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Nothing with the flight. It was good. Crew as very helpful especially fist class flight attendant.

I am generally an American Airlines loyalist but this flight was not good. I was seated in an aisle seat and the gentleman in front of my had his seat fully reclined which made it impossible to work on my laptop, eat or drink.. The gentleman in the middle seat was watching something on his phone without headphones.

Flight was smooth and on time: however, this flight was filled with advertising. We got it over the speaker system both when we took off and when we landed. Flight attendants were handing out sales flyers when we landed. It was not a good look.

The first leg of my trip from Dallas to CLT was smooth from check-in to landing. The snack, biscott cookie really needs an upgrade. Even if the upgrade is a choice of the cookie or pretzels.

For super long flights Premium Economy is the way to go. But the lack of WIFI onboard (don't you think it should be free on a 14 hour flight?) and the sparse personal entertainment selection made this the biggest detractors. Also, can we keep that map from flashing in our faces the whole trip there? Jesus Christ.

The plane was late getting to Ontario by half an hour which makes it inconvenient when you have people waiting for you.

I paid extra for what I thought was leg room and it certainly was not. I had a very cramped experience on my flight from Dallas to Detroit and it was the section right behind first class section. I did however have an amazing flight from Atlanta to Dallas on the initial outbound flight.

The plane left late and there were four gate changes. Fortunately they were all in the same terminal. The crew was truly outstanding. There were only nuts to eat due to the very short flight time. Beverages were as expected.

Flight was delayed 2.5 hours at the start. They kept saying mechanical issues and changed gates several times. Then when we landed, they kept us on the tarmac for 1 hr because they didnt have gate staff to pull out a bridge. Its insane that they cannot have 2-3 people to operate a bridge for a flight with 100 people? Then the baggage claim, bags took over 45 minutes to arrive. All in all, I was scheduled to arrive at 6:30 PM local time and I didn't leave the airport till 10:40 PM local time. Its a shame and makes me never want to fly American again.

Terrific flight, had a good seat. Flight crew was wonderful, boarding was drama free. And we arrived early.