Pros: "Nothing comes to mind"
Cons: "Seats on plane were small and uncomfortable. Checking in to flight was awful."
Pros: "The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding."
Cons: "There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time."
Pros: "I like food"
Cons: "China Southern caters almost exclusively to the Chinese market and, essentially, operates like a gigantic bus for Chinese tourists making their way across the seas. At least 95% of the passengers were Chinese. Why does that matter? U.S. customer service is entirely absent. That means, things that you take for granted, like selecting your seat and getting your boarding pass on-line, is unavailable. Their website, such is it is, simply is not developed to the levels one would expect. We were unable to select our seats, get seats together, check on the status of the flight, check-in on-line, or get a boarding pass in advance. We essentially paid huge $$$ to a company then crossed our fingers that our reservation would be honored when we got to the airport. VERY STRESSFUL"
Cons: "it took forever for their ticketing agent to check us in. apparently it's a huge deal that my full name isn't printed on the boarding passes, which caused problems after every check point i went through."
Pros: "A lot of movies and good options to enjoy time while flying"
Cons: "Our flight fr Mnl to China was delayed and missed out flight going to SFO. Have to stay ivernight didn’t get to the hotel untill 1am and flight is 10 am and the flight have a stop at a different China city and have to change plane again. Travel was so long and inconvenient."
Pros: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Cons: "no complaints really."
Cons: "We were left on the plane for over 6 hours without taking off before a 13 hour flight. The captain only came on the intercom once. All he said at that time was "sorry for the delay,";no explanation. The flight attendance kept saying 20 mins. The captain locked the crew door so the crew also had no idea what was going on. The 6+hour delay wasn't the problem. Things happen. The problem was the non existing communication. I read the the regulations for delays like that on their website and it stated that after 4 hours they have to give us the option to get off the plane. That didn't happen until 30 mins before we took off. It also stated that the captain needs to keep us updated every 30 mins. That again, didn't happen. People were hysterical, for obvious reasons. Ithe was the worst flight I have ever taken."
Cons: "I'm small, only 5' and very surprised by how little legroom is available on the A321 plane from CAN to ICN...a much taller man sat on the aisle seat and had to keep one knee out at the aisle during the flight."
Cons: "They left one of my bags in China. I need it"
Pros: "They did work with us to help with the seating."
Cons: "We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach."
Pros: "Crew wonderful"
Cons: "Actually, no problem"
Cons: "I will never fly with China Southern again- ever. They wouldn't Re-book me on the flight the following day when they wouldn't let me on the flight due to my gate agent not checking me in. Terrible terrible terrible service."
Pros: "Very attentive staff, decent food, and the ability to stand up for a bit in the galley."
Cons: "The "rule" regarding any cell phone-like device not being able to be used, even in airplane mode. Silly rule and highly enforced. Told to turn off my Kindle even. This makes for a really long flight!"
Cons: "Entertainment had no variety"
Cons: "the flight left 45 minutes late, food was bad"
Cons: "The flight from Korea to Beijing was delayed several times, causing me to miss my onward connections in Beijing and Urumqi. They claimed this was due to weather concerns, but funny that--it was partly cloudy at worst, and every other carrier seemed to be departing on time. Because this isn't a daily route, they reschedule me for two days later at no cost (the one thing that went well here), and the exact same thing--multiple delays, missed connections, and all as other carriers seemed to be running on schedule. At this point, I just deemed the trip not worth it. They have refunded my fare, but I would have preferred my two weeks holiday in Georgia by far."
Pros: "Flight was delayed for more than five hours..."
Pros: "I thought that the trip was fast and everyone was efficient.I"
Cons: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Pros: "Because we had a 10 hour layover in China, the airline gave us a hotel stay including a buffet breakfast."
Cons: "The seats were hard and seemed to be cramped together. The food wasn't the best."
Cons: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Pros: "I liked the courteous and professional staff. The flight wasn't booked to capacity, which was nice. I am pleased that the attendants are multilingual."
Cons: "The flights are always delayed which causes me to have to re-purchase my connecting flights from Manila to Cebu. This is rather consistent. I appreciate the safety measures and I realize that there is nothing that can be done about weather but I am considering booking through Xiamen Airlines from now on because of the consistent nature of these occurrences."
Cons: "can't checkin online because can't prereserve seats, without which the checkin doesn't complete."
Pros: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Cons: "The food was really poor."
Pros: "nice onboard entertainment system."
Cons: "lost my luggage ;-("
Pros: "Very good service"
Pros: "Got me there."
Cons: "Warm and cramped cabin."
Pros: "The aircraft layout was one seat right, two seats middle and one seat left. Very private. Blankets and pillows soft and comfortable. Flight attendants very attentive, polite and eager to help."
