Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The crew really cares about their passengers"
Pros: "Tripulación muy atenta"
Pros: "Service & information"
Cons: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Pros: "Crew was great. TV Entertainment system was excellent."
Pros: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Pros: "Crew and food."
Pros: "Left on time, arrived on time. Children aboard did not cry !uch."
Pros: "The entertainment was excellent, the seats very confortable"
Cons: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Pros: "Amazing crew, new planes"
Cons: "Food can be adjusted to the cuisine of the destination."
Pros: "Crew was really amazing."
Cons: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Pros: "seat space with leg room."
Pros: "Excellent Service and most friendly staff"
Cons: "Nothing was bad. But the food taste can be better"
Pros: "Nice menue, friendly staff, very comfortable seats"
Pros: "On time, fairly good food, good entertainment system."
Cons: "Very cramped seating when the flight is full. We're told to stretch our legs, but there is no place to walk or even stand."
Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Cons: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Pros: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Pros: "All of it was great!"
Pros: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Cons: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Cons: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "Service great and on time"
Cons: "Lounge in Cape Town was bad."
Pros: "Complimentary upgrade to business class."
Cons: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Cons: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Pros: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."
Pros: "Wonderful staff, service, food and comfort."
Cons: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Pros: "Great flight - and definitely the best airline food we've had in a while"
Pros: "Their efficient technique of boarding in Zones made it quick and effortless. The staff is very friendly and helpful! The entertainment was good and the flights where always on time.The food was excellent flying from Venice! Overall a great experience with a world class airway."
Pros: "Excellent customer service, smooth boarding, good food."
Pros: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Cons: "I had a little trouble with the dvd monitor."
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Pros: "It was my first time traveling on business class and I had an amazing experience, friendly and helpful crew, they always made sure that I was doing fine and if I needed anything or any help. Healthy options on they food menu and delicious food and beverages. I am looking forward to traveling with Qatar airways again in the future."
Cons: "Would prefer more options on they entertainment menu."
Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."
Cons: "No entertainment service from Doha to New York"
Cons: "No internet"
Pros: "The entertainment choices were great."
Cons: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."
Pros: "The staff was good and food as well had a great trip"
Pros: "I like it."
Cons: "No problem"
Pros: "Great short flight. Very smooth star to finish."
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Pros: "Kaptan Pilot and crew we’re excellent"
Cons: "Seats are uncomfortable. Too narrow."
Pros: "Short flight, good sandwich, nice plane."
Cons: "Everything’s fine."
Cons: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"
Pros: "This flight was great. It was a short flight but food was still served. Crew was very nice."
Cons: "Boarding was late and no announcement came from anyone."
Pros: "Food was decent and the crew was great."
Cons: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."
Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Pros: "I did like the food, very nice stuff."
Cons: "I order some to help to find my gate for a another international flight,but no one came. For such long flight, definitely need to have sits with more space. Very hard to flight in such tight space"
Pros: "On board catering and new planes are a plus"
Pros: "13 hours went by fast enough."
Pros: "Food was fine"
Cons: "delay time and Istanbul airport"
Pros: "Everything was exellent"
Pros: "Loved the selection of movies. Airplane seats were comfy. Departure and connections were on time."
Cons: "Flight attendants were very slow to respond to requests and when an old passenger threw up, they didn't offer him help. They just sprayed the area and left the yuck instead of cleaning up immediately, despite my numerous requests. So you can imagine the smell."
Pros: "A much nicer 777 on this leg."
Cons: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
Pros: "Great comfy seats, coffee, and snack for just a 2hr flight. Happy it was vegetarian!"
Pros: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Cons: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."
Pros: "The crew's effort to comfort the passengers and the food served"
Cons: "Delay both before and after boarding"
Pros: "We were happy about everything on the flight. The flight crew was attentive, the food was good, and the baggage came to the pickup carousel quickly."
Cons: "We liked everything."
Cons: "The "Pasta-cheeze" meal on TK 31 was horribly bland, reminded me of the gruesome meals I had on United Airlines. I was totally shocked, because all other meals were excellent."
