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We were late taking off.

Crew was professional and friendly

Flight was 3 hours late. Wifi was not working most of the time. TV reception was out for the entire plane for the entire flight

Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads. Flight was delayed.

At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.

Nothing, they are terrible

Prone to delays, cancelled our flight, no compensation, awful customer service, the list goes on

I'm alive and finally ended up where I was going

We were high suggested to take a flight that was much later and longer with a connection because our flight was delayed. The delayed flight went off as planned and were took the other flight that got is in at 1 am instead of 9:15pm. Really hard to swallow when we were traveling with our kids 9 and 5 years old. We had an additional 3 hour drive home.

Nice easy ride once the plane got there

2 hour delay which wasn't jet blue's fault but it would have been nice to have been sent an email about it or something

Flight was cancelled and we were not informed. We missed international flight and nobody took any proper responsibility.

Free Directv and music, free snacks

Great in flight crew, nice free snacks, good entertainment.

Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.

I will never fly this airline again!. Horrible in every way!

Bag charges at Spirit are unconscionable! Spirit did not allow me to check-in online without joining their frequent flier club. Carry-on OR check my bag cost $50-55 AND that wasn’t communicated until I was checking in. Finally my TSA precheck wasn’t on my boarding pass and they wouldn’t fix it.

After I bought, many people said beware! So I was pleasantly surprised and relieved! We had excellent service- from the ticket agent to the flight attendants. I would definitely go with Spirit again.

Was on time

Charges on everything. Carry on luggage charges A can of soda was for sale. I will not fly with them again.

If there was an "as expected" option I would have chosen that over a low rating for comfort, food and entertainment. Overall, it was a good experience and I would certainly choose Spirit for short distance, straight shot flights. The crew was awesome! I left my helmet on the flight to Minneapolis. I realized this when I had already boarded and the crew let me get a message to the people at the gate. They went and got my helmet for me and got it to me before takeoff. So rad! Thanks Spirit!

Boarded on time and QUICKLY. Seats were comfortable, clean lavatories, nice staff, seemed like ample room for carry on luggage despite the 'full flight' warnings.

I didn't like the surprise of $90 total fee for the smallest carry on luggage ($45 for each flight), or paying for an isle seat.