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Cons: Sat on the runway for over an hour.

Pros: Amazing crew and service

Cons: The flight should be on time

Cons: Worst airline in the world ! Rude staff terrible customer service, flights were late, connecting gates were a mile away. I will never fly air China again. Food was disgusting

Pros: The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food.

Cons: The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly.

Pros: cheap price

Cons: steward/airhostes did not smile and talked angrily to customer.

Pros: Plane was ok

Cons: Better customer service from airline employees

Pros: It’s hard to complain about the comfort when the price of the flight was so good.

Cons: Audio headphones provided for the inflight TV service were kinda bad and it’s a special plug so regular wired headphones we use in the US don’t work. Not a complaint just an observation

Pros: The seats are wide. Lots of legroom.

Cons: The take-off and landing could have been better.

Pros: Very spacious even for a small flight.

Cons: The food could have been better.

Pros: GREAT FOOD

Cons: NEED TO ORGANIZE BOARDING - IT WAS A NEAR RIOT IN MANILA

Pros: The crew was attentive and kind. The food inflight is pretty good for airline food! We were able to check two pieces of checked baggage per passenger, no problem (to/from USA).

Cons: Boarding from SEA is organized with designated lanes for various rows, but boarding elsewhere, there was no protocol for when to line up.

Pros: If crew with smile would be better

Cons: Unexpected plane switching to another model of different seating plan made previously done online check-in confusing.

Pros: seat was comfortable and roomier than other asian airlines. the head/neck support was particularly nice fitting the neck snugly. food was quite good.

Cons: toilet on board can be cleaned/re-supplied better.

Pros: seats had good leg room

Cons: same movies as when i flew in 4 months ago

Pros: Very happy with the crew, both at the kiosk, the gate, and the airline crew.

Cons: The food could have been better, Cathay Pacific had the best airline food I've experienced so far.

Pros: It was the Badtz Maru plane

Cons: There were bulkhead seats that people were not allowed to move to even though most of the rows were full. The bulkhead row remained completely empty.

Pros: The crew are efficient and helpful. The food is good too.

Cons: Hope they have anime movie in the choice

Cons: Space between seats - boarding time - food quality

Pros: The crew was very good at serving the meal. The crew did a great job telling passengers to get back in their seats when they were standing up while we were on the run way after landing.

Pros: The flight attendants were nice

Cons: Organization is poor, food is aweful, seats are bad

Cons: I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer

Cons: Prior to taking off, (male) flight attendant was rude when demanding me to turn off electronic. Girl to my right rear kept her moving playing on her computer during entire takeoff. Flight air conditioning was not cool, let alone cold, so I was hot the entire flight. When landing, I was directed to return my seat to upright position, while man in front of me did not have to, girl next to him did not have to, and several others throughout the flight did not have to return their seats to upright position. It really seemed like the flight crew played favorites or (more specifically) discriminated.

Cons: Very friendly crew members.

Cons: Why is my passport number wrong?

Pros: Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!

Cons: The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure.

Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Pros: Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business.

Cons: Food was overcooked but plentiful Fruit selection excellent. More English fluent staff.

Pros: I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit.

Cons: Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA.

Cons: Cramped seats, no leg room, horrible food, stupid COLD snack!

Pros: everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years...

Pros: The crew was terrific. Always smiling and helpful.

Cons: If you need more space economy is a tight fit. It would be better to upgrade.

Pros: The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US.

Cons: Seating can always be made more comfortable.

Pros: Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result.

Cons: Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride.

Pros: Fast and efficient boarding process. Nice selection of movies.

Cons: Seats (economy) can always be more comfortable.

Cons: Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve.

Pros: This was the big league of airlines. Great staff, presentation, service, food, entertainment. Felt appreciated as a customer during the entire experience.

Cons: Extra checked bag fee was very costly, nearly $100.00 (CAD).

Pros: Every thing was excellent. The crew was very courteous and gracious.

Cons: Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline.

Cons: Seat lacked good padding, very uncomfortable for 12 hour flight

Pros: crew was amazing and movie selection was good

Cons: poor business class seats and small screens

Pros: I made a pleasant flight with the kindness of the flight attendant.

Cons: I made a pleasant flight with the kindness of the flight attendant. However, I missed the connecting flight because the plane was late, and there are so many things that I regret as bleow,1. There was not enough help from the ground. 2. The plane didn't wait for a minute. 3.Unfriendly transfer cou

Cons: entertainment

Pros: The in-flight entertainment was good

Cons: nothing better

Pros: Nothing! I like absolutely nothing about this experience! Worst fight of my life and I plan on letting my reviews reflect that!

Cons: I was doused with water 2x (condensation about 7 ounces of fluid) from the air ducts. Continually dripped on for 12.5 hrs. Before getting off the plain I took a picture of the napkins stuffed into the cracks over my head as their “solution” and was aggressively asked to delete the picture. I didnt

Pros: Nothing is amazing.

