on time for the most part (one small delay) smooth process through bag checking to bag claiming.
The landing was incredibly rough. I thought we were going to roll over at one point. Even coming into the landing was incredibly rocky. The passenger beside me said they make that flight all the time and that was the hardest landing they ever experienced.
Cons: "The crew wasn’t super friendly but they were nice."
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Cons: "Broken tray table literally off its hinges and unusable."
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Cons: "Provide earphones or headphones"
Pros: "Fast flight"
Cons: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Great crew. Seat was not too bad."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Cons: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "New plane with great entertainment arrived 30 mins early"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "The fact that I sat on an airplane for over three hours due to a delay and couldnt get off"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "All on time, the flight attendants were nice and polite."
Cons: "That I couldn't change my seat (I didn't want in the confort zone) just in an empty row that it was behind me."
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "Quick service - uneventful."
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Who could ask for more?"
Pros: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Cons: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Pros: "Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem."
Pros: "Wonderful flight attendants"
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Pros: "Friendly staff. On time departure and arrival."
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Eight hour line for customer service. Bags missing. Stuck in Charlotte.
Flight attendants were great
Internet wasn’t working. Everything else was wonderful
The flight was excellent. I have no complaints.
Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights.
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Cons: "Nothing really needed to be better this time around"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Pros: "We landed safely"
Cons: "Boarding was delayed at least a 1/2 hour so arriving was late. My luggage never made it on the flight so I am hoping it gets me to tomorrow however no guarantees."
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Pros: "The flight was very quick and the crew was very professional"
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Pros: "Late taking off. Pretty much on time for arrival. The pilots made up an hour."
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "When we left the gate"
Pros: "It works if you follow the rules."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "all around experience was good arrived in Charlotte early"
Cons: "Nothing to really say wasn't to bad to say..."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "Rebooked before we got inside"
Cons: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Pros: "Was on time, flight attendants very nice and professional"
Cons: "flight was overbooked good thing people volunteered to give up seats"
Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Cons: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Pros: "Flight was on time with no problems."
Cons: "The planes were clean but had no phone charging outlets."
Pros: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Cons: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "Got us in a little early. Nice smooth flight"
Pros: "It was on time. Crew was friendly."
Cons: "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
Pros: "Flight was on time, flight was good. Overall I was very happy with the overall fight experience."
Some people were not wearing masks appropriately & there wasn’t anything done about it.
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Pros: "The seats were very comfortable.. the service was responsive and friendly!"
Cons: "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
Pros: "Nice attendant."
Cons: "Very late."
Cons: "What happened to complimentary snacks?!"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "getting to my destination"
Cons: "How does a 700 mi flight take 14hrs to accomplish. Fly United and find out."
Pros: "Loved the stroopwaffles"
Pros: "Excellent crew."
Cons: "Tight quarters."
Pros: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
Pros: "Excellent trip. Took basic economy. Only like needed to pack for weekend. Got the job done."
Cons: "No frills. It wasn't needed but gotta think of something to put here."
Pros: "I liked the comfortable seat and the empty seat between myself and the other passenger in my row. Staff were lovely and very friendly."
Cons: "Flight was delayed 4 hours.... missed my next flight, too dc, then rerouted to Philadelphia,and transferred to another airline, got to Dayton at 5 pm. I haven't had a vacation in four years, this was not the way I wanted to start. This was a trip from hell."
Pros: "Staff at the ticket counter was friendly enough to me personally, although was extremely reactionary to the restless crowd. I am glad that I was able to be rerouted to another destination where I could be driven home within three hours. Good food boxes on the plane (I had the Tapas). Friendly crew onboard."
Cons: "No offer for any sort of compensation for significantly altered travel. Even just a stock email acknowledgement would have been nice. Expensive wi-fi options on the plane, electrical outlets for only half of the plane."
Pros: "Everyone was pleasant."
