Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights.
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "Nothing really needed to be better this time around"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Cons: "Flight was delayed 3 hrs"
Pros: "Awesome Customer Service"
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Cons: "There was room for my carry on, although they said it was full and cheked it"
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Pros: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Cons: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Pros: "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
Cons: "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."
Cons: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "the flight was great and comfortable"
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Pros: "The crew and the comfort"
Cons: "The entertainment"
Pros: "Got us in a little early. Nice smooth flight"
Cons: "Seats weren't comfy, plus no entertainment and Wi-Fi."
Spirit needs better seats
Baggage check and Boarding was easy. Seats reminded me of the old Yugo car with not enough room. Attendants didn’t seem to want to be there. Lights were never turned off on this red eye flight. To be fair, management has been making some very poor decisions lately and moral is low.
The prices on snacks n beverages can be better
THE FLIGHT WAS CANCELLED SO NOT CANCELLING MY FLIGHT WOULDVE BEEN GREAT!
Plane did not have outlets for charging devices. The seats are uncomfortable.
Pros: "Flying from Fort Lauderdale to DC, our boarding gate was switched without adequate notification. While up headed to the bathroom I noticed the flight information changed. When I asked the gate “Spirit” gate attendant, who was there the entire time, she told me the gate changed. I went to the new gate where the incoming flight was already deboarding the plane. 10 minutes later other passengers from my flight began to arrive complaining about sharing electronic notifications because the attendant made no attempt to let passengers know the gates had changed. She did publicize other gate changed a while I was at the original gate, but never announced my flight’s gate change. Claiming bags in DC was also an unorganized event. I understand the no frills concept but I can’t recommend Spirit to anyone I wish to remain friends with, no matter how cheap the tickets are."
Cons: "Ticketing, boarding, bag claim."
Pros: "Spirit is supposed to be discounted travel and many people paid very little for their flight - I foolishly paid a premium for my flights in July nobless thinking the cost would only increase toward Christmas. Then add the bags $31 each bag each way. Then add seats $17 each seat each way. Suffice it to say NOW I know. Additionally, you have to pay for drinks and the seats don't recline - rough at 6am. The flight crew was LOVELY, the takenoff and landing despite heavy snow was amazing. My ignorance is my only real complaint."
Cons: "Added costs Seats don't recline"
Pros: "flight attendant was nice, but..."
Cons: "The flight attendant said that i was sick and they escorted me off the plane after i ran to it from check in counter because they were boarding already. I ate literally in the car before i got to the air port, so check in told me to run to make it. the tsa knew i asked people if i can jump ahead in line and they said yes, they all knew i was in a hurry, the boarding door guy knew that i was out of breath and i told him i was out of shape, so dont mind me. I was one of the last people to sit down. So after 15 minutes of me cooling down, and after the flight attendant gave me water, napkins, and an ice pack, then i felt nauseous and i threw up in the bathroom. I felt much better because it was the food that i just ate right before i did all the running. I told them that this is what happened, and as you can see i am sweaty and was in a hurry to make it here. they said for my safety that i need to get off the plane to be examined. I literary purged the full stomach i had after running from one end of the air port to the other. It has been told to most people that you must let your food digest before doing physical activity. I am out of shape and that run over exerted my body. So they had me removed off the plane, after i desperately attempted to make the flight before they stopped boarding, which i did, and I got taken off. Rude."
Pros: "The website and App crashed on multiple instances. When I first created an account my flights were not coming up for my name. I had to call on both of my flights to get this issue fixed. How hard would it have been to fix for both flights on the 1st call? I didn’t get a seat assigned for both of my flights and had to call customer service. All on my friends got seats assigned and based on past experiences, this led me to believe the flight was overbooked. Therefore, on the one flight I had to pay 18 dollars just to ensure I had a seat. I had my boarding pass on my app when I through security at BWI. Then mysteriously the boarding pass didn’t show up when I got to my gate. There were no employees at the counter to print my boarding pass. Horrible experience overall"
Cons: "Customer service, the app"
Pros: "Low cost travel with no frills attached. Friendly crew. On-time boarding, before scheduled time arrival! Had heard a lot of bad things but my experience was not bad at all."
Cons: "Not even basic beverages & snacks provided for 5-6 hour flight."
Pros: "Easy and quick boarding"
Cons: "You get what you pay for and the flight was super cheap. However, the nickle and dime gouging for bags was a turnoff. The main reason I'll never fly again though, was pure discomfort. The seats resemble metal folding chairs with fabric stretched over them and they don't recline - at all. For a cross country trip and a red-eye return these are deal breakers. Two days later and my back still aches. This airline does a good job at what it does, however, that's not very much. If you have more than two pennies to rub together, you'd be smart to sterr clear of it, as I will be doing from now on. Lesson learned and chalking this one up to experience."
