Daily cleaning, installation of cabin HEPA filters on flights from Dallas to Pisa
|February||Best time to beat the crowds with an average 44% drop in price.|
|September||Most popular time to fly with an average 26% increase in price.|
Average price round-trip
|$1,077||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Pros: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Cons: "little delay in departure"
Pros: "In flight entertainment system and food. Courteous crew."
Cons: "That they destroyed one of our suitcases"
Pros: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Cons: "Connection flight from plane to the gate,seats need to be updated"
Pros: "It was on time"
Cons: "The seats are so crammed together and for 11 hour flight it became quite uncomfortable after a few hours"
Pros: "I had empty seats next to me"
Cons: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Pros: "Turkish airlines was one of the best flight company on the world with crew with amenities and with smile face"
Cons: "Delayed and boarding"
Pros: "Food was good."
Cons: "Way too hot. It felt like we couldn’t breathe the first 90 minutes of the flight it was so hot. Then we kind of got used to it. Bathrooms were dirty and the whole plane smelled of pee. Awful experience."
Pros: "The entertainment was a nice touch, the food and drinks given, and the restrooms were clean."
Cons: "Crew was a little unfriendly, they missed us for lunch and we had to ask."
Pros: "This flt was the opposite of our earlier flt from TLV to IST. This crew was fantastic--went out of their way to be helpful & pleasant. They were attentive during the entire 13 hr flt. Food was also fantastic. Restrooms were clean and easy to use. All around GREAT flt. Thank you"
Cons: "I wanted to look out the window while flying over Greenland but we were asked to keep the window closed for sleeping passengers. That view of the northern sea and ice cap is Phenomenal and not to be missed if at all possible!! I wanted to wake everyone up to watch it and they could go back to sleep later...;-) Boarding also took a long time...we left 30-45 minutes late."
Pros: "Everything from boarding to disembarking was good."
Cons: "I had an impression that the seats on Turkish Airline were spaced further apart in economy class compared to other airlines based on several of our past trips. This time it was very tight. Dissapointed! Hope they bring the old spacing back."
Pros: "Friendly crew, entertainment system"
Cons: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
Pros: "Food & Wine"
Cons: "10hrs of screaming kids in row 12! Ta RDG"
Pros: "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
Cons: "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
Pros: "The best was the Seat and Leg space."
Cons: "Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray. Very bad. Seems the whole crew has attitude problem in terms of Service. I would surely avoid using Turkish. This was my first time ever to use but poor experience."
Pros: "we made it safe everyone was nice things went smoothly"
Cons: "the 40 min delay added and extra half day to the trip // everything else was fine // i don't like this form either, should be simpler... you make it seem like you care for me, but then I'm just a piece on a conveyor belt"
Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Pros: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Cons: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
Pros: "I liked the food and the staff were very friendly"
Pros: "Movies made the long flight go by much faster!"
Cons: "The broke my baggage. I have been flying a lot lately and never had any issues until I flew with Turkish Airlines. They are incredibly unorganized, late, gave headphones just so I could watch a map since nothing else was being played for some reason, etc. I won't be flying them again."
Cons: "When we arrived walking to the shuttle the crew had thrown our play pen n stroller out on the walkway. They didnt take it inside with our luggage.It was checked in with all the suitcases! So luckly my son recognized it as we were walking by. Very disapointed if he hadnt noticed it we would of been out of luck. No baby bed or stroller! Why dont they take it with the luggage OR at least let you know they dont transfer them for you! Not happy"
Pros: "Usually a great trip."
Cons: "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."
Pros: "They try to impress, quite attentive and nice. Plane is clean an new B777."
Cons: "Flight was too exhausting, but Turkish Airlines have nothing to do with this. Ataturk Airport in Istanbul is ... mediocre at the best."
Pros: "Great service and polite staff."
Cons: "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"
Pros: "Boarding and crew"
Cons: "Food. The veg options were very bad."
Pros: "Food was tasty and fresh but staff cold and aloof"
Pros: "Non- stop option! Great food."
Cons: "Some of the crew members had an attitude issues and they weren't as attentive as others."
