|Avg. Flight Duration||12h 37m|
|Flights Arrive in||Tokyo Narita|
|Flights Depart from||Dallas/Ft Worth & other airports|
|Airlines||China Eastern, Korean Air, Aeromexico, Delta, United Airlines, ANA, Air Canada, China Airlines, Japan Airlines, Emirates, Asiana Airlines, Cathay Pacific, KLM, Air France, Qatar Airways, American Airlines, Singapore Airlines|
Pros: The crew was great. Very attentive and super friendly.
Cons: Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though.
Cons: No entrance forms for foreigners to fill before landing. Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE
Pros: Flight attendants escorted us to our seats and helped stow our carry on luggage. Lie flat seats were comfortable with some storage space. Meals were very good as well
Cons: Limited in-flight entertainment. Headsets weren’t too good
Pros: Didn’t provide convenience to parents with baby/toddler to checkin and boarding.
Cons: Flight attendants are excellent, polite, warm, professional.
Pros: Boarding was very easy. The flight was on time, and the crew was very attentive and friendly. The food was good. Plenty of entertainment to keep me busy on the 12 hours flight. I was very surprised considering how low the price of the ticket was.
Pros: Everything. Will definitely chose them again.
Pros: Korean airlines is completely criminal
Cons: Korean airlines
Pros: Crew, Food, Boarding, Entertainment.
Cons: My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!
Pros: The staff was extremely helpful, including bumping up our seats to the front of the plane.
Cons: The plane was old and cramped. I was dying in there.
Pros: The service is always way better than American flying
Cons: Poor scheduling
Cons: 40 minutes late, no entertainment on board, poor menú.
Cons: Flight was extremely delayed. I was supposed to arrive at 11 pm and didn’t actually arrive until after 1 am. No vouchers or anything given in response to delay.
Cons: We waiting for 45 minutes on the run way because was not a corridor ready to depart we are number 8 on line. Was not entertainment available the system was down no music, no movies, no nothing
Cons: No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios.
Cons: That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly.
Pros: Arrived ahead of time
Pros: Speedy check in. Friendly crew.
Cons: The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least
Pros: Overall Service!!!!
Cons: People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much
Pros: Everything good
Pros: Everyone was really nice, and there was a decent amount of leg room etc.
Cons: I honestly can't say that I have any complaints about it. Thank you. :)
Pros: The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that.
Pros: Has a great crew on this flight...
Cons: You really should include some form of entertainment... at least sitcoms or the news...
Pros: On time and great professional staff throughout
Pros: Not much
Cons: Amazes me how the airlines can shrink legroom. I'm 6'5" & had an economy middle row middle seat. Needsless to say, I was stuck actually & figuratively since it was a full flight.
Pros: Service, entertainment , drinks, everything! Very good!
Pros: The flight was late checking in. The staff handled the situation well and kept the passengers informed.
Pros: Loved from the booking on kayak and all the services provided by the airline until landing.
Cons: Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own
Pros: I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well.
Pros: We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!
Pros: Meals, comfort, polite staff
Pros: Better staff than normally, which was both surprising and pleasant. Flight made it on time for the changeover in Zurich, which is very important.
Cons: Extra charge for luggage - it showed up in the itinerary only after everything has been paid for. And even the paid suitcase allowed 23 kg only. It has been just over TEN years ago that you had two suitcases at 32 kg each included in price! Does the airline seriously believe that you can travel around the world with just a swim trunk in your pocket? This policy is an insult to any world traveller. We do not all go into an all-inclusive resort! The only drink offered during the flight was plain water, again a step down from before where they also offered others, e.g. orange juice. Seating - now that big persons have the right for two seats for the price of one, when will the same rational apply to tall people?
Cons: Terribly small seats
Cons: The flight was late more then 2 hours. I missed connection flight!
Pros: Very smooth flight. Nice 787
Cons: Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!
Pros: Service & price
Cons: Not much legroom for economy customers, limited entertainment & food selections
Pros: I like the staff was very nice, and boarding process was not bad.
Cons: The aircraft was extremely dirty, also my seat was saturated with a spilled drink and it was all over the seat and the tray table and tv, there was old food crusted on the seat back. I didn’t want to touch a thing thank god it was only a two hour flight. Very very outdated.
Pros: Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!
Cons: As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring.
Pros: Friendly staffs & price
Cons: Not much legroom for economy
Pros: Check in process and counter Agents were very helpful Seat spacing good for economy food was good
Cons: Movie Selection
Pros: I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall.
Cons: The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding.
Pros: The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service.
Pros: Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful.
Cons: Nothing, it was a very positive experience.
Pros: Everything was excellent no complaints
Pros: Nothing as such
Cons: Crew are not polite and carry arrogance while talking to the passengers, especially in the economy cabin. The seats are narrow compared to other 777 300 ER flights
Pros: Crew was friendly. Comfortable.
Pros: All was fine
Pros: Service on the plan was excellent. Food was delicious
Pros: Food was not good at all. Crew response is poor for help. I pushed button for help and crew total ignored it. When I asked them when they came to serve food after 40mins, said they were busy to respond for help
Pros: Leg room. Food was pretty good all things considered
Pros: Plane are clean
Cons: The food is really good
Pros: The new aircraft A380 was so comfortable.
Cons: Looks like the crew weren’t pleased with their job. Poor selection for the Hollywood movies. With such a nice aircraft would expected much better service.
Cons: Meal the beef steak taste like beef jerky
Pros: Nothing I like
Cons: The seats assigned are so at the back at the aircraft. Even both of us are members of the airline we haven’t received any flight notification. That’s really bad
Pros: Quick check in. Courteous.
Pros: As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep.
Pros: Enjoyed food and entertainment films.
Cons: Great service and got back earlier than expected.
Pros: Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time.
Cons: Boarding could be better
Pros: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.
Cons: I would have to dream something up.
Cons: old screens and entertainment system leg room to small
Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.
Pros: The crew was really friendly.
Cons: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.
Cons: I ordered Asian Vegetarian Meal. But they served me only pasta.
Pros: Service and crew are great
Pros: Good selection of movies
Pros: Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable
Pros: The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris.
Cons: The seat padding is rather thin.
Pros: aircraft A350 , food choices , Doha airport , Staff attitude and willingness to help .
Pros: The layover was hell. They put me in a warehouse with wooden benches for beds. Never again
Cons: Horrible service. The US part of the journey was fine but the rest was aweful.
Cons: Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide.
Pros: Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good.
Cons: Everything was good.
Pros: Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean
Cons: We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money
Cons: There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight.
Cons: A lady in AA counter at AA DFW counter. She was rude and not helpful. at all.
Pros: The amount of things to keep you entertained for the long flight
Cons: I had to have my seat up the entire route so that made a very uncomfortable flight was never able to really rest
Pros: Entertainment and crew
Cons: Not much room to move around for such a big trip
Pros: Flight staff was friendly.
Cons: Complainers. Shame on the parents who raised such pretentious a--holes.
Pros: I like everything crew, etc
Cons: Nothing reallly
Pros: Lie-flat seats in business class
Cons: 4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing.
Pros: The service is exceptional!
Pros: Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious.
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