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Asiana Airlines: Expert advice and recommendations

Expert travel writer John Walton shares all you need to know before booking a flight with Asiana Airlines.
John Walton
September 12, 2024

The top selling points of Asiana Airlines are its passenger experience, its partner network and its hub at the world-renowned Incheon International Airport (ICN) in Seoul, consistently voted one of the best by passengers.

The Asiana Airlines model

Asiana Airlines is a medium-sized international full-service airline offering connections around East Asia and beyond.

Onboard you’ll find pleasingly spacious seats, even in economy, and a decent business class. Most of its planes aren’t the newest (with the exception of the Airbus A350 and A321neo) and that means they might not have the latest amenities, but I think the tradeoff for more personal space is well worth it.

Asiana also has two subsidiary low-cost airlines, Air Busan and Air Seoul, which fly domestically and regionally.

Economy class seats

While most airlines now have 10 seats in every economy row aboard the Boeing 777, Asiana Airlines outfits these rows with just 9. That’s real extra comfort and space between you and your neighbors and I can definitely feel the difference myself.

Asiana also flies the Airbus A380, which is a popular plane among travelers thanks to its comfortable ride, wide cabins and the wide seats on board. Unfortunately, this airplane is being retired from the Asiana Airlines fleet, so if you have the chance to fly it before it's gone, then I certainly recommend it.

When booking on the double-decker A380 Superjumbo, I highly recommend choosing a seat on the top deck. The economy cabin on this upper level is outfitted with fewer seats (a 2 by 4 by 2 layout rather than the 3 by 4 by 3 downstairs) and window seat passengers have their own individual side locker that offers a large amount of extra space.

On the A350, Asiana offers an extra-legroom economy ticket called Economy Smartium. These are just normal economy seats, but they come with 4 inches of extra legroom and a slightly upgraded meal. You also get priority boarding with this ticket and can use the business lounge in Seoul.

I recommend saving your pennies and skipping Smartium, though. Surprisingly, I don’t find the lounge to be amazing, and both the standard economy food and seats are above average so you don’t need spring for more.

Business class seats

Asiana’s business class is comfortable and pleasingly consistent. On the long-haul planes (the A350, A380 and 777) there are full lie-flat beds in a staggered layout that are very similar across models. All of the business-class seats are decent, but some are much better than others because of the staggered layout.

For more privacy, choose one next to a window or, if you prefer an aisle seat, one in the center section where the side table will still separate you from the aisle. This will give you some separation from the service cart and others walking up and down the aisle so you won’t be disturbed by plane activity, but you’ll still have direct access to the aisle.

If you’re traveling with a partner, definitely consider these same center seats – E and F. Not only does the layout put the chairs next to each other, but the center divider can be lowered to create a more shared experience. It doesn’t create a double bed, but it’s the next best thing, which I often call “cuddle class.”

The A380 also offers what used to be first class but is now called the Business Suite and is sold as a modest upgrade from business class. If you want to live a first-class lifestyle on a business-class budget, this is the seat for you. The suite itself is a little older than others, but it’s super-spacious and still a really swanky experience, especially if you’ve never flown international first class.

On the regional Airbus A330, you’ll find the older model of sloping sleeper seats. These recline to a full lie-flat position, but not parallel to the floor. Instead, you’ll be lying at an angle to the floor, with your feet lower than your head. I find them fine for a little snooze on a flight of a few hours, but they aren’t up to modern international business standard for long-haul.

Asiana’s short-haul planes – the A321 and the newer A321neo – offer business class seats common across the industry on this type of flight. They’re essentially the same large recliners you’ll find in the first class or business class of any short-haul on a full-service airline.

Asiana Airlines' primary airports

Most Asiana Airlines flights in Korea operate from Terminal 1 at Seoul’s Incheon International Airport, the country’s main airport for decades. It’s roughly 30 miles to the west of Seoul’s city center, and there’s a really convenient train connecting the city to the airport.

I’ll usually try to spend at least a couple of days in Seoul as a layover if I’m connecting on Asiana Airlines. It’s such an incredible city with so much to see and do, and modern Seoul changes so fast that there’s always something new to check out.