Pros: "Very good legroom"
Pros: "I got extremely sick on the flight from Istanbul to San Francisco. I now know I caught a stomach bug which hit me on the flights from Cape Town to Istanbul and then even worse from Istanbul to San Francisco. The flight from Istanbul was delayed by two hours due to customs delay for a passenger, as such there was a lot of recycled air. Take that and fact I'm pregnant and by time i started the 13 hour journey already felt sick. I started throwing up immediately and got sick 12 more times. the flight attendants brought me crackers, water and a cold towel and ice. My husband asked if he could pay to put me in business class but was not in airline policy. but i think given how sick and pregnant i was the flight attendant went to ask the captain if there was anything they could do to assist. they ended up moving me to business class to lie down and let me stay there for 3 hours. I got sick upon moving back but getting that rest really helped me. I felt like they genuinely cared about me and am so thankful to the two flight attendants who assisted: 1) Zumrat Bolukbas 2) Hatice (Cabin Chief) These women are amazing!"
Cons: "the 2 hour flight delay on tarmac."
Pros: "It is just superb"
Cons: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Pros: "Very friendly airline, on time always, good in-flight entertainment¿"
Cons: "The amount of security we had to deal with. I was searched 3 times and they decided to confiscate my laptop since the battery charger was dead."
Pros: "Crew was helpful"
Cons: "Not having extra legroom is one thing but not having enough space to fit ones leg reminded me of the slave ships where slaves were placed so tight that they did not have any moving space. I am not even a tall guy - just 5'10". It was bad especially when one travels internationally for 14 hours non-stop. There should be some federal regulation regarding this."
Cons: "Seats was a lil tight , food was a lil warm not hot"
Pros: "The best flight ever!"
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Pros: "really great service"
Pros: "Overall great airline"
Cons: "They no longer serve Turkish Delight which was a wonderful Turkish touch. Very disappointed. Also fresh orange juice. These small differences make it a lot of unique experience. Also the crew this trip were MIA on a 12 hr trip."
Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "Seat was small and squeezy. More variety for food needed."
Pros: "The food was exceptional! The staff was always accommodating. Attention to the details was appreciated."
Pros: "Food was great, wish gluten free had been an option! Amazing staff!"
Cons: "The movie selection was excellent. However, were those movies pirated? They had unusual openings that made it appear they were non-copyrighted versions. Not enough leg room."
Pros: "The flight attendants are nice!! It was like I was in first class."
Cons: "Nothing. This was the best airline experience I have ever had."
Cons: "Turkish cancelled my original flight from Adana w/o notifying me!!!"
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "very nice crew"
Cons: "my baggage was lost"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Cons: "Larger meals."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Cons: "The movie selection did not seem extremely varied."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Really friendly staff. Great service"
Cons: "Bit cramped for space"
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "The flight was great."
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Cons: "suitcase didn't turn up, although connection was quite tight"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "Nice crew"
Pros: "Lounges are good"
Cons: "We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others."
Cons: "It’s hard to get used to not having seat-back entertainment when you’ve had it the rest of the trip!"
Pros: "I had a window seat, the tv screen worked and I was able to watch a few good movies"
Cons: "The food quality has significantly dropped."
Pros: "On time."
Cons: "Was an older plan but ok. No plugs at seats."
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Pros: "No free drinks no entertainment"
Cons: "Entertainment system is very old and the flight is also very old."
Pros: "The food, comfort and entertainment"
Pros: "Food, service, friendly, helpful Cabin crew made it a very positive experience"
Cons: "Entertainment system is really ancient, it's lagging other airlines in terms of display size & quality, user interface and programming"
Pros: "Crew was excellent"
Cons: "Food selection is terrible. Plainer, simpler foods that appeal to more people would be preferred. If you want to attempt to serve 5 course meals, that is fine, But, please have normal backup foods. In fact you would save a lot of money buy not putting seeds and grapes in the salads, buying plain white/wheat rolls with no seeds, and much simpler appetizers/desserts. I saw a lot of food being thrown away. Mine included. If you are trying to force people to buy food before they board, you have succeeded. TV displays and remote were very poor compared to your competitors."
Pros: "Our flight attendant was very helpful when we were faced with dietary restriction issues."
Cons: "We had problems with the food. My son is allergic to tomatoes and mangoes while I am gluten intolerant. The options did not work for us. There was nowhere in the reservation that asked about this. The plane was about 80 degrees for the entire 9 hrs. My clothing was soaked with sweat. The legroom was less than on the domestic flight (AA carrier) which led my son to bother the person in the seat in front of us more. There was a male flight attendant that kept coming by to tell my son to get in his seat, which was not helpful. He is only 3."
