Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin.
Everything perfect for me!
Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer
Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!
We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!
Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!
So much food, great leg room, very comfortable and clean, kind and attentive staff
The high level of service and attentiveness
JAL has always provided exceptional value for money and top notch service.
Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals.
I wasn't able to pre-select my seat.
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