they provide such a great service so that I cannot find anything else to complain.
Flight was ok
The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem.
Luggage policy, helpful ground and air crew. Price.
IST stoppover, damaged luggages.
overall the experience was great
i would recommend notifying the gate and sending map of the airport before traveling. Airport is quite big and not much time to catch the next flight
I was rerouted entirely to fly with Austrian Air, and only landed 2 hours later than scheduled, which was nice.
My Gulf Air flight from Bangkok to Paris was delayed 7 hours which would make me miss my connection to Paris in Bahrain...and they wanted to put me on a new flight that would have me layover in Bahrain for more than 18 hours, and landing in Paris 24 hours later than planned. I politely said no and asked them to find me something else, and they did--so that was good. But the suggested alternative for a 7 hour delay was absolutely ridiculous. Also, the 7 hour delay was never explained and no other flights were delayed, so I guess it was something wrong with the plane?
In general, good and clean.
Service and comfort
Paying for the weight of each bag instead of the free 2 bag international allowance was absurd.
add phone outlet to your seat
The food was great the flight crew was attentive
My seats on both flights did not work and I flew buisiness class and expected to be comfortable which I wasn't . On arrival to Kuwait we waited 45 minutes for our bags which were labeled priority.
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