Pros: "Flight was non stop"
Cons: "All the additional charges for carry on and paying for my selected seat. Will not fly this airline again. by the time I paid all the added $174 of cost it was the same price as any other airline. The epic logistic failure at Ft Lauderdale. I got to the airport 2 plus hours early and still barely made my flight in time. I wanted to get something to eat but I couldn't because I had to wait in two lines to get my boarding pass, because the Kiosk would not print my ticket. In addtion to Spirit overloading TSA in their terminal. My worst flying experience ever, and I fly a lot!"
Pros: "It was a terrible experience start to finish and I will never fly with Spirit again. It started off with inefficient and confusing lines and then it was delayed over 3 hours with no posted updates at the gate of explanations. There were no apologies or offers to amend the situation. The seats do not recline and the space is very cramped and I don't think it is actually legal to not offer free drinking water when passengers are stuck on board for over 6 hours which was the case for this flight. Only because after boarding everyone they realized the door wouldn't close properly and had maintenance work on it for over an hour. on my return trip to Seattle the check in process at BWI was even worse and the flight attendants were late to the gate so boarding was delayed. They also told me there were no available seats to transfer too, but once on board I discovered there were over 80 seats available on the flight. So she completely lied to me for no explainable reason. Over all I was appalled on both trips and quite frankly, the tickets are not that much less than any other airline going from BWI to SEA and back - the benefit of reasonable comfort and human decency far out weighs the possible 30 bucks I saved and then spent on a carry on bag. Spirit should not be allowed to operate, it is a shady and mean organization and I have made sure to broadcast my terrible experience to everyone I know. As a travel site you should really consider you're role in promoting such a dismal travel experience/airline. I am loyal to kayak and generally trust the validity of the site, but i am disappointed that I was encouraged to purchase such a terrible trip through your site and may consider different options in the future."
Cons: "No part of this flight was an enjoyable experience."
Pros: "The crew during the flight was pleasant."
Cons: "They say why're the cheapest airline around, and that's true....in the worst ways. The flight itself isn't expensive, but they charge $30 per bag you carry on and more for checked bags. They don't offer free water on long flights, and they make you pay for any and all beverages. Nothing is included in your flight. Their new planes, while 'green' and fuel efficient are unbearably uncomfortable to fly in. The seats are hard molded plastic with about an inch of padding and aren't adjustable T all. Flying more than four hours was pure hell, seated upright. Also, be sure to pay for your bag at the ticket counter. They charge you twice as much at the gate if you don't remember. And it's printed on your boarding pass, so don't think they're letting you off easy. It's a trap to get you to pay more."
Cons: "Our flight never left because they didn't schedule a crew to fly the plane. I received an email only 6 hours before my early morning flight so I was unable to even find another flight to take. When I received the email there was no explanation as to why my flight was cancelled. I then waited on the phone for over an hour to speak with someone, I was told that no crew was scheduled to fly the plane. Because of this airline I missed my sisters graduation. I will never ever be flying with this company again. On top of that they try to rip you off by making you pay 50 dollars to carry a bag on the plane. Their flights may be cheap but they are completely unreliable and I would rather pay more for my flight then deal with this terrible company again. NEVER FLY WITH SPIRIT!!!"
Pros: "That the plane actually landed."
Cons: "2 hours late and 5 different gates. The funny part was kayaks notifications of gate changes were faster than Spirits Crew. When I asked if the new information was correct she gave me attitude. Then 10 minutes later reported the new gate that Kayak had already determined. That was just boarding. Paid for the more comfortable/spacious seating which was nice but useless when coupled with seats that do not recline whatsoever. Painful and slightly torturous. Don't fly them you'll save money by choosing someone else. $ to pick seat $ to bring a carry on...those who didn't know that paid somethingnlike $65 at the gate. The worst. Never again."
Pros: "The plane seemed new. The seats were pretty comfortable for an airplane, although not enough legroom. The food cart by Cosi in the waiting area is pretty good for a food cart, except there are so many people the staff get overwhelmed."
Cons: "The Spirit waiting area at Boston Logan is terrible. It's way too small for the number of people boarding and deplaning. There is constant jostling (even while you're sitting down) as people try to get through the crowd. And there is only one food cart unless you go back through security. The food cart is by Cosi, so the food is reasonably good, but with this many people the lines for a coffee or lukewarm breakfast wrap are long. And you have to keep moving to let people pass by. Oh, and I had a 2.5 hour delay on last flight to BWI."
