Recent Reviews
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- Negative
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5.0
We arrived The delay of one hour The slowness of boarding and unboarding
review from
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6.0
Price They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled.
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10.0
Friendliness Not available
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6.0
The baggage didn't take forever like arrival in Athens did Flight took off and landed late
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8.0
Gate agent was helpful and guided me through using an App not the online portal to check-in to avoid paying more. I was not informed online that I should use the App via my phone to check in as a US passport holder. The online portal only told me I had to check-in at the airport.
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4.5
I thought the price from Madrid to Rome was really good. Just didnt realize you end up paying more than a regular flight price with all the luggage fees
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3.6
I found the bright yellow advertising obnoxious. I didn't like the hard core sell of products on board. There were a ton of kids on board and it was loud but that can't be helped.
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2.0
Very unorganized and discretion about what was a carry on bag differed. I was charged an extrodinary fee while others did not.
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5.2
Boarding using the planes fore and aft doors certainly speeds the process... Seats are uncomfortable and the pitch is tight for 6 + footers
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4.0
Got a good ticket price (about $50 for two people) but then was socked with about $350 as a luggage fee.
review from
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10.0
Friendliness Not available
review from
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8.0
Gate agent was helpful and guided me through using an App not the online portal to check-in to avoid paying more. I was not informed online that I should use the App via my phone to check in as a US passport holder. The online portal only told me I had to check-in at the airport.
review from
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5.0
We arrived The delay of one hour The slowness of boarding and unboarding
review from
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6.0
Price They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled.
review from
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6.0
The baggage didn't take forever like arrival in Athens did Flight took off and landed late
review from
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4.5
I thought the price from Madrid to Rome was really good. Just didnt realize you end up paying more than a regular flight price with all the luggage fees
review from
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3.6
I found the bright yellow advertising obnoxious. I didn't like the hard core sell of products on board. There were a ton of kids on board and it was loud but that can't be helped.
review from
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2.0
Very unorganized and discretion about what was a carry on bag differed. I was charged an extrodinary fee while others did not.
review from
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5.2
Boarding using the planes fore and aft doors certainly speeds the process... Seats are uncomfortable and the pitch is tight for 6 + footers
review from
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4.0
Got a good ticket price (about $50 for two people) but then was socked with about $350 as a luggage fee.
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