Cons: "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
Pros: "I did not like any part of the trap maybe when they offered us some preferences that was included in the fly that's about it"
Cons: "The flight was 3 hours delayed the text message updates said we're not accurate"
Cons: "Our flight got cancelled three times before they finally switched us to Delta. We missed an entire 2 days of our vacation that we haven't got reimbursed for. One of the agents that worked for United Airlines put her hands on my friend that I was traveling with and the police got involved. It was an horrible experience and no one was trying to accommodate us for our troubles what's so ever. I will NEVER fly United again. A waste of time and money."
Cons: "No complementary food is provided. Just some mini snacks."
Pros: "The crew was nice"
Cons: "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
Cons: "Constant changes to the departure time."
Pros: "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
Cons: "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Pros: "I like the television system"
Pros: "We weren't very late into montrose despite the wait"
Cons: "Must have been 80 degrees in the cabin, air from overheard nozzle was warm Waited at the gate having boarded for 20 minutes"
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Pros: "Fast unloading of plane."
Cons: "Slow boarding, no snack choices."
Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
Cons: "Poor service, not pleasant attitude from flight attendant."
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Pros: "Short lines, rapid boarding, on time, & courteous agents!!!"
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Pros: "They got me there"
Cons: "late which made me run to my next flight which was quite a hike"
Pros: "It was overall a wonderful flight"
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Pros: "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
Pros: "Quick short sweet flight"
Cons: "Boarding late"
Cons: "Was told no flights for two days after flight was cancelled. Then was told we needed to switch airports via taxi on our own. Then switched to Delta airlines where I had to pay another $60 to check my bags."
Pros: "The crew and plane"
Cons: "Boarded late. Boarding was confusing to many flights at the same time from one gate. And arrived late and the flight was overbooked so I was not assigned a seat til the last minute."
Cons: "Flight was delayed therefore missed my connection"
Pros: "That it was a jet, not a turbo prop!"
Cons: "An hour late leaving Denver because the plane had to sit and burn fuel due to weight. Only drink option was water offered for the flight."
Pros: "They checked my carry on at the gate in Hartford and said it would go through to me final destination and it wasn't in Cincinnati when I arrived. In fact that was yesterday and I still don't have my luggage."
Pros: "I ended up going through Chicago. My return flight was delayed and I missed the connecting flight and had to stay in a hotel overnight. I am still waiting for the next flight home."
Pros: "fast and efficient- loved that it was a direct flight!"
Pros: "Flight crew apologized for delayed flight and minimal amount of food / drink available on flight."
Cons: "Plane several hrs. late. Missed connecting flight to Sacramento. Flying to attend my Father's funeral. Ended up flying to SFO so I could be within reach of drive to Fresno. Now have had to pay for hotel near SFO because of late arrival. Also having to pay $200 extra for rental car because return flight departs from Sacramento and not able to return rental car from originating rental location."
Canceled trip due to covid risks. Given credit toward re-booking, without any attached fees.
Pros: "The crew was professional and friendly."
Cons: "Both my outbound and inbound flights were 1 hour late. The tiny tray tables and lack of reclining chairs make Frontier's planes more uncomfortable than others. Being charged for a basic beverage or snack also seems "chintzy" when you've already charged me for my flight + my seat + all baggage."
Pros: "Flight from Hartford to Denver was excellent. First time flying From brier so I was unaware that snacks only were available for purchase so I arrived very hungry in Denver."
Cons: "Flight attendant was somewhat rude when I had to make a run for the bathroom when the fasten seatbelt sign was on, but I couldn’t delay. Had to wait until they finished serving water instead of pushing their cart forward so I could return to my seat. Shortly after, the pilot made an announcement to please be respectful of the fasten seatbelt sign. I’m a seasoned and obedient passenger but sometimes the need for a trip to the bathroom is immediate. I think the flight attendant could have been a little nicer about it."
Cons: "Have plane depart on time."
Cons: "The seats are very uncomfortable for a long flight."
Cons: "The rep. at the baggage drop off was being unnecessarily unkind. Though she did not attend to us, it was obvious to all those in line she was upset. She gave her co-rep. attitude &created a very uncomfortable environment. We do not know either of their names. The negative rep was the AfricanAm lady."
Cons: "Flexibility with the flight."
Pros: "Everything else was fine."