Pros: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Pros: "Love the food and confort"
Cons: "Never got window, i lost a connection because the delay in NY and i had to wait an entire day, lost one day of my vacations"
Pros: "The security measures"
Cons: "On of stewardess was very rude ."
Pros: "From the minute we boarded the plane, we were given refreshments and tasty food in the business class. When it was time to sleep the flight attendants made our beds for us! It was heaven! We will use this airline again!"
Cons: "If you were to become hungry in between the meals they serve, you need to go to the chef's station to pick/ask what snacks you would like. As a first timer we stumbled upon that. One of our seats didn't work but was able to scoot over as it wasn't full."
Pros: "Delicious meals, friendly crew, good selection of entertainment."
Pros: "we arrived on time, as scheduled."
Cons: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Pros: "Service is excellent. Ground support was okay, not overly friendly."
Cons: "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
Pros: "One stewardess was very helpful, even though she could not speak English."
Cons: "13 1/2 hour flight three rows from the rear of the plane. I feel and smell like a sardine. The food was horrid. I tasted it, but thought best of eating it for fear of food poisoning. It also looked disgusting. Couldn't understand any of the announcements."
Pros: "I like the entertainment system with lots of movies chooses."
Cons: "Terrible connections. Long delays. Truly awful"
Pros: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Cons: "Nothing! Everything was perfect!"
Cons: "I didn't book any flight. Don't know why you think i did. I hope the actual person who booked had a nice uneventful travel experience."
Cons: "Lost my bag. Again no gate number from Instambul to NY."
Pros: "A lot of food and drink, toothbrush, slippers, etc."
Cons: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Pros: "My husband and I had a very average experience overall. From boarding to inflight customer service."
Cons: "We did not plan to check in any luggage since we had few connections, so we decide to take our rimowa luggage with us. So we were forced to check them in because it was only 8kg allow per passenger on carry on. So our luggage end up full of big dents, and scratches. We reported to the airlines and it was hard to justify what we were complaining about it. As a consumer were are very unsatisfied and unhappy. One of the worst experience in hospitality I have ever experience."
Pros: "The crew and flight it self was great"
Cons: "Tuna sandwich not good and flight was an hour delayed"
Cons: "Service was poor - my chair was broken had to switch seat - after switching the person in front of me his chair was broken as well and he was praticly laying down on me. My earphone broke in pieces..... Kids behind me was banging my chair the entire flight. Food was just bad ! I heard so much about Turkish Airline as being one of the best airline that I tried it . Big disappointment !!!!"
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Cons: "Staff was a bit rude"
Pros: "The seats were comfortable and service was great. They have entertainment options, and working plugs so I could charge my laptop (I often end up with one that doesn't work on other airlines). Would definitely fly Turkish again."
Cons: "I requested vegetarian meals, and they were all vegan. Not a big problem, but would have liked some butter for my dinner roll."
Pros: "Entertainment choices were great, entertainment available at seat back was excellent."
Cons: "By the time they reached my row (37), they had run out of lemonade, chicken dinner, and even customs card. That was poor stocking. The service was mediocre at best. When I asked for beer and a cup of water, the female flight attendant ignored my request and just gave me water. Chicken entree had run out. When I pointed out that I do not eat beef, I was given a half-eaten special-order vegetarian tray: the salad, dessert, bread were all missing. I had to ask again for the rest of the contents of the tray and the male flight attendant was none too happy. So much so that, come breakfast time, he deliberately skipped serving me breakfast - he served the people on both my sides, and just walked away without so much as an explanation. That is rude and obnoxious behavior not becoming of anyone in the service profession."
Pros: "Good in seat entertainment with many choices. In seat charging for devices."
Cons: "Leg room was unbearable for a 777, even for a 5'4" person! Only saw crew for the first 2 hours and last 2 hours of a 13 hour flight."
Cons: "Crew was trrrible not nice .. sears old and small food terrible..and the stop in Brazil u see people cleaning next to you is funny and weird..never again turkish is good only for short flights"
Pros: "Everything went very well. The food was fantastic. Just too warm on the plane."
Pros: "On time departure and arrival, staff want out of their way to make the flight enjoyable. The stay at Istanbul airport was a nice experience."