Asiana’s terminal might be on the older side, but the airport wins awards for good reason: It’s spacious, airy and efficient, with tons of shops and delicious eateries. Bargains on Korean cosmetics abound, and my go-to for a snack is the iconic Paris Baguette. It’s hard to put a foot wrong for food at this airport, though.

It might sound strange for what is otherwise a great airport, but the Asiana Airlines lounges are nothing to write home about. There are three business lounges (a central one near Gate 26, an east lounge near Gate 11 and a west lounge near Gate 42) and one former first class lounge now called the Business Suite Lounge near Gate 11.

They’re all pretty similar, with modest selections for food and drinks. The food in the airport itself is much better, so I’ll usually eat there and then chill out in the lounge with some cold soft drinks while recharging my devices before the flight.

A few domestic and regional flights operate from the city’s older airport, Gimpo International Airport (GMP), which is actually closer to the city center of Seoul. This is convenient for local hops, but you won’t find as many route options here, especially for longer distances.

Food and drinks

The food on Asiana Airlines is great, even in economy. I love Korean food so you’ll always catch me ordering the Korean selection rather than the Western choices. The latter can be a little generic, especially by comparison. I advise preordering your meal to ensure you get your first choice – I always do.

If you choose Korean, I recommend going for the bibimbap or ssambap rice bowl options. You mix these yourself and can add as little or as much of the gochujang spicy sauce as you like. If you’re a chili lover, ask for an extra tube of gochujang with your meal.

On longer flights, there is a second hot meal service. Again, I recommend choosing from the Korean menu, which will usually be something delicious like pork with kimchi and rice. You’ll always find snacks available in the galley, including instant noodle cups.

Inflight entertainment and Wi-Fi

Many of Asiana’s planes are aging – between 10 and 15 years old. They are still safe and comfortable of course, but they lack the kind of modern upgrades that you have probably come to expect. You won’t find fast USB charging ports or the newest inflight entertainment screens.

Most long-haul flights (and some short-haul flights) are equipped with older pre-HD entertainment screens. These are fine, and there’s a good selection of movies and TV shows, but I wouldn’t expect the kind of cinematic experience you get from an airline with the newest systems.

You should definitely come prepared with your own external power supply to recharge your devices. The ports are slow and often not powerful enough for modern devices. If the plane is an older one, it might not have USB connections at all, or will only offer type A connections. If you have a modern C connection, you’ll need an adapter.

Asiana’s A350s offer inflight Wi-Fi for a cost similar to other airlines that charge. Do make sure you set your mobile phone to flight mode once onboard, though – Asiana Airlines offers a roaming cellular network and if your roaming is turned on your phone might connect to it unknowingly. That can be a pricy oversight.

Airline partners and frequent flyer program

Asiana’s frequent flyer program is called Asiana Club and it is currently fully reciprocal with Star Alliance partners, including Air Canada and United Airlines. Star Alliance Silver and Gold members therefore get all their usual benefits when flying Asiana Airlines.

Asiana also partners with Qatar Airways, Etihad Airways and Air Astana, although in some cases only long-haul flights to and from Seoul are included in that arrangement. As the merger with Korean Air goes forward, you can expect Asiana to be folded into the airline’s SKYPASS loyalty program and the SkyTeam alliance instead of Star Alliance.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

August

High season

December

Cheapest flight

$201
Best time to beat the crowds but there is an average 1% increase in price.
Most popular time to fly with an average 16% increase in price.
Flight from Seoul Incheon Airport to Bangkok Suvarnabhumi Airport

FAQs about flying with Asiana Airlines

  • What is Asiana Airlines' carry-on size allowance?

    On board Asiana Airlines flights, cabin baggage should not exceed 21x15x7in. If your hand luggage is bigger, the Asiana Airlines assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Asiana Airlines fly to?

    Asiana Airlines offers direct flights to 69 cities in 24 different countries. Seoul, Jeju City, and Shanghai are the most popular cities covered by Asiana Airlines.

  • What is Asiana Airlines’ primary hub?

    Asiana Airlines concentrates most of its flight operations in Incheon.

  • How does KAYAK find such low prices on Asiana Airlines flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Asiana Airlines.

  • When are Asiana Airlines plane tickets cheapest?