Cons: "The flight was delayed 30 mins prior to boarding for 6 hours. They were missing a part that needed to be ordered. What I don't understand is why they couldn't have emailed everyone to notify us so we weren't stuck in the airport for 6 hours."
Pros: "We landed in Denver 30 minutes ahead of schedule and I must say that the flight attendants were great at making sure that our needs were met. We will be flying frontier again!"
Cons: "Three hour delay which almost made me miss my connecting flight. Not even an apology was offered. As we landed my connecting flight was boarding and no attempt was made to deplane the delayed connecting travellers first."
Pros: "Flights was on time."
Cons: "Hidden charges for seats; $45 baggage fee; had to purchase soft drinks; seat didn't recline; had to pay extra for that convenience."
Pros: "I liked the cheap fare, but it was misleading because once you pay for your seat, bags and water, its just as much as a regular price."
Cons: "Nickel and dimed for everything. Minimum $5-$25 for a seat, $45 for checked bag, $40 for carry on, $3 coffee, no beverage service. And the plame was filthy to boot. So gross, never again."
Pros: "We appreciated the cheap airline ticket prices."
Cons: "We were outraged by having to pay $45 for each piece of luggage, including carry ons! After these hidden fees, our tickets would have been cheaper for a well established and popular airline."
Pros: "Quick boarding / deplaning"
Cons: "You have to PAY for a CARRY ON. That's just deceptive so I recommend doing the math when you book your next flight and go for other airlines even if their price is slightly higher than Frontier."
Pros: "The staff was so kind and made the trip fun, very fast flight but so enjoyable. I honestly will not fly another airline if frontier is available. And best of all it was inexpensive... other flights were pushing 500$ and I got this ticket for 200$ overall great experience!!"
Cons: "Only thing was I couldn't buy a drink with cash which is all I had on me but I think that's every airline so nothing frontier specific :)"
Pros: "I lived"
Cons: "definitely would be better if there was USB ports and if I'm gonna spend $7.99 on a shot of whiskey it would at least fill the glass up"
Pros: "It was cheap"
Cons: "I had to find another flight on my own to replace the second leg of my trip from Denver to Salt Lake City. The customer service was ridiculous."
Cons: "Uncomfortable seats - don't recline! Rude crew, create an impression if they're doing you a favor by being there. Flight significantly delayed. No clear announcements. As a frequent flier, didn't expect a Spirit like experience from Frontier!"
Pros: "The cheap price"
Cons: "No complementary drinks such as soda or snacks such as peanuts or pretzels"
Pros: "The staff was friendly."
Cons: "The flight was delayed, and there was poor communication in the waiting area other than making sure your baby item extras were tagged. People with children were told to be ready to board early, but we were the 3rd group to board. I had to pay $3 for my daughter to have juice to drink (no beverage or snack included) after I had to pay extra to get seats assigned to be together with my 3 year old."
Pros: "The flight left 5 hours late, spent a good 30-40 min on the runway, the bagage claim was never marked and announced after most people had figured it out, and they lost two pieces of our luggage. I guess that is good service, since the common standard today is being beaten bloody and dragged off the plane. I wish they had communicated the reasons for the delay, given accurate estimates, etc"
Pros: "Arrived on time"
Cons: "Crew yelled at child for trying to carry on skateboard, cost of carrying on bags, no free food...or even water, charge to guarantee you get to sit w family. Up front cost does not represent what you'll "pay"."
Pros: "Flight crew was good."
Cons: "Everything is an additional charge from having a bag on board to cokes."
Cons: "After being left on the plane for a long time and not even offered ice water or anything. We were released out to the lobby. And then shortly after asked to get back on the plane where it was EXTREMELY Hot. I would NEVER go frontier again."
Cons: "From the get go this flight was terrible. Frontier at DCA doesn't open their ticketing counter until 2 hours before the flight leaves - this means that even though there were 15 people in line, the worker just walked away and left an empty desk after she finished helping the flight before us. The flight attendants were unhelpful and condescending; a man complained because something from the overhead bin was dripping on his head and he received one cocktail napkin in response. They made you pay for sodas (despite me taking this exact flight from DEN to DCA 7 days earlier and getting sodas for free) and overall it was a disappointing experience. I sincerely hope Frontier gets their act together soon, they've become a disappointment of an airline."