Cons: "Seats can be better."
Pros: "It was on time and got me where I needed to go."
Cons: "The crew often bashed my wife's elbow with their trolleys. I am 6'2" and I could not sit with my legs straight in front of me. There is no leg room and the seats do not recline very far. The food was repulsive. They ran out of vegetarian options (my wife is a vegetarian) and what we did eat turned our stomachs."
Cons: "On-time departure and arrival, clean and well-maintained aircraft, good crew, decent meals (2), very tight seating in Economy without much comfort."
Pros: "Great crew! Excellent customer service with a smile!"
Cons: "Not sure how, but the food could be a bit better."
Pros: "Seat was comfortable, food was good."
Cons: "The woman seated next to me was the mother of one of the flight attendants. She had terrible body odor that nearly brought me to vomiting—and this was a 10 hour flight. She was also brought all kinds of amenities from the attendants from the 1st class cabin—not really appropriate."
Pros: "Plane was in good condition."
Cons: "Seats are lousy and armrests so hard my arms go numb. Screaming babies for hours without stopping ."
Cons: "My flt from DEN was delayed so I missed my connection - it didn't happen."
Pros: "More leg room"
Cons: "Leg room and bigger seats"
Cons: "Flight was delayed"
Pros: "Crew was attentive and friendly."
Cons: "Food was not that good, flight was over an hour late causing us to miss our connection in Frankfurt. Consequently we were also charged for our car pickup in Prague. Overall, not impressed with Lufthansa."
Cons: "Food was OK, could have been better."
Pros: "Beautiful plane, economy seating more generous than normal, excellent in-seat entertainment (easy to navigate, more options than I've ever seen before). Well done!"
Cons: "No problems"
Pros: "Most uncomfortable flight in years. No space. Hard seats, horrible food, had to beg for water. Little service, and not friendly. Overall a horrible flight. At least we made there on time"
Pros: "The crew & service on our Denver to Munich flight were incredible. Courteous, professional & fun. A crew like this makes flying a pleasure."
Cons: "The seats in economy on the A-350 were a horror show. Couldn't have made them more uncomfortable if they tried. It seems with each new model Airbus puts out the seats regress to more medieval technology."
Pros: "Everything exceeded expectations. Lots of food, space, drinks, and excellent flight crew. Excellent video selection."
Pros: "The crew and amenities are excellent!"
Cons: "Economy space is really tight."
Pros: "Service personnel for the most part were friendly on the plane. I was happy that my luggage came with me, i've had several times in the past when it hasn't."
Cons: "Some of the German women and men at the counter could be LESS serious and more polite in customer service. Delayed flight was a long time to wait."
Cons: "Everything was good except that I thought I booked a flight with the first checked item free which turned out not to be the case. If I had factored in paying for suitcases I would have booked something else."
Pros: "Lufthansa service is better than any us carrier"
Cons: "They didn’t track my luggage Lost bag for two days"
Pros: "I like the Aircaraft - A350-900 and service"
Cons: "Horrible customer service"
Pros: "Anna, she was the supervisor at the check in desk at Denver airport. She was super helpful and very nice. She went above and beyond to help me out with the issue i had... but everyone else i went to get help from were not at all helpful (3 other people), sour face, they probably hate their job. Movie choices on flight to Munich were great. Smooth flight, I didn't lose my bag so that was great too!"
Cons: "Rude crew member. One bad apple ruins the whole bunch. I pre selected my sest at check in on line but got different seat. Not sure why but that was uncalled for. Boarding was 35 minutes late because flight arrived late also. The lady that boarded us was nice and funny."
Pros: "The crew was very friendly and polite. The airplane was clean. The boarding was quick and easy. The entertainment was varied and enjoyable."
Cons: "It wasn't an issue on my flight since there were empty seats in my row, but I don't enjoy the spacing provided for personal items on the floor under the seat in front you. For four seats there are three sections; so, you can hope that someone doesn't need any space or else you have to decide how to awkwardly split it up."
Pros: "At least Lufthansa has a little bit more leg room."
Pros: "Awesome entertainment options, great dinner everything was yummy. Nice flight attendant"
Cons: "Flight was delayed, breakfast was horrible except for fruit salad."