Pros: "The mechanics of the flight were OK but the use of a shuttle bus and steps in LHR was uncomfortable"
Cons: "The option to buy food etc, as the only option on a short midmorning flight struck me as a penny-pinching and mean-spirited economy that is creeping gradually more pervasively into British Airways service these days."
Cons: "Got stranded in Heathrow"
Pros: "The attendants were professional and polite."
Cons: "Food needs work."
Pros: "On-time with excellent entertainment system."
Cons: "No wi-fi."
Pros: "It was quite the opposite of departing flight. Everything was here perfect. Large entertainment choice. Food was good. Crew was this time way better."
Cons: "Nothing negative this time"
Pros: "It was great. Staff was very nice."
Pros: "Very disruptive journey -- but the crew was very professional and did a great job."
Cons: "Passangers spent the flight yelling, switching seats, ignoring safety rules. Very disruptive journey -- but the crew was very professional and did a great job."
Pros: "No crying babies on the plane."
Cons: "Uncomfortable seating. Business class was taken much better care of than economy was. Crew tried to be cheerful, but I was supposed to start the second leg at 6:30 pm (approximately), and i had to change flights, got on that plane at about 12:30 am and got into Heathrow late, missed my next connection to Prague, causing more problems when I got to Prague. Not even an "I'm sorry for the delay" from crew or ground staff. Everyone seemed overworked."
Pros: "Service was excellent and food options were above expectations"
Cons: "Boarding seemed a bit unstructured"
Pros: "The crew was great!"
Cons: "There was no entertainment and that is a must on any transatlantic flight"
Pros: "I did pay the extra for the upgrade and I loved the extra leg room (never mind being next to an empty seat) and the food was awesome. Which is saying something. And when offered wine with my meal she made sure to let me know that they has sparkling wine! Crew was great."
Cons: "We could have seen the crew more. They were great when we saw them and it was an overnight flight so they were trying (I'm assuming) not to wake people. But it was a but sad for those of us who didn't sleep. Would have been nice to been offered an extra snack."
Cons: "The tickets were never purchased at British Airways. I showed up at the airport and nobody had a record of me ever purchasing tickets. By the time we realized that kayak had not transferred funds to the airline, the plane had left and I had to completely re-book my trip at triple the cost. I will be disputing charges and contacting fraud services to resolve this issue."
Pros: "I didn't have to swim home."
Cons: "Everything! Old dirty plane. Anounsments made by a man who's accent and poor English Meade it impossible to understand the same anounment that I thought I had memorized."
Cons: "Flight delayed three times."
Cons: "I hope that your company will go to hell"
Cons: "1 hr waiting on the tarmak watching planes after planes taking off ahead of us without any reasons"
Pros: "Food options"
Cons: "Sold as British Airways, but actually an American Airlines flight No staff at BA counter for check-in. Had to go to American to check-in (worked this out myself) When printing tickets for check-in, was not supplied with bag tags. Had to approach counter for staff to print bag tags. Seat monitor was small and poor quality Limited movie selection"
Pros: "Same as above"
Cons: "PS I don't think this review will even post, as this is the 3rd time I am writing it, mysteriously every time I hit "Submit" I get a error response and my review blank."
Pros: "Crew was nice and comforting."
Cons: "Well, if I needed to send a fax, there was a line provided even with a mobile airplane phone that didn't work. The LCD screen didn't work on most seats, no USB charging, no adjustable headrests, blowers were barely functioning. The jet needs to be replaced especially for being an overseas flight."
Pros: "Choice of movies"
Cons: "No personality of flight attendants-never tried to engage. Hardest, most uncomfortable seats I've experienced and I am a frequent flyer"
Pros: "Arrived at my destination"
Cons: "Bought British Air tickets, got their partner airline American Air flight instead and didn't know of this switch until after purchase. Very rude! Crappy old plane, departed late, crappy food, mediocre service. I wanted British Air specifically as they are good in these areas."