Cons: "Cancelled flight with prior notice at all. Only one person to help everyone on the flight figure out their travel plans - waited in line 1.5 hours just to speak to someone. Had to take a connecting flight to Boston and ended up in my destination 6 hours later than planned. On my way back from Fort Lauderdale, almost every Spirit flight in the entire airport was delayed. My flight boarded on time, but when we were ready to take off, the captain came on the loud speaker and said that we need to go back to the gate because 3 flight attendants need to get off of the plane. First and last time ever flying with Spirit."
Pros: "Nothing. If this airline lasts a year I will be surprised."
Cons: "Pricing is deceptive as any assigned seat costs extra. Boarding is a mess. I think they sell group 2 boarding as an extra but let group 2and 3 board together. Aisle, window and middle seats board together so people are constantly clogging aisles during boarding to let people into middle and window seats. As a result the policies that reduce carry-ons don't speed up boarding. They do clog up the departure lounge as people who haven't paid for a carry-on are pulled aside for a charge that makes their total flight cost the same as a carrier with the usual, albeit slim, amenities of most domestic airlines.This flight was hours late as was the other leg of this trip. Seats do not recline, at all. Some seat backs are just a layer of fabric, so if someone puts a knee or foot forward you get a real jab."
Cons: "I accidentally booked an 9pm flight when I meant to select 9am flight at 8am after missing my jetblue flight. I needed to get to Baltimore for work. I went through security and while I was about to board the plane they turned me away due to my ticket being incorrect. The woman checking the boarding passes rudely said "there's no room on this plane so we can't switch this ticket to 9am." I went to Spirit customer service minutes after I was turned away and they told me there was in fact room on that plane. So because of an honest mistake, they 1) wouldn't refund my ticket and 2) were rude and unhelpful and refused to let me on a plane that had plenty of space but they didn't want to inconvenience themselves for 5 minutes to change my boarding pass even after I had gone through security. I will never book Spirit again, even if I'm desperate."
Pros: "Everything went smoothly"
Cons: "A lady helping to help us print boarding passes wasn't very professional. She just said, "you have to print your boarding passes before you go check in your bags." Her tone was commanding and rude. Could use improvement and some fine tuning. I know she didn't mean to be rude. Just needs more training. I got the notice of the gate change when I got home to Baltimore. And things are just too expensive. Even though I checked my bags and paid online, I still paid $40. Too expensive. And you pay for every little thing. I would fly Spirit again, but likely not my first choice."
Pros: "Pilot or flight attendant making the announcements was funny."
Cons: "Carrying on a backpack and being forced to pay for a seat cost more than the actual flight. This is blatant dishonesty. You are not a cheap airline. You hide costs that customers are then forced to pay once they buy a ticket. I pay less to check a 50 lb piece of luggage for an international trip than I paid to carry on small backpack for an hour and a half flight. And, customer services reps are rude no sense of trying to ease customer frustrations. An announcement was made that a flight was cancelled and everyone needed to go to some desk to rebook. No apology, no acknowledgement of the inconvenience. Horrible customer service and dishonesty. I've had problems in the past with flights being delayed because flight attendants didn't show. No thanks."
Pros: "Love the prices and the cleanliness of the airplane. Every staff I have interacted with have been friendly, polite, and look as though they enjoy their job and coworkers. The Spirit terminal at the Baltimore airport is phenomenal. It is spacious, clean, bright and modern. I will definitely be flying Spirit again!"
Cons: "This is the second time that I have flown from Logan airport on Spirit. Both times I have been very disappointed and disgusted by the terminal. The terminal is crowded and unclean. There were crumbs, wrappers and bottles on the floor. The trash can near the gate was overflowing with boxes and napkins. I was in the terminal for over two hours and not once was the bathroom or terminal serviced by facilities or maintenance staff. The bathroom is dark and crowded as well. Because the stalls and space is so small it's hard to manage your bags while using the bathroom. I would highly encourage an extra shift for cleaning crew and perhaps a different layout for chairs to make it feel less crowded and to bring a modern feel and look to the terminal."
Pros: "My flight into florida not bad except I thought the plane was going to shake apart for the first 1/3 of the ride"
Cons: "Some how they did something wrong when they put my information in the computer for my return flight departing from Ft. Lauderdale. I was not able to check in and print my boarding pass ahead of time. I called the customer service line twice to confirm that my reservation was intact even though I could not print the pass. At the airport there was no "bag drop" so everyone from all Spirit flights had to wait in a line that was 2 blocks long (no lie.) It took 45 mins. to get to the counter. Once there no one could seem to figure out what was wrong and it didn't seem to be a priority for them as they were putting out quite a few other fires. I stood at the counter for another 45 mins. They finally were able to print my boarding pass. Thank god I was TSA approved or I would not have made the flight. That did not seem to bother any of their employees. They won't be seeing me again!"