Cons: "In flight entertainment was poor. Very limited selection for everything. The TV shows featured had only one episode! So if you wanted to see another, too bad."
Pros: "The crew was very pleasant and the plane was very clean."
Cons: "The handset to control the TV and movie entertainment was very difficult to control. My wife's hands had stopped working at one point."
Pros: "timely and effective to get to seoul from zhengzhou"
Pros: "On time and friendly crew. All good"
Cons: "Don't come in with high expectations"
Pros: "The food was edible and the crew was nice. There was an empty seat between me and the lady with baby by the aisle."
Cons: "My bag didn't make it on the plane apparently and I have to wait 2 days for it to come. I don't know what happend or why they didn't put it on the plane. I am very upset!!!"
Pros: "I got there safely."
Cons: "A group of approximately five children ages six to about ten traveling with their family: kicked and pulled at seats, squealed, stood up in their seats during landing, talked, talked, talked. Parents said nothing. More importantly, please improve your food. It's really subpar."
Pros: "I am trying to think of something positive to say but nothing is coming to mind."
Cons: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Pros: "Crew ware kindness with smile"
Cons: "There was like market at gate Therefore no priority boarding"
Cons: "My flight had a 16 hour layover in Dalian and it didn't say anywhere before hand that Dalian airport closes at night. I had to sleep outside of the airport."
Pros: "food, boarding procedure"
Cons: "Even airplane mode turned on, passenger is not allowed to use mobile. no private screen"
Cons: "smooth trip! no hassles"
Pros: "The good care given by the flight crew"
Cons: "Not much - it was quite good"
Cons: "I am frequent business traveller, I flew from KTM to CAN from China Southern. I tell you they have the worst service ever. I asked for a glass of wine in return they show me empty bottle and says we don't have it anymore. This is humuliation, I rated them -10 for Customer Service out of 10."
Cons: "I had missed my flight. I went to get another as it was urgent I arrived the next day. After hours, I was assured I would have a flight the next day at no charge. The next day I was screamed at in line and told to leave. The only other flight available was three thousand dollars one way. I missed my appointment and purpose of the trip. I had to wait another day and pay over 850 dollars one way."
Cons: "We were delayed about half an hour taking off, which was not communicated clearly. This was already a late flight and i had had a 7 hour layover."
Pros: "They put us up in a hotel when our flight was cancelled."
Cons: "When my flight was delayed and then cancelled, no one came to the gate to explain what was happening. When a crew member finally arrived, he told us to follow but didn't tell us where we were going or what was going on. Crew members and airport staff kept motioning for us to move along like they wanted to get rid of us. They kept saying, "Go! Go!" But wouldn't tell us where. I felt lost and confused the entire time. TERRIBLE customer service. I will never fly this airline again."
Pros: "The best thing about this airline was their on-flight meals. It was one of the best on-flight meals I ever had in my whole life of flying. I had absolutely no problems with boarding on and off the plane. It really was a smooth transition all throughout my flights on China Southern. Entertainment variety was quite vast and I enjoyed them but they weren't too up to date so hope they can put in the recent TV episodes and movies. Flight attendants were quite nice but sometimes ignored me which was strange. But overall, they seemed friendly but I hope they could be more attentive."
Cons: "I don't know if their planes are old or they don't keep them maintained well but I had two technical malfunctions on my flights. First was that my seat couldn't lean back on a three hour flight from Seoul to Guangzhou. I couldn't do anything about it so I tried my best to sleep with not being able to lean back. I was very disappointed to be in a seat that couldn't lean back. It's my first time ever experiencing this. Second, was a 13.5 hour flight from San Francisco to Guangzhou. I plugged in my earphones to watch some shows and no sound was coming out. I asked for new earphones but with these new ones I could only hear half of the audio. It was like I could hear the background music but I couldn't hear the people talking. So then I asked for another set of earphones and I still had the same problem. So I came to the conclusion that most likely it's the problem with the entertainment machine and not my earphones. This was very disappointing to have happened on a long flight so I just slept through the flight and only listening to my MP3 player. With these two instances, I feel that probably China Southern don't maintain their technical parts of the plane well. I never had these instances happen to me on previous airlines so I was very disappointed to have these happen to me on China Southern. I would like to fly on China Southern again but these technical malfunctions are really deterring me."
Pros: "The crew are amazing"
Cons: "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Pros: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Cons: "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "great price and overall service"
Pros: "attentive and polite flight attendants"
Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."
Pros: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Pros: "crew is ok though not much speaking english"
Cons: "no other comment"
Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Cons: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
Pros: "Just good overall. Beats any American carrier (which is not saying too much!)."
