Find cheap flights from Columbus to Baden-Wurttemberg

Find cheap flights from Columbus to Baden-Wurttemberg

Round-trip
Economy
Columbus (CMH)
Baden-Wurttemberg
Tue 11/24
Tue 12/1
Any month
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Good to know

Low season

January Best time to beat the crowds with an average 7% drop in price.

High season

May Most popular time to fly with an average 30% increase in price.

Average price round-trip

$851 (avg. price over the last 2 weeks)

Good deal round-trip

$668 or less

Good deal one-way

$378 or less

Top tips for finding cheap flights to Baden-Wurttemberg

  • Book at least 4 weeks before departure in order to get a below-average price.
  • High season is considered to be May, June and July. The cheapest month to fly to Baden-Wurttemberg is January.
  • Morning departure is around 52% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 5 airlines serving Columbus to Baden-Wurttemberg

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 10,878 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Pros: "Amazing crew, seats were super confortable. Overall top experience !"
Cons: "Nothing"

Pros: "Amazing"

Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."

Pros: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Cons: "Nothing."

Pros: "Good flights"
Cons: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."

Pros: "The crew was friendly."
Cons: "The food was horrible."

Pros: "Everything was just average to poor."
Cons: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."

Pros: "i like the service of qa. its amazing."
Cons: "none at all"

Pros: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."

Pros: "Q-suites and business class flight crew."
Cons: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."

Cons: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."

Cons: "Leg rooml"

Pros: "price, comfort, food"

Pros: "The 17hr flight went relatively quickly. Much faster than expected."
Cons: "The long wait between flights and finding a scheduled flight before mine that I could have taken."

Cons: "The ticketing agent told me I had a window seat, but in reality I had a middle seat! For a 14 hour flight, that’s a big difference! Highly disappointed when i got to the gate and the plane had no window seats available."

Pros: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Cons: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."

Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"

Pros: "Great"
Cons: "Nothing."

Cons: "Plane was full with some annoying passangers near me. The plane was not very new/clean."

Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"

Pros: "The crew service"
Cons: "The cost of internet access"

Cons: "Great staffs and food service."

Pros: "It was comfortable flight with a friendly crew."

Pros: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"

Pros: "Friendly service, and comfortable ride, will gladly fly again"

Cons: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."

Pros: "Office staff was cooperative Overall flight was good"
Cons: "Ground crew was rude in behavior - not all but briefing counter staff"

Pros: "Food OK"
Cons: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"

Pros: "The older style seats are actually more comfortable for taller and larger people."
Cons: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."

Pros: "its a five stars trip in its services"

Cons: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"

Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."

Pros: "I liked the food, the crew, and the team at the airport was nice and professional."

Pros: "Service"

Pros: "excellent services from top to bottom cabin crews.Salute to Hats off them."

Pros: "Crew were nice as always and the toilets were clean."
Cons: "Movie selection wasn't that great and food was disappointing. My meal was cold and unappetizing. Vegetarian food can be delicious and vegetarian meals used to be good in QA. I've noticed it declining in quality over the past year. Bread is always cold and hard and vegetables are sometimes tasteless. I also never get good dessert :( luckily, the cabin crew giving out food still had some other food I could eat so I just gave back my special meal which was cold and unappetizing."

Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."

Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"

Pros: "Food quality needs to improve, some chairs can't recline."

Pros: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Cons: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."

Pros: "Great airline...nice staff, very attentive and polite."

Pros: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"

Cons: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"

Pros: "On time"
Cons: "Food is so bad and it's finish quickly and there's no Choice is. And there's one point Why the flight stops tow times in Vietnam going and back It's should one time and back to Doha"

Pros: "Food was good"
Cons: "The crew did not respond to call lights. No Wi-Fi on such a long flight."

Pros: "boarding and cleanliness"
Cons: "the flight crew were not friendly and the bar closed before it opened"

Pros: "Crew were super nice, a lot of entertainment varieties"
Cons: "That I had to deal with some rude local officers at the airport, one of them was Qatar airline employee, 3 were security and immigration staff. They ruined my trip with thier rudeness."

Pros: "I usually don't need a lot in the flight, just to kill some time. With Qatar, it was easy, your own entertainment screen with a huge selection of content. Plus the seat was very comfortable and wide, a lot of leg space. New aircraft. what more can you ask?"

Pros: "Everything"
Cons: "Nothing"

Pros: "People were friendly. Flight was comfortable."
Cons: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."

