Many of the business class seats had to be addressed by the crew manually by removing the cushions and forcing them to recline Crew responsiveness was great They were as affected by this as the passengers
Despite requesting for vegetarian meal, we were told in the flight that they don’t have vegetarian meal for us. We were not provided any meal because of that
Because of the departure delay from Cluj Napoca to Istanbul was 1hour and 20 minutes, and time between flights 1 hour and 30 minutes we were running between terminals. It could be great if someone will wait for us with a golf cart to transfer us to the other termimal.
The particular set up in Business Class is not comfortable. The seats (Pods) are too narrow and it is difficult to sleep.
Pros: "The planes took off and landed smoothly"
Cons: "Short connection time - way too short for this size airport. Never book a transfer in Istanbul with less than 2.5 hrs connection time. The airport adherence to covid social distancing rules was a joke. I think it was the worst experience and provoked a lot of stress. The boarding was also chaotic and business class did not board separately. The Meals on board were poor - fish or lamb (smelly) they quickly run out of pasta in business class. This whole experience was bad."
Pros: "Boarding that’s all."
Cons: "Food, crew, entertainment they should upgrade the TV very important it’s very outdated but Istanbul airport is awesome."
Pros: "Everything was excelent"
Pros: "Great experience, beautiful people, always smiling ant there to help you."
Pros: "crew excellent, food excellent, entertainment good."
Cons: "Space between seat rows is barely adequate."
Pros: "Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!"
Cons: "I had no vegetarian dinner"
Pros: "Good food for economy and crew was really nice . Great movie selection , nice amenity kit for economy."
Cons: "They weigh your carry on making you shift things . 31 inch pitch is tight for a long flight. Didn’t give 5 stars to the entertainment because although excellent selection , the touch screen is very slow to react making it frustrating."
Pros: "Nice service & people"
Pros: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Cons: "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"
Cons: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"
Cons: "Very poor boarding conditions. The board only said "proceed to gate". Once at the gate, there was not one single boarding announcement. People next to the representatives started to get up and everyone else followed."
Pros: "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
Cons: "they keep the cabin a bit too hot, need to ask them all the time to make it colder"
Cons: "Movies didn't work well"
Pros: "Food, frienly personnel. Helping the customers. Plane was warm and nice..."
Cons: "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."
Pros: "The food and the crew were excellent"
Cons: "The flight was almost full. I was assigned an aile seat at row 37. My seat did not recline- because there is a wall behind it - howevera the window seat had a small recline. The seat in front of me when reclined left an unusually small space in front of my face. I was very uncomfortable. I'm a small person weighs 145 lb. this was my fourth flight with Turkish Airlines and was the worst. My wife next to me in the middle seat was fortunate that the passenger in front of her did not recline her seat."
Pros: "Good food, comfortable seat, good timing."
Cons: "The crew seemed a bit harried rushing around the cabin. For example, I was given chicken when I asked for pasta."
Pros: "I like Turkish airlines. I was able to go on a City Tour and try Turkish cuisine provided by the Turkish airlines. I wish you distribute loqum (Turkish delight) on board like you did couple years ago. Turkish, you are the best! Thank you!"
Pros: "I upgraded to business class at a somewhat reasonable fare ($999.00) additional. Experience was much better than in Economy."
Pros: "Nice business lounge with healthy food Rich entertainment despite of old fashion personal screen"
Cons: "Overcrowded boarding place No special car for business class passengers Bags not delivered at arrival for me as a business class passenger and absolutely no information provided by Turkish. This is just to show that the marketing approach for flights decided to Africans is not a priority"
Pros: "The crew was friendly and the plane was very clean!"
Cons: "Did not love the choices of comedy shows on the in flight entertainment"
Pros: "Great food, good selection of movies."
Cons: "Crew was a bit rude on several occasions."
Pros: "Pretty good quality for an economy class, including free beer and wine, and a variety of movies. Price was the best."
Cons: "The crew deodorizing the bathrooms every hour or so (overdoing ...)."
Cons: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Pros: "They treated us so well--always with a smile! The crew always went out of their way for our comfort and we really enjoyed the flight--as much as a long overseas flight can be enjoyed, that is!"
Cons: "Sometimes we didn't have a choice on the food because one of the two choices was gone until it got to us, but we still enjoyed the different food than we usually eat."
Pros: "These middle distance flights have planes that have no personal intertainment screens in buisness class. The seats have limited comfort even though there is enough room. These planes need to be updated. Service was good and the crew is very friendly."
