Our flight when we finally got rerouted to a different destination than we were going was fine. But 2 days was taken out of our vacation because our flit was cancelled. We understand mechanical problems and of course don’t want to be on a plane that has mechanical problems.Wish there had been another solution.
Morbidly obese dude took half my seat. Sore shoulders back from being squeezed. Shame on the airline for not making this guy purchase two seats
The flight was on time and got in early which allowed us to get to our next flight.
Kayak wouldn’t refund me for a flight I was trying to cancel through Kayak. Alaska airlines said I had to cancel through Kayak. I called the customer service line and they couldn’t refund the flight that I booked through Kayak either. You stole my money. You will be hearing from my lawyer.
Flight attendants made this flight wonderful. They made sure everyone had what they needed and anticipated future needs. They made adjustments as needed. It was clear this was an experienced crew.
All went well, right on time, easy boarding. We ordered the evergreens grain bowl and were surprised and pleased how adequate it was for vegan lunch! Landing was smooth and gate exit was easy
The bathroom trash container under the sink fell out and was like that long before my flight. The plane smelled of canned fish and floor was Deteriorating
Second flight in a row that I've been on where the auto bag counter stopped working and they had to manually count cargo before takeoff. Also second flight where my whole fruit and cheese plate looked pretty stale/old. The grapes were very strange tasting to the point where I didn't eat them. Apple slices were just sad/gross looking so also avoided those.
I behave had better flights this one was old and poor
See previous. It was the flight from Honolulu to Kapalua that was cancelled.
It was canceled. Supposedly weather. But there was no snow in Baltimore. At least we found out before driving to airport
I have not flown Southwest in awhile and had a very pleasant experience. From ticketing to boarding to the flight. The flight left on time and landed ahead of schedule. It won't be so long next time!!
The Southwest experience has definitely taken a dive from its early days. You can no longer deferentiate from other airlines. Air travel is too expensive. Southwest is no longer budget friendly. They have lost me as a loyal customer.
Flight was hours late, unable to sit next to spouse, I have had so much better experiences. Substantially better, only saving grace was that it was a short flight.
I was assigned seat 7E, yet my boarding was Group 5, which caused me to have to put my luggage in the back of the plance above `19 or 20 aisle, as passengers who had boarded earlier took the overhead bins in the front. SW needs to monitor bin space and ensure that bin space above the seat are aligned to those sitting near their seats. Also the seating assignments needs to align with group number. Maybe board those last first and so on? Having said the ALL the passengers on the plane were gracious enough to allow me and other passengers in this dilema to retrieve our luggage and helped us along the way. I always love the flight staff, as always their fantastic and I can't rave about them enough!
Great vacation. Can't wait till next year for another one.
The flight crew was extremely rude and especially not helpful when our flight was delayed.
Check-in, Boarding and flight were smooth. All the employees and crew was very nice and funny. They gave the kids crayons and workbooks to keep them occupied which was a big win. I’ve flown Southwest many times and that’s the first time I’ve seen that and it is a great addition.
Still a fan of open seating. Flight was on schedule and arrived on time. The 737 MAX is very comfortable.
Had to get off plane from prior flight even though I had to reboard same plane to continue to my final destination.
