Cons: "They sent an email regarding a delay and closed the gate at the time of the original flight with out sending an email to advise the new time due to their lack of communication I missed my flight"
Cons: "There was a woman with a small dog who did not have a carrier and was being difficult- at boarding and on website it should have been made clear what the regulations were regarding pets"
Cons: "Very happy with my flight. Very nice new airplane.Jet Blue has become my preferred airline."
Cons: "Our flight out of Atlanta was delayed twice, and eventually cancelled due to mechanical problems - this caused us to miss our connecting flight from JFK to TLV. We had to rescheduled our flights (slow and convoluted route): Atlanta, Boston, Newark, Tel Aviv. We are presently in Boston."
Pros: "Overall, we love Jetblue."
Cons: "Our seats changed from the ones we picked which were mid-plane, to the very last row. While convenient for the restroom, it has us getting off the plane."
Pros: "Crew rallied through a tough flight — nonstop howling suffering child, cleaning up another one’s air sickness from pretty much and entire row."
Cons: "Arrived 5 hours late due to equipment failure/change of aircraft. Atop that a fuel stop was added due to headwinds. JetBlue needs to do something about the entertainment system. Limited selection — watched THE most depressing movie (if the choices of movies is limited to 3 be upbeat) tiny screen"
Pros: "The crew was helpful"
Cons: "Communication about the delay Snacks has no variety. All too salty."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Cons: "No AC on plane at gate . Very hot on plane"
Cons: "Had to pay extra for the comfort and leg room."
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "Crew were friendly"
Cons: "Delayed 3 hours for maintenance. Changed gates 3 times. Not well organized"
Cons: "Never made it to this flight, because my previous flight was cancelled"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"
Pros: "I was traveling with my mother who is handicap. The staff did so much to really help her. Although, the staff did everything and I mean everything to help us. TSA was an issue. Plus there was an language barrier."
Cons: "The assistant that they gave us was communicating with the TSA officer in Spanish who did not speak any English. The problem was she was over 75 and she does not have to remove her shoes. Instead of explaining to her what was going on she just took her shoes, which made my mother upset mad."
Cons: "WiFi did not work. One seat had broken infotainment and one seat did not recline."
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Cons: "A small meal would have been appreciated for first class cabin. Al that was offered was a cookie."
Pros: "There was nothing to like"
Cons: "Due to a two hour delay in customs we arrived at our departure gate 5min before boarding was supposed to close.... only to find out that our seats had been given away and there was no longer room for us on the airplane. The attendant offered little to no help and I was displeased with his service."
After checking luggage being put in a separate line for payement of luggage. Purchase from “Chat Deal “ was very poor, did not know bought ticket that did not include at least one check bag. Second chat deal called me and told I would hav e pay more $150 to get a aisle seat, clearly trying take money from people when I was able get my aisle seat for free 2 days before flight. Chat deal was the problem mainly.
Great crew, smooth flight. 30 minute delay on the tarmac with no status updates or information from captain. However, that was the only negative on the trip.
Cons: "The flight was delayed over an hour. Because of that, I missed my appointment."
Pros: "The crews did a great job!"
Cons: "Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head."
Cons: "I couldn’t check in for my flights ahead of time because the check in system from United and Copa airlines didn’t accept my reservation details. My first flight from Sacramento to San Francisco with United was cancelled and I was not informed until I arrived at the gate for check in. United wanted to rebook me on a flight to Los Angeles and Newark which would have been a delay of 10 hours. After security I had to go to the gate of a delayed flight to San Francisco and ask that they put me back on my original itinerary"
Cons: "The flight was delayed for 2 hours... One of my bags was on another plane had to find the bag at 1:00 am ... No Fun"
Pros: "Never again 1st class with United. Other than the bigger seat, really not much of a difference that would justify the added cost. I’ve been on many other airlines 1st class. I will say that with h United, it’s just not worth it."
Cons: "Flight was delayed for almost two hours because of waiting some passengers from connection flight. If the airline knew that we have to wait a few passengers from other connection flight, don't let the most passenger stay on the plane without any drinks or service."