Pros: "How inexpensive and quick the flight was."
Cons: "From the minute I walked into the airport to the spirit counter, all the check in machines were down. I don't fly often so when one of the ladies at the counter said something about checked bags that I didn't understand and I asked her about it she was kind of rude giving her response. The food was expensive and the flight attendant was bitchy. Why don't your seats recline?! And there was gum stuck in pretty much every book (the plane instructions manual, the menu) I get that you get a good deal flying spirit but I feel like your flight attendants hate their jobs."
Pros: "I left the plane and vowed never to travel with them again. I travel a lot and they are the worst in terms of addons, trying to penalize by price, (not cheap) unless you have no reason to take luggage (like a meeting where you need a change of clothes There "basic" is cheap if you need nothing else, but when you start checking luggage at $50 a suitcase a round trip of $100 any bargain is soon gone. And some of the staff (the stewardess outbound from Baltimore is Ok. But they changed planes and the bigger seat I paid for was not available. Getting a refund required checking several times. Most said they couldn't do it. The final person in Baltimore, was "lounging: against the counter". Grabbed by ticket ungraciously. Was clearly irritated that I had a refund provlem that she "had" to deal with. No smile, NO NO For the uninitiated flyer they may work. If you don't know what else is available at what price and if you read there advertising and treat riding with the like voting for trump (believing all untruths) OK. Just not for me who is an experienced flyer. I had heard Spirit was bad from others who said they would never ride with them again. But I gave them one chance--they blew it. Anne"
Pros: "My trip once in Las Vegas was great, however my experience flying with Spirit was the worst for my girlfriend and I. We tried to pay our luggage fees from home but weren't able to do so from our mobile phones, they charged us each $55 for one piece of luggage & they only allow you 40 pounds. Then once at the gate & before boarding the plane they told me I had to pay $65 for my small carry on, it fitted perfectly in their sample measurement they have there & still the woman from Spirit told me if you want to get on the plane you need to pay $65 now or you'll lose the flight. Same for coming back. They didn't even allowed us to sit together. So initially the flight was apparently cheap but with all the expensive luggage fees came up to $500 RT from BWI to Vegas. Worst experience ever! I've flown all over & with many airlines & this has been the worst experience ever, I'm never flying with them again & same for my girlfriend."
Cons: "The alert was finally sent to us well past the time we would have been going through security. Luckily, we had checked on our own through a third party app,. No alternative flights were available, so we had to book on another airline and cancel the Spirit tickets. The credit policy is draconian. We may not be able to meet the redemption requirements and will probably lose the entire value. The process created so much frustration and wasted so much time. The low-ish price is simply not worth it."
Pros: "After getting through the gate, the boarding was simple."
Cons: "No mobile ticketing at O'hare. Security noted that Spirit requires you go through their ticket kiosks/desk, despite sending a mobile QR code to go through it when going through mobile check-in (itself a serious pain due to a terrible website). Further, they don't advertise that the cost of the seat and carry-on negates any savings on the ticket price itself. I couldn't even get a simple cup of water from flight attendants ("bottled water only, $3 per"). I will never willingly purchase a flight from Spirit again."
Cons: "I expect when I am quoted a flight price that the price includes a seat. When I went to check in for my Spirit flight I discover that any seat has an additional charge. I call that false advertising. Worse of all is the Spirit check in process. I paid for my luggage and seat ( see above) in advance and printed out my boarding pass before I went to the airport. The check in procedure was a horror. Each of the two flights I still had to wait 40+ minutes to hand in my luggage. No check in machines. Just understaffed check in counters. Compare that Spirit check in experience with my last Southwest flight where I used a machine to print out my boarding pass and which also printed out my luggage tags and I just handed my luggage to an attendant.. Total Southwest check in time 5 minutes. Every one on line with me at Spirit was basically saying first time on Spirit and the last. Really the savings with Spirit in not that great when you add in the seat cost and the very high baggage charges. Not worth hassle for the small savings and resent the false price advertising"
Pros: "I arrived."