Pros: "Absolutely nothing the flight never took off and I never mad it to my destination."
Cons: "Everything this is the worst flying experience I've ever had in my entire life I will never fly frontier again"
Pros: "Fairly good ticket price"
Cons: "Too hot on plane Extra charge for luggage"
Pros: "The price of the flight"
Cons: "The fact that frontier will not transfer checked bags to a different airline. If at all possible, I will never fly this airline again"
Pros: "Flights were overall good. Airplane crew was attentive and cordial- sats are comfortable although not reclineable. Flight was on time and even arrived ahead of schedule"
Cons: "Check in crew was not very cordial/friendly- Did not have any check in Kiosks open at MSY and no one around the dask for over 40 minutes Tried to check in online 12 hours prior to my flight so I could get discounted check in bag prices and it would not accept my email as contact so it would not let me finalize the process so had to pay full price at airport- Although flight arrived early- had to wait almost one hour for luggage"
Pros: "Flight attendants were nice."
Cons: "Flight was late, Boarding procedure was not efficient it would help if they seated by seat letter when I boarded I was in seat f by the window but the other two seats were already occupied and they had to get up to let me in this happened numerous times for everyone on the plan causing a long boarding time. Plane had some off issues I think with the fuel pumps or the hydraulics there was a really annoying sound for the entire flight. No wifi Not enough leg room"
Cons: "Boarding. Why can't airlines go back to the old way of boarding from the rear of the airplane first?"
Pros: "Arrived early but then had to sit on tamark to wait for open gate. When able to check in at terminal desk, was able to go through TS-Pre check when I got my ticket."
Cons: "Seats too close together. Crew didn't come through cabin very often to check on passengers or pick up trash. Don't like use card for few dollars of drinks or food. Terminal desk wasn't open when I went to check in 2 hours early. Had difficult time with kiosk. Paying $40 each for carry on both ways and more for a window seat. Flight was delayed from Denver to Madison."
Pros: "The crew was very friendly."
Cons: "There was not an agent at the gate until 2 hrs prior to flight; what if I had needed help? When we arrived at DIA, it took > 1 hr to get our bags, and that was only when several passengers complained to the baggage desk. Even worse, there was no explanation for the delay. We were given vouchers for $40 to apply to another flight, but I will never fly frontier again unless there is no alternative."
Pros: "Crew was great, plane was on time, boarding easy and prompt."
Cons: "Ticket prices are really good, but since you have to pay for your carry-on baggage and drinks/snacks, you might as well spend an extra $100 on another airline. I will probably not fly Frontier again if I have another choice."
Pros: "Service was good."
Cons: "I still didn't receive a $100 voucher that was promise because of the 10 hour flight delay."
Pros: "I liked the timeliness of the boarding process."
Cons: "I did not like the attitude of the one of the male flight attendants and found that he was unprofessional. The seats were the most uncomfortable seats I've had to sit in during a flight. The airline doesn't offer free complimentary drinks and they still don't offer a TSA precheck option for their flights."
Cons: "Swindled at the airport to pay $40 for a carry on, with no heads up during the booking process."
Cons: "I did not realize they charge extra money for a carry-on bag. At that point you have no choice to pay the money. That should be noted up front."
Cons: "We were pulled out of a long boarding line to PAY for carry on. We were not charged carry on coming the other direction. Did not know there was a charge. This should be MORE clearly noted with the on-line reservation system. There were a long line of us having to pay last minute and very angry. Seats on aircraft hard and uncomfortable and do not recline. Charge for any beverage or snack. Very surprising."
Pros: "I was impressed with how smooth the takeoff and landing were in addition to the kindness of the crew."
Cons: "The hidden charges and random fees got me sweating as they piled up, but nothing too terrible that it actually made flying Frontier more expensive than other airlines."
