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Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english

Pros: Flight was on time. Got to choose seat ahead of time. Professional service at the City check-in. Seamless travel.

Pros: Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive.

Pros: Crews are good. The seat has more room for leg.

Cons: I like this flight

Pros: Smooth take off and landing. Courteous attendance. Had choice of food. Could have used a snack in between the meals.

Pros: Food was good.

Cons: The seats were too narrow.

Pros: short (3 hours) flight. food is okay as airplane food. seats are pretty big.

Cons: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound.

Pros: Absolutely nothing. This is one of if not the worst airlines worldwide.

Cons: This airline would not even let me check in and board my flight. I had a delay on another airline getting to my flight, but was still at the check in counter 45 minutes before my scheduled departure. And was told i was not allowed to take the flight. So ridiculous. Worst customer service imaginable.

Pros: It was fine. The price was good.

Pros: Very professional operation, no hidden costs (eg pay for movies, drinks, whatever), all staff were lovely, and my mother’s gluten intolerance was noted, double checked, then catered for.

Cons: Unfortunately, the food was not great tasting, though breakfast was okay. Apparently the vegan hypoallergenic plate was way worse. Space wise, not the roomiest either.

Pros: Full dinner onboard for 2 hr flight. Valiant crew trying to get chaotic boarding done and shuttling bags fore& aft dealing with a lot of flying newbies

Cons: No boarding by section and seat numbering starting from 31. Total chaos when boarding, didn't ask people to stuff small stuff under seats.

Pros: The crew was great.

Cons: The seats could gave been more comfortable.

Pros: The stewards and stewardess’ were pleasant

Cons: Our first Air China flight departed 2 hrs late and then to top things off they lost my wife’s luggage on the way to Thailand. We had to wait in the airport for hours for it arrive on the next flight. The experience at Beijing airport was my worst experience in any airport. The Chinese staff were very rude. Just to transfer planes everyone must submit their fingerprints. I don’t think I will ever fly Air China again simply to avoid this airport.

Pros: Seat is more comfortable then other economy class

Cons: They really need to improve in food, quality and Choices. The cabin crew lacks warmth.

Pros: Good service

Cons: The food was very poor.

Pros: Everything

Pros:

Cons: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX

Cons: We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner.

Pros: Even coach had plenty of room

Cons: Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles.

Pros: The seats are wide. Lots of legroom.

Cons: The take-off and landing could have been better.

Pros: They are accommodating and respectful

Cons: Fair enough

Pros: Nothing! They made me very upset!

Cons: They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!

Pros: The in-flight entertainment options were rather sparse (compared to other airlines I've flown in the past e.g. Singapore Airlines/Qatar/Emirates). However, everything else was pretty good. The bathrooms were maintained throughout the flight and I appreciated the water bottle so I wouldn't have to keep waiting for the little trays of drinks to come around.

Pros: Great friendly flight attendants.

Cons: Nothing I can think of.

Cons: seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle.

Cons: The stewardesses could carry more smile when serving, a bit cold.

Pros: Check-in counter - staff was corteous

Cons: Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later.

Cons: It would be better if it was on time

Pros: Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants

Cons: Food can be better

Cons: Could have a better

Cons: Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price.

Pros: I think just the boarding experience.

Cons: Food and needs to widen the selection of movies with current ones. Also, it was difficult to understand since it was mostly written in Chinese language.

Pros: seats are comfy fast boarding on time

Cons: not enough food

Pros: short (3 hours) flight. food is okay as airplane food. seats are pretty big.

Cons: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound.

Pros: Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)

Pros: Nothing

Cons: Everything

Pros: We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid.

Cons: Food options were limited. Boarding was a long process by bus out to the tarmac.

Pros: The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai

Cons: Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew.

Pros: The food was good and they had plenty of good movies.

Cons: My luggage come a day late from Ho chi Minh air port.

Pros: new plane

Cons: passengers are loud and rude

Pros: It was fine. The price was good.

Pros: Attentive crew, good breakfast in business class

Cons: Very warm, delay in boarding

Pros: seats are comfy fast boarding on time

Cons: not enough food

Pros: Smooth take off and landing. Courteous attendance. Had choice of food. Could have used a snack in between the meals.

Cons: Transfer process is too hassle

Pros: The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep.

Cons: I don’t have anything bad to say. The service was really good.

Cons: The WiFi service did not actually work. Also it is not clear that despite checking in online you still have to check in at the airport too

Cons: We have to claim the baggage outside and then come back to check in and get the new ticket to Bangkok again it’s terrible

Pros: The ticketing and boarding process went well.

Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.

Pros: Full dinner onboard for 2 hr flight. Valiant crew trying to get chaotic boarding done and shuttling bags fore& aft dealing with a lot of flying newbies

Cons: No boarding by section and seat numbering starting from 31. Total chaos when boarding, didn't ask people to stuff small stuff under seats.

Pros: It was fine

Cons: The plane wasn't as new as the one on the way over and it would've been nice to have a bigger selection of movies. Also, they ran out of one of the meal options twice and the second vegetarian meal wasn't that great.

Pros: Good food Cheap airfare considering it’s Dec. Boarded/departed/arrived on time/ahead of time

Cons: Leg room quite tight Ipad instead of a built-in screen

Pros: It was fine. The price was good.

Pros: Almost nothing, this was a terrible flight and experience! The movies were good, that's about it.

Cons: No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances.

Pros: Nothing

Cons: They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again.

Cons: The flights got delayed. One of the flights got delayed without a notice in advance.

Cons: Why is my passport number wrong?

Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english

Cons: No earplugs, TVs are too far away to read the English subtitles.

Pros: The crew, the plane, the professionalism.

Cons: More legroom!

Pros: crews were amazing

Cons: Food

Pros: For such a long flight, the seats were roomier than I expected - 2 at the sides, so there wasn’t the discomfort for a middle person.

Cons: The food was fine, but I was happy to have brought my own snacks along.

Cons: Everything is fine.

Pros: I was finally able to have a working TV. Crew was great again.

Cons: No leg room. No new movies - like watching reruns

Pros: It was fine. The price was good.

Cons: Boarding in hong kong was chaos. Different staff saying different ways to board confusing a lot of people.

Cons: The only food I ate all day were the two meals on Hong Kong airlines flights. On the flight from HK to BKK we were served a hot meal of Beef, rice and vegetables. At the time the vegetables tasted a little starnge but I was very hungry so I finished the meal. After arriving at my Bangkok hotel I started to feel unwell and by the evening I was repeatedly vomiting.

Cons: I am 175cm and could not fit my legs behind the seat. It was extremely uncomfortable.

Pros: Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good

Cons: It’s no fault of crew that the flight is difficult due to length of time from Pudong to Vancouver! But the seats are too close for such a long flight and my tv only had one ear plug working (yes, we changed plugs to try to get it to work, but because the plug-in jack on the tv itself was broken, it just wasn’t able to be fixed during my flight), and the tv is the only thing that makes the flight remotely bearable!!

Pros: Crew was amazing especially for such a long flight. Nice to get food too. Great on flight entertainment

Cons: Breakfast was not nice. On line check in could have been easier.

Cons: No earplugs, TVs are too far away to read the English subtitles.