Cons: "Every time I fly Spirit Airlines, I swear I'll never do it again. Then I see the low fares and I say "okay, just one more time." This experience was another leg in that cycle. A low fare, a "one more time," and a fierce "oh hell no--never again." When I arrived at the airport, the ticket counter looked like a flea market. It was absolutely mobbed. My flight was departing in about an hour, and one woman in line had already been waiting for 2.5 hours. Since Spirit Airlines does not participate in the mobile boarding pass process (FOR SOME INANE GODFORSAKEN BULLSHIT REASON), I still had to check in and get my boarding pass. And since two other Spirit flights had recently been cancelled, the ticket counter line was a trainwreck. An utter mass of dispirited humanity, waiting, ironically enough, at a counter called "Spirit." I managed to maneuver my way through, and with several strokes of luck and a possible intervention from God, I left the sad zoo of passengers behind me and made it through security, to the gate, and into the boarding line, with my idiotic paper boarding pass. As you might imagine, I was somewhat rushed and a touch flustered, though grateful to be en route to my destination. I was thirsty though, a combination of the morning's odyssey, the recycled cabin air, and this human need to hydrate that we share with literally every living thing on the planet. So I waited patiently for the pilot to extinguish the "seatbelt" sign, walked up to the flight attendants and politely asked for a glass of water. "That will be $3.00," she said. I paused for a moment. Surely there must be a mistake. I wanted water. Not coffee or tea or lemonade or a cocktail. Just a glass of water. This is how I came to realize that access to something that is a biological necessity for survival--that I would be granted gratis almost anywhere else--costs, on Spirit Airlines. Only those with access to a functioning credit card will be served water. Now I understand that keeping costs down is the only way this poor excuse for an airline stays in business. Every one of its passengers is there as a personal compromise, dodging hidden fees for "legroom" and seat selection and peanuts at every turn to get to their location without selling their souls to the corporate demons who've re-vamped the age-old "bait and switch" and call it a bargain. But if Spirit persists in being a seething mess of a nightmare of a preposterous front of a business, and if their customers continue to play along and manage to navigate the utter catastrophe of a process it can become to reach a destination via Spirit Airlines, one might believe that once they sit down in their unassigned (unless you're willing to pay an additional $14 each way) se"
Pros: "Not a single thing."
Cons: "The flight was canceled 15 minutes after boarding was supposed to have started. This was at 11PM. We were told to go back to the ticket counter and see if other arrangements could be made. Another flight was also canceled at this time. It took us until 3 am to reach the ticket counter. When I got there the ticket agent asked if I could take a video of the lines for her to send to her children. After declining a 7AM flight with three stops that would have taken us to L.A. first and had us land in Baltimore at midnight, we were given tickets out on Jet Blue, a real airline, the next day at 10AM. We were also given vouchers for 3 meals, a taxi ride to and from the airport, and a hotel. However, no restaurant in the airport would take the vouchers and neither would the taxi back to the airport. The taxi was even the same company that took us to the hotel less that six hours earlier. Spirit barely had any communication with us on any of this. There was never an explanation for why the flight was canceled. They also allowed people to jump the line and get vouchers, slowing the overall process. It is safe to say I will never fly Spirit again, no matter how cheap it is."
Pros: "Loved the flight attendants. Very helpful and grateful they were willing to help me relocate to another seat forward of the rear."
Cons: "When I went online to purchase a seat the only one showing available was 28E at the far back of the plane. When I entered the random choice the assignment was 26C.... why was this one not shown??? And why couldn't I purchase a seat forward of the rear??? This flight was half empty. Thankfully the attendant moved me up to Row 11 which was totally empty. I do NOT like sitting in the back of the plane and that is why I try to purchase a seat over or forward of the wing. NOT a happy camper over this."
Pros: "ONCE i got on the flight. The actual crew members were lovely. Very personable. The plane was clean. Comfortable. Theer was no entertainment. No tv working anyway. But i was fine. IT WAS EVERYTHING THAT HAPPENED BEFORE MY FLIGHT THAT WAS HORRIBLE>"
Cons: "Not only would i NEVER reccomend Spirit. I will be writing about how highly UN satisfied i wa with Spirit and i will HIGHLY discourage anyone of my readers and listeners on air to ever use Spirit. My first encounter was in Baltimore when the woman behind the counter argued with me until i missed my flight. Then when i explained i lost my credit card and HAD to get on the very next flight ( that she made me miss being rude and disrepectful ) i called my husband so he coudl give her our credit card toi book the next flight. She purposefully sat the phone down and waited on others. Then she let him give her all of his information and said Oh Well you have to call reservations. By the time he got through i missed that fligth too. I did not use Spirit that day ! Coming back theer was again a woman working for Spirit at the airport who again was rude and ignorant. She argued with me that i could not take my purse and my carry on bag on to the plane. I have been traveling business for over twenty five years. YES I CAN. AND I DID. Howevr not before she laid her hands on me. When i tried to walk away from her combative behavior. She grabbed my arm. NEVER will i ever say a nice word about Spirit. NEVER will i not try to telkl as many people as possible about the horrible people you have representing your company. They are the First Voice. The First face They are the ones you have chosen to be the FACE OF SPIRIT. You They are highly UN qualified. Most certainly NOT personale, polite , or professional. SMH. Absolutely DISGUSTING."
