Paid for seat assignments that did not in any way match seats received, and had to upgrade at checkin
All was great on flight to Tokyo. The ROOM setup was very comfortable. Definitely will try to do again.
Long haul from Chicago to Tokyo was great, traveled in the ROOM on ANA and experience was great all around. The flight from Tokyo to Bangkok was fine. Definitely a good way to go. Should have stopped in Tokyo for a bit.
The boarding process, food is one of the best, seats are roomier with better leg room.. the attendants are nice and accommodating…
We have had better ANA experience. The crew are friendly.
The cabin was hot. I was sweating during the whole trip.
Crew were efficient and friendly. But my seat was very uncomfortable . Was seated at last row window seat 27. Too cramp
We did not receive our special meal request (vegetarian). The crew was apologetic but then kept interrupting me at least 6 times to ask to see my email or access the web to show verification. (I did not have internet access while on the plane). They kept asking the same questions and taking down the same information. It became exasperating. I understand these errors occur but the constant questioning was disrupted and only compounded the error.
excellent, food was great, the crew were excellent and very accommodating. thank you very much
Flight was on time and the crew was as expected, friendly and respectful. Food could’ve been better though.
Not so good. Crew was not as attentive as they should have been especially if flying business class. Only offered dinner 2 hours after takeoff. My flight attendant seemed overwhelmed. Pushed my help button but no one came. I explained everything on my previous review.
The pilot was late so we didn’t take off til almost 2 hours late.
Even through the flight was delayed due to storms near IAH The flight was great! The crew was so hospitable and professional
The aircraft was older, had limited entertainment options and no wifi on board. The flight attendants weren't the friendliest, but they were okay. Overall an okay flight.
United Airlines is my preferred airlines and I am thankful for Gary who also help support me on the phone to switch my flight literally last min.
The flight was on time. I generally don’t drink or eat on short flights and the seats were good and the flight attendants were friendly. That’s all I expect
The attendant were friendly. I suggest you have a medical attendant on board every flight so that in case someone is sick , he/she will help them.
It was so uncomfortable for 14 straight hours it was torture
Why does it have to be painful to fly long distances?
The flight and boarding were easy peasy. I was traveling with my 4-year-old, so a smooth boarding experience was especially appreciated. My only piece of feedback is really about where our gate was in O'Hare. They've shoved four gates into a tiny corner of the B terminal and there isn't early enough room or seating for everyone. Not United's problem, but did dent the overall experience.
