I tried to add checked baggage through the website; the amount was charged, but the payment was not linked to my reservation. As a result, I had to pay again at the airport and only received a refund three weeks later, thanks to my bank’s intervention. The flight was delayed, and the boarding process was poorly organized. Several boarding groups were in the same line, which made boarding very uncomfortable. The food was acceptable, but the beverage service was limited. While drinks were available at the back of the plane, it would be better to offer more beverages during the meal service. On a positive note, the cabin crew was very kind and professional, and we arrived on time according to the revised schedule.
The check in staff were so friendly and accomodating. Loved it. very rarefly you find that in other airlines.
Boarding was uncomfortable. Groups weren't boarding in an orderly fashion because everyone was taking to buses together. It was 90 degrees, but there was no air-conditioning. We left 40 minutes late without explanation. Uncomfortable!
Outstanding service both from ground staff and onboard staff! Very helpful in making changes to our schedule when our trip ended sooner then expected
They changed the flight and the airport on both legs of my flight which made it impossible to actually make the connection from one airport to the other in time. However the customer service agent at the international airport was very kind and helpful getting me on a flight for the next morning.
We were delightfully surprised with the exceptional ground staff as well as flight staff. Both did an excellent job of making our trip enjoyable and hassle free!
Please work on delays. This airline always has delays. The terminal is awful, aeroparque needs more transport for disabled people (terrible service), and proper equipment to deplane. It is the only place where I always have to use stairs
I flew in a new plane with an excellent crew.Felt great
My experience was TERRIBLE. They made me check my carry on bag, and they broke it. and then when I made the claim they said it was a small damage and that I would not be compensated.
Despite asking several times why our flight wasn’t on the boards, it took us a while to figure out that our departing flight was from another airport. While the tickets clearly indicated that we arrived at AEP and left from EZE, none of the aerolineas argentinas personnel noticed it despite specific questions from us. It took a sharp-eyed passport control person to notice it the second time I tried to go through security after exiting to try again to figure out what was going on. Also the what’s app is only in Spanish and when I tried to type Spanish from an English phone, it would mess up the Spanish that was already quite rudimentary
We traveled with two young children, and it was not possible for our family to be seated together. No one offered help or assistance to organize seating so we could sit with our kids. In the end, we managed to find two seats in Economy so I could at least sit with one of them, even though I had originally paid for Comfort+. In summary, I had to downgrade my seat just to be able to sit with one of my children, which was very disappointing
Good flight, boarding ok and crew very nice. Flight was not full so I was able to be very comfortable. Blanket and pillow provided with was good as it was very cold during the flight . Food was very good(small snack sandwich and an excellent piece of orange cake). Overall good flight, no complaints.
I like this airline a lot no problems at all, except being forced to check a carry-on bag ., Overall very good airline
Latam may be the worst airline in the world, far worse than even the lowest of low cost airlines in the USA. I wasted hours trying to PAY THEM TO CHECK A BAG! Then they misled me at the terminal, sent me through the wrong security line, the list goes on and on... Just absolutely terrible in every way. Avoid at all costs.
Poor, the airline was not able to help me move flights.
The way the Pilot made all announcements, specially the way he congratulated the entire crew as the best team ever, making a comment that due to them they were able to shorter the delay to the destination. Amazing flight .
The plane broke down at the Lima stopover and they offered to put me on a flight the be t day but I had to be back in LA that morning and so I had to buy another ticket from Avianca and United for $2k I asked LATAM for compensation and received none. Very bad experience
Poor handling of carry on luggage. We had a 8 hour stop in Santiago, are over 70 and, in spite of paying full fare they wanted to send carry on to luggage hold. No empathy. We had to show that several group 4/5 passengers were not sending their carry ons before they finally let Is keep them. Very poor .
Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.
I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.
The crew was polite, the Captain specially was cool! But the onboard service was nonexistent: No entertainment, no food, no reclining seats. I know it is a low cost, but the cost of the ticket was not so low for just the transport service.
Was a good flight, no delays and good customer service.
Customer service is horrible. Our flight was at 9pm and we were at check in counter by 7pm. The crew strolls in at 7.30 without even an apology. We were suppose to get our boarding passes online but the website was not working at expected and the staff kept arguing with us saying that is not possible.
There was no entertainment but everyone just used their phones.
The app told us that carry on luggage was included but we were made to pay for it again at the check in counter, making it a very expensive flight. Not happy
I was charged 168 soles for kids stroller. We have travelled across the world and have never charged for the stroller. Horrific airlines and the staff was extremely rude. They wouldn’t let us board unless we pay the extra baggage cost. Never ever flying this airline and I would recommend the same for the others.
Avoid this airline. They are unprofessional. The captain left several passengers on ground due to covid restrictions which were never communicated. As a chilean, I am ashamed that this low level airline comes from my country. Remember this horrible brand and avoid it... Jetsmart
Be careful as the overbook the flights and if you don’t find space when checking in then you will be assigned on waiting list! Be careful when booking this airline
basically they offer flights, and a few days before departure date, if occupation is below XX%, lets say 80%, they cancel that fly and you have to reschedule/cancel the trip. it's their MO :(
Flight was delayed 8 hours which when talking to locals is quite common for Flybondi. Old plane but it served its purpose. Pleasant crew and ground staff. Very economy targeted airline. Would be adequate if the airline could maintain an on time schedule. Would not recommend.
Many problems to make my check in. Didn't work. I most call to call center because they blocked my reserve for changes in my flights. I hate Flybondi. All is difficult whith them
Ground and flight crew were wonderful, the flight was on time and comfortable. The price was excelente, unbeatable. Thanks
I was impressed with Flybondi. The crew at the check-in desk prioritized passengers leaving on the next flights. They were friendly and helpful and spoke English. They helped me to change my ticket to an earlier flight without imposing punitive charges. The baggage fees are extremely reasonable. I would fly them again, and recommend it.
Flight was canceled due to weather with zero rebooking help
Flight was delayed for 5 hours. Seats are not confortable and the plane feels dated
So many changes on the hour of the flight and the departure airport
FlyBondi canceled my flight a week in advance for no reason. It was the start of the winter holiday season in Argentina so there was no availability on any airline that day. I was able to find a flight out on a different airline the next day for much more than I'd paid FlyBondi. When I arrived in Salta, I mentioned the story to the car rental guy at the airport and he shrugged and said "FlyBondi? They're a very unreliable airline"