Pros: "I was apprehensive to book a flight from this airline due to its size and relative unknown but was pleasantly surprise by the experience. The steward was hilarious and kept everyone on board attentions for the duration of the flight by making very good and funny jokes about the airline including tasteful tacky joke about how not to expect much from them because we all knew what we had paid for.... The flight was very smooth and pleasant! Overall I was very pleased!"
Cons: "Spirit Website and the way it tries to get more for seating, bag is understandable but is a turn off to me.... I was not able to put a should bag which normally goes under the seat in place due to the fact that there was an oversize person who sit in the seat in front . And as I tried to push the bag in, I felt much resistance and the person said I can't as it was pushing against her feet! I had to have it under my feet the duration of the fight and curiously attendant did not see or asked me to put it overhead! the bag fits under my return flight with another airline fine !"
Pros: "I paid for 5 tickets so I liked the price."
Cons: "It cost me more than the price of 1 ticket to check only 2 bags both ways for the 5 of us. Checking in in Orlando was the worst experience ever and I fly at least monthly. We were put in 3 different lines in 30 minutes. The last line we were put in, the agent said she would have to charge us for PRINTING OUT BOARDING PASSES though we were told to go to that line without boarding passes. Security was terrible experience. Took forever. I nearly missed the flight. The door had already been closed when I got there. Airline staff were surly even though it was not my fault. Flight was good. Will never fly Spirit again"
Pros: "The flight was the cheapest option available and was cheaper than other airlines."
Cons: "While I had heard bad things about Spirit airlines, I had never flown with them before. I was unaware at the time of booking that Spirit charges exorbitant fees for even carry-on luggage. As a result, I chose to attempt to fit all of my clothes and necessary items in a "personal item" sized bag to avoid the additional $90 it would cost me to bring a large backpack or standard carry-on suitcase. Other fees are charged for seemingly standard items such as being able to select a seat location and receiving a drink during the flight. I could have flown with another airline for the same price if I included the carry-on fee, and in retrospect wish I had. The problems did not stop there, however. Both my departing flight and return flight were delayed over an hour in clear weather. The flight itself was also the worst I have experienced. The seats were incredibly uncomfortable and felt like metal folding chairs. They did not recline and there was very little leg room. The full cabin lights were on for most of my return flight, which had been delayed over two hours to 11:15 pm, making any rest impossible. I will never fly Spirit again and will try to spread the word so that nobody else has to endure a flight from this poorly-run, money-grubbing excuse for an airline. You have been warned!"
Pros: "It was cheap."
Cons: "i got a notification half way through the day that my 11:30 pm flight was getting delayed an hour, greeaaaat. I got to the airport that evening an hour before we were supposed to board and people watched. The flight before us from our gate was supposed to take off at 11:25 but randomly decided to take off EARLY. 20 people missed the flight and the desk lady said the next flight they could take would be Tuesday and this was a Sunday. What the heck! I digress. So we board our flight and get ready to take off. We are literally in line to go into the air when the captain comes on and says we have to go back to the gate to shift luggage around bc the aircraft is in balanced. Shouldn't they have realized that prior?! So we had to go back and we didn't end up taking off until almost 2:30 am. I will never fly spirit again. It's not worth the cheapness."
Pros: "I liked nothing about this airline or the plane."
Cons: "The staff are horrible; don't care about your issue they only want to charge you for things they don't have to. They charged me $110 per trip total of $220 roundtrip and my flight cost $213 roundtrip. They charge $3 for a bottle of water. When I asked for a cup of water they said ONLY IF YOU HAVE TO TAKE A PILL if I do not want to buy a $3 bottle of water. They charged me $55 for a backpack carry on (because it had wheels and it was 18"x14"x10"!!! I would never fly this airline again. None of their seats on the plane recline!!! I was stiff and sore."
Pros: "Fast boarding and unboarding."
Cons: "Charging $55 fee for a carry-on is way too much!! If you pay for your carry-ons online it is $10 dollars less.I tried to do that, but, unfortunately every time I tried to complete the transaction the page keep redirecting me to buy more "extra services". I chose check out without any extras but nothing!! The webpage was no responsive!! I tried to pay for my carry-on from my cell, laptop and tablet. But same result, that page became frozen without allowing me to pay the fee. I don't know if this was an unfortunately condidence, or is done on purpose to charge the extra $10!!"