Pros: "Seats comfortable. Food was good."

Pros: "Crew was great !!!"
Cons: "Seating in upper class is uncomfortable and bedding is not fresh."

Pros: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Cons: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."

Pros: "such a big difference in size of aircraft, very comfortable and great crew."

Pros: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Cons: "Checking in bags and printing boarding passes were long unorganized lines of people"

Pros: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."

Pros: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Cons: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."

Pros: "Nobody are better hosts than the British. Great service, lovely people."

Pros: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Cons: "The crew speaks to quick and the Australian accent is not always easy to understand"

Pros: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Cons: "The seats weren’t comfortable enough for me to fall asleep."

Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"

Pros: "I thought the airline amenities were excellent and it was a seamless process getting on the flight. The flight attendants were very warm and accommodating. I felt immediately welcome as soon as I got on the flight. I liked that they were playful with my son and engaged him."
Cons: "Nothing. We did leave a piece of luggage on the plane so hoping that things turn out okay."

Cons: "10 hour delay in Brisbane was terrible"

Pros: "Lovely food and staff. Lots of food."
Cons: "The seat pocket in front of me was broken. I didn't want to make a fuss but one would have thought during checks pre-flight that should have been noticed and rectified. I was flying with my family including my 4 yr old and we had lots of toys to keep her entertained but had no where to put them apart from on our seats and tables when we were allowed to have them down."

Pros: "Staff was very friendly"
Cons: "Headphone jacks are costume, could not use my own."

Pros: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Cons: "seat comfortable and let space"

Cons: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."

Pros: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."

Cons: "The crew was rude."

Pros: "Crew was very nice helpful and attentionate Entertainment had plenty of variety maybe not so many new movies but enough to find one you have not seen or classic you could watch again Food was good"
Cons: "We weighted our hand luggage at the counter and then they ask again during boarding little confusing"

Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"

Pros: "food was good, and tvs in the seats."
Cons: "wifi didnt work, was the whole reason i took this airline. most international flights are cold it was very hot"

Pros: "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Cons: "Back to Air France next time!"

Pros: "Flight okay and staff attentive. Seats still to close together. Had to purchase seat to guarantee not be in middle rows. Plane very warm throughout flight."
Cons: "Selection of entertainment good but touch screen very unresponsive. Hard to change volume and maneuver. Ear sets would not stay connected."

Pros: "Food was good, crew was nice."
Cons: "Seat was broken. Button was stuck in so I couldn't keep the seat up. Also a light was stuck in the on position for the entire flight not allowing people to sleep."

Pros: "Crew is well trained and efficient. Lounge food and service are excellent."
Cons: "Podlike seating in business class. Someone thought the zigzag a way of ensuring privacy. In fact you can't talk to your travel companion nor look out a window. Seats are either up or down and only a crew member can operate them."

Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."

Pros: "They were were very kind and helpful to all passengers"

Cons: "If the luggage fees were to be included in the price, I would have gladly chosen Emirates for its comfort at that price."

Pros: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Cons: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."

Pros: "The flight from Sydney to LA was enjoyable"
Cons: "I was very disappointed that even though I booked through Virgin Australia when their partner Delta didn't get us to LA on time from Minneapolis, Virgin Australia said its Deltas fault, talk to them. They were not going to help."

Cons: "Boarding process was unorganized. Food was mediocre compared to emirates. Video monitor was poorly designed and limited options on movies and languages. Crew is just average compared to other airlines Online checkin and seating choices were difficult to do and not user friendly"

Cons: "I couldn't rank the food or entertainment as I didn't try the food since it was for purchase only, and there was no entertainment offered."

Cons: "Why are there no plug-ins?! That was very disappointing..."

Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"

Pros: "n/a"
Cons: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."

Pros: "The comfort of the flight and entertainment."
Cons: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. I talked to 5 different people to make sure my bag was put on the correct plane, even asked before boarding if it was on and they said yes.The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."

Pros: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Cons: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."

Pros: "The cabin crew were very obliging and attentive. The seating was very reasonable for coach."
Cons: "Hand luggage was excessive and the overheads were full and the flight was not full."

Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."

Pros: "Everything on-board was awesome...Great job guys!!!"

Pros: "Virgin always provides the best, friendliest, coolest service!"
Cons: "The food is pretty low quality, but I understand the logistics constraints of feeding many people in a small space without kitchen facilities! Also the wine choices are superior to other airlines and I look forward to that. I normally plan ahead and bring my own meals whenever traveling by air."