Pros: "Efficient gate crew at DFW"
Cons: "Airbus planes are designed for efficiency--not human passengers. As a thin person, I'm okay, but the individual space is ridiculous. Eye strain from having a screen 6 inches from your face, or less. Seats should not be able to recline in such a design. Can't get to carry on bag. Trash pickup was mediocre. Horrid space. "Entertainment" choices paltry."
Pros: "It was somewhat brief, compared to the 9.5 hour flight just before it."
Cons: "Transferring between my flight from Madrid to my flight to Vancouver in the Dallas airport was an incredible pain. Sure, we had to go through customs, that's expected. Sure, wait for the luggage so you can take it through, right? We did. For 45 minutes. Then the announcement arrives: international destinations don't have to carry checked luggage through customs. That's why our bags never showed up. Now we have 45 minutes to get to our plane. We made it through customs relatively quickly, meander through the halls that guides are telling us to go through in order to get to our next flight... And then we arrive at the airport entrance, just outside of security. Thankfully, after alerting a TSA agent to our situation, we're not quite brushed off, but pointed toward another security checkpoint that might have a shorter line. We get back through security, and another TSA agent (who seems unsure we'll even make our flight) gives us directions to take a train to our gate on the other side of the airport. We sprinted. And we just barely made it. American Airlines was fine, Dallas airport and transfer protocols for international arrivals/departures were tedious, inefficient, and frustrating."
Cons: "Food, choice of entertainment"
Pros: "Direct airline"
Cons: "Delay, as usual on this rout because the airplane is too old and always have michanical problems From the inside it looks too old"
Cons: "Our upgraded seats were not available, will seek refund. My luggage was list and I had to buy new clothes."
Cons: "My seat had a broken entertainment screen. They were restarted a few times, but no one offered me to change seats to a functional one. There were seats in business and first class that were not taken as well as a few economy. It was a 10 hour flight!"
Pros: "Comfortable, food was good. The crew was nice."
Cons: "Delayed 2 hours, in-flight entertainment and wi-fi did not function which is tough for a 9 hour flight."
Pros: "Flight was delayed 4 times, but communication about this was good so no one was kept wondering. Overall, the crew were attentive with smiles...sometimes that makes all the difference in the world. Movie selection was good for a long flight."
Cons: "No roomin seats and too close to seats in font of you. I was very uncomfortable through flight"
Pros: "The service was great and there was plenty of leg room!"
Cons: "Old 747-400. The seats needed replacing. My seat had a hole in the padding and a wire bar to sit on for many hours."
Pros: "Normal flight."
Cons: "These long haul flights are getting more and more cramped."
Cons: "we are 5 family members and one of us is a sick 8 years old girl. BA 193 was delayed 2 hrs while our layover was 3.5 hrs. arrived 1 hr before to go through immigration, collect luggage and transfer from terminal D to Terminal A running. made it to the gate 20 min before take off but they have sold our seats to other wait list passengers. they moved us to waiting list on another flight which was supposed to take off 1-1/2 hour later which was also delays an hour and we never made the list!!! We had to pay for accomodation for two rooms at the Element hotel neer the airprt and we are still waiting to catch a "finaly" confirmed flight Jan 4th at 1.45 pm. I plan on calling BA hoping to collect the hotel fees at least."
Pros: "The boarding attendant almost made me miss the flight over what I had already confirmed I.e traveling using an extension to a green card. Coaching needed on the topic."
Cons: "The food was sad, there were no AC power outlets and the woman beside would not stop talking to the woman beside her for at least 6 of the 9 hours of flight. And, because I was sitting on an aisle seat she had me get in and out of my seat 7 times during this night flight."
Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"
Pros: "The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers."
Cons: "The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't."
Pros: "On time!"
Pros: "Well we enjoyed the crew on the United flight, the food was terrible, and the entertainment options or below average. In the end we both hurt our neck trying to watch TV on her phone. Other airlines at least offer you entertainment options that do not result in you having neck pain afterwards"
Pros: "Boarding was easy. Just waiting in line to get on a plane. Pretty easy."
Cons: "No problems with the flight from Dallas to Chicago. Very quick and easy flight. Chicago to Paris was a bad experience."
Pros: "That I landed safely."
Cons: "Shady practices with "convenient" Basic Economy. No carry on allowed and charging for a carry on. Flight was delayed twice. Total of a 2 hour 20 min delay. I could've stayed home and slept longer...."
