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Service

On time flight Quick boarding Bottled water was provided as opposed to giving out water in cups.

On-board service Flight information

Flight was canceled and ruined my whole trip!

The crew and the comfort

The entertainment

the flight was great and comfortable

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The flight itself was ok.

They have lost my bags. I won't receive them till Friday.

Customer service at checkin was great! Very helpful and polite. The crew on board, also very polite.

I am 6' tall and of healthy body weight. There is not enough room in the seats for someone 6' tall. Get your greedy act together you filthy, no good, rotten scoundrels. Take out a single row of seats and leave room for my legs.

No entertainment available. Only snacks were available.

Didn't know when we booked we'd be charged for carry on luggage & seats.

I had a very troubling encounter with a JetBlue employee at the ticket counter - BWI Airport. Specifically, when I approached the tick counter and asked if there were any flights going to Boston (03/12/2017), I was told by one if the ladies No more available flights to Boston (with a pleasant professional smile); from which I accessed the Kayak app ND discovered there were additional flights, wherein I proceeded to purchase a ticket. Once I obtained my confirmation from the JetBlue website via Kayak, I returned to the ticket counter and noticed the employee who gave me the false information left the area and did not return. I find this encounter troubling. The act committed by the unnamed employee indicates their are employees that feel empowered to commit deceitful acts.

I reserved a wheel chair to transport me through airport lobby and corridors. On both ocassions the wheel chairs waited for me as I exited the plane. Bravo Bravo Bravo On a short flight I suggest you bring your sandwich aboard

my daughters luggage was misplaced and the charge for checking the bags and then to lose them is really unfair now...i have wasted $200

On time, on schedule, smooth ride, no frills, great price, friendly staff.

Seat back didn't go back. Had to pay for seats. $10. seats filled up. $14. seats had good room.

Southwest flight attendants are the ABSOLUTE BEST! Always friendly, professional, and taking that extra step to make sure everyone is safe, happy, and getting to their destination in style. I have HAD to fly on other airlines recently, and the service and price of Southwest is the only airline worth my time.

On and the staff was friendly

Na

Over all service ..

Nothing

Total lack of communication

The attendants and preflight team were wonderful and kept us updated on unavoidable delays. Considerate and professional the whole flight.

I love the fact that the airplane had electrical outlets at each seat. I was able to charge my phone so I never run out of battery! The crew was very also very nice.