Beware that it takes 2 hours from landing to next gate in Miami. Customs and TSA lines tend to be long.
Never again will I fly American!
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Pros: "Non stop flight. Excellent departure time."
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Pros: "The plane was clean"
Cons: "More spacing with the whole Covid-19 thing going on"
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Cons: "Sat on tarmac for over 40 min waiting for gate"
Cons: "I have never been on an AA flight where the entertainment system has worked all the way through. Additionally, when willl there be plugs on these planes? In a six and half hour flight where you need to use your device (when the system is working), this seems like it is a little old school"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Seat was comfortable"
Cons: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Cons: "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
Pros: "We were allowed to board early with my father, who is disabled."
Cons: "Denver airport was a nightmare with my disabled father. We were given a “wheelchair” but no escort through a nightmarish security scene. Airport is terribly designed, lacking clear signage and navigation. TSA was a disaster and no one seemed remotely concerned about my father’s comfort or needs."
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Cons: "Flight was late arriving so boarding started 20 minutes late. The ladies at the counter did a terrible job of keeping us informed of what was going on ( saying nothing at at really)."
Cons: "Crew not attentive, even in business class. Entertainment system broken for entire flight."
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Cons: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "It was on time"
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Cons: "No screens in seats or outlets for phones. Old planes. Never again."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "No real waiting and everything was on time"
Cons: "Had to buy another ticket"
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "Immigration in Dallas was amazing, so quick and no fuss."
Cons: "If you are running late you might struggle to get from terminal to terminal"
Pros: "Pilot was able to land on a very rough weather!!!"
Pros: "Speedy boarding, friendly crew."
Cons: "Seats are definitely cramped."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Pros: "The entertainment selection was pretty good on the flight. That is my only positive experience."
Cons: "The seats were incredible jam-packed together. We had a 9 1/2 hour flight from Tokyo and could not even sit without our knees touching the seat in front of us. My tray table couldn't even properly extend -- the seats are so tight my tray just folded up on top of me. The food was BAD. 1/3 edible out of each course, consistently. I saw other passengers also dumping untouched trays of mystery meat that came as a side. They handed out egg-tomato-cucumber sandwiches which were inedible. The tomato had gone bad and the egg had a sour taste -- I gagged when I took the first bite. I'm especially disappointed with the seat spacing, though. I had a really difficult time getting in/out of the seating aisle to use the restroom. Even with our bags stored under the seat, I couldn't get in without tripping on/getting my foot caught in the strap of our purses/backpack. I couldn't even turn on one side without my arms or legs touching the passenger next to me -- sore neck, sore back, and still couldn't even get a wink of sleep. I will not be flying internationally with American Airlines again. They are the epitome of an airline trying to cash in on as many seats as possible. Save yourself the trouble and fly Japan Airlines directly -- their food was great and their seats were very comfortable."
Pros: "Efficient boarding, smooth flying, arrived on time"
Cons: "Inflight entertainment could have been more user friendly"
Pros: "the clerk at the boarding desk was kind"
Pros: "Flight on Time, Confort, Crew"
Cons: "I know if you want food, you must pay but not even a cookie...???"
Cons: "I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead."
Pros: "The Space And Comfort Of The Plane Was Very Pleasant."
Cons: "The Snacks Could Be Better And They Could Have A Better Entertainment."
Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Pros: "After having AA 776 cancelled due to an East Coast snow storm, we were rebooked and flew a day later on AA 669 which operated safely and on time."
Cons: "Seats on Airbus 321 in row 4 do not recline fully; no power outlets at seats; pilots were uninformative with any scenic details during flight, merely providing the usual departure and arrival information in a very impersonal manner."
Cons: "Interior noise level very high, was difficult to hear overhead public announcement. A woman passenger seated next to me coughed during practicLly entire flight and young child seated behind me was winnin/ crying for long time."
Pros: "Bottom tier entertainment provided"
Cons: "Advertised wifi not functional. Limited TV access (1 8" tv for every 12-16 seats) poor programming random NBC clips and partial episodes) and terrible movie. No selection/plane tracker"
Pros: "Friendly staff ice landong"
Cons: "No leg room & I am only 5'6' & slim."
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Pros: "Layover was short"
Cons: "I was charged for my carry on that they then forced me to check. Then one of the stewards on the second leg was an outright nasty woman regarding masks. I had my mask over nose and mouth. But apparently not enough and then she was loudly talking to the other flight attendants about it. One told me “I was perfectly fine.”"
Pros: "No problems"
Cons: "More comfortable seats"
Pros: "Food has gotten much better than maybe 10 years ago? Decent quantity and taste. Food is heated."
Cons: "Boarding took longer than usual but they did announce that the gate we were assigned was not setup for that plane."