Pros: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Cons: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."

Cons: "45 minute delay on runway after landing was very very frustrating."

Cons: "My luggage didn't arrive at my destination until 2 days after I did. And after I checked my luggage, a leather satchel was stolen from my suitcase. I reported the theft to Virgin Atlantic and requested a report nearly a week ago and have heard nothing back. I am usually careful about packing luggage, and did not think the leather satchel would attract a thief working for the airline, but I will not make that mistake again! DO NOT TRUST VIRGIN TO HANDLE LUGGAGE."

Pros: "It was a lot faster than originally predicted."
Cons: "The inflight entertainment system kept glitching and needed to be reset a few times"

Pros: "Attentive, friendly crew"
Cons: "Delay, small seats"

Pros: "Very friendly and professional staff. Clean cabin."
Cons: "Not the most comfortable seats. Dinner not very tasty."

Pros: "Food was great. Complimentary wine a nice touch."
Cons: "The leg room was so short. There would be no way to do the safe landing positions. and the head rest forces your head forward. Very uncomfortable."

Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."

Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."

Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."

Pros: "Everything was good starting with boarding to disembarking airplane. Crew was respectful and the airplane seemed to be clean in general. I’m flight entertainment is excellent and made the flight seem a lot shorter."
Cons: "Boarding pass has specific alphabet zones but boarding was done via cabin number which was slightly confusing. I didn’t realize that zone E is part of cabin 2. I think more clear instructions should be given."

Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"

Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."

Pros: "On time"

Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"

Cons: "Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t"

Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"

Pros: "Friendly crew."
Cons: "Tight plane and late!"

Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."

Pros: "I liked that I had a exit row seat"
Cons: "If I didn’t have to tap to my inner Usain Bolt to get to the gate in time"

Pros: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Cons: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."

Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."

Pros: "Smooth flight"
Cons: "Nothing"

Pros: "Dinner was good, entertainment also"
Cons: "Thought thecComfort Plus seats were not as good as Air Canada. Air Canada also serves Premium Economy the same good and drinks etc as Business Class. Did not feel special in Comfort Plus. Sorry just my comparison and opinion"

Pros: "I really liked it all."

Cons: "20 minutes late"

Pros: "Friendly staff. Very comfortable seats"

Pros: "Great view of the mountains, EVERYTHING was one time and EARLY!! Staff was great and we had a smooth ride. wish all flights were this good. Even touchdown was amazing, like landing on glass. Compliments to the captain."

Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."

Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."

Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."

Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."

Pros: "Flight attendants were excellent!"

Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"

Pros: "As poltronas estavam OK."
Cons: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."

Pros: "Generally everything went smoothly on this leg of my trip."

Pros: "Easy to board."
Cons: "Delayed due to weather."

Pros: "The flights were smooth, it was an easy process"

Pros: "Courteous crew and smooth flight"
Cons: "Nothing"

Cons: "Great"

Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."

Cons: "Guests with no overhead luggage should be able to exit first."

Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."

Pros: "Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait."
Cons: "OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down."

Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."

Pros: "The crew was great and nice. Very professional and clearly made safety number one."
Cons: "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."

Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Cons: "Nothing."

Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."

Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."

Pros: "When I finally got on a flight (see what I didn't like), the crew was very helpful and the flight was comfortable."
Cons: "When I checked in online, I received boarding passes for the first two legs of the trip, but was told to see a gate agent in Amsterdam for the boarding pass for that flight. It turns out that there was a problem, attributed by one of the KLM staff that I talked with to "a communication problem between Delta and KLM." As a result, I was finally given a stand-by boarding pass. Since the flight was full, I was denied boarding. After hours of trying to figure this out, the KLM staff put me on a flight for the next day and organized a stay at an airport hotel. The KLM staff were very nice, but it seemed to take a very long time to figure this out. They also failed to note that the denial of boarding in the records, which caused a problem in my return flight. The upshot: I missed a follow-on flight to Budapest and had to pay a huge rebooking fee for that missed flight. I also missed a day of my vacation."

Pros: "30 min. early!"
Cons: "Only pretzels"

Pros: "The crew were friendly and efficient. The seats were narrow, but as to be expected. Meals were fine. Will fly Delta again and again."
Cons: "Flight Minneapolis to Detroit was delayed which caused us to miss our original flight and go out a day later."

Cons: "Cramped"

Pros: "Quick, clean"
Cons: "I was in the back seat"

Pros: "Very friendly flight crew."
Cons: "LaGuardia is always delayed...this time was only about 15 minutes."

Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"

Pros: "Delta Club"

Cons: "Seats are cramped up"

Pros: "Ordered gluten free food but they were inconsistent about giving it to me. I received nothing until I asked multiple times after everyone was served then I had a normal meal slammed on my tray and flight attendant walked away. No apology or even a comment about what happened with my order. Flight attendant was rude although I was trying to be polite. We were lucky to have a spare seat between us and were comfortable for the flight. The entertainment system and the programming choices were quite good."

Cons: "Our boarding was scheduled for 1:45pm But crew arrived @ 1:45 And it took them 30 minutes to actually star boarding So we were 30 minutes late to Frankfurt and missed our flight"

Pros: "The service, nice clean airplane, decent food"
Cons: "During the over night time passengers we not offered any drinks, you had to go to the galley"

Cons: "The crew had an attitude."

Pros: "Super easy to book the flight,...easy check-in,...great experience"

Pros: "The choice of video on demand was excellent. Food was good and had variety from other flights."
Cons: "My family originally was given seats in three different spaces rather than together. I had to call up to clarify this as I found it unacceptable for a 7-8 hour flight to put a family in separate seats especially considering my child is 6 years old. Instead of always looking for a way to make money use some common sense. I spent over an hour on the phone trying to get someone to address this issue the night before the flight. They eventually put us together and upgraded us to Economy Plus."

Pros: "Very short fligh so there was no entertainment but everything else was perfect"

Cons: "My booking was from SFO to TUN, but United only allowed me to book my bags to Frankfurt. I have never encountered this situation in my life where a carrier would only send checked bags to the layover destination instead of the final destination for which I paid! Needless to say I had to go through immigration and collect my bags in Frankfurt. The only reason I made my connection was because the next flight was delayed. Absolutely horrible service and response from both United and Lufthansa when I tried to explain the situation in San Francisco. As far as the actual flight, it was ok aside from the fact that United is too cheap to install entertainment systems so you have to bring your own laptop or watch the big screen where there's only 1 predesignated movie showing like they had back in the 90's. United stinks."

Pros: "My flight was delayed causing me to miss the Frankfurt to Zagreb flight. I had planned to arrive in Zagreb the same time as my son ."

Pros: "overall condition of the plane - excellent bathrooms - clean, modern, well-maintained flight attendants - cheerful, helpful fresh fruit cup for breakfast snack complimentary drinks in Economy class"
Cons: "meal selection - only pasta left - why not carry a few extra? salad old - better to eliminate it altogether $35 charge for advance seat selection in Economy"

Pros: "We were treated so nicely and food was fantastic. Entertainment quality superb as well."

Pros: "Flight was awful."

Pros: "Loved the flowing wine and choice of 124 movies! Was served a pretty good gluten-free meal and Baileys for desert! Will definitely fly Lufthansa again!!!"

Pros: "Short check-in line and time. Dinner offered on board. Very friendly flight attendants. Smaller airplane - 2-4-2 seats. Flight arrived about 45 minutes before schedule."
Cons: "Choice dinner was out by the time it reached our seats. Unable to reserve seats by phone. Then unable to reserve seats online. Seats all the way in the back. Tight seats."

Cons: "WE WERE MAJORLY INCONVENIENCED BY THE ABRUPT CHANGE TO OUR SCHEDULED FLIGHT. ORIGINALLY WE WERE BOOKED WITH LUTHANSA, BUT REROUTED WITHIN HOURS OF OUR PLANNED DEPARTURE TO OTHER AIRLINES. WE HAD PRINTED OUR BOARDING PASSES AT APPROXIMATELY 6PM ON THE 20TH FOR OUR SCHEDULED 5:50 PM FLIGHT ON THE 21ST TO FRANKFURT, GERMANY, AND FROM THERE TO VENICE, ITALY. WITH NO EXPLANATION, LUTHANSA CANCELED OUR FLIGHTS AND RESCHEDULED US WITH ANOTHER AIRLINE. THE ONLY NOTIFICATION WE WERE PROVIDED WAS AN E-MAIL ABOUT 10:30AM THE MORNING OF OUR FLIGHT STATING THAT OUR FLIGHT MAY BE CANCELLED. MY HUSBAND, WHO HAD BEEN SEEING CLIENTS THAT MORNING ACCESSED THIS COMMUNICATION AFTER WE ARRIVED AT THE AIRPORT, SO WE HAD RECEIVED NOTHING TELLING US OF A DEFINITE CHANGE TO OUR FLIGHTS. THE TRIP WAS UNPLEASANT AND EXTREMELY STRESSFUL, AS WE WERE PLACED ON STANDBY FOR PART OF THE JOURNEY. WE WERE REBOOKED FROM PHILADELPHIA, PA TO PARIS, BUT NOT GUARANTEED SEATS ON OUR CONNECTING FLIGHT IN PARIS THROUGH AIRFRANCE. WE WERE FINALLY ABLE TO BOARD THE FLIGHT IN PARIS AS STAND BYS WITH AVAILABLE SEATING. THE AIRLINE LOST OUR BAGS AND WE HAD TO BUY NECESSITIES UNTIL OUR LUGGAGE COULD BE FOUND. WE DUTIFULLY CALLED AS RECOMMENDED FOR STATUS UPDATES ON OUR BAGGAGE AND WERE ASSURED THAT WE WOULD BE CONTACTED ONCE THEY ARRIVED. WE WERE NEVER CONTACTED WITH ANY UPDATES."