Pros: "The person who helped us with our refund was very helpful."
Cons: "We arrived to the airport to check our bags and were informed that our flight had been delayed an hour for maintenance. No huge issue with us we decided to eat breakfast and then hang out for a bit before the flight boarded. We arrived at the gate to find out the plane was delayed another 8 hours. I understand issues happen all the time that are out of our hands. The gentleman at the gate was extremely helpful and accommodating, but he still gave it a 50/50 shot of the plane being cancelled or not. We opted to receive a refund and drive to Baltimore. I completely understand that this was a safety issue with the plane. I'm not upset that the flight was delayed. But having to wait 9 hours for a plane that may or may not be able to make it or be cancelled was tough."
Pros: "The price of the flight. Flight Crew members were pleasant."
Cons: "I tend to make the best of all situations but this time it was very difficult. Honestly, I would rather pay the "hidden fees" for a more comfortable flight with the ability to recline my seat, travel with a carry on bag and have in flight refreshments without having to pay extra. Sitting in an upright position for 5 hours straight with no leg room is torture. The thought of dodging hidden fees is great but not at the expense of comfortability and incurring additional baggage and in flight fees. Unfortunately, I would not fly with this airline again unless the flight is 2 hours or less and it was the only option available. Bottled water should be free for travelers even if it's only the 8oz bottles. The snack/drink menu options are limited and the prices are ridiculous. Thank you for the services, however this will not be an option in the future."
Pros: "Polite staff on board"
Cons: "Unannounced gate change at the last minute. Almost missed plane because the change affected the terminal. It never displayed on the board. We had gone through security and had to exit the airport to get to the switched terminal which was far (10 walk) and had to get through new security check. After going through the full body scanner, a TSA agent patted my hair with her dirty gloves. Nobody should have their hair patted down after going through a full body scanner. This is a violation of my person, of my privacy. Also noted that only coloured women had their hair patted down. We should never be treated like animals or differently than other travelers."
Pros: "one time departure and arrive"
Cons: "I chose Spirit because of its cheap flight price so I didn't expect a high quality of service. For example, I didn't expect a very comfortable seats or meals in the flight. But, there are some instances which are not dependent to the price/money like politeness of the flight attendant/employees or responsiveness of the boarding member. On the flight day, me and the other fellow traveler were waiting for the boarding but the gate was closed and no body was standing at the front of the boarding desk. Also, there was no LCD screen to show that this gate is assigned for the Houston or any other places. The time was passed from the original boarding time and we were still waiting for the boarding member. Accidentally, I saw a airport employee and ask him that this is the gate assigned to the IAH Houston? And he responded: "Oh no, the gate is changed!" Thus, I ran from the former gate to the new assigned gate. But I saw that the people are still waiting for the boarding member at the front desk. There was a 25min delay and all the people were standing and waiting for that lady to come. At the end, since she was alone and she couldn't handle all the people, she didn't check the boarding zone. It is important to be mentioned that I received the changing of the gate E-mail very late just I was entering the airplane! In the airplane, the flight attendant were not friendly. They didn't help the old people to entering the airplane or putting their luggage at the top cases. During the flight, they were just sitting and playing with their mobiles! Apart from this issues, the worst scenario happened in the baggage claim. When all the people were waiting about 30mins for delivery of the baggage. At the end, it was so disappointing to see one my baggage is broken and its handle bar was detached that I couldn't move it easily to the outside of the airport. I reported the issue to the Spirit baggage claim and that employee was not friendly either and she didn't even apologize! Therefore, I am currently totally disappointed about the Spirit because as I mentioned there are some instances which are not dependent to the price/money. Even cheap airlines should provide highly respected treatment to their customers."
Pros: "Let me start by saying that the entire purpose of Spirit is to be significantly cheaper than other airlines and at that, they have succeeded. We saved nearly $300 for two people round trip. That said, you have to read their policies before booking to fly with them as they do charge you for any baggage beyond a small backpack/purse. We planned accordingly and it worked just fine. Because they are cheaper, they also provide no movies or entertainment of any kind and no food/beverage provided. They are available for purchase on the flight or you could just again, plan accordingly and pack your own snacks and drinks before you board the flight. Many complaints about them having frequent delays. But we were fortunate enough to not have any of these on our outgoing and return flights. Flight attendance were friendly and courteous."