Pros: "The crew's hospitality was exceptional in all areas. Best flight ever."
Cons: "They were helpful, kind, and courteous and above all, friendly."
Cons: "Seats are small, no entertainment, food was below average."
Pros: "the crew are exellent"
Cons: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Pros: "Good food; comfortable seats; not a full flight, so plenty of space to move comfortably. I appreciated the restroom configuration which did not impede movement between seats (in the lower deck). Service was generally agreeable."
Cons: "The flight attendants were cordial, but a little grumpy at times. This may have just been a skewed impression because of language barrier. There really was nothing to complain about."
Pros: "First time flying this airlines. The seats were comfortable and spacious. The entertainment options were excellent and the food service was regular and consistent."
Pros: "Interesting the bathroom downstairs...then asking people to not form lines on the stairs makes the process a little more complicated...if a person has mobility problems, which restroom should they use?"
Cons: "The boarding process was confusing. Lack of clear signs and announcements didn't help to form lines. People just went to the gates after families, handicapped, vets, etc..passed the gates, business and first. Improving that process by forming ordered lines would help. Entertainment presented movies that are old and have been dysplayed on flights for years. Entertainment in general is poor. Seating not as expected! I chose my seat online and once on the plane I found out the organization of the seats was different than the one displlayed online. I chose an aisle sea on a 3 seat row and I ended up on a 4 seat row and squeezed in between two other passengers. The seats are "growing" smaller and smaller, and the shape and mobility of the chairs makes them uncomfortable. On my row there were 3 screens installed on the ahead seats, and my screen was by 3/4 in front of the passenger on my right. That made difficult controlling the screen function with me stretching my harm over the other passenger's face. I payed $2,000 for that flight in economy. $2,000 for an economy class is not cheap! And you don't offer a great experience. Either lower the price or improve the overall experience."
Pros: "Boarding was fast Crew was polite"
Cons: "There was no entertainment on board!!!!!!"
Pros: "The overall feeling of this flight was 'relaxed'...after getting over the fact, that this was a huge (two story) airplane. Short flight from Denver to Frankfurt...only 8 hours:)"
Cons: "I would have loved to be offered eye shades and ear plus, since most passengers watched movies and i wanted to sleep:)."
Pros: "Flight was on time comfortable good crew clean and upbeat"
Pros: "Lufthansa certainly stands out above ALL American carriers"
Cons: "The crew we had was very impatient and irritated quickly. The flighy attendent name was Jorge. Starting at the beggining of the flight before we took of I asked him about the head phones. One child had one on tye chair and I asked him if its suppose to be on the seat or given later on. He said it will be passed later and then with a patronizing manner he gave another head phone set and said: "I guess we havw an emergency". On the flight, every time he with the food and drinks he just stood there next to me talking over my head with the passenger begind me. Very uncomfortable, especially when it happens 6 or 7 times. When asking what drink we wanted ( the first time), i replied apple and orange juicewith no ice. He replied, with a patronizing manner "this it European company, not American company. Here we don't put ive if you do not ask for it".The incident that bother me the most is one that involved my kids also. My daughter (3 years old) was a bit scared of the flight, tired and did not want to sit on her chair. We tried to keek her on the chair buy she started crying laying down on the floor infront of our seats. Jorge the flight attendant saw her and told me to put her on the seat. Not in a manner I expect out of soneone in the service industry. I told him we are working on it and we will have her on the chair as soon as we can. When I said that he got irritated and a bit aggressive. For no reason the situation became hostile. The flight attendent on the other side (do not know his name). Can over and asked us what we needed amd if we need help. I told the other flight attendant we need 5 minutes and he said OK. After a few minutes she calmed down. Anotger passenger asked Jorge what beer it is and he replied, with contempt, " its German beer, its good"."
Pros: "Good flight good seats smooth ride."
Cons: "Boarding was not organized."
Pros: "Good job keeping up on food and beverages. Entertainment was great. It was a long flight but was manageable with great service"
Pros: "This flight was fine. About as comfortable as I expected."