    Flight prices with Asiana Airlines will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with Asiana Airlines is August, while the most expensive is December.

  • What’s the cheapest route that Asiana Airlines flies?

    In the last 72 hours, the cheapest route flown by Asiana Airlines found on KAYAK was from Yeosu to Jeju City, with a price of $35 for a round-trip.

  • What are the most popular airports for Asiana Airlines flights to depart from?

  • Is Asiana Airlines part of an airline alliance?

    Yes, Asiana Airlines is part of the Star Alliance airline alliance.

  • How many destinations does Asiana Airlines fly to?

    In total, Asiana Airlines flies to 71 destinations.

See more FAQs

Top tips for flying with Asiana Airlines

  • If you’re looking for the cheapest Asiana Airlines tickets, then try to fly from Incheon Intl Airport, where flights have been cheapest lately. The cheapest route from here available recently is to Bangkok Suvarnabhumi Airport, and cost $201.
  • The cheapest month for flights with Asiana Airlines is August, while the most expensive is generally December.

Asiana Airlines customer reviews

8.3
Very goodBased on 486 verified guest reviews
8.2Comfort
8.6Crew
8.5Boarding
7.9Entertainment
8.2Food

Pros +
Cons -

Show reviews that mention
Traveler rating:
Sort by:
V
3.3 Poor
ICN-JFK
Pros:Seoul to NYC JFK 1/24/20 trip. This female Korean member was rushing passengers. Which was totally unnecessary. It is necessary to give client some time to get situated. Airline serve all kinds of age group of client. I was watching the way she was serving food, again in a rushed manner? Does she like her job? This is unprofessional. The rest of the crew members were courteous except her. Bad representation of this company.
Cons:Read above. The food is on the mediocre side. The beef was so hard to chew. The shrimp pasta had 3 pieces of small shrimp. I will not recommend this airline.
C
10.0 Wonderful
SFO-ICN
Pros:Crew was very nicker- great seats, not crowded
V
10.0 Wonderful
ICN-HNL
Cons:Everything was perfect excellent service by the crew.
A
7.9 Good
ICN-MNL
No problems upon arriving at Incheon and transferring to Manila. The plane was on time. However you cannot check flight status on the app for updates. Good could have been more palatable. Crew were amazingly.
M
4.0 Mediocre
NRT-ICN
Ok, the flight was late and the plane was old. The check in crew in Narita were amazing however.
J
10.0 Wonderful
GMP-CJU
Pros:Comport and fast
Cons:None
V
8.0 Very good
BKK-ICN
Lovely thank you
V
8.0 Very good
KIX-ICN
Everything is good, the only issue is the aircraft need to be upgraded
B
8.0 Very good
MNL-ICN
More movie selections
C
4.0 Mediocre
CXR-ICN
average

Asiana Airlines flight status

Sat 11/2

Asiana Airlines route map - Which destinations does Asiana Airlines fly to?

Find out which destinations you can fly to direct with Asiana Airlines by entering your departure airport. If you want to know if Asiana Airlines flies a certain route, enter both the departure and destination airport before hitting search.
Sat 11/2