Pros: "Emailing me with updates"
Pros: "The flight was very affordable and turned out to be great. I love the new United Basic Economy seats."
Cons: "I hate that we can't bring two carry-on bags, but we were able to get everything into one. Our trip was short so we did not need much."
Pros: "Good communication on delayed flight. Clean plane. Provided snacks."
Cons: "Pretty sure the crew was exhausted."
Pros: "Not a long wait the boarding was fast and easy."
Cons: "Plane could have been cleaner. The tray you pull out to sit your drink on was dirty"
Pros: "Great follow up with texts messages on any delays."
Cons: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"
Pros: "Free movies"
Cons: "Sat on plane for two hours after we boarded waiting to take off"
Cons: "There were no tvs on the diet flight you had to use your own device. On the second flight you had to pay to watch tv. It's free to watch movies in American Airlines!"
Pros: "EVERYTHING! Virgin America cancelled my flight 12 hours before takeoff due to crew shortage and with no accommodations for another flight. That was the first and last time I will use Virgin America. Not only was United available, but it was $150 less than Virgin America (which I booked 3 months prior)."
Cons: "Flight was delayed as usual and the gate agent says that I Lee we board in few min, the crew has to get off the plane and we can't fly anymore for the night !!!"
Pros: "It's great, but with better food it can be exelent"
Pros: "I get a refund"
Cons: "Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there"
Pros: "Clear communication on gate change. Received a text message before the gate personal were even aware."
Cons: "Wish the plane had an outlet for charging. My previous United flight did."
Pros: "That 787 experience..."
Cons: "I haven't actually been able to arrive to Tegucigalpa since we were stuck in the plane for a long time, lost our next flight connection and worst of all, the airline left us hanging at the airport in Houston without our luggage, didn't take any responsibility at all so we had no other choice other than to look and pay for a hotel ourselves until tomorrow hoping this nightmare ends soon."
Pros: "Friendly staff Easy boarding"
Cons: "The flight had no snacks. The seats werent comfortable."
Pros: "Easy check in. Flight crew was very accommodating."
Cons: "My daughter's flight was delayed in DALLAS & in DENVER!!! We are never flying UNITED AIRLINES again!!!! Can they ever do anything right!!!! SMH"
Pros: "Round trip from logan to dallas for $230 was unmatchable."
Cons: "With radio communications issues on the plane cancelling my 6:30 flight my travel day grew about 6 hours longer then expected. But with that said as an auto mechanic i know this stuff happens all the time and its a head ache for everyone."
Pros: "The service from the staff to fix the issue created by bad information and they were super nice about the situation. My flight out to visit my son and his family was great ."
Cons: "In united club I was told to report to flight gate at 1715. I missed my flight because of bad information. This issue was corrected by some super nice employees st the gate counter. I've always gone to the club when have longer layover times I pay the day fee but this caused my time back home to be closer to midnight not the before 2200. To then top off the night I get home and my luggage was damaged. Just a really long and troubling trip back home."
Cons: "Cant turn it off. Want to sleep"
Cons: "Delayed both th way"
Cons: "The was delayed three times without explanation."
Pros: "No issues"
Pros: "Flight was delayed an hour, but as little pick-me-up united offered free snacks and water to tide all the passengers over! So unusual to see, since generally it's just like "deal with it." Also the smaller plane was fast to board and de-board."
Cons: "Eh being delayed is always kind of annoying."
Cons: "Delays all day"
Pros: "Flight was wonderful!"
Cons: "Wifi didn't work. Entertainment options limited."
Pros: "I marked downthe food and entertainment be cause i did mot use the services"
Pros: "No good"
Pros: "Efficient boarding, clean aircraft"
Cons: "Only offered water in-flight. No snack, no beverage service, only water. Flight IAH to DFW on 10/28 had full beverage service so what's the difference?"
Pros: "Ac didn't work then was minimal. Wifi charged me but wouldn't work. Glad it was short"
Cons: "Flight was delayed. Now have to sleep in airport because connecting flight was missed. Terrible experience."
Cons: "Too much Delays"
Cons: "Although it did not happy to me personally, one of the flight attendants had a bit of an attitude towards several other passengers."
Pros: "Very professional crews"
Cons: "Missing entertainment only which is not a big deal."