Cons: "I sat next to a man who had a vape pen and a can of chew with him. So the entire nine hours I spent smelling his mouth tobacco and I could do nothing about it. It was disgusting."
Pros: "No communication"
Cons: "Unhelpful and now luggage has been lost going on 3 days in same clothes"
Pros: "Nice crew"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Cons: "Small plain and food was very bad"
Pros: "I've flown on many different airlines since I was 10 years old and hands down this Lufthansa flight was the best and smoothest flight I have ever experienced. First of all, the plane was very comfortable and had good leg room. The flight staff were all extremely courteous and attentive. There was one point where I was reading in the dark and the crew member asked if I wanted the light turned on to read! Normally I don't sleep on flights, and the same crew member asked if I wanted ice cream since I don't feel like sleeping. The crew seemed to have this magic ability to make the flight more comfortable without the passenger having to even think about it, or try to ask for extra service. All of the crew were just very outstanding and organized throughout the entire flight, they were all generally very helpful and kind. By the time I got off the 14 hour flight, I didn't feel even the slightest bit tired or anxious, I was able to spend time with my friends in Budapest upon landing and stay out till 2 am without having to sleep or rest because the flight was so good."
Pros: "The process of helping me to get on the connecting flight on time - a person led all those making this particular connecting flight to a bus and then straight to the gate. A very smart way to ensure we didn't stress or have to find the gate ourselves. Very impressive"
Cons: "Rude (American) passengers not keeping the "curtain down", when it was time to rest, and being very chatty. Also baby crying, but this is inevitable, it happened to all of us, when we had small babies."
Pros: "Nice flight not much disruption, Silent plane for a way back seat Nightflight was excellent handeled"
Cons: "Seats are too close together I had nicer meals on lufthansa flights."
Pros: "Excellent service from a very friendly staff. Wonderful entertainment options to pass the time on a lengthy flight. Couldn't have been a smoother experience."
Cons: "Nothing at all!"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Cons: "Boarding was very slow."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "The plane was very hot"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Cons: "lost baggage"
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Pros: "The service"
Cons: "The seats"
Cons: "Our lougage did not arrive"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "Everything excellent. Comfortable seats in business."
Cons: "Flight was cancelled."
Cons: "Boarding was confusing and disorganized"
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "Tiny old cramped plane."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "Delays and no proper customer service."
Pros: "Crew was friendly, food was good"
Cons: "Entertainment was broken in one of our seats, the seats were not comfortable"
Pros: "The seats were comfortable"
Cons: "Everything was ok"
Pros: "Nothing, total stress making us re-check our baggage"
Cons: "British AIrways could have checked our bags through from Denver to Paris....after all it was British Airways to British Airways, but they made us check only to London, retrieve bags carry them to another terminal recheck them for what Simon the BA ticket writer was nothing but pure error by British"
Pros: "I really like this airline"
Cons: "The crew were all very nice"
Pros: "Nothing to like at all."
Cons: "There is no food even water at international flight!!! Terrible service."
Cons: "I am a 5’8 woman- pretty slim. I had a window seat in the main cabin. I barely fit! But the guy in the isle was bigger and had to wedge himself into his seat. As a result, I couldn’t leave my seat for the entire 9 hour flight. Come on BA! Have some compassion! These long flights need bigger seats."
Pros: "The departures and arrivals were on time."
Pros: "Easy boarding, on-time departure, clean aircraft, friendly crew, decent food, free drinks."
Pros: "Despite having a delay in Denver, we were able to arrive on time. The crew was very friendly in greeting us as we boarded the plane"
Cons: "The boarding process was hampered by too many people putting too much carry on luggage in the overhead bins. Many put things in the overhead bins that could have been put under the seat. It didn’t seem like the crew was paying too much attention to this. In general the crew was pleasant, but there didn’t appear to be much sincerity in the pleasantries."
Pros: "The crew was very friendly. Lots of movie options. I got a voucher due to the delay."
Cons: "The delay was a bit of a bummer and it would have been nice to be compensated with more than a voucher that couldn't be used in LHR because it was in USD. I also would have liked to been told they were still planning on serving dinner despite the midnight departure; I fell asleep because they turned off the cabin lights and I assumed the meals had shifted, but instead I missed out of my dinner. Lastly, I am quite petite and still struggled with legroom."