Cons: "Flight left 45 minutes late with no alerts, uncomfortable planes, tray "tables" couldn't hold more than a deck of cards and a small coffee, nickel and dime for everything, no wifi"
Pros: "Cheap ticket"
Cons: "Paid $130 for a ticket and ended up paying an extra $150 for baggage. Backpack was too big to be considered a Personal Item so $40 for a carry-on. I had tried stuffing into one checked bag so I did not have to pay the extra $40 for a second bag (already paid $35 for the first one). I did not weigh my bag...yeah my fault. Was charged $75 at the counter for overweight fee (61 lbs while 50 lbs is the max). Just be aware of the fees. Also, water is free on flight and everything else is pay."
Pros: "Flight delayed unapologetically- making me miss connecting flight on frontier only hours before the flight, which they were unapologetic about"
Pros: "The crew was nice and the flight was smooth. Can't complain too much about the price, although they try to nickle and dime you for everything (charging you for carry on bags)"
Cons: "They really cram you in there. I'm 6'-1" and basically couldn't move my legs. This is definitely a no-frills airline with no entertainment, power outlets, mediocre snacks, and then they give you a five minute sales pitch about their credit card."
Cons: "Fee's for luggage and carry ons. In other airline its already included Fee's for luggage and carry ons. In other airline its already included Delayed flight"
Cons: "there was a charge for carry on that was not disclosed when i bought the ticket. further, i was unable to get the ticket from home so had to go through the extra time to go to the ticket counter."
Pros: "The crew was friendly and the plane was clean. Seats aren't too bad either."
Cons: "This is the only airline I know of that charges for a carry on bag as well as non-alcoholic beverages. Also, the charging for seats is ridiculous."
Cons: "The flight was 2.5 hours late but none of us knew what was going on. We waited at the terminal without any real updates. Seats were incredibly uncomfortable and not spacious enough for adults. Also, $30 for a carry-on!? I was not aware of the extra charge until the day of, bad customer service."
Cons: "I took off time from work today to catch a 5:25 flight from San Francisco to Denver, arriving at 9:05. It's now 11:55 pm and I am still sitting at gate 21 with a whole bunch of people other waiting for a plane to arrive. My only choices are to wait of this plane to show up, or come back in the morning to take the 5:45am flight. I have business meetings in Denver tomorrow morning. I had a car rented and a hotel reserved. The car rental in Denver closes is 5 minutes. The thing that's the most upsetting is that we keep receiving erroneous information. The original departure time was 5:25. Then we were told 6:00. Then we were told 9:00pm. Then we were told 12:03, Then we were told 12:20. Now we are being told they don't know when the plane will arrive to take us to Denver. I will NEVER fly Frontier again."
Pros: "The crew was great, and boarding was easy."
Cons: "Well frontier advertises these cheap flights, but then charges for seats, bags, drinks, and snacks. These flights end up being just as expensive or more expensive than other airlines!! Super irritating. Doubt I will fly frontier again."
Pros: "The crew was helpful polite and professional"
Pros: "not much. bumpy flight , seating tight"
Cons: "not much"
Cons: "Horrible airline. But I knew that. Didn’t have much choice on short notice. I avoid this airline as much as humanly possible."
Pros: "The flight crew were very good and informative. The plane took off on time and landed earlier than expected. The seats we chose were comfortable but a little expensive. Boarding was easy."
Cons: "To choose your seats was a little expensive and the baggage costs were way too much for a couple going on vacation for a week with one checked bag."
Cons: "Flight not full and they still jammed people 3 to a row. Web site confusing and difficult to use, unable to get a real person on the phone for help. My cheap fare doubled at check in due to baggage charges that were not made clear in advance. No email confirmation of flight. I would not fly Spirit again despite the fare,"
Pros: "This is not a comfort/luxury airline experience. It was, however, efficient, timely, and had pleasant staff. The seats are not comfortable and the $8 ones don't recline or have much cushion. It was great for the short flight from CT to SC."
Cons: "The seats were not exactly uncomfortable but could have been better, and didn't recline."
Cons: "I have been taking this flight every week for the past month. Have taken off late and have spent a median of 20 to 30 min stuck, at a full stop, on the runway before deplaning EVERY SINGLE TIME. Unbelievable."
