|Flights Arrive in||Tokyo|
|Flights Depart from||Colorado|
|Airlines||American Airlines, Korean Air, China Eastern, China Airlines, Delta, Turkish Airlines, Air China, Aeromexico, United Airlines, Emirates, Asiana Airlines, Finnair, Air Canada, Cathay Pacific|
Cons: Traveling during the holidays is never fun and a flight with American International doesn’t make it any better. No personal entertainment system on board, no place to charge a phone, an overnight flight with lights on bright enough to read by and a seat clearance of about 1cm.
Pros: The crew was very nice
Cons: American booted me out of First Class despite having upgraded me two days prior.
Cons: I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me...
Pros: Service and boarding was smooth and friendly.
Cons: that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston
Pros: Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!
Cons: I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers.
Pros: Not long waiting for the flight.
Cons: Flight was delayed a bit.
Pros: Great customer service on the plane and in person.
Cons: Very long trip.
Pros: Crew, Food, Boarding, Entertainment.
Cons: My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!
Pros: Food, professional staff and crew
Pros: Everything is that trip was excellent: food, service
Pros: I thought kayak would send a reminder to the flight
Pros: overall great crew and attentive
Pros: Movies and ability to stretch in back of plane
Cons: Crew stayed upstairs. Had to ask for wAter 2 x on looong flight -16 hrs.
Pros: The flights were on time (including my transfer flight) and smooth. Food was mediocre but nothing worse than any other airlines.
Cons: Not much maybe just the food but the flight attendants are very nice.
Pros: Service & price
Cons: Not much legroom for economy customers, limited entertainment & food selections
Cons: Would fly China airlines again
Cons: All staff was excellent
Pros: Friendly staffs & price
Cons: Not much legroom for economy
Pros: The overall experience was great. The plane was clean and spacious. Entertainment and food was excellent. Flight attendants were courteous.
Cons: I did not like my seat as it was near the toilet which made my flight a bit uncomfortable. Possibly for those persons who do not sleep throughout the flight, more can be offered. Maybe the flight attendants can walk around more to check on passengers as it is A very long flight.
Pros: I wish they serve real food instead of snacks for 4hours flight and I wish luggage check in will be included since it’s international flight.
Pros: I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful
Cons: Would like more food available-not for purchase but with what comes with your flight
Pros: Boarding was smooth, attendants were nice and informative, and everything was on time
Pros: The great job the crew preformed.
Cons: older plane - seats were not comfortable.
Cons: The floor of the aircraft was cold!
Cons: They ran out of the food option I preferred. When I asked if another Food cart might have one, I was told they were completely gone. A few minutes later o heard my preferred meal choice offered to another guest.
Cons: Food. Lack of vegetarian options in 2nd leg.
Pros: The food and the selection of movies
Pros: Being a regular traveler I was blown away and how the staff went above and beyond to be courteous and helpful!!! Great job Turkish Airlines. You got it right!
Cons: I was in business class with flat bed seats and it was not as private as with other airlines. The seat was more hard than I expected. But overall it was a great value for a business class ticket
Pros: Onboard service was good - two meals and in between. Some good movies and TV plus internet service you have to pay for.
Cons: The seats are uncomfortable for 13 hours of intense use.
Pros: Flights were on time. Efficient boarding. Service good. Staff friendly and attentive.
Cons: On 2 of 4 segments of flights the entertainment touch was not working.
Pros: Flight left on time and got to Beijing on time. Everything was fast and easy. Crew member helped me with luggage. Food was good. The only thing is entertainment, not good.
Cons: The entertainment.
Pros: Boarding was quick & efficient.
Cons: Seats were not comfortable and food was not the best but for the money, it is what you would expect.
Pros: The staff very courteous and professional. Good airplane.
Cons: No complaint.
Cons: The flight itself was fine, but connecting through Mexico City airport is troublesome and time consuming. Mexican authorities make everyone go through a long line at customs. Since we checked in through Delta in San Antonio, we did not have a boarding pass for the Lima portion. , We had to exit into the main concourse to get our boarding pass. At that point we were on standby for seats and barely made our connection.
Pros: Actually, the flat bed seat is not an Aeromexico virtue, this is part of the 787-800 series. Fortunately, All Nippon Airways is serving Mexico City and there is no doubt what is gonna be my next option.
