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Late getting our baggage causing a big rush, which isn’t easy for an 80 year old.

Good flight. Tripp is a responsible agency. Nothing compared with kiwi. Kiwi SUCKS

Premium economy have nothing to do with crew because they don’t served you anything different than Eco

The aircraft knew from advance that the entertainment was not going to be available but you can not even charge your phone/tablet. Food can be a bit more generous

My trouble was also with kayak. I put in to your search engine the dates, times, cabin and amount of luggage that was needed. When arriving at the airport we were charged $280 extra. I have booked thru Kayak for years. Never have I encountered such a mistake. The entertainment was below average. The food terrible. The check in outrageously slow and the complaints continue to add up!

Great customer service both on and off the airplane. Flight was very comfortable. Thank-you!

I had booked my wife and I on AR from BUE to MIA on January 10th and secured seats 6A and 6B. When I checked in AR claimed one ticket was booked for the 10th and one for the 11th. They forced me to by a new ticket and charged me an additional $2,400.00 USD. I want a refund. Rob Austin

I tried to add checked baggage through the website; the amount was charged, but the payment was not linked to my reservation. As a result, I had to pay again at the airport and only received a refund three weeks later, thanks to my bank’s intervention. The flight was delayed, and the boarding process was poorly organized. Several boarding groups were in the same line, which made boarding very uncomfortable. The food was acceptable, but the beverage service was limited. While drinks were available at the back of the plane, it would be better to offer more beverages during the meal service. On a positive note, the cabin crew was very kind and professional, and we arrived on time according to the revised schedule.

The check in staff were so friendly and accomodating. Loved it. very rarefly you find that in other airlines.

I flew with a baby and the crew at night from Bs As to Atlanta were super helpful!

There should be a warning regarding the quality of the aircraft on the website as we reserve the tickets. There was no TV or any type of screen onboard. The wifi they offer is good for nothing. Traveling 9 hours straight with kids and no type of entetainment was horrible. I wish I had been informed prior so I could buy a ticket with another airline. The food was a joke too. A very tiny portion per passenger. They also charged $100 per checked bag. With United I used to pay $60. So, fair to say that I wont be flying Copa anymore. Their aircraft was super old, outdated, no entertainment, with nearly no onboard food.

I selected first class expecting excetional service. It was mediocre at best. The food service was cold, meal choices was poor and on one leg they did provide dessert. I did enjoy the lay day seat but the movies were old and nothing current. Boarding the plane is always hot. So boarding is quite warm until your in the air. I took a small personal air fan. Update the meals and movies.

Had to go through security at the gate again. Had to take off shoes and go through the whole thing again even though we have global entry. They asked us to check in items bought at duty free during our layover and since we checked our luggage at the original departure airport, they forced us to check in a small backpack. None of this ever happened with other airlines. In addition, no vegetarian food option and no snacks during a 7 hr flight. Luggage limits are unusually small. This is unacceptable. Will NEVER fly Copa again and will tell friends and family to avoid this airline.

We were in transit from Lima (flight at 1.10am) and we were in stand by in our flight from Panama to Washington. We wait from 4.30 am to 18.30pm in the Airport. The company give us 2 x 15 dollars for eat during the day and a personnal travel voucher of 400 dollars each. Do they buy food one time something in the Airport ??? And one of us live in France so the voucher is not usable. More than 24 hours travel !! And our place were near the toilets, with 8 children around us. The boy behind my seat stamped his feet on my back all the flight. Really Wonder full ! So we are totally unhappy with our travel. Thanks Copa Airlines....

It was reasonably comfortable trip considering its duration (7 hours). Crew was very good and friendly, seats very more comfortable than other planes. Only negative comment would be that the bathroom light did not get its full brightness 🙃

Great from check in all the way to the end. Very happy with Copa

On the trip to Rosario, we raw dogged it for 7 hours. No wifi, no charging outlets, Gilbert girls on every third row monitor with no audio. It was better on the return flight—at least we had screens and earplugs.

it was great! Boarded on-time, reasonable leg room, pleasant staff, decent food. The only thing is we were directed to Terminal 2 when the gate was actually in Terminal 1. Smooth ride. Landed early. Got off plane easily and quickly.

Captain and Crew were excellent. The Boeing 737-800 was showing its age. In flight entertainment system was sluggish and my Business Class seat on the outbound flight had some mechanical issues. Only real problem was the location of the Gate in Panama PTY. It was a 40 minute hike from Security to the Gate. There should have been some sort of warning about the distance.