Pros: "Crew was friendly and helpful, food was ok."
Cons: "The flight was delayed by roughly 5 hours, causing us to miss our connection and have to wait for the next flight. We missed a half day in Rome and instead spent over 8 hours waiting in airports. The seats were also terribly worn and uncomfortable."
Pros: "Orderly boarding and disembarkation."
Cons: "This airline is one of the worst in Europe, for the simple reason of putting short-term profits ahead of decent treatment of the customer. My flight across the Atlantic was 4 hours late, and BA refused to put me on the next available to Prague, even though the lateness forced me to miss the BA flight I have been booked on. Their reason referred to a technicality in the booking procedure, but actually BA has put in place "policies" aimed at their financial advantage, over and above reasonable treatment of the customer. BA's refusal to rebook me cost me a lot of inconvenience (3 hours on the phone, for one thing) plus about $150 (I am taking another route to Prague); BA was then able to sell both my original seat and an extra seat on the next flight from Heathrow to Prague. I will never fly BA again in my life if I can help it."
Pros: "Food and hospitality and staff"
Cons: "We were late 20 minutes and sat in tarmac another 15 minutes. Didn´t allow us enough time to get train, take bus, we had over 500 people lined up for bus, get through TSA, they pulled my suitcase for inspection, but didn´t look at it for 15 minutes until i called a supervisor as my connecting flight was leaving, and in fact, it had left as TSA does this purposefully and maliciously as it apparently happens all the time per ÇBritish Airways who had to reticket us. We had to return to A section another 20 minutes to be reticketed and luckily got on another flight to
Cons: "Very bad smell, pass landing"
Pros: "I like to fly BA because the crews ( and I assume the maintenance) are top notch"
Cons: "Tired old 747. Needs an upgrade. Packed in like sardines on an old plane that shows it age. Should have flown Norwegian. Major delay caused me to miss my connections though the BA staff were all over it."
Pros: "There was NO water in a 4+ hour flight unless you pay!!"
Cons: "Non of the three bottles I asked for on duty free were onboard It is apauling that food & drinks have to be bought in such a long flight including water!!!"
Pros: "I arrived safe and sound"
Cons: "Even though I purchased an exit row seat we were packed in like sardines. I know airlines have to make money but that flight was ridiculous. also, the plane was way too warm for much of the flight. Not sure if there was a problem with the air but for these prices...fix it please."
Pros: "Service is good, people are friendly. Efficient. Keep you up to date with changes."
Cons: "No complimentary beverages. Not even water. Baggage did not make it."
Pros: "Simple. Arrived (late) to my destination(s) in one piece. Pleasant flight crew."
Cons: "Expected more for my money...In flight services (movies) screens were very small and hard to see. No charging outlets for phones. Flights were delayed. No sense of urgency mentality? (Don’t get me started on the London airport experience)."
Pros: "The crew was friendly."
Cons: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."
Pros: "it was very clean on a board."
Cons: "even water for money"
Pros: "The seat was comfortable and featured the good headrests."
Cons: "Food was inedible so I left it. The sound on the movies was tinny making hearing difficult."
Pros: "The plane wasn't full, so there was an empty seat in-between my aisle and their window, as well as open spots throughout the plane."
Cons: "Plane was delayed several times. Website wasn't clear about what time to show up to the airport. Food was served late and was mediocre."
Pros: "Texting about lost bag, fast information"
Cons: "There not enough time for right connections if always delayed, bags are not at the destinatiion, no drinking water without ovepriced purchase on the plane from London to Prague,"
Pros: "The food was good and there was a great movie selection."
Cons: "I felt like a sardine. The seats are very tiny and there are so many of them."
Pros: "Boarding went fast."
Cons: "Too tight, not possible to sleep a little bit."
Pros: "Crew were exceptional in service friendliness and attentiveness."
Pros: "i got there alive."
