airline at all costs in the future."
Cons: "See previous comments."
Pros: "Great service"
Cons: "No beverage"
Cons: "3hour delay."
Cons: "Online checking in is a bit confusing and frustrating."
Pros: "No vegetarian options or non-gluten options for food."
Cons: "Untealiable and unorganized altogether as an airline."
Pros: "The animals on the tail of the planes."
Cons: "Misplaced luggage going to Detroit and retiring back to Denver. Waited 1 1\2 hours to locate. Caused a lot of problems."
Cons: "Paying for seat AND baggage is reason to fly Southwest."
Pros: "It was early"
Cons: "Too crammed in. No tvs anymore"
Cons: "technical faults one after other. 5 minutes became almost 3 hours. lights went out in plane too!!!"
Cons: "There are almost no space other than placing ur butt somewhere there. No space to eat. No space to turn around, no space to open a laptop."
Cons: "Couldn't get a glass of water to save my life."
Cons: "When we landed, they sent our baggage to the wrong carousel and never told us."
Pros: "See cooment above"
Cons: "See comments above"
Cons: "I had to stay overnight."
Pros: "Arrived early."
Cons: "Paying $60 for a carry on. The rudeness of the worker, Ida, was unacceptable."
Pros: "Quick and painless"
Cons: "Everything was exceptional"
Cons: "Both flights delayed, return 31/2hrs....10 $voucher that we couldn't use on the plane and expired 20 min. After we got off. I will try to avoid Frontier in the future Stop nickel and dining customers at every option!"
Cons: "See above"
Cons: "Rude about luggage and not polite"
Pros: "See above"
Cons: "left hour late not weather related just poor planning once arriving were told to leave the terminal we arrived at to retrieve luggage which was wrong so after midnight had to wait about 20 minutes to return to original terminal to retrieve luggage so terrible experience with frontier!!!"
Cons: "I got charged for selecting my seat. The additional cost was never mentioned before booking my trip. I won't fly frontier again!"
Pros: "Great company, good service, no complaints"
Cons: "You have to pay for food"
Cons: "not able to take the carry on into the plane and paying 40$ to check it in."
Cons: "Plane was late"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Not flying frontier to Las Vegas there are no flights available"
Pros: "Warm smiles and helpful service"
Cons: "The selection and cist of available food"
Cons: "Horrible service"
Cons: "Frontier nickles and dimes you."
Cons: "Navigating the web site is nuts. Pre paying for baggage is hard to do"
Pros: "Delivery of promised services"
Cons: "Things out of anyone's control ie security"
Pros: "Nothing really."
Cons: "Same thing very uncomfortable no food given entertainment etc..."
Cons: "Having to pay for a simple drink or snack with credit cards only"
Pros: "All good."
Cons: "The cost of baggage"
Cons: "$35 to check it or $40 to carry on! That SUCKS!"
Pros: "Friendly check-in at Denver airport, smooth process"
Cons: "Nothing really."
Cons: "Paying for a seat and bags."
Cons: "We left DIAone hour late"
Pros: "All went as scheduled"
Cons: "Not having an assigned seat"
Cons: "Delayed and uncomfortable. Never want to use this airline again."
Airlines flying from Colorado to Tijuana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Tijuana
Masks required on board, masks provided on flights from Colorado to Tijuana
Social distancing seating
Middle seats unavailable to book on flights from Colorado to Tijuana
Testing for antibodies, testing for symptoms for flights from Colorado to Tijuana
Waiving of change fees. Search flexible flights from Colorado to Tijuana