Pros: "Flight was on time and staff courteous. In flight entertainment was reasonable but the food was not very good."

Cons: "The food was awful , no compliments from the airline"

Pros: "Plane A380 upper deck"
Cons: "Hindu Veg meal could have been better. Boarding area was very crowded for a A380 plane"

Cons: "Flight got delayed for 6 hours. Had to rebook next flight, increased one more stop and travel time."

Cons: "- long wait, no space, mediocre service, bad food and the worst thing was that I had rail and fly and didn't even get a ticket for the train. So I had to argue with the responsible person in the train. Furthermore they told me that I have to pick up my luggage at the train station as Lufthansa apparently had a counter right there but my luggage got out the normal luggage claim so I had to walk back and for in the airport. This was overall a really annoying experience."

Pros: "the crew were exceptionally friendly and helpful"
Cons: "the seats are really not comfortable....especially the angle of the head rest...."

Pros: "The Airbus 380 was large and smooth. The cabin service in business class was excellent."

Cons: "Everything was great except for narrow seats."

Pros: "Boarding was well done. Keeping the correct sections boarding at their proper time. The in flight entertainment was excellent."
Cons: "Seats were very stiff. I have long legs and nowhere to put them. If you don't speak German you feel like a step child. Lighting turned on by the passenger to my left illuminated me while I was trying to sleep. No ability to control air flow. Got very hot sitting in the middle."

Pros: "Economy class seats are very tight and especially when the person in front tilts their seat back. Long flights can become very uncomfortable."

Pros: "The flight personal was very nice and Understanding. The food had a vegetarian Option which was very accommodating."
Cons: "I bought this flight months before the flight date and when I came to SeaTac to check in, I was told that I did not have a seat. The reasoning being because the flight was overbooked. That's not my fault and was very frustrating to have to wait for my seat, while everybody was boarding. Luckily, I still got overhead Storage for my backpack, but if not, then I would have been expected to just deal with it? All in all, it worked out, but it started out as a very frustrating experience. I hope that it won't be the same on my way back"

Pros: "Entertainment was good, lots of movies to choose from, good audio quality"
Cons: "Boarding was completely disorganized. They were calling groups based on the seat number but everyone was standing in line without paying attention to it and they were not enforcing it. So we ended up with a lot of people from the first rows boarding before the other and blocking everyone. Comfort doesn't exist anymore in Economy class, if you are taller than 5.9' your knees will touch the seat and you are squeezed in like cows. But that applies to almost all airlines nowadays."

Pros: "The service was very good. The dinner was surprisingly good."
Cons: "The seats are so cramped together...but no worse than any other airline. I had trouble finding the baggage ares in Frankfurt. The signs were confusing."

Cons: "The staff in the check in was not sure if i need a visa to enter Europe, viena and Frankfurt and i really explained that Albania is in shengen and we do have bio metric passport but they need to verify which took around 15-20minutes waiting there."

Pros: "It would be helpful to have the option to chose the meal in advance during online check in. At the gate I was told that one would need to make a phone call for that. Online would be easier,"
Cons: "The UA crew tries hard but a flight operated by Lufthansa feels more relaxed and more comfortable. Difficult to pin down the exact reason for that. Also: are those bag tag self-printout machines at UA / O'Hare really speeding up the process / cutting costs that much?"