Pros: "Crew was nice, plane seemed newer"
Cons: "No charging ports, seat tray broken and held in place with medical tape."
Pros: "Flexibility in changing reservation at the last minute. Excellent service on board, good food."
Attendance were to busy bull shitting to pay attention to the guest, had an attude problem.
Pros: "No glitches —- everything ran smoothly."
Cons: "My KTN was incorrect and Frontier was unable to correct."
Pros: "Low price and on time"
Cons: "More legroom, free carry ons would be nice. Pet fee of $75 is high."
Cons: "Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3"
Pros: "Seat was not comfortable"
Cons: "Waited a very long time for luggage at the airport. Not sure if that’s the airport or airlines fault"
Pros: "Flight was on time and boarding was smooth. The crew was great!"
Pros: "Flight was super fast and convenient. Glad to have something like this in Syracuse! Staff was very efficient."
Pros: "The price of the flight."
Cons: "I did jot like paying for coffee that tasted like instant and had to use powdered creamer. Yuck"
Pros: "I liked that the gave us food vouchers for our wait"
Cons: "That I really wanted to get home. One person missed is brother’s funeral, another person missed their connecting flight. I thought it was poor planning on frontiers part. Many people were getting very upset with the crew and calling customer service. I felt very bad feeling f the crew and many people who needed to be in Chicago when they promised for us to get there. It was upsetting, just tried to make lemonade out of lemons."
Cons: "Lots of miscommunication and no help with assisting passengers off plane to rebook Austin to San Diego flight"
Great for a short flight. Inexpensive, but you get what you pay for in comfort.
Pros: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Cons: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Pros: "The crew was friendly and boarding on and off was easy. It was one of the best landings I have experienced. ."
Cons: "The comfort and spaciousness of the seats could be improved. No complementary drink and snack and huge fees for baggage and seat selection are a huge negative"
Pros: "Absolutely nothing"
Cons: "I arrived to gate at 12:19 and the departure flight was at 12:27 so the desk attendant was extremely rude and did not let me board the plane which he stated has already departed and the entire time I could see the plane through the window clear as day I was to board still there boarding people . This is completely unprofessional service I was treated very poorly to say the least and I will not be using spirit ever again let alone recommend you to anyone"
Pros: "Clean aircraft"
Cons: "Family of 4 with 4 carry ons charged $200 for luggage and additional to book seats by one another."
Pros: "I don't like nothing !!!!"
Cons: "1. First time I use them ... and first time I use kayak .. and it will be the last time . 2. Spirit got worse customer service. 3 the want to charge extras for every little thing . 4. The plain are terrible. 5. The food terrible. 6. Worse experience with the flight attendance ( they don't care about people ) 7 . The coming back flight... ( UNFORTUALLY MY FATHER GOT A HEART ATTACK SO I TRY YO CHANGE THE FLIGHT WITHOUT ANY EXTRA CHARGES ... AND AFTER I SENT THEM ALL THE MEDICAL PROVES AND RECORDS SHOWING THAT MY DAD HAD A HEART ATTACK... AND THAT I HAD TO POUSPONE THR DATE ... THEY DIDNT CARE AND THEY DIDNT APPROVE THR REFOUND OR ATLEAT A CREDIT .. SO FOR SURE I WILL REPORT THIS WITH THE BBB .. GOOGLE AND ALL SOCIAL MEDIA ... UNTIL I GET MY MONEY BACK Joselina cabrera"
Cons: "Couldn’t pay for luggage at time of booking with kayak so cost more then it should have."
Pros: "I love the flight crew very much.they kept reminding you off the bell and overhead bins and your seat belt and making sure that you are safe in every which way and pleasant."
Cons: "The plane was dirty.the tray was not wiped down and gum was on the barff bag.why do you have to purchase snacks?yes the seats very uncomfortable."
Pros: "flying nonstop with spirit was cheaper than a layover on a major airline. all i can say is, you get what you pay for. bare minimum, nothing complimentary, seats don't recline, etc. but a cheap flight."
Pros: "Decent crew."
Cons: "Dripping water on me from the overhead bin for 1/3 of the flight, horrible turbulence!"