Cons: "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
Cons: "Better movies , better vegan food"
Pros: "The plane was very new. Good movies and tv shows."
Cons: "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
Pros: "Crew was amazing. Welcoming, helpful and caroming to passengers needs."
Cons: "Replace worn out seats."
Pros: "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
Cons: "Short flight; so there was no real in-flight entertainment. That's really alright though."
Cons: "got severe food poisoning from the airline food."
Pros: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Cons: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
Cons: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Cons: "Had to process in and out of immigration then back into airport No transit area"
Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
Pros: "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
Cons: "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
Pros: "This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Cons: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
Pros: "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
Cons: "They require us to get the luggage and check in again tomorrow."
Cons: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
Pros: "the order of boarding the plane"
Cons: "food was dry"
Pros: "Clean plane. Left on time. Better than average legroom."
Cons: "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Pros: "The cabin crew were very nice and courteous!"
Cons: "Couldn't be helped, it was just a long flight!"
Pros: "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Cons: "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"
Pros: "food is great"
Cons: "check in time is too long (about 1 hour)"
Pros: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Cons: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
Pros: "Crew working hard. Seat comfort and clean restroom."
Cons: "Awful food. I basically not eating, going hungry."
Pros: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Cons: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Pros: "All announcements in Chinese and English. They keep feeding you."
Cons: "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
Pros: "Staff was friendly"
Pros: "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
Cons: "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
Cons: "XiamenAir lost one of my bags and has still not found it"
Pros: "Crew, comfort, food, entertainment."
Pros: "no regards for customers"
Cons: "no regards for customers"
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Pros: "Crew was super friendly, professional and excellent!"
Cons: "The 10 hour layover :("
Cons: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Cons: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
Pros: "Overall Ok"
Cons: "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
Pros: "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
Cons: "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
Pros: "Lovely attentive crew went out of their way to provide comfort and service"
Cons: "Clear guidance for priority boarding groups"
Cons: "Better than I expected!"
Pros: "Food and drink service"
Cons: "All flights to and from China from this booking were cancelled. China Air customer service was non existent and has offered no compensation for additional travel expenses."
Cons: "Made a good effort."
Cons: "Everything. Boarding on time for starters"
Pros: "The crew was very nice and the seats are comfortable for a short flight"
Cons: "Entertainment options could have been better."
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE""
Pros: "Only chose it for v price but it's a terrible airline."
Cons: "Flight was delayed. Seats are so cheap that are super uncomfortable. Food is terrible."
Pros: "Very friendly and helpful staff."
Cons: "Lost my bag."
Pros: "Flight crew helpful"
Pros: "I was stranded by not being aloud to board the plane there was a visa problem at my destination the air China staff required me to have a visa to enter the country of India. There is a tourist visa for under 180 days stay. That’s what I get when I enter on a land route just a 60 day visa upon arrival so the agents would not let me board. Air China sent me a note that I could cancel the flight and should be able to get a refund. I have called 6 times already and have yet to speak with anyone I stayed in the station all night and at 9 am today they will give be a number that will work"
Cons: "I would like to get a full refund"
Pros: "Crews were polite and helpful"
Pros: "The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good"
Cons: "Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok"
Cons: "You can't even supply the flight yet constantly send e-mails asking how the flight was. You shouldn't offer flights if you can't book them. Then sending constant e-mails making it seem like they're booked."
Cons: "Firstly, the ticket I bought had a hidden stop that wasn't disclosed to me. I called and the representative said it is fine."
Cons: "Forty minute delay boarding with no announcement of reason why"
Pros: "Crew served perfectly."
Cons: "This flight was 13 hours delay. No any info and undated news from airport and Shenzhen airline. I was sitting in the airport for over 13 hours. NO food was supplied. All customers were desperate and annoyed."
Pros: "staff quite friendly and helpful"
Cons: "the seat can not be adjusted, worst one I've seen all these years."
Pros: "It got me there."
Cons: "Vintage plane."
Cons: "A HORRIBLE EXPERIENCE WITH FLIGHT NETWORK. I WILL NEVER EVER AGAIN BOOK MY TICKETS ON KAYAK.COM DESPITE MAKING AN ONLINE BOOKING THE PREVIOUS DAY AND RECEIVING BY EMAIL A FLIGHT CONFIRMATION BOOKING REFERENCE NUMBER, 6 HOURS INTO THE DEPARTURE, FLIGHT NETWORK TELLS ME THAT THE BOOKING IS CANCELLED AS THE AIRLINE COULD NOT CONFIRM THE BOOKING ! BEWARE, AS OUTSOURCING TRAVEL AGENTS ARE PLAYING GAMES !! VERY UNRELIABLE !"
