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Read more about Delta
Pros: Peaceful in cabin
Cons: Blanket ,
Pros: Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions
Pros: Very attentive staff
Cons: I have no complaints
Pros: Good crew
Cons: The flight was delayed by two hours.
Pros: Great crew.
Cons: More food choices, but what we had was good.
Pros: Service was great.
Cons: It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!
Pros: Son got wings, so was happy.
Cons: No entertainment.
Pros: Flight was smooth
Cons: More leg room
Cons: Delayed 2 hours, huge inconvenience
Cons: K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice
Pros: It was quick
Cons: The head sets cost $2 There wasn’t food served It was very cramped.
Pros: Great crew. Seat was not too bad.
Pros: I liked the wide variety of movies and snacks available.
Cons: The kid behind me wouldn't stop kicking my seat.
Cons: Didn't I could pick my seat. I was assigned my seat. I like window seats. Either leg of the trip was a window seat.
Pros: Delta’s crew is always the best. On schedule
Cons: This was a 2 hour flight, some entertainment would be nice...
Pros: The boarding process was smooth .
Cons: The cleanliness of the seat and tray area.
Pros: Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great.
Cons: Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb.
Pros: That I arrived safe.
Cons: My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible.
Pros: New plane with great entertainment arrived 30 mins early
Pros: The crew was friendly and we arrived earlier than expected
Cons: Seats are too tight and too expensive to upgrade.
Pros: Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?
Pros: The plane was an older model but staff allowed main cabin to use 1sr class bathroom.
Cons: The choices of free snacks were limited. They should also give more than 1 package of peanut.
Pros: It was very quick! Great service.
Cons: We need more food options and a little bit more legroom.
Pros: Crew was friendly, flight ran on time.
Cons: Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!
Cons: Not much- pretty great flight
Pros: Not much
Cons: Seats very uncomfortable no room to move
Cons: It was scheduled so late at night.
Pros: No waits, front desk personnel were helpful about baggage accommodations. Clear communications.
Cons: No issues.
Pros: Great airline stewards
Cons: Suggestion- Overhead bin should be assigned to the seat the person is seated in.
Pros: On time! Easy boarding!
Cons: They had problems with both the wifi and the entertainment system. Super friendly crew further.
Pros: Easy work trip and with the storms coming in I was able to get out early without fees
Cons: Snow storms. Not a fan.
Pros: direct flight from bdl to cun.
Cons: reclining seats that doesnt give much room to person behind recliner
Pros: The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!
Pros: Great pilot..
Cons: Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers
Cons: They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that.
Pros: The crew was nice and pleasant. They didn’t fuss over ym carry on being too big. They were very accommodating. Boarding was very quick again
Pros: Crew was good. Flight was early.
Cons: Poor booking experience.
Pros: Absolutely nothing.
Cons: These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless.
Cons: Missed our connection due to not enough time between connecting flights, Change of plans due to missed connection not anywhere near each other, one hour spent on the The tarmac... No earbuds available, No drink or food service... Worst flight experience ever
Cons: The flight was delayed an hour and a half.
Pros: Who could ask for more?
Pros: Getting to the correct destination.
Cons: The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father.
Pros: entertainment services
Pros: Delta auto-booked me so I didn't have that worry once I arrived in Atlanta.
Cons: Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented.
Pros: Brand new plane
Pros: I would like the airline service to do more for our veterans. Especially the 100% disabled veterans
Cons: Seats not comfortable enough
Cons: It was belated by 2.5 hrs :(
Pros: Crew was nice and friendly.
Cons: Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all.
Pros: Friendly staff. On time departure and arrival.
Pros: Nice attendants was the only thing good about this flight
Cons: Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English.
Pros: The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated.
Cons: The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!
Cons: Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together.
Pros: Very competent flight attendant.
Cons: Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable.
