There was no entertainment monitor on this flight.
Cons: "Flight status"
Pros: "This was the best plane I’ve ever been on. 737-800"
Pros: "Short flight. Great helpers with my mom!"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Cons: "The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options."
Pros: "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
Cons: "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
Pros: "It was a red-eye flight and the crew kept the lighting low and the cabin quiet."
Cons: "More snack variety than pretzel nibbles."
Pros: "Nothing n"
Cons: "Again - door broken on connecting flight as was the first leg. American needs to better maintain their planes. This is ridiculous"
Cons: "delayed and lost luggage! thanks"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Cons: "Flight was late arriving so boarding started 20 minutes late. The ladies at the counter did a terrible job of keeping us informed of what was going on ( saying nothing at at really)."
Pros: "It was on time"
Pros: "Smooth flight and landing"
Cons: "Paying for upgrade seats that was tight"
Pros: "I like the fact that I made it to Raleigh on time to make my connection"
Cons: "the fee should be more clearly explained for example many times you offer flights that have two connections or more to get a seat assignment on each connection you are required to pay unless you want to wait until the last minute also with this ticket you have to board last on the plane when you board last on the plane chances are there will be no place for your carry-on bags so I don't understand why this type of fair you promote because it's useless"
Pros: "No real waiting and everything was on time"
Pros: "Good food service and friendly crew. No waits in line for bathrooms."
Cons: "That my bag was overweight and I would have to get out of line and go to another section of the airport to rearrange my luggage, which would make it too time consuming. Had no choice but had to pay the steep charge!"
Pros: "Finnair uses the American Airlines flight for this destination. Non-stop flight Raleigh to Heathrow (round trip).. Fantastic, on time and comfortable aircraft."
Cons: "It would have been easier to book our seat assignments if Fdfinnair had directed us to contact American Airlines directly to get seat assignments. Could not pre-select through Finnair. If you did not want the meat meal the vegetarian meals on both flights included mushrooms...not into fungi."
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "No complaints at all. Comfortable and on time."
Pros: "Great crew"
Cons: "FLIght delayed"
Pros: "Nice comfy plane, reasonably quick boarding"
Cons: "Philly’s airport sucks Half the mens’ bathroom stalls don’t work, doors weren’t closing, in multiple bathrooms!! The crew could have been a bit more attentive to picking up or collecting trash, but otherwise I liked them fine."
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Pros: "The smooth boarding process and the enterainment."
Cons: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
Pros: "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
Cons: "No complaints."
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Pros: "Cheap seat had leg room"
Pros: "on time"
Cons: "very cold"
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Pros: "- Departure and arrival ahead of schedule - Great entertainment system and choices"
Cons: "- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window."
Cons: "Plane was delayed by 4 hours due to mechanical issues"
Pros: "Flight was on time and service was good"
Pros: "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
Cons: "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
Pros: "The crew was decent.....better on the London to Raleigh flight, the crew on the Raleigh to London flight were not very nice at ALL."
Cons: "I did not like that the ticket I purchased was a British Airways flight, but it was operated by American Airlines. The plane was SO outdated....it didn't even have personal screens. And the movies they played were old. I mean the Devil Wears Prada...COME ON!!!!! Also, the food on the way to London was extremely disappointing. I had chose the pasta with vegetables, and it was macaroni and cheese with broccoli. And not good macaroni, but more like the kind you make for your kids."
Cons: "Someone had been sick on the plane. They cleaned it up but it still had a pretty decent residual odor to bear in an hour plus long flight."
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "I was able to fall asleep and we didn't have to wait at the dock very long. Arrived on time and no delays."
Cons: "They flight attendant I had who took my drink order seemed distracted and basically threw my pretzels down on my tray table."
Cons: "AA was slow to act or communicate and was half hearted in their attempt to make up for the cancelled flight"
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Flight was on time"
Cons: "Boarding is typical disorderly. Seating us getting smaller."
Cons: "Company blamed weather for flight cancelation and did not pay hotel and meals. Onboarding crew were very rude and not helpful, Food provided in the flight is very bad."
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"
Pros: "The crew were friendly"
Cons: "Bad seating system you can have a front of plane seat, but be boarded last. That creates personal items from being able to be placed near your seat and forced to put in bins at back of plane. That means waiting for entire plane to unboard before getting personal items"
Pros: "That I made it alive."
Cons: "I lost my keys and not one single person has contacted me about my lost set of keys, even when I left my contact info with them."
Cons: "Flight delay, awful boarding, had to switch planes, no entertainment, no free wifi"
Weather :0( 2-hour delay on the tarmac
Cons: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Cons: "The seats were uncomfortable."
Cons: "It would have been great but they ran out of Buffalo Trace halfway through the flight - or that is the line from flight attendants"
Pros: "Orderly, quick, ontime boarding"
Cons: "Not being able to bring a carryon."
Pros: "Short and sweet"
Cons: "Delayed due to ice"
Pros: "Staff was on point!!! Awesome"
Pros: "Nice flight. Easy check-in and boarding, friendly staff"
Pros: "We paid to upgrade to economy plus for the extra leg room which made the flight more comfortable."
Cons: "Seats do not recline"
Pros: "I finally got home."
Cons: "Because of the delayed flight from Munich, I missed my connection to RDU. When I arrived at the gate minutes after they closed the door, they did nothing to help. The gate agent directed me toward the United help desk, which in turn did nothing. After telling me it was not their problem because the delay was Lufthansa's fault, they finally gave me a telephone number to call Lufthansa. That number, as it happened, was incorrect."
Pros: "Attendants were nice"
Cons: "Made me check my carry on to destination when lots of people had carry one same size as mine"
Pros: "Boarding was efficient and crew was friendly on Christmas Day."
Cons: "Economy plus slimline seats are uncomfortable, thankfully the flight was only 1.5 hours. No beverage service due to turbulence."
Pros: "Crew ROCKED!"
Pros: "I liked the check-in and waiting area at the airport."
Cons: "I did not like that we had to walk so much to the new gate assignment."
Cons: "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
Cons: "It was boiling hot on this flight."
Pros: "Nice crew."
Cons: "They promised me a handicapped seat up front in row 10 when I called on the phone. When I got there they put me in row 22. Refused to change it."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Cons: "Crew, timing"
Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
Pros: "It was on time. An incident was handled well."
Cons: "I checked in my free bags with with my united access in the check-in counter, no issues. I stand in the gate line for Premier access and the gate crew lady asked me to go and pay for a carry on bag in a very loud voice and asked me to get out of premier access line. When I asked her to take a look at my premier access status, she said stop yelling. Then another man in a suit walks in and first word out of his mouth is not an apology, but a threatening "Don't yell". I just kept walking away from this unqualified person lest it goes out of control. United needs to do a lot better. Just because these gate crew people feel stressed out, they should not take on innocent travelers. Instead of putting a customer under a defensive position, they need to learn to respect the customer. United is training their crew in a wrong way.."
Cons: "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Cons: "First flight delayed by 2 hours for crew rest; with no significant weather in Corpus Christi, from the night before, this shouldn't happen. I had to re-route, and arrived 5 hours after I was supposed to."
Pros: "Seats look nice but not comfortable, although I had plenty of legroom in economy, the seats were very narrow."
Pros: "Crew are nice and friendly"
Pros: "Crew was nice"
Cons: "The delay after delay, the chaotic boarding"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "Smooth flight and on time great customer service"
Pros: "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."
Cons: "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "Flight was 30 minutes early"
Cons: "Fully booked plane"
Pros: "The seating is cramped."
Cons: "The flight was delayed."
Pros: "Good flight"
Cons: "Very small seats, no leg room."
Pros: "Good just hate middle seat."
Pros: "I did not like anything about this experience. Sent young man Spanish speaking only. Wrote a note and called the airline. He missed his flight. No one helped him."
Cons: "Sent young man Spanish speaking only. Wrote a note and called the airline to inform about language barrier. Gate changed. No one helped him.He missed his flight. was missed inform how he could be accommodate."
Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."
Pros: "I was in a seat close to door"
Cons: "Small plane"
Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Pros: "my flight was on time, and quick which is always helpful. I was able to sit at the seat I picked as well."
Cons: "Boarding took so long between all the kids which i think could have moved faster. The seats are always tight without much room. I'm pretty small so it doesn't affect me as much but I could tell some of the other travelers were uncomfortable. United has got to step up their snack game too. I got like a zesty ranch snack and I was happy I brought my own snacks."
Pros: "Everything Was good crew courteous"
Cons: "Everything was good"
Pros: "No delays, was actually 35 minutes early on my return flight, attendants were especially kind to me and helped me out significantly, and I was pleased with the free in-flight entertainment via the free Wifi. Overall, a Good experience with United."
Pros: "The crew for this flight was amazing! Very helpful and informative. Friendly is an understatement. Safety was a priority especially when we went through a little turbulence. Thank you for making this a wonderful experience."
Pros: "Good crew Landed on time"
Cons: "Bumpy ride"
Pros: "The single best thing was that the cabin lights were dimmed on the way to Raleigh so I could sleep since it was so late. The crew was polite and patient. Getting re-booked for a new flight after my original flight had been cancelled wasn't too bad. Text message updates are helpful (but could use more info)."
Cons: "I arrived into Newark to find out that my flight had been cancelled. I'm still not sure why it was cancelled. Then, I was placed on a new flight that was intended to leave at 8:30pm, but didn't leave until 1:00am. I spent 10 hours in the Newark airport where, even though charging stations were in abundance, wifi was non-functioning. I received 7 text messages, each one with new departure times. I appreciated the texts, but would have liked to have more information about why we were delayed. Communication from gate agents can go such a long way. I spent a ton of money on bad airport food and couldn't work due to the lack of wifi. I never understand why nothing is offered to passengers in return for such delays--whatever happened to food vouchers, etc.?"