Cons: "There was a long line at the bus gate B60 due to a lack of personnel."
Cons: "Pathetic vegetarian food."
Cons: "Paid £400 as penalty for being late for the first portion of the flight, although I wasn't going to miss my connection since the layover was over 10 hrs"
Cons: "Lack of space for over 1.95m person, uncomfortable seats (seat can not be adjusted because the button was broken for the flight over 10hours!), old fashioned seats, no usb to charge any device."
Pros: "Excellent entertainment + decent food"
Pros: "Food and the service"
Cons: "Ground crew, misleading information"
Pros: "The service I received on Turkish Airlines was excellent. I live in rural Rwanda and it was really nice to actually sit back, relax, and not worry about getting to where I was going. The staff was courteous and friendly and even let me keep my can of tomato juice. These may seem like small things to you but it made me feel at home for the first time in over a year and I want you guys to know I truly appreciated it. In addition to that, the flight was actually affordable and I was able to make it to New York to surprise my mom for her 60th birthday. Job well done! Thanks again and best of luck! Sincerely, Emily Hardy"
Pros: "It was a very comfortable flight. Check-in process was smooth, the airline company was sensitive to departure time. Highly recommended."
Pros: "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."
Pros: "Really amazing service."
Pros: "Quick, easy, and friendly staff. The seats were comfortable and the boarding process was fairly quick and painless."
Cons: "Only because the steward was nice I could get a vegetarian meal. The flight needs to be specifically told about vegetarian needs!!"
Trip not complete due to late flight attendant delaying flight 1.5 hours, thus missing connecting flight in ATL. DELTA failed to hold connecting flights and one left EARLY. I will never fly delta again.
We got delayed so much I almost missed my connection but I understand safety first.
Seats are fantastic in basic economy.
Gotta love to fly in early only to be told we’re going to sit on the plane for 20 mins on the ground waiting for a gate to open up. Detroit is the worst airport in the US.
The flight crew was very rude to people they thought were ignoring mask mandate. There was a lady that said her mask had slipped down and the flight attendant was very rude to her. When is the mask mandate going to be lifted? I wore my mask the whole time but really ridiculous that I have to still wear it. I have been fully vaccinated since February.
Cons: "The crew wasn’t super friendly but they were nice."
Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Pros: "The plane needed more leg room."
Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."
Cons: "It was great fir a short flight. And they got me there early."
Cons: "My screen wasn’t working. It would have been great if it was."
Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"
Cons: "More seat space"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Cons: "We were already very delayed, the flight crew was not nice"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "Nice plane and super nice crew."
Pros: "The flight crew were really polite and helpful."
Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."
Cons: "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"
Pros: "More room and comfort than American Airlines."
Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"
Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."
Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Cons: "Pretzel mix was lacking in quantity and taste."
Cons: "SofinwS turned off for most of trip"
Cons: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"
Cons: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."
Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."
Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."
Pros: "All went smoothly ."
Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Cons: "Delta should change their name to always delayed"
Pros: "Nonstop quick flight"
Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
Cons: "Told to drop down a class on arrival at gate."
Pros: "The African-American gentleman flight attendant was extremely helpful, funny, engaging, and service exceeded normal expectations! The plane had blue lights & calming music on in the cabin."
Cons: "The plane didn't have full catering options."
Was not able to pay for checked luggage online. Even 24 hours before flying. More expensive at the airport.
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Nice,o time,and great foods and services.
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Cons: "Flight was delayed"
Pros: "Entertainment programs"
Cons: "New variety of food"
Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Pros: "Everything! The service was exceptional!"
Cons: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Cons: "Booked with my partner. Ended up sitting apart. Not good"
Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Pros: "Onboard crew was friendly. Dinner was good"
Cons: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Cons: "Please see comments above about this flight."
Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Pros: "Easy, fast, comfortable, no hassles"
Pros: "The inflight service"
Cons: "The 3 hours delay"
Pros: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Cons: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Pros: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Cons: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "the food"
Cons: "no room for legs"
Pros: "Arrived on time"
Cons: "Cattle car accommodations"
Pros: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Pros: "The flight attendant was very nice to me. TV was very good. space was enough ."
Cons: "We had to pay for wi fi."
Pros: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Pros: "Free drinks and snack!"
Cons: "Delay over an hour"
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Cons: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Pros: "The fast boarding."