All Asiana Airlines flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
1065Seoul (GMP)Tokyo (HND)2h 10m
1035Tokyo (HND)Seoul (GMP)2h 35m
751Incheon (ICN)Singapore (SIN)6h 35m
752Singapore (SIN)Incheon (ICN)6h 40m
8235Cheongju (CJJ)Jeju City (CJU)1h 10m
8234Jeju City (CJU)Cheongju (CJJ)1h 5m
8988Jeju City (CJU)Seoul (GMP)1h 15m
8148Jeju City (CJU)Gwangju (KWJ)0h 50m
8198Jeju City (CJU)Yeosu (RSU)0h 50m
8126Jeju City (CJU)Daegu (TAE)1h 0m
8997Seoul (GMP)Jeju City (CJU)1h 10m
1165Seoul (GMP)Osaka (KIX)1h 45m
8703Seoul (GMP)Gwangju (KWJ)0h 55m
3355Seoul (GMP)Beijing (PEK)2h 10m
8735Seoul (GMP)Yeosu (RSU)1h 0m
3615Seoul (GMP)Shanghai (SHA)2h 15m
711Incheon (ICN)Taipei City (TPE)2h 55m
1155Osaka (KIX)Seoul (GMP)2h 5m
8149Gwangju (KWJ)Jeju City (CJU)0h 55m
8708Gwangju (KWJ)Seoul (GMP)1h 0m
3365Beijing (PEK)Seoul (GMP)2h 15m
8199Yeosu (RSU)Jeju City (CJU)0h 55m
8736Yeosu (RSU)Seoul (GMP)1h 0m
3625Shanghai (SHA)Seoul (GMP)2h 5m
8127Daegu (TAE)Jeju City (CJU)1h 5m
712Taipei City (TPE)Incheon (ICN)2h 20m
502Paris (CDG)Incheon (ICN)12h 0m
501Incheon (ICN)Paris (CDG)14h 25m
521Incheon (ICN)London (LHR)14h 40m
522London (LHR)Incheon (ICN)12h 35m
734Hanoi (HAN)Incheon (ICN)4h 5m
733Incheon (ICN)Hanoi (HAN)5h 0m
512Barcelona (BCN)Incheon (ICN)12h 25m
511Incheon (ICN)Barcelona (BCN)14h 35m
762Jakarta (CGK)Incheon (ICN)7h 10m
761Incheon (ICN)Jakarta (CGK)7h 20m
112Incheon (ICN)Osaka (KIX)1h 45m
111Osaka (KIX)Incheon (ICN)2h 5m
602Sydney (SYD)Incheon (ICN)10h 40m
601Incheon (ICN)Sydney (SYD)10h 20m
7741Nha Trang (CXR)Incheon (ICN)5h 0m
742Bangkok (BKK)Incheon (ICN)5h 25m
741Incheon (ICN)Bangkok (BKK)6h 0m
7731Incheon (ICN)Nha Trang (CXR)5h 30m
542Frankfurt am Main (FRA)Incheon (ICN)12h 0m
541Incheon (ICN)Frankfurt am Main (FRA)14h 15m
102Incheon (ICN)Tokyo (NRT)2h 20m
101Tokyo (NRT)Incheon (ICN)2h 55m
740Phnom Penh (PNH)Incheon (ICN)5h 0m
7385Kota Kinabalu (BKI)Incheon (ICN)5h 25m
756Da Nang (DAD)Incheon (ICN)4h 30m
755Incheon (ICN)Da Nang (DAD)5h 0m
171Okinawa (OKA)Incheon (ICN)2h 15m
367Incheon (ICN)Shanghai (PVG)2h 5m
710Cebu City (CEB)Incheon (ICN)4h 20m
135Fukuoka (FUK)Incheon (ICN)1h 25m
136Incheon (ICN)Fukuoka (FUK)1h 40m
765Incheon (ICN)Chiang Mai (CNX)6h 10m
371Incheon (ICN)Shenzhen (SZX)4h 5m
372Shenzhen (SZX)Incheon (ICN)3h 15m
172Incheon (ICN)Okinawa (OKA)2h 20m
739Incheon (ICN)Phnom Penh (PNH)5h 45m
152Incheon (ICN)Sendai (SDJ)2h 10m
151Sendai (SDJ)Incheon (ICN)2h 45m
562Rome (FCO)Incheon (ICN)11h 35m
561Incheon (ICN)Rome (FCO)13h 35m
722Hong Kong (HKG)Incheon (ICN)3h 20m
709Incheon (ICN)Cebu City (CEB)4h 35m
721Incheon (ICN)Hong Kong (HKG)4h 15m
347Incheon (ICN)Xi'an (XIY)3h 15m
348Xi'an (XIY)Incheon (ICN)2h 45m
7375Incheon (ICN)Kota Kinabalu (BKI)5h 30m
731Incheon (ICN)Ho Chi Minh City (SGN)5h 30m
732Ho Chi Minh City (SGN)Incheon (ICN)5h 10m
708Angeles City (CRK)Incheon (ICN)3h 55m
364Shanghai (PVG)Incheon (ICN)1h 55m
707Incheon (ICN)Angeles City (CRK)4h 0m
124Incheon (ICN)Nagoya (NGO)1h 55m
123Nagoya (NGO)Incheon (ICN)2h 10m
370Guangzhou (CAN)Incheon (ICN)3h 25m
369Incheon (ICN)Guangzhou (CAN)4h 0m
360Hangzhou (HGH)Incheon (ICN)2h 5m
359Incheon (ICN)Hangzhou (HGH)2h 15m
701Incheon (ICN)Manila (MNL)4h 10m
702Manila (MNL)Incheon (ICN)4h 10m
173Sapporo (CTS)Incheon (ICN)3h 0m
174Incheon (ICN)Sapporo (CTS)2h 30m
349Incheon (ICN)Nanjing (NKG)2h 20m
350Nanjing (NKG)Incheon (ICN)2h 20m
304Changchun (CGQ)Incheon (ICN)1h 55m
303Incheon (ICN)Changchun (CGQ)2h 25m
551Incheon (ICN)Istanbul (IST)12h 5m
552Istanbul (IST)Incheon (ICN)10h 15m
766Chiang Mai (CNX)Incheon (ICN)4h 45m
158Incheon (ICN)Miyazaki (KMI)1h 40m
331Incheon (ICN)Beijing (PEK)2h 25m
157Miyazaki (KMI)Incheon (ICN)1h 40m
332Beijing (PEK)Incheon (ICN)1h 55m
302Dalian (DLC)Incheon (ICN)1h 15m
301Incheon (ICN)Dalian (DLC)1h 20m
573Incheon (ICN)Tashkent (TAS)8h 5m
574Tashkent (TAS)Incheon (ICN)5h 55m
567Incheon (ICN)Ulaanbaatar (UBN)3h 35m
568Ulaanbaatar (UBN)Incheon (ICN)3h 15m
222Incheon (ICN)New York (JFK)13h 50m
204Incheon (ICN)Los Angeles (LAX)11h 10m
212Incheon (ICN)San Francisco (SFO)10h 30m
221New York (JFK)Incheon (ICN)15h 30m
201Los Angeles (LAX)Incheon (ICN)13h 30m
211San Francisco (SFO)Incheon (ICN)13h 0m
340Harbin (HRB)Incheon (ICN)2h 30m
321Incheon (ICN)Changsha (CSX)3h 30m
339Incheon (ICN)Harbin (HRB)2h 15m
1283Incheon (ICN)Toyama (TOY)1h 50m
1273Toyama (TOY)Incheon (ICN)2h 10m
177Tokyo (HND)Incheon (ICN)2h 40m
272Incheon (ICN)Seattle (SEA)9h 35m
271Seattle (SEA)Incheon (ICN)12h 10m
More flight routes

