Food services wheelchair comfort Maximum help for other flight I really appreciate your services
Very good service, all were ok/excellent
Pros: "So so"
Cons: "More care and warmth"
Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Pros: "Crew was great, seating was cramped."
Pros: "Amazing staff"
Cons: "Uncomfortable seats and poor entertainment systems"
Cons: "Toilets needs air freshener as so many passengers use them."
Cons: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Cons: "Hot food was luke warm, portions skimpy."
Cons: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"
Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Cons: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "Qatar flight is no problem"
Pros: "Great service, friendly and helpful"
Pros: "service, food and cleanness"
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Pros: "Food was better. Seating was comfortable."
Pros: "Everything was fine except the flight delays"
Cons: "Flight delays"
Pros: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Cons: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"
Cons: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Pros: "Crew were helpful and not interefering in long flight"
Cons: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."
Pros: "Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight. Boarding process for business class could be better."
Pros: "Soft blankets, seats were okay, crew was wonderful."
Cons: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."
Pros: "Not much"
Cons: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Cons: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Cons: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."
Pros: "Good service, good entertainment options, modern aircraft"
Cons: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"
Cons: "No flexibility in flight changes"
Pros: "Excellent customer service, smooth boarding, good food."
Pros: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Pros: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Pros: "The crew, Sami and Juliana in particular, were absolutely amazing!"
Cons: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush."
Pros: "Cabin crew was pleasant and at least smiled."
Cons: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Pros: "Excellent meals (3) and great service. Efficient minimal layover in Qatar."
Cons: "Coach seating on the plane from Nairobi to Qatar, for 5+ hour flight, very tight and cramped. Coach seating on flight from Qatar to NY was slightly bigger but not as spacious as coach seating on China Southern."
Pros: "The entire Qatar crew was very attentive and accommodating."
Cons: "Requested isle seat from DOHA to Houston but was issued middle seat."
Cons: "It took several hours to check in because the incoming plane from Doha to Bali was delayed, which guaranteed that most of us missed our connections in Doha. The line was long, slow and uncomfortable and the airline did little to ease our discomfort. They refused to allow us use of the lounge in Bali. I had to talk to multiple people in Doha for access to the Oryx lounge there and they at the end, reluctantly let me use it."
The best was the timeliness from JFK to SJU, and the comfortless of the Business Class seats. The worse is their poor choices of meals and beverages (Plate of Quinoa or a plate of Charcuterie). The should put more attention to those details, maybe even give something more generic that most people will love.
Boarding took a long time. Taking off took a long time. I spent over an hour connecting, disconnecting repeatedly from the Wifi just to watch the last 15 mins of the movie I watched on my first flight. Wasn’t offered ice with my drink. They passed me twice to throw out my garbage. And the guy next to me had his arm in my ribs the whole time.
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Pros: "Awesome crew and great flight"
Pros: "no, not courtesy"
Cons: "select crew based in human and better relation"
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Cons: "The seat was squeaking all the time"
Pros: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Cons: "Luggage still in Atlanta with Delta."
Pros: "Crew was very congenial, upbeat, and accommodating. As there were several rows with no passengers, the crew offered me a seat in an empty row for my comfort and it was most appreciated"
Cons: "Nothing I can think of."
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Cons: "Connection at Schiphol often tricky;"
Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
Pros: "Crew was nice, food and entertainment was nice."
Cons: "Seats could’ve been more comfortable."
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Cons: "Couldn’t hear boarding announcements. Lots of boarding confusion"
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Cons: "Didn't I could pick my seat. I was assigned my seat. I like window seats. Either leg of the trip was a window seat."
Cons: "Everything was perfect!"
Pros: "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
Cons: "It’s an older plane and needs a little work; but don’t we all?! ;)"
Pros: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Pros: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."
Pros: "Friendly crew"
Cons: "Not enough leg room in seat"
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "No power plugs on a six hour flight? Wifi was down and the audio didn’t work in my seat. Crew was super snarly and unhelpful"
Cons: "late leaving, arriving and taxing."
Pros: "Long haul business class seat."
Cons: "Wheelchair service. Poor services at China airport. Connection flight is very small and seats are poor! They made pay to use the lounge at NY airport although my ticket is business class !!"
Pros: "Crew very friendly"
Pros: "Everything's good but the company need to improve the menu for vegetarians people"
Cons: "The vegetarian menu was very bad. I really didn't like it and was the same option to L.A. and when I came back tp Australia."
Pros: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Cons: "Nothing that can be done, just tough being 6'5" in a connection plane."
Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Pros: "The crew and overhead storage."
Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "Crew were good, flight on time, free drinks"
Pros: "The food was excellent, as well as the flight attendants."
Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "This was a first! The flight attendant (sorry I didn't catch his name) was very attentive and assisted us in first class as needed. He actually addressed us by our name and that made me feel like I was not just a passenger!"
Pros: "Overall the service was good. Boarding was very organized"
Cons: "There was a disturbance among 3 other passengers. A member of the crew was in the process of making arrangements to move my husband and myself to put some physical distance between these passengers. I issue is that at no time did he discuss this option with us. He was instituting the move when the male passenger stated he did not want to move"
Pros: "Plane was clean, staff helpful"
Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."
Pros: "Made up the departure delay in flight."
Cons: "Gate and Cabin crew kept giving opposing reasons for our departure delay, just be up front and honest. Cabin was hot. Very hard landing"
Pros: "While the seating is narrow, the seats are well appointed and seem roomier than they are. Each seat has 110V and usb ports and a back of the seat movie and entertainment screen. Very good for a short flight to Atlanta"
Cons: "The 0.012 oz packet of tiny tiny pretzles"
American could have spaced out the people on the aircraft.