Cons: "Luggage $45 carry on $38 this is where spirit gets you"
Cons: "will never use this airline again."
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Cons: "Spirit airlines cancelled my flight the day of travel."
Pros: "Nothing. I was treated so poorly I walked away from their customer service and bought a ticket on another airline."
Cons: "I was 5 minutes late over their 45 minute required check in window. So they cancelled my ticket. For $100 they offered to reschedule me. And for another $50 they would check my bag. On a different airline I paid another $100 and got a complete round trip ticket, about 10 minutes later."
Cons: "I arrived at the terminal three hours early, connecting from a non-Spirit flight from Central America. Spirit employees wouldn't check me in, saying they were too busy and I need to wait, but no worry, there's plenty of time. Asked again later and was told to check in online. Checked in online and was told (after the many upsell screens) that I couldn't print a boarding pass and needed to go to a Spirit counter. Went back to the Spirit gate and they said I hadn't checked in so they gave away my seat, and they didn't have another flight until tomorrow. Did I want it? Nope. Bought tickets on a real airline. Will never, ever travel with Spirit again."
Pros: "Nothing except the price"
Cons: "Delayed boarding"
Pros: "The crew was amazing; so funny and entertaining. Loved the pricing to customize what I did/didn't want and to give me the cheapest fare possible. LOVE that they now fly non-stop from Hartford to Myrtle Beach."
Cons: "Can't think of anything!"
Pros: "The boarding process was good. T The staff friendly, but should smile!!"
Cons: "The seats were uncomfortable."
Pros: "The fight"
Cons: "Customer service was unresponsive and unhelpful which cost me a day to my vacation. What's worse is that any scheduling conflict which in my case they caused resulted in me having to pay more money to correct. By far the worst experience I've ever had on an airline."
Pros: "Nothing. I missed it because of the delay in the first flight and ended up on American airlines"
Cons: "Everything. Spirit sucks."
Cons: "This airline company was totally misleading about everything. My luggage was okay on one flight but return flight was not okay, had to pay for luggage both ways. Was told to check in on line and the website wouldn't let you plus then had to stand in line for 45 min to check in only 2 clerks working with 109 plus people in line. I will not fly spirit again. The seats where so small and uncomfortable."
Cons: "3 dollars for a Coke"
Cons: "I spent money on the cab to the airport only to be turned away because spirit canceled the flight. They told me my money would be returned but I have not seen anything yet."
Pros: "Crew was friendly and knowledgeable"
Cons: "Felt like after paying all the fees we could have just flown a regular airline"
Pros: "I liked the stewardess coming back to denver she was nice and beautiful"
Cons: "Seats are uncomfortable"
Cons: "it was awful - I can't believe how narrow the rows are. I'm 5'5" and my knees touched the seat in front of me. A third of my personal item (a backpack) stuck out from below the seat in front of me. I've never been more uncomfortable on a plane. But it was cheap, so...worth it?"
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Pros: "Nothing to brag about."
Cons: "Lack of space, over charged for baggage, delays on both ends of the trip."
Cons: "Delayed twice, seats do not recline, no snacks included, they charge for carry ons. They are the worst airline. Period."
Pros: "It's a plane. It was a short flight- all was fine. It was cheap, and I didn't need any baggage, so Spirit is the best airline for that. You can't beat the price. Booked the night before- about 16 hours before the flight."
Cons: "Everything with spirit is terrible. The trick prices (you think it's cheap??? Not if you want a seat, a bag, a drink, to breathe!!), the terrifying folding chair seats, the horrible leg room, the worst service. Now I remember why I NEVER should EVER fly spirit."
Pros: "Clean airline. Nice staff."
Cons: "Very little leg room."
Cons: "Misleading information about charges for carry-on. I understood extra charges would apply to luggage checked in, not suitcases carried onboard. Leg room is too small for tall people. I am 6'1" and my knee's were pressed against the seat in front of me the whole trip, not comfortable at all."
Pros: "The plane and flight were fine. Costs for beverages and snacks , well, nobody( or vary few) bought them so that should tell you something."