Asiana Airlines contact information

Overview of Asiana Airlines

Asiana Airlines is one of South Korea’s largest airlines, operating international flights to 27 countries across continents that include Oceania, Europe and North America. They service 5 separate destinations within the United States, as well as 2 in Australia and more than 20 in China. Having one of the widest networks of destinations across Asia, it is popular with travelers completing multiple-stop trips.

Codeshare agreements are in place with 30 other carriers, including their budget partner Air Seoul and other subsidiary Air Busan. Asiana Airlines has partnerships with major airlines such as Air Canada, United Airlines, Qantas and Etihad Airways. The alliance with United Airlines provides customers with the ability to reach more than 70 locations after a layover at either San Francisco, Chicago, Seattle or Los Angeles.

Passengers have the ability to upgrade to Preferred Seating, First Class and Business Class. Preferred Seating can place you at the front of the Economy section with more than 6 in of extra leg room, while Business tickets deliver bed-style seats with 180° of range.

There are roughly 73 passenger aircraft in service, with the majority of them belonging to the Airbus A320 range. Included in their fleet are 6 Airbus A380-800’s, which are capable of carrying up to 495 people. The airline also operates more than 15 Boeing planes, including the famous 777.

A full member of the Star Alliance since 2003, passengers can benefit from a wide variety of departure times, shorter transfer times and shared airport lounges. Asiana Airlines additionally has a number of its fleet featuring Star Alliance livery, with five circular stars on the tail.

Asiana Airlines information

IATA CodeOZ
Routes148
Top routeJeju City to Seoul Gimpo Intl Airport
Airports served71
Top airportIncheon Intl

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