Cons: "The long wait without the air conditioning until our slot in the takeoff list became available."
Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Crew was calm, boarding time were kept, departure ties were promp. Pilots were great at take off and landing. My only suggestion is the interior of the aircraft from JFK to Casablanca to on 7/26/22 needs upgrading. The return aircraft from Casablanca to JFK was super. Finally the food was very good and more than enough.
I liked the fact that they have a classic selection of movies which kept me entertained all the trip
The airplane is old, and not very well cleaned. The entertainment had glitches the whole entire flight of 9hrs. They hold us for more than 1hr in a gate with no restrooms, poor AC and no water access. The food was horrible. It was the worst flying experience that I’ve ever had
Modern plane with modern appointments and it was very clean.
Pros: "First flight from Nice to Casablanca was delayed 40 minutes out of 120 between flights. Crew assisted me in getting from one to the other. Big bonus: my checked luggage made it to the second flight!"
Cons: "All good."
Pros: "Nothing. Example - I asked the crew to clear my plates and they kept saying they’d come back to do it (3 different people refused) because I had a salad from outside. The guy sitting in the aisle next to me eventually cleared it."
Pros: "The crew was kind enough and food was decent"
Cons: "The plane itself is very old and dirty. Each seat is fit with an entertainment system with a fairly good selection however on both flights, the entertainment system worked for one hour. Then it stopped. The crew was less than helpful and when they did give it their attention they simply reset the screen which then continued to power cycle for the next 5 hours. On the way home, enough folks complained that the crew reset the entire system and then it worked for the last hour"
Pros: "The crew was very nice"
Cons: "The price was high"
Cons: "Long delays leaving NY JFK and leaving Casablanca (waiting for passengers on a connecting flight) and after landing at JFK. This makes it a very long day returning to NYC. Everything else was excellent (crew, equipment, entertainment, food)."
Cons: "Plane was delayed by one hour. Did not like that"
Pros: "Crew amazing , food delicious and safe fly"
Cons: "everything smooth"
Cons: "We didn’t fly and we paid extra money to fly on 8-3-2019. We arrived one hour and five minute before and the crew refused to check us in and said we should be there at least one hour and half. Very very poor service,i will never fly with RAM."
Pros: "Nothing was very good."
Cons: "Long delay for taking off, probably because of the late arrival of my first flight. This whole airline must just always be an hour late. My bag didn’t make it to Miami, I have no idea what continent it’s even on."
Cons: "The business class seats were not comfortable. The volume on my tv was not working . Food was dry and bland. The dressing to the salad was so thick it didn’t come out of the bottle ."
Pros: "Food was better than average as airline food goes, attentive cabin crew, professional, good selection of movies, music for entertainment. New Boeing 789 Dreamliner, excellent condition/shape, clean interior."
Cons: "Poor choice of cabin music prior to take-off and post-landing. Boarding is chaotic at best - mob boarding, like sardines on buses to airplane, then long wait till getting on board and loading overhead bins. Should load aircraft from back to front and with clear defined zones! Bathrooms did degrade as the flight progressed unfortunately."
Cons: "Good service good flight"
Pros: "Inhospitable. No customer service."
Pros: "Nothing to like."
Cons: "For starters the female flight attendants were very rude. Really unprofessional and lacking costumer service experience. The aircraft was messy and unclean. The entertainment screen freezes and unresponsive. They need replacing. And the delay was the icing on the cake. Royal Air Maroc is the worst airline company one can ever fly with. Even budget companies such as Easy Jet and Ryan Air provide better service. Not recommended at all people."
Pros: "Very accommodating airline. Would use them again"
Pros: "We had a tight connection and they bussed us to the next plane. Awesome."
Cons: "Rude crew! No vegetarian option."
Cons: "So many delays, we’ve spent nearly 12 hours waiting in airports and are stuck in Casablanca.."
Cons: "Boarding was horrendous. The flight was so delayed but no one updated us on the status. It caused many people (including me) to miss connecting flights at Casablanca. Terrible communication. And they aren’t helpful at all even when they completely screw up your travel plans."
Pros: "The crew was really nice. The person sitting next to me smelled terrible and made me feel sick to my stomach, so I approached a steward, who was very understanding and let me move seats. I ended up getting a whole row to myself since the flight wasn’t completely booked!"