Cons: 1. Delayed departure. 2. Mediocre flight attendants with poor understanding of what this kind of long haul flight should be in business class. 3. The two only meals were uneatable. The chicken was carved 2 weeks ago and stored in permafrost before serving. 4. I've flown 7 times the same route with Aeromexico and this was the worst of all of them.
Pros: Everything' was great on this flight... on time, pleasant crew, tasty snacks and drinks, great onboard entertainment!!
Cons: Seats are tight.. space with three adults shoulder to shoulder is uncomfortable...and leg space between seat in front of me and my seat makes it difficult to reach my bag under the sear in front. Aisles are also mighty tight.... Honestly when I waa boarding the flight one of the thoughts I had was how in the heck would people shuttle out of the plane if an emergency landing was necessary.
Pros: In time
Cons: Seats are horrible, not ergonomic at all
Pros: I like they that they actually serve a small meal on board and the inflight service much better than US airlines. Service in the air is excellent!
Cons: Ground service not the most efficient. Especially rude was the darker complexion lady in charge of boarding the flight at the counter on NOV 19 at 12:35 pm flight from Miami to Mexico City. She needs to be repremended or closely observed on her customer skills. I fly a lot and don’t come across to many like this lady.
Pros: Quick boarding and on time take off
Cons: The new fare basic coach doesnt allow carry ons even for money! I had to check my carry on for $30, unlocked with all my medication and valuables. I had NO idea I couldn't take a small carry on. That's insane. Worse than Spirit, which is not saying much. At least you can pay for a carry on with Spirit. They forced me to check my unlocked bag. United used to be one of my favorites. Its lower than Spirit now. Beware!
Cons: 1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found.
Cons: I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean
Pros: The ease of boarding.
Cons: The air conditioner went out and it was quite warm.
Pros: On time. Courteous and friendly flight attendants.
Cons: A bit of turbulence at the beginning of the flight and the captain didn’t release the seatbelt sign for longer than I could! Sprint to the bathroom the minute the sign was released. Hallelujah!!
Pros: The entertainment system. Easy to use and huge variety.
Cons: The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there.
Pros: On thiime.Good Meal. Professional flight crew.
Pros: Food, and space
Pros: Food Staff Service Aircraft
Pros: Even coach had plenty of room
Cons: Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles.
Pros: Nothing! I was upset the whole trip!
Cons: They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!
Pros: Crew team is nice and friendly.
Pros: The service was hood
Pros: Excellent service
Pros: Well oiled service machine.
Pros: This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing.
Cons: The plane is not comfortable, but the flight is very short. It balances out.
Pros: Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling.
Cons: Our boarding was an hour and a half delayed
Cons: The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight
Pros: Very enjoyable
Cons: I have no complaints
Pros: Nothing much
Cons: Please train this guys for customer service and fix there attitude.
Cons: I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month.
Pros: I’m not sure whether Air Canada has turned over a new leaf or Boeing built a better airplane. Maybe a bit of both. The ambiance is marvellous in the 787. The Flight attendants were attentive and thoughtful (remembering what I was drinking). We left snd landed on time. And the entertainment system is one of the best I’ve experienced.
Cons: I couldn’t properly adjust my seat. That shouldn’t happen on such a new aircraft. Other than that, and the fact I couldn’t sleep, everything was good.
Pros: Nice seats fast boarding
Cons: Snack can be more richer
Pros: comfort, entertainment, food
Cons: there were two really rude flight attendants....almost like they didn;t want to serve you. One of the ladies even literally threw a drink onto my tray. thank god it was sealed. Air canada needs to do a better job of dealing with this type of behaviour. It happens far too often with their staff
Cons: seat cushion for the back is too hard.
Pros: Lots of room, excellent service, decent food. Boarding was uneventful as was the flight itself. We were late taking off, but made up time and landed on time. Only had 1 hour 25 minute layover so was a bit concerned.
Cons: Cathay Pacific doesn't do a beverage service before serving dinner. I find it odd to get served a cocktail after the first course is served.
Pros: Too cramped
Pros: Second time in less than two years and satisfied on both trips. Good work Cathay Pacific.
Pros: Awesome everything from the food to there people was first-rate.
Pros: Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch
Cons: I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers
Pros: Service and boarding was smooth and friendly.
Pros: Price, entertainment, direct flight
Cons: Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins.
Pros: Quick flight
Cons: Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly.
Pros: Roomy seats, especially because the plane was not full. Friendly flight attendants.
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