Cons: Nothing really needed to be better this time around
Cons: American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur
Pros: AA has good in flight entertainment
Cons: 1+ hour delay, could’ve left on time
Pros: I liked being able to board early as an active duty service member.
Cons: I don't really have anything to complain about.
Pros: Seat seemed smaller than previous flight BDL to MIA
Cons: On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!
Cons: Better food
Pros: The flight was very quick and the crew was very professional
Pros: Convenient departure time originally
Cons: Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?
Pros: We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight.
Cons: The on-line entertainment system wasn't working.
Pros: The flight crew
Cons: Small space. Old plane. Tight seats.
Pros: nothing good nothing bad, just ok.
Cons: 737 might as well be a cattle cart...
Cons: spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour.
Pros: When we left the gate
Pros: It works if you follow the rules.
Cons: I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport.
Pros: Great crew, efficient boarding, on time flight.
Cons: The seats remain too small and the chairback gave my shoulders cramps.
Pros: Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous.
Pros: all around experience was good arrived in Charlotte early
Cons: Nothing to really say wasn't to bad to say...
Cons: No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage.
Pros: The headrest entertainment terminals are always a good thing.
Cons: No space to put a small carry-on bag if you spend extra to get legroom.
Pros: courteous helpful & friendly crew and really great ground crew too
Pros: The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that.
Cons: Crew on aa is the worst bunch of entitled fools, almost as horrendous as united.
Pros: Roomie seat
Cons: Made me Put my purse in back of plane
Pros: On time, smooth flight, no hassles
Cons: Tight space but overall not unexpected
Pros: Rebooked before we got inside
Cons: Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?
Pros: I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable.
Cons: My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault.
Pros: Was on time, flight attendants very nice and professional
Cons: flight was overbooked good thing people volunteered to give up seats
Pros: Flight crew was peofessional
Cons: First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines.
Cons: i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in
Cons: The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures.
Cons: Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans.
Pros: Service is excellent
Cons: I didn't like the seats are to small
Cons: Only pretzels were served. Crew was very nice. Friendly too!
Cons: -missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience
Pros: Flight was on time with no problems.
Cons: The planes were clean but had no phone charging outlets.
Pros: I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled.
Cons: I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room.
Pros: Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive.
Cons: Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower.
Pros: Got us in a little early. Nice smooth flight
Pros: It was on time. Crew was friendly.
Cons: No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back.
Pros: Flight was on time, flight was good. Overall I was very happy with the overall fight experience.
Cons: Seats weren't comfy, plus no entertainment and Wi-Fi.
Pros: The seats were very comfortable.. the service was responsive and friendly!
Cons: The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago..
Pros: Nice attendant.
Cons: Very late.
Cons: Old plane
Cons: What happened to complimentary snacks?!
Pros: I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed.
Pros: Crew was phenomenal!!!! So attentive and professional. Great customer service
Pros: Customer service was super
Cons: Nothing. Everything was great
Cons: Old flight
Cons: Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles
Pros: Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi.
Pros: On rime
Pros: Excellent trip. Took basic economy. Only like needed to pack for weekend. Got the job done.
Cons: No frills. It wasn't needed but gotta think of something to put here.
Pros: The trip home went without any delays and was quite pleasant. Everything worked out well and I have high praise for the service
Cons: Everything was fine. Nothing to complain.
Pros: Staff at the ticket counter was friendly enough to me personally, although was extremely reactionary to the restless crowd. I am glad that I was able to be rerouted to another destination where I could be driven home within three hours. Good food boxes on the plane (I had the Tapas). Friendly crew onboard.
Cons: No offer for any sort of compensation for significantly altered travel. Even just a stock email acknowledgement would have been nice. Expensive wi-fi options on the plane, electrical outlets for only half of the plane.
Cons: Our flight got cancelled three times before they finally switched us to Delta. We missed an entire 2 days of our vacation that we haven't got reimbursed for. One of the agents that worked for United Airlines put her hands on my friend that I was traveling with and the police got involved. It was an horrible experience and no one was trying to accommodate us for our troubles what's so ever. I will NEVER fly United again. A waste of time and money.