Cons: "Service is poor, Food quality is terrible, Luggage handling is not provided from United airlines to Tunisair this inconvenient"

Cons: "I ordered a Kosher meal and I received frozen, even the water was solid frozen. I told the flight attendant when they recollected the trays and she took note to avoid the same mistake for Breakfast."

Pros: "Great. Flight. Great service. Great plane Thanks you Although there was a delay about 30-45 min."

Pros: "Everything"

Pros: "BAYLES!"
Cons: "Noting."

Cons: "Didn't take that flight"

Pros: "sory, i am not good in english"
Cons: "delay in departure, if your fault"

Pros: "On time"
Cons: "United has changed check-in to multi step process using Kiosks. Would not allow even 0.5 lbs over allowed limit of 50 lbs. for each individual bag, even though second bag was lower than allowable limit. I had middle seat in Premium Economy. My shoulders were pushing against persons sitting on each side. seat is 17" wide, my shoulders are over 20" wide. It was so uncomfortable that soon after take-off I moved to economy section for the only aisle seat available. The seat reclines only 5", so whether I reclined or not, the seat was very uncomfortable. The food served was way below par. TV dinner quantity was so little that I could have had 3 of those. Plastic cutlery of miniature size. Charged for alcoholic beverages (on transatlantic flight!!). Pleasant surprise was the availability of vegetarian option without pre-ordering before flight. For snack before landing, they served cold croissant. And they did not load one of my bags .... was supposed to be on the flight next day, but wasn't. So its been 2 days and I am still waiting on 1 of my 2 checked bags. And the wifi has not worked on any United flight so far for me. Way back in 2013 Turkish airline had working wifi and did not charge extra, unlike what United wants to do ... but they have to first get the wifi working. Flight immediately after was Lufthansa. Even though I consider Lufthansa now as a "has been" airline, it pains to say that Lufthansa was much more comfortable. Seats reclined much more than United making them relatively much more comfortable than United. Regular size steel cutlery. Alcoholic beverages (limited choice, no rum but had Dewars) served. I have flown many times on United from US to Europe and Asia. Last few years were mostly in Business Class and was very happy. I have accumulated over 200,000 miles in the last years and was a Gold status member with United for couple of years. But the cost cutting measures implemented by United in economy class over last few years puts it now on par with airlines like Frontier and Spirit in the domestic market. But the tix prices are on par with premium airlines. I will be avoiding United for international travel."

Pros: "Nice, polite cabin crew."
Cons: "Not enough space and it was annoying that I couldn't choose my seat ahead of time."

Pros: "Lufthanza failed to change my flight date"

Pros: "The total experience is good .. specially crew."

Pros: "Terrible seats and the worst in flight meal in my 50 years of commercial flying."

Pros: "Overall was fine."
Cons: "Plane was small. It was a United code share: United plane"

Cons: "Food was cold except the main course. Only one meal for trip for 11 hours ! The snak is very littile ! The crew was ok but not nice"

Pros: "It was too cold on the flight from IAD to FRA and two blankets were not enough...Also the food was pretty terrible. Finally I don't understand why Lufthansa doesn't honor gold members to have access to seat assignment other than 24 hours before the flight without pay..."

Pros: "Nothing"
Cons: "Delayed flight , horrible management, manipulating customers"

Pros: "Everything was just fine since this is a short-haul flight."
Cons: "/"

Pros: "the aircraft, the food, on time, the crew"

Pros: "Lots of movie choices"
Cons: "I couldn't get any volume so I couldn't listen to the movies."

Cons: "Free wifi"

Pros: "Comfort"
Cons: "Wifi on klm"

Cons: "When its rain we shouldn’t walk to the air plain"

Cons: "Still don’t have my luggage yet"

Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Pros: "Excellent crew, good food & movie selection."

Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."

Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."

Cons: "There was no wifi on flight"

Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."

Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Cons: "Need more leg room!!! Larger meals needed."

Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."

Pros: "Crew was good"
Cons: "Food"

Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Cons: "Very slow service at checkin, was not even available when I arrived at the airport"

Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Pros: "Friendly crew."
Cons: "So many people on a 747!!"

Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"

Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Pros: "I slept pretty much the whole time"

Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Pros: "Friendly staff, good service and on time departure/arrival."

Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Pros: "Very friendly service!"

Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "Easy airport business"

Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"

Pros: "captain was great."

Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Pros: "We really liked the KLM people, from the check in crew to the flight attendants."

Pros: "KLM food and service are great"

Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."

Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."

Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."

Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."

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