Pros: "Professional service and on time departure"
Cons: "Professionalism and friendly staff"
Pros: "Using Kayak was so convenient. They were great in keeping me informed of schedule & gate changes."
Cons: "No communication to those of us with tight connections. No communication to the flights we were connecting to so that maybe they could hold the door open maybe 5-10 minutes longer."
Pros: "What did I like? The best thing is that is over."
Cons: "Where to begin. Was it the confidence-boosting airplane that had to be 'jump started' as we left Denver? Or was it the 2.5 hour late start we got out of Dfw, only to be turned around again on the runway to get more furl, then enduring the 2.5 hour flight from Dfw to Houston (which is a 3.5 hour DRIVE). Was it the missed flight out if Houston, or was it when they told me they could not get us out in Sunday, but that Tuesday morning was looking pretty good. This was a disaster flight."
Cons: "Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status."
Cons: "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"
Cons: "Hour delay getting on the plane, after going through boarding. No explanation as to why."
Pros: "Good flight. Crew was nice."
Cons: "Better entertainment"
Pros: "Their was really nothing to like. The plane was late, had to check in a carry on, my luggage was not transferred on time to my connecting flight,"
Pros: "Peu de place pour les jambes Équipage très sympa"
Cons: "Plus de place pour les jambes mais vol rapide donc Ok"
Pros: "The site was convenient and comfetable"
Cons: "The A330 really needs a makeover... Other airlines offer a better service in Business class"
Cons: "O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima A melhor coisa a fazer e usar outra companhia."
Cons: "Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais."
Pros: "The crew was really extremely courteous - and because it's off season, there was a lot of spare space."
Cons: "The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)"
Pros: "nice crew on the Rome to US leg"
Cons: "Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’"
Cons: "The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle"
Pros: "Amazing crew helped us check in our luggage at a reduced rate."
Cons: "More inter European connections at more competitive price"
Pros: "I don't think I say anything I liked."
Cons: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."
Pros: "Cheap fares and direct flight"
Cons: "Entertainment very poor. Would recommend a kruger selection of movies and preferably to be available to watch once we are on the plane waiting for take off. Economy class space limited ."
Pros: "Short trip from Rome to Milan"
Pros: "We landed safely in Toronto"
Cons: "In this 10 hr flight cabin crew came down the aisle only twice to offer refreshments. There should have been offers of at the least water or juice more than twice on this length of fight. I was disappointed that there were no hot drink e.g. coffee or tea offered at any time, not even with the meal, but this was certainly the least of our disappointments. Only once on this flight did I see a cabin crew member smile. Don't know why, but they were a most unhappy crew that day and this was conveyed to the passengers. I find this hard to believe, and perhaps both my husband and I fell asleep for the few minutes this would have taken, but neither one of us saw a crew member check for seatbelts and seat position before landing in TO. Boarding gate wasn't announced until an hour before boarding, which on an international flight from a large airport was a little stressful, but I am assuming there was a good reason for this."
Cons: "Flight was delayed. People/staff was not that friendly. I considered switching flight times, but the options were limited and it would have required me to purchase a new ticket. The fair was relatively inexpensive, but did not include checked bag and in the end was more expensive than other carrier options."
Pros: "short peaceful ride. Not much food could be served."
Cons: "Really bad boarding controll, contributing to grumpy patrons. Just poor management and efficiency created by the airlines with a last minute gate change, but in addition, the personnel were irratable and not well motivated or trained to manage the crowd."
Pros: "Not much. Mediocre everything. Was nice that the flight was not very full."
Cons: "This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall."
Pros: "Crew was pleasant"
Cons: "Boarding started 20 minuets late"
Pros: "Crew was polite"
Cons: "Late departure"
Cons: "Seats were packed with no room for feet"
Pros: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Cons: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."
Pros: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Cons: "Not being able to purchase any food, wine or hot drinks on board. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."
Pros: "They had drinks"
Pros: "Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly."
Cons: "Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly."
Pros: "The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially."
Cons: "Probably not the company fault, but my stroller was a little damaged when I got it at my destination."
Pros: "Entertainment options"
Cons: "Had problem with luggage, did not like food specifically cheese on dark bread sandwich, did not like going to gate but would need to climb stairs and get shuttle to plane"
Pros: "Friendly staff"
Cons: "No free food, even drinks need to be paid."