Pros: "Was an ok flight experience. Boarding was smooth and the cabin staff were pleasant."
Cons: "Not one of my 4 flight legs were on time. The flight I was on was advertised as non stop flight but what is not made clear is the flight has to make a stop for passengers to clear immigration and customs - which is ok but they should make it clear. They also have a wierd policy of not allowing use of phones or tablets even on flight safe mode which if you aren't prepared for makes a boring flight."
Pros: "The service has improved and nice to travel with them especially when I'm star alliance gold member."
Cons: "Nothing for this trip"
Cons: "I saw a price on Kayak app on my Iphone. I chose the Kayak price, no other 3rd party. Kayak re-directed me to Flight Network. Purchase the tickets, filled out credit card and all. Got a ticket purchase confirmation. Went to bed to wake up early in the morning to get early flight. Get to the airport, I learned from the airline the tickets were never issued. Called flight network and they tell me the tickets have been canceled because they were not able to secure the advertised price. This is misrepresentation and screwed up my whole trip. If a booking is done, the 3rd party should honor what they sale, even if they mess up. Moreover so that I choose the purchase on kayak option. Will never do it again, lesson learned. Will purchase elsewhere."
Pros: "Good service, decent food, fair sized planes"
Cons: "All is good"
Pros: "We asked at the China air lounge if we could change seats to sit together, which they did."
Cons: "Food quality (we did not eat a bite), space"
Pros: "Great service both on the ground and in the air. The staff was very nice and made sure everything for me was perfect."
Pros: "There was plenty of leg room"
Cons: "The policy about cell phone use on the aircraft"
Pros: "Crew attentive and kind"
Pros: "The flight itself was fine."
Cons: "I received an email that my ticket had been changed. In stead of a layover in Yantai, the new ticket said I had a layover in Qingdoa. I went to check in and the Shandong airlines employees said that both tickets had been cancelled. Thankfully they gave me a free ticket to Yantai, but were completely different time. I am very upset with Kayak or whoever changed my times."
Pros: "Professional staff"
Pros: "Crew was very nice and attent"
Cons: "Boarding was very bad organized, the fly was with shangdong airlines instead air china, which was confused at the beggining, also the space between seats was very short and seats were too hard."
Pros: "Direct flight from Jinan to BKK. Crew were nice."
Cons: "Food was cheap. Beverage service/options not good."
Cons: "Kayak should not offer flights they cannot book them send constant e-mails making it look like they are charging you for a flight they can't book."
Cons: "Didn't even make it to Qingdao"
Cons: "Couldn't check my bags all the way to SFO. Had to pick up my bags and then checked in again with a different airline."
Cons: "There was a backup on the highway to the airport, but that doesn't mean their staff should have no contingencies."
Pros: "Beautiful and friendly crew. Spoke some English and very kind"
Cons: "A little disorganized in boarding. Not able to use cellphone in airplane mode during flight"
Pros: "The crew was fantastic, were consistently professional and pleasant through a very difficult situation."
Cons: "Boarding time was the same as standard flights, when this route is on a Chinese shopping destination. Plane was delayed 30 minutes because half of the passengers needed to check luggage at the gate. Either boarding should be earlier, or the one bag per passenger rule should be enforced before getting to the gate. Nearly half the plane had brought at least two or three carry-on suitcases."
Pros: "On time, good service and very reasonable priced. Plane was clean and fairly new."
Cons: "Food and drinks could be better."
Pros: "They had passcodes for certain people, but when they ran out no one else could use the internet...I was one of those people who couldn't use the internet. Dinner wasn't great, but breakfast was good. They had some options to learn Chinese on the tv.so that was fun."
Cons: "No internet"
Cons: "I paid for first class but was told when I checked in at the airport that there was no first class. Moreover, the airline did not automatically provide an economy seat for me. Instead, when I arrived at the airport, I was told that I did not have a seat on the flight. Only after finding an agent who spoke English and 45 minutes of discussion did they provide me with a seat in economy. That said, they owe me at least a partial refund but did not provide any information about how I can obtain it."
Pros: "Everything was great with the exception of the seats"
Cons: "Seats - very hard"
Pros: "Brand new planes and great service."
Cons: "The check-in was confusing, as it was done at a Air China terminal, and Air China staff seemed unaware of this. Since when did less then two bags become standard? The "extra" bag fee for the second bag was high (about $80USD)."
Pros: "Can sleep very well without disturbances"
Cons: "Breakfast was awful"
Pros: "On time boarding, early arrival"
Cons: "Chinese people"
Pros: "Boarding on time, early arrival"
Cons: "Chinese people"
Pros: "On time and fast boarding"