Cons: "United Airlines has really gone downhill"
Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
Cons: "Flight was late and packed and wasnT Lufthansa but United (ugh)"
Pros: "Departed 1 hour late, messedup plans in New York city for us."
Pros: "Flight attendant was great at least and despite seatbelt light being on whole flight, attendants did pass out those struppelwaffle things which I really do enjoy. Offered complimentary checked baggage to destination for people to use for their carry-on bag."
Cons: "Flight was delayed without a reason given. Plane appeared poorly maintained on inside, with loose interior border panels that would shake and make noise during turbulence."
Cons: "It’s not their fault but the flight was delayed."
Pros: "They gave me plenty of fluids that I asked for."
Cons: "They had a problem with the radio which almost made me late for my connecting flight. We left 1.5 hours late."
Pros: "fast take off and good service."
Pros: "The landing was one of the smoothest I have ever experienced on the Belize runway. And that is saying alot, as the runway is very rough!"
Cons: "The arm rest was broken and removed. I had no room between the myself and the other passenger. Very uncomfortable feeling."
Pros: "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
Cons: "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."
Cons: "Perhaps a choice of two items could be given for a snack."
Pros: "The ON flight crew who tried to compensate for the lost time and poor management of the situation at the gate"
Cons: "Lack of regard for travelers by the staff/reps at desk. Avoiding questions asked by travelers, not making announcements when arriving at changed gates. Not assisting those who missed connecting flights or even answering questions about such. Rude offputting demeanor. Just an overall unpleasant experience"
Pros: "Everything was just easy, which isn't always the case"
Cons: "For a four hour flight, better food options include by meals for purchase would be nice"
Cons: "First flight delayed by 2 hours for crew rest; with no significant weather in Corpus Christi, from the night before, this shouldn't happen. I had to re-route, and arrived 5 hours after I was supposed to."
Pros: "Seats look nice but not comfortable, although I had plenty of legroom in economy, the seats were very narrow."
Pros: "I like to the passengers on the plane werrhelpful"
Cons: "After calling United to change my seat to one in the same price category, I arrived on the airplane to find the attendants had no record of me having that seat. Which not only caused embarrassment for me and the other passenger but also held up the flight. Also this was the worst food I've ever had on a flight in my entire life even other United flights had much better meal choices."
Cons: "Our flight was delayed so we were offered to get on an "earlier" flight. The "earlier" flight never left until 40 minutes AFTER our originally scheduled flight."
Cons: "Cramped seats, some rows had 1 person and some had 3. Didnt offer them to people who were cramped.. 4 and a half hour flight and small bag of snacks"
Cons: "Crew remained their usual ignorant, uninterested , back-of-the-plane kitty party groupies"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Boarding and landing ahead of schedule"
Pros: "courtesy, efficiency, on time"
Cons: "Uncomfortable seats. Crew did not stop talking on the speakers"
Pros: "Flight attendants and pilots were great."
Cons: "The flight would have been great if we flew out of Hailey where there were blue skies and no snow. Instead we got on a bus to Twin Falls with very poor visibility, snow and a bus sliding all over the road. No security check before getting on the bus and no real explanation for being diverted. Our safety definitely wasn't a concern with this airline."
Pros: "The service was fantastic."
Pros: "It was dirty there were crumbs on the Table"
Cons: "Bad communication between crew and guests . We sat on the runway for over an hour before them told us what was going on . The most rude and awful flight attendants I've ever had . Same thing with landing no communication as to why it took so long till the end , over all I'll prolly never fly United again and I would like a full refund ."
Cons: "We haven't even left yet"
Cons: "The flight did not take off."
Pros: "Seats were spacious, food and service were great."
Cons: "Seats didn't lift my legs when reclining."
Cons: "I had to cancel the flight I didn't make it"
Pros: "The courtesy of the attendants was good"
Cons: "snacks could be doubled"
Cons: "seats too small and close together. very bad seating. Would fly United again only if no other flight available."
Pros: "Because flight wasn't full, had extra room"
Cons: "Following flight delays there was minimal efforts by flight crew to move with a sense of purpose. I will make full efforts to avoid flying United in the future"
Pros: "I was in a seat close to door"
Cons: "Small plane"
Cons: "Cancelled and rebooked on a different airline with a long layover."
Cons: "Lost my bag"
Pros: "Male server was good."
Cons: "Flight time was initially pushed back (booked for 11am, schedule change to 230) and then was over 90 minutes late departing. Very little information on the delay: why, when taking off and no apology."
Pros: "Flight attendants. Ease of travel through SCE"
Pros: "Prompt check-in and helpful United Airlines staff greeted me as I checked in and paid for my additional luggage. Flight was on time and only takes about 40 minutes from Corpus Christi to Houston."