I really didn't like anything 😕...it was an horrible experience, the personal is rude and lower in IQ ,the food ⁉️ there was no food, and all the rest forget about it 🤮❗️....they don't know what hell they are doing......
The pilots landing and taking off was very bad on the first flight, the second one taking off was great but landing was also rough
The check in and on the ground experience is very poor. Their online check and trip management is the worst I have ever seen and they have long lines to check in at the airport, technology is glitchy/unusable and have exorbitant baggage fees. The flight itself is fine, although the food is about what you would expect and their was no functioning entertainment for an international flight.
My experience with this flight was extremely negative and resulted in serious financial and personal consequences. The flight departed with a significant delay, which caused me to miss my international connecting flight. As a direct result of this delay — which was entirely beyond my control — I was unable to reach my final destination on time, causing me to lose a previously scheduled hair transplant surgery that had been arranged months in advance. This was not a minor inconvenience. The surgery involved: • A reserved operating room • Medical and technical staff scheduled specifically for that date • Surgical instruments prepared in advance • Strict scheduling that does not allow for easy rescheduling Due to the airline’s delay and poor handling of the situation: • I lost already paid international flight tickets • I was forced to purchase new tickets, incurring duplicate expenses • I spent over six additional hours in airports, under stressful conditions • I incurred unexpected costs for meals and transportation • I lost a medical opportunity that cannot be easily recovered, along with the emotional distress associated with it Although the airline covered one night of hotel accommodation, this did not address the real impact of the delay, nor the significant damages caused by missing a critical medical procedure. The lack of punctuality, planning, and effective solutions reflects a serious lack of responsibility toward passengers, especially when international connections and time-sensitive medical commitments are involved. I do not recommend this airline for travelers with important schedules, medical appointments, or critical connections. In my case, the delay did not merely cause inconvenience — it resulted in the loss of a surgery and substantial financial damage.
I was not able to get on the flight due to delays out of Philadelphia. I arrived in MIA at 10:30pm and there was no one at the GOL Desk. Is there any flight credit available for this flight?
It was really bad. Inexperienced and rude people during check-in in Miami, a small and uncomfortable airplane, and problems with the airline caused me to lose my connection flight in Brasilia. Terrible experience!
Obviously it would be better if we had screens available.
Very bad organization to accommodate over compartment inside the main cabin. Crew was not helpful at all!
The plane was fine and the crew was very nice. Even though we bought our tickets eight months in advance and had seats reserved, they changed our seats. Instead of being in seats 7E and 7F, we were separated and put in two middle seats away from each other. When checking in, the attendant put us in an exit row together, but 10 rows back from where we had reserved. But you have to be younger than 60 to be in an exit row. So when everyone else boarded we were moved to last row 33, right next to bathrooms.
Too much delay in the first two flights, so I lost the connection to the final destination.
Worst experience ever, extremely disorganized airline with super rude crew for first class passengers. I have submitted feedback to AA customer care online that this was my worst experience traveling in over 30 years
My flight attendant was miserable. Bathroom filthy and the water soapy in the tea. I’d choose delta everytime.
Nothing with the flight. It was good. Crew as very helpful especially fist class flight attendant.
I am generally an American Airlines loyalist but this flight was not good. I was seated in an aisle seat and the gentleman in front of my had his seat fully reclined which made it impossible to work on my laptop, eat or drink.. The gentleman in the middle seat was watching something on his phone without headphones.
Flight was smooth and on time: however, this flight was filled with advertising. We got it over the speaker system both when we took off and when we landed. Flight attendants were handing out sales flyers when we landed. It was not a good look.
The first leg of my trip from Dallas to CLT was smooth from check-in to landing. The snack, biscott cookie really needs an upgrade. Even if the upgrade is a choice of the cookie or pretzels.
For super long flights Premium Economy is the way to go. But the lack of WIFI onboard (don't you think it should be free on a 14 hour flight?) and the sparse personal entertainment selection made this the biggest detractors. Also, can we keep that map from flashing in our faces the whole trip there? Jesus Christ.
The plane was late getting to Ontario by half an hour which makes it inconvenient when you have people waiting for you.
I paid extra for what I thought was leg room and it certainly was not. I had a very cramped experience on my flight from Dallas to Detroit and it was the section right behind first class section. I did however have an amazing flight from Atlanta to Dallas on the initial outbound flight.
The plane left late and there were four gate changes. Fortunately they were all in the same terminal. The crew was truly outstanding. There were only nuts to eat due to the very short flight time. Beverages were as expected.