Cons: "There was some disorganization at the beginning. I was not really sure what was going on, but we had to move gates and everything. It ended up being fine, though. The guy sitting next to me had horrible body odor, but a steward let me change seats. And a guy behind me was snoring VERY loudly throughout the whole flight, but that couldn’t really be helped by the airline."
Pros: "Crew was friendly and efficient. Seats and food were fine. Flight was smooth and on schedule.. Generous free checked baggage. Rare today!"
Cons: "Boarding was a bit chaotic with passengers made to wait in the jcorridor for 10-15 minutes until boarding continued. Board when the bus is waiting and plane doors are open! On board my 787 flight, the tray tables were very hard to close, the entertainment system didn’t work, and the bathroom, while not filthy, could have been a little cleaner."
Cons: "Error with the name and not permitted to travel and not refundable. So I am really upset to say the least."
Pros: "Take off and landing were exceptionally smooth. Good pilots and a clean plane."
Cons: "The food-not good! Transit-more needs to be done for passengers who are connecting to other flights. Airport staff are just dismissive and seem uninterested."
Pros: "Royal Air Maroc was ok on the way there even if they had cancelled the initial flight without any explanation."
Cons: "Royal Air Maroc canceled both their outward and inbound flights on two separate occasions resulting in 2 X 30 minutes calls to my airline for them to fix it. For the returning flight it meant putting me on another airline resulting in a long stopover without any additional compensation."
Pros: "It was a very short flight. Nice and pleasant"
Pros: "We got to Dakar safely and on time"
Cons: "Boarding was unnecessarily chaotic The plane from Casablanca to Dakar was filthy. The trash had been picked up, but there was spilled food all over, like no one ever wipes things down in the procès of cleaning. No soap in the bathroom either. The Dakar airport isnt ready to open yet. Jet bridges aren’t working, they couldn’t find a stair to fit the plane for a while. Luggage is piled all over the terminal. Half the luggage from the plane arrived promptly, the other half took 45 minutes."
Pros: "Plane was big"
Cons: "The flight crew was not professional, food was disgusting, in flight service was not good"
Pros: "Excellent Job! Royal Air Maroc... Good food etc. For me worst airlines are Norwegian and Air Arabia."
Pros: "the food, and comfort"
Cons: "The staff in Casablanca at the checkin point was extremely racist. When we are humans, and paying for airfaire we do not deserve to be treated less than dogs."
Cons: "Nothing, it was fine. Comfortable. On time. Food was only ok."
Pros: "We arrived safely."
Cons: "A majority of the staff was rude. The plane was outdated. There was no in flight entertainment."
Pros: "Flight attendants very attentive and cheerful."
Cons: "Casablanca airport is utterly chaotic in terms of security lines, boarding and then getting on the plane in full sun with crowds pushing to get in."
Pros: "New and comfortable 787 plane; loading was very efficient"
Cons: "Limited selection of entertainment"
Pros: "Nice ppl"
Pros: "The lady who checked us in was nice. The flight made it to Morocco without crashing. That's all I can say positive right now."
Cons: "We left late. 45 minutes late without an explanation. Then the chairs are quite uncomfortable. The crew wasn't very pleasant, except maybe one guy. There are tons of announcements in 3 languages. Then we arrived late. And as if it's 1970 we get off the plane onto the tarmac, wait for a bus that takes 15 minutes to get you to the building, which I could have walked to in the same amount of time. Then you have to go through security again for some reason. So we missed our flight. Stuck in a shitty terminal without so much as an apology or a food voucher for our 6 hour wait till the next flight. Not a good experience."
Pros: "Nothing. Was not happy at all. Could not get an ticket for 4/29/2027. For my wife to get to new York."
Cons: "Not happy"
Pros: "very very very very nice"
Pros: "It was my first time flying with you and i have nothing wrong to say. Food was great. The flight attendants smiled while is the first thing that always wins you over. Perfect experience."
Pros: "I have bad experiences in the past flying RAM but this time was around was quite pleasant. The flight crew was kind and very attentive. The food was actually pretty decent compared to before and the boarding process was orderly and well organized. I hope they keep improving the quality of the airline in the future."
Pros: "Crew was not friendly or very welcoming."
Cons: "The entire back of the plane was nearly empty. As was an overnight flight, we went back to ask if we could sit in back to stretch out and sleep. We were told that "police" were there, and that we weren't allowed into the back. That seemed very strange - we did see a few people back there stretched out, but we had to stay put in the middle cabin and sit up to sleep the night through. It would be nice if some vegetarian food were offered."