Cons: "Late boarding Rude crew Bad service Lost my luggage"
Cons: "The flight was operated by Alitalia, so my bad review is about it: 1- they made us pay 75 euro for 4 extra kg on the luggage; 2- once on board we had to wait 45 minutes before leaving the airport; 3- there was no entertainment on the plane which looked like a very old plane; 4- they served us a tasteless sandwich and muffin(MEA flight serves a full meal) 5- the choice of drinks was poor: water, Coca cola, tea or coffee, no juices or alcohol; 6- we asked for water 3 times and the flight attendant never came back; Being an expensive flight I was expecting something more than a low coast flight company. VERY DISAPPOINTED."
Cons: "You lost my luggage!!!!!! Now I'm standing in a long line with other lost luggage people. Düsseldorf is not a large airport and there was ample connection time. Not the way I wanted to start my vacation. Instead of driving south now I'll be waiting at the airport all day On the flight the seat in front of me folded back all the way to my head! How does that happen?"
Pros: "Initially I was a little worried because Alitalia had given us some disappointments in the past, but it was the most convenient flight this time for our final destination.We had to take 3 flights to arrive to our final destination, 2 with Alitalia.The crew was polite, helpful. We were very happy that for the first time Alitalia didn't loose our luggage(!) and we got it in Athens. Thank you!!!"
Pros: "Not too much. Standard flight. They had ok wine I guess."
Cons: "Ancient planes. Had to use proprietary headphones, I thought they stopped doing that. No USB. Screens seemed 20 years old. It's 2017!"
Pros: "Food was ok"
Cons: "Almost 4hours delay, messy boarding, even worse connection, not all crew speaks English on the long haul..."
Pros: "The crew was great. Very attentive"
Cons: "No entertainment. Food was ok. Seats not comfortable for business class."
Cons: "Very small seats and too warm!"
Cons: "Late! connections no good! no information about flight changes!"
Pros: "80 euro return from MLA to Rome, including bags. A snack & drink provided. Beat ryanair hands down!"
Cons: "Worst airline company ever. Lost my baggage for 4 days although a friend of mine on the exact same flight with me received his. I'm on a snowboarding trip and they lost all my gear and basically made it impossible to enjoy my vacation. I sent 3 emails and no one has contacted me yet! I agree that these things might occur but the airline has to take responsibility for their mistakes and address the issues. WORST airline I've been to, if you are thinking of using it I double insure everything and don't count on them to be responsive!"
Pros: "Crew very nice on Air Berlin"
Cons: "Long layover in Rome."
Cons: "Old airplane. No entertainment at all. The lugage remain in the airport and didn't arrive at destination."
Pros: "The food was very good and the crew was very nice."
Cons: "Boarding was an hour before take off."
Cons: "The boarding was chaos in both Munich and Rome. Apparently Al Italia had instituted a new computer system and the workers did not know how to use it. I spent hours on line getting a boarding pass in Munich, and then again another in Rome (in Munich no one was given boarding passes for connecting flights). I spend hours again in lines to get a boarding pass for a flight to Palermo, missing my connection and only getting a much later flight to Palermo. It was utter confusion. Shame on Al Italia."
Pros: "Can't think of anything."
Cons: "The seats were the most uncomfortable my husband and I have ever experienced. The huge headrest forced us to sit bent in a C shape with our heads bent down, no way to sit normally and relax. It was pretty close to torture for a long flight. I just wanted to rip the thing off the back of the seat. I will never fly on a B777 again if I can help it. Its particularly rich when the captain comes on the address system and tells us to sit back and ENJOY the flight. Additionally, boarding started a full hour before scheduled departure, then the flight was delayed an additional 45 minutes while they waited for somebody's luggage. If you boarded early, you got to enjoy sitting there nearly 10 hours for an 8 hour flight."
Cons: "Staff was overwhelmed and not helpful. They don't seem to want to make sure flights are on time or that passengers are taken care of."
Pros: "Landing in Rome. Hotel after missing connection flight."
Cons: "Delay of 2 HOURES cosed missing a connection flight to Tel Aviv. Next flighr to Tel aviv 36 houres later !!!"
Airlines flying from Dallas to Pisa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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