I liked the friendliness of the crew and comfortable flight. All good.

We were not allowed to carry a bottle of water onto the 8 hour flight.

Poor handling of carry on luggage. We had a 8 hour stop in Santiago, are over 70 and, in spite of paying full fare they wanted to send carry on to luggage hold. No empathy. We had to show that several group 4/5 passengers were not sending their carry ons before they finally let Is keep them. Very poor .

Lost ,y connection due to a mechanical delay, huge line to get new connection and vouchers

No entertainment but not expected. Unless you are referring to monitor that you can use. Then Al, was fine on all flights.

reliable, relatively relaxed, with helpful staff in all 8 flights we had on this trip. They are solid even though we did not have special seating or status for the flights.

The boading process was fine. Had to wait for bus from tarmac to terminal. Had to go through 2 or 3 security checkpoints in Lima to make next connecting flight.

The crew was amazing. The best in the last times. Great group of people.

It’s been some time since I saw the plane and the cabin that old and worn out.

Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.

We had 2 delayed LATAM flights in our trip. We were only given one coffee for 5 hours delay. Also when we were boarding the crew wanted to charge us for our allowed carry on luggage. I got a bit angry and they finally didn’t charge anything. Not flying with LATAM again.

We found the chairs to be really uncomfortable. It’s also really unacceptable that no form of food or drink is included in a 6+ hour flight

We waited for one hour to deboard the plane after landing. That could be better

Horrible experience. Flight cancelled. Arrived at destination 12 hs later. No one gave us an answer or any information. Very very poor service. We won’t ever travel again with Avianca

Very uncomfortable planes , poor service on the plane , take your own water so you don’t dehydrate , in a 6 hs flight they sold one time food and beverage . 1 plane was delayed 6 hs , I lost a connecting flight . Then in the way back they announce a delay of 2 hs so I had to take a different flight to arrive on time for my connecting flight . Avoid this airline .

Worst airline , charge for everything even for water, seat space is very bad

Charging for WATER on a SIX hour flight in repugnant. Enough said!

Worst in 25 years. A 10 hours flight from Buenos Aires to Costa Rica and no free food! Then the food available for purchase was sold out in 5 minutes. I was travelling with two kids and wasn't ready to keep them happy with chips and cookies for such a long time. Avianca doesn't make sure that minors sit next to an adult so I was forced to pay 65 USD for each seat in a so called premium seat whic is exactly the same as the economy free seats. Never again with Avianca.

The flight was late olmost 3 hours , they send me to Cartagena … I suppose be in CR at 9 am , I fluid to Costa Rica at 5 pm …

The good thing is the flight was on time and the crew was really nice. They can work better the arriving with staff

GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.

The Flight was canceled. Kiwi SUCKS. The worst experience Ever! Kiwi does what they want with the costumers. You should throw them out! Out! Kiwi SUCKS!!

Flybondi cancelled an upcoming flight…Once two weeks before departure and they offered a later connection that day. Then after printing my boarding passes, they cancel the flight 10hrs before departure! I had to find a last minute flight (3x more expensive). No connecting flight same day or next day was available. I already had a hotel booked and was on my last three days of vacation, so I couldn’t wait… Never using them again

Be careful as the overbook the flights and if you don’t find space when checking in then you will be assigned on waiting list! Be careful when booking this airline

basically they offer flights, and a few days before departure date, if occupation is below XX%, lets say 80%, they cancel that fly and you have to reschedule/cancel the trip. it's their MO :(

Flight was delayed 8 hours which when talking to locals is quite common for Flybondi. Old plane but it served its purpose. Pleasant crew and ground staff. Very economy targeted airline. Would be adequate if the airline could maintain an on time schedule. Would not recommend.

Many problems to make my check in. Didn't work. I most call to call center because they blocked my reserve for changes in my flights. I hate Flybondi. All is difficult whith them

Ground and flight crew were wonderful, the flight was on time and comfortable. The price was excelente, unbeatable. Thanks

I was impressed with Flybondi. The crew at the check-in desk prioritized passengers leaving on the next flights. They were friendly and helpful and spoke English. They helped me to change my ticket to an earlier flight without imposing punitive charges. The baggage fees are extremely reasonable. I would fly them again, and recommend it.

Flight was canceled due to weather with zero rebooking help

Flight was delayed for 5 hours. Seats are not confortable and the plane feels dated