Cons: "What I didn't like is that the small APPROVED SIZE carry on cost as much as my ticket to fly round trip., $55 each way. Really,........you need to raise your fairs and stop gouging the customers for every other thing. I had to pay extra just to sit in an isle seat when most of the planes seats were still up for grabs. Sorry but Spirit Airlines will be only researched for services by me if it is an emergency. I am aware that the airline needs to make money or it will not stay in business however I think the cost to ck a bag, if it was reasonable, would speed up things so everyone wouldn't try dragging everything they have onto the airplane to stow in the overhead with everyone else waiting on them. I am familiar with your problems as I used to fly schedule 135 , in Calif from La to SFO."
Pros: "Met some pretty cool people in the seats next to us. Bathrooms were clean, easy to use, and easy to access. They had a bathroom light viable to all passengers to see whether or not they were occupied for all 3 bathrooms, which I really appreciated."
Cons: "My only complaint was that during our layover in Chicago we couldn't get off of the plane to get food. Eventually we just bought food on the flight because our trip in total was about 6 hours of flying. I wish there was more food options. Oh, and the crying baby behind us wasn't the best either, but we drowned it out with conversation."
Pros: "Since we couldn't get passes in advance the clerk gave us leg room seats"
Cons: "The online program was horrible. Couldn't print boarding passes in advance"
Pros: "I arrive safe"
Cons: "I spend more with my luggage than fare it was not disclose Not even water or snack"
Pros: "I liked the crew"
Cons: "I did not like that my flight kept getting delayed and they provided late notifications"
Pros: "The check in process, boarding process and the flight were smooth."
Cons: "The boarding pass that we downloaded on our phone weren't valid. After waiting 20min for security clearance, we had to go back and get the boarding pass from the kiosk. Spirit should have mentioned ahead of time that mobile boarding passes don't work."
Cons: "Seems like a cheap ticket until you factor in all the extra charges. Carry on bag $50, water and a snack $10. I'm surprised the bathroom was still free of charge. The captain couldn't get one of the engines started but taxied out to the runway anyway. When it still wouldn't start we turned around and went back to the gate to wait for a mechanic. They were able to get it started and we were able to fly."
Pros: "I had flight delay for 6 hrs, missed my business meeting Las Vegas ! Very rude people at Spirit counter, never will consider Spirit as my 1 suggestion! All this and I paid 1st class accommodation, I really think I should be compensated! 7194600011 thnx! Reg!"
Pros: "Absolutely nothing"
Cons: "They nickel and dime you to death. Just horrible. The ghetto of airlines"
Pros: "Worst flight i have ever been on"
Cons: "i will never book with them again"
Cons: "they charge you for everything. They say they are making you a deal by giving you a cheap flight. but charge you for carry on and personal items. and charge you $4for a tiny water.They are a bunch of A-hole. And I will never use spirit again"
Pros: "Price. Personably flight crew."
Cons: "The seats were very uncomfortable. I think my personal maximum time for a flight with those seats is 2 hours or less. 4 hours nonstop was too much for me."
Pros: "The price of the flight is hard to beat. I can live without the seats reclining and a free soda."
Cons: "Pay attention when buying your ticket. There are extra fees like paying for the seat you want or for checked bags."
Pros: "the flight crew"
Cons: "how late we were to board, almost 3 hour wait to fly to vegas, seats were uncomfortable."
Pros: "Effecient boarding. No overly comedic routines from staff to include pilots. On time."
Cons: "$55 for a carryon bag."
Pros: "Flight attendants were nice."
Cons: "Seating was very cramped. Hidden costs everywhere, which jack up the actual cost of the flight significantly. Probably won't fly with them again."
Pros: "boarding was quick"
Cons: "The counter lady said my luggage was to big. It is the same bag I used on the previous flight with Spirit. WE walked out there and put it in the luggage sizer and it fit. she never left the counter she just yelled. I don't think so. so we had her come out and look. Customer service is lacking."
Cons: "On the sight online does not tell you that you have to pay for each baggage $50 dollars people should know that! !!!!so they would not be surprise .At cheking in my parents the lady wasn't as nice just because we didn't know that we have to check in on one of the machines! !!!not a good experience!"