The check in crew were so friendly and attentive. Probably the best in my experience and I’ve been flying at least four times a year most of my adult life. Very considerate and I appreciate it.
Incredible airline experience for many reasons. Only improvement, would be to have higher quality food, such as Organic and non-dairy food items. A number of us got sick. Thank you!
Boarding was a bit disorganized but it was pretty quick!
They lost my bag and ruined my holiday, spent the whole time on the phone to them but they never managed to get it back to me in time
entire boarding process from the moment we entered Naples Airport was terrible
The legroom, seat width, inability to book my seat with the airline in advance when I paid extra to do so, the food is extremely plain and small. The cups of tea and coffee are small. Not to mention I had to pay for a g&T when I paid over $1k for a one way flight. Sheep travel better in a transporter.
We loaded a little late, then sat on the tarmac for 1.5 hours, thus missing our connecting flight to the US. Naples airport was run very inefficiently. Overall, confusing to find the Aer Lingus check in. Staff on the plane were pleasant. The staff in Dublin did their best to help with hotel for the night. They booked us on a Lufthansa flight the next day, they said, but no e-mail or text was sent, like they said it would be. I later spent 40 minutes on a call to find out ANY details of our flight the next day. This may have all stemmed from a problem with the Naples airport, but frustrating nonetheless!
Flight was delayed out of Naples, causing us to miss our connecting flight. We were told our luggage would follow us to our final destination. We arrive at the layover airport, where we see our luggage on the baggage claim conveyor belt (out of sheer coincidence). Had we not checked, our bags would’ve been lost. The last flight we were booked on was not specified. I had to research which airline and flight it was. Inexcusably poor communication and handling of the situation. Will not fly Aer Lingus again!
There was a 3 to 4 year old child sitting behind me with both her parents. She kicked the back of my chair the entire flight. Flight crew did nothing. There were no snacks or drinks offered on this flight. Only 1st or business class got anything. Don't recommend this airline.
I had a great experience. I would definitely use them again
Had no disruptions or delays. Did not order any food.
I liked almost everything (e.g. ease of booking, price, punctuality, efficiency, friendliness, courtesy). A slam landing in Dublin airport took some of the gloss off it, though. Being able to paste here the text of the review of the same flight that I just wrote for Ryanair would make me feel better about Kayak too.
Take off was great but landing is always with a bump.
Staff were very professional. Much better than the outgoing flight from Dublin. Seat cushions were practically non existent. Making for a very uncomfortable flight.
They were extremely unprofessional and unhelpful at check in. They did not understand laws related to Spanish residents flying with family It was very discriminatory the way we were treated.
It's not the staff's fault. The cabin crew do their best but the setup in Stansted Airport by Ryanair is poor. The herding of people like cattle is unacceptable before boarding and is something that's in every airport but only in Stansted have I seen the queueing of passengers outside the plane on the tarmac and the crew only turning up with maybe 5 minutes to depart. This is a resource issue . Yes prices are good but seemingly comes with a price of poor treatment of customers. I'll pay more next time
Flight was fine, crew were good, cabin director spoke far too much; disembarking at Dublin Airport and entry into the terminal building was just dreadful, like entering the back door of a neglected factory building. What an awful impression it must give to first time visitors to Ireland.
all fine - did not have food - there was no entertainment
Delayed delayed delayed and then cancelled very late not allowing for too much time to find a room for the night
Worst experience ever. First time and last time with Ryanair. I'm not a cow.