Cons: No complementary food is provided. Just some mini snacks.
Pros: The crew was nice
Cons: I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was.
Pros: I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport.
Cons: It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in.
Pros: Boarding passes on my phone
Cons: The seats on the first plane were hard as a rock
Pros: The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating .
Pros: I like the television system
Pros: Delayed 3 hours
Cons: Lack of customer service response to help initially with rebooking
Pros: Early boarding for families
Cons: Ridiculously cramped bathrooms
Pros: Fast unloading of plane.
Cons: Slow boarding, no snack choices.
Pros: I liked that I personally wasn't beaten in the face
Cons: I don't like United. They can suck a fat one.
Cons: Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good.
Cons: Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline.
Pros: Short lines, rapid boarding, on time, & courteous agents!!!
Pros: Everyone with United were courteous and professional. The flights were on time as well. Would fly with them again
Pros: Texted notifications of the many delays and changed gates until it finally left
Cons: Flight was delayed due to mechanical issues AND a delayed crew
Pros: I liked the fact another passenger was willing to switch seats so my husband and I could sit together.
Cons: I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules.
Pros: They got me there
Cons: late which made me run to my next flight which was quite a hike
Pros: The weather in CT was inclement but the pilot made up time getting to DC and the connection to Seattle arrived ahead of schedule!
Cons: Plane was small ... Wifi not available on one flight
Pros: It was overall a wonderful flight
Pros: The United app was awesome so I could watch movies on my phone during the flight.
Cons: My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate.
Pros: It was ok
Cons: Very bery bumpy ride I had motion sickness
Pros: Fight on time. Minimal turbulence. Effecient flight sttendants
Cons: Pesky kid sitting next to me who cried, whined & spilled his orange juice on me!!
Pros: The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App
Pros: sufficient space for luggage overhead
Cons: too much chatter among crew, especially during boarding and disembarking rest rooms too small - claustrophobic additional, and roomier rest rooms could help wish announcements could be delivered more slowly, better enunciated, and less slurred; often cannot be understood; one often has to guess the meaning more smiles and friendlier tones and attitude could help having window seat can be very inconvenient when leaving one's seat
Cons: Flight was bumpy all the way to Newark , didn't like that
Pros: Quick short sweet flight
Cons: Boarding late
Cons: Was told no flights for two days after flight was cancelled. Then was told we needed to switch airports via taxi on our own. Then switched to Delta airlines where I had to pay another $60 to check my bags.
Pros: They checked my carry on at the gate in Hartford and said it would go through to me final destination and it wasn't in Cincinnati when I arrived. In fact that was yesterday and I still don't have my luggage.
Pros: I ended up going through Chicago. My return flight was delayed and I missed the connecting flight and had to stay in a hotel overnight. I am still waiting for the next flight home.
Pros: Everything went excellent for a snowey day! Flight was good!!!
Pros: Flight crew apologized for delayed flight and minimal amount of food / drink available on flight.
Cons: Plane several hrs. late. Missed connecting flight to Sacramento. Flying to attend my Father's funeral. Ended up flying to SFO so I could be within reach of drive to Fresno. Now have had to pay for hotel near SFO because of late arrival. Also having to pay $200 extra for rental car because return flight departs from Sacramento and not able to return rental car from originating rental location.
Pros: Not much.
Cons: Flight was cancelled. Stayed on hold for over 2 hours to rebook.
Airlines flying from Connecticut to Lansing have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to Lansing
Masks required on board, masks provided on flights from Connecticut to Lansing
Social distancing seating
Middle seats unavailable to book on flights from Connecticut to Lansing
Testing for antibodies, testing for symptoms for flights from Connecticut to Lansing
Waiving of change fees. Search flexible flights from Connecticut to Lansing