Cons: 8 hour delay. Paid for luggage. No food or beverages. Man behind me played a loud video with a baby crying and wasn’t told to turn it down. No help with luggage up stairs or down stairs.

Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.

Cons: Food could be better.

Cons: Wifi didn't work

Pros: Both check in and in flight crew were very nice and helpful.

Cons: Snack option

Pros: Crew was very friendly and helpful.

Cons: Not a thing

Pros: The in-flight entertainment was good

Cons: nothing better

Pros: More leg room than traditional American carriers. Flight crew is a little different, but would fly them again when going to Asia. I felt safe and was happy with service.

Pros: Food

Cons: Flight was 4 hours delayed with no explanation or access to WiFi given.

Pros: the crew

Cons: No WiFi at all

Pros: The plane didn't crash. The flight left on time.

Cons: The staff were fine but not overly friends. We had to circle the airport over Okinawa for roughly 30 minutes before landing due to flight traffic. When an elderly gentleman stood up to use the rest room, the staff shouted at him to sit down. That could have been handled much better.

Cons: Everything with airline is fine just people who flying in China are OMG! Be ready to hear and smell. Disgusting

Pros: I did like the modern touch of the aircraft and it made me feel cozier.

Cons: The food options are not that great, and it is almost the same meal given over and over, which does not taste that great.

Cons: package service. lost my package twice.

Pros: Nothing! I like absolutely nothing about this experience! Worst fight of my life and I plan on letting my reviews reflect that!

Cons: I was doused with water 2x (condensation about 7 ounces of fluid) from the air ducts. Continually dripped on for 12.5 hrs. Before getting off the plain I took a picture of the napkins stuffed into the cracks over my head as their “solution” and was aggressively asked to delete the picture. I didnt

Pros: Crew was attentive. Seats were comfortable. Food was not bad.

Cons: Improve the Beijing airport.

Cons: Alaska missing my​ suitcases I​ could not​ get​ them​ on​ time​ made​ me​ annoying

Pros: The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing

Cons: Good appearing & tasty foods with better snacks

Pros: Good

Cons: Everything was great

Pros: Crew is very friendly! And overall plane was clean.

Cons: Better control of rude/upsetting passengers around.

Pros: Nothing

Cons: Rude flight attendant! No manners! Absolutely disgusting

Pros: The crew was attentive and kind. The food inflight is pretty good for airline food! We were able to check two pieces of checked baggage per passenger, no problem (to/from USA).

Cons: Boarding from SEA is organized with designated lanes for various rows, but boarding elsewhere, there was no protocol for when to line up.

Pros: crew was efficient. economy seats are roomier than most. food is tasty.

Cons: no salt or low sodium option meals for people with heart disease and dietary restrictions. less repetition on same announcements that interrupts watching/listening to entertainment console.

Cons: Everything was good

Pros: Entertainment selections are awesome, plenty to keep you busy on such a long haul. I also like that they require seat backs upright during meal service so your tray isn't jammed into your lap.

Cons: They won't serve coffee or tea except during meals. Online check-in and seat selection doesn't work, and phone service might as well not be offered. I had to wait until an hour and a half before the flight to get a seat and of course by that time it's nothing but middle seats.

Pros: crews are very friendly and helpful

Cons: counter staff needs more training on reorganize seat for passengers when flight is seating half empty.

Pros: Pretty typical domestic flight, nothing spectacular

Cons: Nothing noteworthy to complain about.

Pros: Airline attendant was supper kind in trying to help me find my medicine that rolled away from my bag. Emailed HK airline lost and found. Snacks were plenty.

Cons: Check in online was challenging took >1hr as the code # needed to check was not the confirmation #. Needed online chat support to complete the process.

Cons: The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours.

Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.

Cons: Food could be better.

Pros: Everything was normal, nothing amazing

Cons: Food, the didn’t have vegetarian options and everything was in chinese

Cons: Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai.

Pros: The in-flight entertainment was good

Cons: nothing better

Pros: It was ok. It’s a long flight to sit in regular seating. If anyone is flying international I would definitely recommend first class or business.

Cons: The food will keep you alive but is not that tasty to me but I’m used to American food. They served Chinese food.

Pros: My flight was exhausting zing eventually uncomfortable. The seats weren't clean as it irritated my skin. I didn't eat the food as I couldn't identify it. Passengers were told it was "chicken" but it didn't appear to be chicken. The flight attendants didn't know English so they weren't helpful at all

Cons: Cleanliness of plane. Better food and beverage quality. Bilingual flight attendants.

Pros: Crew very helpful, patient, and kind.

Cons: Despite leaving on time, the flight usually arrives about 1 hour behind schedule. We took 4 flights with Air China and all 4 arrived to the gate about an hour after scheduled.