With all the service cutbacks, flying is not a joyous experience anymore.
Cons: "Missed my connection due to excessive delay at Heathrow"
Cons: "Flights are quieter during COVID. Hard to give a high rating with no service. Boarded, landed on Time."
Cons: "The airplane was very cold, and our seats were screwed up. Gentleman at the gate was very helpful, and handled the problem the best he could."
Cons: "Pagar una maleta pequeña mortifica"
Pros: "Everyone was well behaved."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Pros: "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
Cons: "More communication with the passengers would have been a bit better !!"
Cons: "Only pretzels, came eat refined flour, nuts or something else would be great."
Pros: "Seat was good."
Cons: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Cons: "I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options."
Pros: "The trip went as scheduled and arrived on time. The service was good making it a pleasant experience overall."
Cons: "As with most airlines, the seating is cramped."
Cons: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
Cons: "I have changed flights. Been delayed 5 times now. And still haven’t left the USA."
Cons: "Panasonic Wi-Fi does not come close to the value GoGo provides."
Cons: "Old aircraft with broken recliners, non functioning earphones, no entertainment centers and no overhead lights. Flight attendant said they can’t help and accomordate to different seat."
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Cons: "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
Pros: "Business class is wonderful"
Cons: "Bathroom floor was full of pee."
Cons: "Flight departure was delayed by 4.5 hours. Then when we finally landed, we had to wait nearly 2 hours on the tarmac before we taxied to the gate. American kept us in the dark about what was happening -- I might have made different plans if I had known what was going on."
Pros: "Excellent passenger service. PSA consistency performs as best of regionals."
Cons: "The landing was pretty rough. One of the roughest I’ve ever experienced. I thought we were skidding for a minute. The pilot pulled the brakes super hard"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "Left on time, relatively comfortable considering I had already spent almost 9 hours on a previous flight, landed 30 minutes early"
Cons: "Mixed feelings about the entertainment app, I was pleased that something was available at all, however had the person sitting next to me not mentioned I needed an app to watch the in flight entertainment moments before it would have been too late to use the internet to download it, I would not have been able to use it, unless paying for a limited time package from AA to use the internet to download the app. A better job of advertising of the gogo app is needed more than the booklet in the seat pocket. Also I was only able to watch one movie, after that the system kicked me out saying high usage was making it not work for me. The gate changed a couple of times which had me trawling up and down the H and K concourses, could have done without that after the 9 hour journey I had already taken."
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Cons: "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."
Pros: "Great crew and plane"
Cons: "I would consistency with the flights. The plane I took from NYC to MIA had individual montiors and served a variety of snacks. The flight from MIA to NYC had on pretzels and you had no options for entertainment."
Pros: "the flight was on time"
Cons: "the seats are too close together. I understand the desire to maximize quantity; I do however think that AA has gone too far. Leg room is necessary, not a luxury. The cost of the ticket should include leg room."
Cons: "Cancelled flight due to multiple mechanical malfunctions that should have been checked previous to boarding. Held on the plane for 4 hours, another 4 hours in terminal of the closed airport once allowed to deplane, no communication, no food or water, put up in a hotel an hour and half away despite this being NYC, terrible customer service, no compensation, unable to get tofinal destination earlier than 24 hours later missed events in final destination overall financial and personal losses due to the inadequacy of the airline."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Pros: "Wifi available. Big plus!"
Pros: "Value for money"
Cons: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Cons: "Pretzels too salty"
Pros: "Price was right. Crew very nice, bi-lingual and helpful. Cabin clean. Magazine very informative and good quality. Would choose Avianca again."
Pros: "Fast, friendly service."
Pros: "I really enjoyed the staff that served us. Very attentive! Very polite. Could not have been better."
Cons: "The seats worked well but showing their age. One seat across from me broke mid flight. The attendant did get it working. The controls are pretty easy to understand. Push a button and see what happens."
Cons: "I did not like the head rest, very uncomfortable"
Cons: "No food or drinks on this flight"
Pros: "the flight was on time"
Cons: "the plane was small the plane was not comfortable"
Pros: "The crew was great and really helped calm my nerves about flying."
Cons: "The seats were old and uncomfortable."
Pros: "I'm grateful for Kayak's policy of fully refunding tickets purchased and not used within 24 hours. Were it not for Kayak, I'd be out my money for a flight I couldn't take."
Cons: "I purchased this ticket to attend my cousin's funeral. Sadly, the flight was delayed so far beyond its original departure that I missed his funeral and could not take the flight."
Pros: "The captain and the flight attendants were very communicative and kept in touch with the cabin at regular intervals but not intrusive."
Cons: "There were 2 meal choices., one was chicken and one vegetarian curry/rice dish. Clearly the chicken would be the most sought after meal and the flight attendant even suggested the possibility that everyone would not get their first choice, and ofcourse they didn't. We had a group of 10 traveling and by the time some of,our group was served the chicken was gone. Our daughter was 7 months pregnant and was one who didn't get a chicken meal. I don't understand why the airline would not provide an adequate amount of meals that would apply to the masses. Only a few vegetarian to fill in for specific diets would be expected. We all felt this was poor planning on the part of the airline catering company.."
Pros: "The flight was a normal flight."
Cons: "Even though I know it happens, but the plane was delayed 45 minutes, which made me miss my connecting flight."