Cons: "narrow seats, no legroom, small entertainment screens, OK food (but they are British, so not much expectation), then no gangway off the plane, we had to wait a long time for the stairs, then everyone down the stairs onto a bus. staff was friendly enough, but once they fed us and one round of drinks, they were gone until they rushed us thru breakfast (no coffee refills). good thing the flight was cheap!"
Pros: "Food was delicious and out flight attendant was very helpful. Plane was quiet and the movie options were good."
Cons: "Plane was honestly very dirty. There was a ton of crumbs and gross stuff in th seat back pocket. Which I did not even use because I didn't want any of my things to touch. The overhead lights were covered in dust. So make sure you have some some type of cleaning wipes with you!! I do understand that I was flying economy, but that doesn't mean nothing should be cleaned."
Pros: "Clean plane"
Pros: "First time we upgraded to Business Class. It was fabulous compared to the cattle car we usually fine in/"
Pros: "food was good"
Cons: "IFE was not good the equipment is very old and selection is limited"
Pros: "Very courteous attendants"
Cons: "All good"
Cons: "Crew seemed to be "just getting through their day" simply going through the motions."
Cons: "food was not good."
Pros: "I loved the legroom in the emergency seat I had and the service was top notch. The food and food choices was also really nice and the wine served with dinner was great."
Cons: "Overall loved my emergency row seat the only negative for my particular seat was once the rest of my row was filled in and the 2 seats in front of me it made it impossible to get out of the seat and stand up unless I could had the person sitting in front of me get out of his seat."
Pros: "There was something to like?"
Cons: "This was a four hour international flight from London to Istanbul. There was no in-flight entertainment system of any kind, not even audio, and there was no free food or drinks. Not even a bag of peanuts or a soda. Everything had to be paid for. And if you did wanted to purchase something, it took forever since passengers had to whip out a credit card. Cash not allowed. I have never been on an international flight that made you pay for food and drinks. When I inquired why, the reason given was that this was a "short-haul international flight". Oh, I see. British Airways is now a discount airline."
Pros: "On time arrival"
Cons: "Service, crew, departure delay, dated vehicle"
Pros: "The flight was half full"
Cons: "The plane was half comfortable. We were charged for everything. Water, etc."
Cons: "Why do I have to pay for food in an international flight? Ridiculous."
Pros: "Wine with dinner."
Cons: "No tv for 9hr flight. Breakfast was awful."
Pros: "No turbulence!!!"
Pros: "For economy class it was good seats (bulkhead), the crew were nice, and the food was good."
Cons: "The tiny screens for movies were awful. Worst of all, the horribly loud voices that nearly break eardrums when the crew comes on during the flight was both painful and annoying."
Cons: "Crew was pretty unfriendly! There was no food served and no in-flight entertainment although the flight was 4 hours! Worst airline I have been so far! They need to learn alot from other airlines such as American Airways or Turkish Airlines!"
Pros: "The flight was not very full, so we could spread out. Normally I really like British Airways, but the lack of AC was difficult."
Cons: "The air conditioning did not work and it was very warm, 77 degrees at least, the whole flight. It made it very uncomfortable. They said something was broken."
Pros: "On time, friendly crew and decent food. Price also good"
Cons: "20 year old plane with tiny entertainment screens. Old and uncomfortable seats, especially for a long flight. Can't believe we were at a remote parking position inbound and outbound at LHR..."
Pros: "It all went smoothly and was on time"
Pros: "ALL the cabin crew were excellent! Polite and helpful and cared for the comfort of all their passengers."
Pros: "Nothing in particular"
Cons: "Sprang for business class. Could not get assigned seats until 24 hours before takeoff unless I paid an extra $200 and therefore got the last 2 seats together. Check in was very slow. The agents disappeared for about 15 minutes. Business class lounge ran out of food but BA gave us vouchers to eat elsewhere in the terminal. Flight left about an 90 min late (seems like it is always late) so had to run through Heathrow to catch the connection. Boarding area was too small and chaotic. Seating in business class was ok for me as I am only 5''7" but would be poor for someone over 6 feet. The steak entree was brown through and through. Overall the experience was disappointing."
Pros: "On time departure, early arrival, very kind and solicitous flight attendants."
Airlines flying from Colorado to Turkey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights