Daily cleaning, installation of cabin HEPA filters on flights from Culiacán to New York
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "Older aircraft"
Pros: "Great experience!"
Cons: "Better food and more water."
Pros: "Friendly and cheerful!"
Cons: "I couldn’t sleep in a chair... wish I could"
Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Pros: "Everything is perfect"
Pros: "the service in general very nice"
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Cons: "There delay"
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Pros: "On time. Funny pilot"
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "I didn't like anything because the fly leat 3 hours"
Cons: "Headphones suck"
Cons: "Extreme delays"
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "Smooth. Fast."
Cons: "See above airport connection disaster...."
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "Comfortable seating in business class Arriving JFK early."
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Pros: "The stewards were professional, courteous, efficient, helpful, excellent at keeping the cabin clean, kind, and just overall wonderful."
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "On time"
Cons: "see above"
Pros: "Plane got to NY."
Cons: "Plane got to NY an hour late due to a maintenance issue, and we missed a connection because of it. Delta staff very unhelpful regarding connections and rebooking... we got redirected to a wall of phones to call for help."
Pros: "Was good"
Pros: "the Ground team from Israel to New York was amazing and very helpful."
Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."
Cons: "Announcements were difficult to hear. ?static"
Cons: "make me sleep in the airport unexceptedly"
Cons: "Coming back was good ,but going was a mess"
Pros: "Premium feeling to the flight"
Cons: "Departure delayed. Seat does not recline. Not even a good foot rest. On first class."
Pros: "Excellent flight. Aeromexico is great"
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Cons: "-air conditioning in the plane broke so it was super hot -my TV broke as well"
Pros: "I loved to have a very good meal, a nice tv that worked after all, there was a blanket"
Cons: "I didn’t like the headphones, the line to the bathroom was always very long because there was only 1 bathroom to all the plane"
Cons: "The crew is rude and not helpful. Had the only seat that did not have a working tv and the crew did not care to fix it or move me while there was open seats on the plane."
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Cons: "We chose seats. Those seats were not ours when we flew. My daughter and I were put in middle seats in seperate rows in the back. Obviously Kayaks program is very faulty. It was my first booking with them and my Last."
Pros: "Puntualidad y Servicio ... Excelente aterrizaje !"
Cons: "The flight was overbooked but they dint say anything not to be responsible so they were telling passengers that the plane was overweight"
Pros: "Puntualidad impresionante"
Cons: "Todo bien !"
Pros: "Helpful check-in in Mexico City."
Cons: "Croissant sandwich was not very tasty"
Pros: "Coming back was okay, fly attendants were nice everything was good. thank you."
Cons: "Going to Mexico, I ask for a glass of water and the fly attendant ignored me and she did not come back. I know she heard me, she gave a drink to the other passenger"
Cons: "The behavior of the front desk employee who provided us the ticket."
Pros: "I enjoyed the hot dinner with red wine."
Pros: "Flight attendant Antonio was great! Friendly, funny and kind."
Cons: "The airline"
Cons: "NOTHING Ok...."
Cons: "Nothing to comment."
Pros: "Everything was great!!!"
Cons: "nothing to comment."
Cons: "Terrible staff"
Pros: "Everything went great!"
Cons: "Same as above. Sorry."
Cons: "Big delay"
Cons: "Entire experience. Fly a better airline"
Pros: "Breakfast, leg room, entertainment"
Cons: "Boarding, took very ling, apparently waiting for a first official"
Pros: "A few seat empty xso we all could stretch"
Cons: "AEROMEXICO SUCKS BAD CUSTOMER SERVICE NEVER TRAVELING AGAIN WITH THIS AIRLINE"
Pros: "attention, meal with wine, on time"
Pros: "Amazing airline ! Great everything."
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Pros: "Not too crowded"
Cons: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"
Pros: "Great staff and comfortable aircraft"
Pros: "Check personnel was very helpful in Puerto Vallarta getting us on an earlier flight. He was very pleasant as well Boarding was easy attendants were attentive Flights were on time"
Pros: "The Dreamlines is terrific. Great service, attentive staff & clean airplanes & food."
Cons: "I was coming from colombia were I can take 2 bags free of charge then I was charged from mexico to NY for the second bag, this is unexpected and just seams wrong. the people were not helpful at all."
Pros: "comfortable seats"
Cons: "Plane was chilly and poorly illuminated. No coffee or snack before landing."
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Cons: "Food was bland and 1st class was similar to a domestic flight to Fort Lauderdale from NYC"
Cons: "Seats felt very small"
Cons: "Everything was fine and our luggage went straight Through to New York."
Pros: "On time. Comfortable. Curtious."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "the only good service is the way the crew treats you"
Cons: "All the flights in on the round trip were delay. on the first flight going to my destination, the airline switch gates twice. the seat on the plane were uncomfortable. had to get back massage once i got home. on my way back to new york. A 80 minute layover in mexico city turn into a 230 min layover."
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Cons: "4 h delay"
Pros: "Crew was amazing. Felt safe from check 8n to arrival"
Cons: "Second flight that was not on time. Seat was a bit uncomfortable."
Cons: "If they had a vegetarian food option to purchase, and not only different kinds of meat."
Cons: "Volaris airline didn’t even receive the confirmation of the flight I purchased"
Pros: "The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence"
Cons: "You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM"
Pros: "Crew was amazing and on time."
Cons: "Seats are a little hard no cushion"
Cons: "El equipaje"
Pros: "Seat was comfortable, plane was quiet!"
Cons: "Terrible boarding process, with buses from the terminal to the flight ..."
Pros: "Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico."
Cons: "Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one."
Pros: "On time"
Pros: "Nothing. This is like the 3rd time I fly with this airline and it’s always something."
Cons: "Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst."
Pros: "It was awful"
Cons: "Everything needs to change. I will never use this airline again!"
Pros: "Flight was on time. Crew friendly."
Cons: "The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary."
Pros: "The crew was fine"
Cons: "My flight supposed to be $220.00 but when I got to the airport the final price was $340.00. It was rather unfortunate to learn that they lied with their online prices. It was until I was at the terminal did they start charging me for everything that was not included in the online bill."
Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"
Cons: "Our flight was scheduled for a day before the day we actually left, so we went to the airport the day we were supposed to leave just so they can say our flight was canceled, we had no heads up before that, the airline had to give us tickets for the next day."
Pros: "Good basic airline ALWAYS reserve your seat ahead of time"
Cons: "Softer seats more like cement"
Pros: "Right on time. No frills. What you want in a 70 dollar flight"
Cons: "All good."
Cons: "That they could wait for me i lost the flight"
Pros: "Good no-frills airlines"
Cons: "For this type of airline – nothing"
Pros: "Nothing really"
Pros: "Efficient. Left late but arrived on time."
Cons: "No need to get to the gate 1hr30 before take off."
Pros: "On time due to excessive scheduled flight times"
Cons: "Boarding system , expensive and low quality food for sale on board, entertainment on board, unhelpful stewardess staff, deplaning system keep us waiting for half an hour to open the airplane door at the Cancun airport gate"
Pros: "On time"
Cons: "Chaotic boarding, seats very uncomfortable and no legroom, flight attendants did not speak English, zero entertainment options"
Pros: "It was on time. Crew was fine."
Cons: "Cramped seating, uncomfortably hot the whole way, they Michel and dime you for every single thing so the “low fare” became more expensive than other options."
Cons: "That delaeyd my lagget and i lost my flight to dallas and they didnot healp"
Pros: "Very Smooth trip. Excellent service. A little late on departure."
Cons: "They don't follow procedures for all, if your white and speak English then you won't ask for nationality, if you are brown and speak the native toung you will be asked if you are a citizen to that country or if your flying with a visa mean while they have the passport in their hands. return flight was canceled with not much notice"
Pros: "The crew was nice and professionnal"
Cons: "Boarding was late and messy. Seats are narrow. I guess I got what I paid for. The delayed arrival put us into JFK at nearly 3am. No public transportation available"
Pros: "That we landed safely"
Cons: "This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit."
Pros: "Cheap flight"
Cons: "Really unconfortable plane and flight hostess weren’t able to deal with situations."
Pros: "Nothing. Literally nothing positive."
Cons: "They charge for everything. Even if your luggage overweight is 0,2 kg."
Cons: "The thing that I don't like is that you guys don't offer good food just snacks, and seriously that is no enough for the prise that the costumers pay for. This is just a comment, I hope you guys do something about it."
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "The line to check in was extremely long and not organized at all! I waited 3 hours to check in my bags!!! I have never had to wait that long! We almost missed our flight. By the time we got bags checked in and got to the gate they were almost done boarding!"
Cons: "Everything, the service, they charge for everything."
Pros: "On time, arrived early, good price, good service"
Cons: "Got to Acapulco too early in the morning to check in the hotel"
Cons: "checking in process, Over one hour in line which. 2 people 1 regular bag $55 dollars. Pay for everything on the plane except water. Poor ventilation. Couldn;t even lay tray down without it sticking in my gut, I could go on. I fly quite a bit and this was probably the worst experience"
Cons: "Kiwi lost my reservation I lost my fligh"
Cons: "Everything. The flight was cancelled by Volaris at very short notice without offering an acceptable alternative. At great additional expense, I had to book an alternative flight with a different airline. What are you going to do to compensate me?"
Pros: "Left on time and arrived early."
Cons: "Was not offered water or snacks. Good thing i brought my own."
Pros: "Enogh room to move to an extra seat"
Cons: "Flight attendent was sassy"
Cons: "Kiosks in Mexico City on the way back were closed in the middle of the day. There was no one to talk to or get my boarding pass. Horrible old planes with tiniest seating. Never again."
Pros: "Ticket prices"
Cons: "On our flight back they were weighing bags as we were in line to board and charging people who had no idea their bag was over weight. The crew came off somewhat rude and annoyed when asked questions. flight left 30 minutes after scheduled departure. Food and drinks were both charged when I can pay a little more on another airline and get it for free. Lines for bag drop off are ridiculously long and not organized. Charging service fee for help to get a boarding pass is uncalled for, since many older people are traveling."
Pros: "The flight was just fine"
Cons: "The main problem was that when I checked in online, I tried to add on more piece of luggage—for a total of 2 checked in. But the computer ended up totaling it as 3 pieces of luggage. There seemed to be no way to change this online. So I asked them to change it when I got to the airport, but they wouldn’t. What was done couldn’t be changed. Another issue I have is with this review questionnaire. They are questions for rating the food and entertainment which the airlines don’t provide anymore. These should be removed from the survey. They should, however, ask how was the process of making the reservation, check-in, and customer service in general. Both from the airline, and any third party service like kayak or kiwi. I’m not satisfied with kiwi as they were closed when I tried to call them. So I had to just fend for myself and spend money needlessly."
Cons: "Delay in boarding not well organized"
Cons: "The baggage never arrived and the customer service is beyond terrible"
Cons: "Over an hour and a half late."
Cons: "Los sobrecargos, Eduardo e Itzel, no dejaron de agarrarse las manos, abrazarse durante el vuelo. La falta de profesionalismo es clara y decepcionante del grupo que esperas que este pendiente que todo vaya en orden. No es posible tomar a unos jóvenes en serio cuando te dan instrucciones si se comportan así. Además, Eduardo salió a cabina, cepillándose los dientes, y poniéndose spray en el cabello (cuando los aerosoles claramente están prohibidos."
Cons: "Nos mandaron a una terminal alterna, tuvimos que llegar a ella en un autobús, complicado el movimiento con niños."
Pros: "Decent flight once we took off."
Cons: "If The flight didn’t depart an hour late."
Pros: "I had a goos seat the crew was courteugus/"
Cons: "The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive."
Cons: "To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all."
Pros: "Cleanliness of the plane and cabin"
Cons: "Online check-in needs work!"
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Pros: "Everything was perfect but the price"
Cons: "Waiting time"
Pros: "Todo puntual.y buen trato"
Cons: "These guys are doing well!!!"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Pros: "Airplane was clean, crew was attentive and made for a peaceful ride."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area"
Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"
Cons: "Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass."
Cons: "seats don't even recline"
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Cons: "Customer service"
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Pros: "On time"
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Pros: "The flight was delayed 45 min and boarding the plane was s mess"
Pros: "Worst customer service I have ever been subject too"
Cons: "Kept us 50 mins on tarmac without any explication"
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Pros: "Good flights and prices"
Cons: "Be on time , no delays"
Pros: "The crew were considerate, helpful"
Cons: "Only junk food to purchase and it was a long flight"
Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"
Pros: "Very much on time nice crew and in land excellent people"
Pros: "The only thing that i liked was that the flight was real quick"
Cons: "That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all"
Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Cons: "Better staff"
Pros: "Nice Crew, Comfortable, new aircraft"
Cons: "They have all these rules about baggage and carry-on, but don't apply them. Take whatever you want."
Cons: "Flight got delayed by 1.5 Hrs I missed by further connection."
Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."
Pros: "Did not let me change my ticket for a different time . Lost money missing flight"
Cons: "First class is pretty limited on food. The seats could be more comfortable considering the cost."
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Cons: "A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever."
Cons: "Was horrible"
Cons: "It’s was very bad"
Pros: "Por favor mantener Los precious gracias"
Cons: "Crew and personal at las very rude"
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Pros: "Everyone was nice"
Cons: "Didn’t like i wasnt told i was going to sit separate from my husband and son"
Cons: "7 hrs delay.."
Pros: "After the theft, nothing really."
Cons: "They stole all of my partner's jewellery, 2 iPhone cables and an expensive 4 USB wall charger."
Cons: "2 hours delayed"
Cons: "3 hour delay, messed up my schedule"
Airlines flying from Culiacán to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Culiacán to New York
Masks required on board, masks provided on flights from Culiacán to New York
Social distancing seating
Middle seats unavailable to book on flights from Culiacán to New York
Testing for antibodies, testing for symptoms for flights from Culiacán to New York
Waiving of change fees. Search flexible flights from Culiacán to New York