Cons: "They are cheap so they have the cheapest feeling cabins of any airline I've flown in the US. No reclining. Not much leg room. And not much of a tray table. For a 5 hour flight across the US it was a bit uncomfortable. I probably wouldn't book them again for a flight of the duration but it would be more than fine for a 2-3 hour flight considering the cost. Flight attendance were pushing the airlines credit card at the end of the flight."
Pros: "Spirit is known as an ultra low cost carrier. I did not know this when I purchased the tickets, so the fares we paid were a little less than that of competitors. The pros end there."
Cons: "For the amount of harassment one goes through to fly with Spirit, the slightly lower fares are not worth it. Frankly, it seems like a ploy to hook people and subsequently squeeze three nickels out of every dime for anything else on the flight. The boarding process was delayed by over an hour. The attendant speaking from the gate was rude, hostile, and obnoxious. Those boarding were practically interrogated to make sure the water bottle they were holding might not be an extra personal item. (You have to pay $55 for a carry-on but are allowed one personal item on Spirit. If you are caught carrying extra onto the plane without paying, it's a $100 fine. One which they are on the prowl for!) Once on the flight, there is no entertainment. There is no complimentary anything. You can buy food or drink with credit cards only. The seats do not even have a tilt function to them, so you can only sit upright. My personal favorite part of the flight was watching the fight that ensued between female passengers deboarding and the attendants that did nothing about it. Something about the ultra low cost carrier makes people crazed to get off the plane. At the end of a flight, everyone wants off a plane, but I have never seen such disorganized chaos and blatantly rude disregard for the deboarding process as on this flight. Next time I travel, I'll spend the extra $100 to fly with another airline. Lesson learned."
Pros: "Not one single thing!"
Cons: "Having to fly on Spirit, your crooked, deceitful, poor customer service ways. You are the bottom of the bottom! I can't believe that our government allows you to stay in business. Your planes are dirty, reeks of puke, and unsafe. It's only a matter of time before people start having health problems because of your dirty nasty planes and before the planes start falling out of the sky because of the old, poor maintained planes. Do us a favor and merge with another company who knows how to run an airline business like Southwest, American, Delta. Better yet, just SHUT DOWN!!!!!!!!!!"
Pros: "The flight was smooth, that's about it."
Cons: "Before I got on the aircraft, I stood at the counter and was ignored for 20 minutes. The flight attendants and person who was supposed to be manning the desk were all laughing and sharing stories near the breezeway and ignoring all the customers to come to the desk. I received my seat assignment just moments before we started boarding. First of all when I got on the airplane the floor and seats were covered with cookies crumbs. Also when I first got on the airplane there was trash still stuffed in the back of the seats. Second of all, the crew, one person in particular was not very professional with some of her comments and reminded me of how a high school student would act. I don't think I'll ever fly Spirit Airlines again and less it's a very short duration flight . The seats in this aircraft did not recline at all either and were really uncomfortable,"
Cons: "The trickery of low pricing is quickly realized with your inflated baggage and seating. No frills?? Water and a bag of peanuts wouldn't kill you. And the worst ever is your significantly inefficient ticketing process! A domestic flight shouldn't require a 2 hour airport arrival and even with that, leave 47 passengers at the gate... All that waited patiently thru limited attended ticketing and baggage drop lines followed by security all in an effort to maintain on time departure stats. Other airlines would at least provide a food voucher. I arrived at the airport in Ft. Lauderdale at 5:30 AM and didn't return to BWI until 12:30AM the next day. That's unconscionable and in this day and age -- flat out horrible business!"
Pros: "I liked the price and the onboard staff was pleasant. The pilots were appropriately apologetic."
Cons: "Our flight was delayed. Then delayed again, then delayed again and eventually cancelled!! So we were re-booked on the evening flight. Twelve hours later! Then that flight was delayed. And delayed again. Finally we took off 2 and a half hours after our scheduled flight time after spending 15 hours at the airport! We lost an entire day of our mini-vacation! We found out our flight was cancelled do to mechanical failure of the plane. We ended up with the very same plane that night and it was not fixed! They still had a problem with their auxillliary power so they had one Hell of a time getting the engines started we sat and sat and waited on the tarmac for the engines to finally be started. When we first arrived, the ticket agents were nice but seemed easily confounded and seemed to need a manager to help them with every single customer. Unfortunately, there was only one to go around. The baggage assistance office person was standoffish and acted like giving one word answers was a big intrusion on her time, although we were the only customers there when we talked to her. Baggage was in front of and behind her office door. We had to go in through a side door she shared with American Airlines. It was as if she wanted to discourage people from talking to her. There is more, but you get the picture."