I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
Boarding was delayed by an hour and then we proceeded to sit on the tarmac for another 30-40 minutes. No clear explanation was ever given and the delay caused me to miss my connecting flight home. Was forced to stay the night in the connecting city which impacted my following workday and cause personal issues at home as well.
Good flight — left on time due to on time arrival of Pittsburgh flight
delayed take-off, then had to circle in air for awhile, wi-fi did not work, then the cabin got extremely hot multiple times and the luggage was at wrong carousel at LGA. In addition, plenty of overhead space so they checked bags too early. Horrible flight.
Only flew a short distance from Buffalo to New York City JFK SO it was okay
All flight attendants and pilots kept us informed regarding the mechanical delay , provided snacks and water when requested . Everyone worked hard and were very friendly.We had a great experience.
Another pleasant experience flying Delta! Boarding was easy and efficient. The gate area was clean and uncrowded, and the gate agent was friendly, courteous, and professional. The flight itself went like clockwork. We experienced a slight delay, but that appeared to be related to operations at LaGuardia rather than Delta. Once underway, the flight was smooth, and the landing was gentle and uneventful. The flight attendants were equally courteous, attentive, and professional throughout the journey. Overall, a very pleasant experience. Thank you, Delta, and well done to the entire crew! 🙏🏽💗
No beverage/snack service without any explanation or reason. Late boarding and delayed flight.
Gate agent in LAS named Juliett should win an award for excellent customer service.
Leslie the gate agent was incredibly helpful with helping me get on an earlier flight! I saved several hours of airport time thanks to her, and she made the process easy and quick.
The flight was delayed to board, then delay in landing and extremely bumpy landing.
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Please serve no god if you must serve dog food
Some of the rudest flight crew I have encountered in over 40 years of flying. Despite pre-ordering a vegetarian meal, the only options provided included meat, with no other choices or substitutes offered. Additionally, the sound on the entertainment system was not working. With flight delays had only 20 minutes to make it to next boarding gate and after running most of the way made it to flight with 2 minutes to spare Will never fly SAS again and I am looking for partial refund for false advertisement.
I feel SAS is the only airline that does not let you choose your seats when you're checking in, and so we were forced into two middle seats and it was quite uncomfortable. There are not enough new and quality movies available on the entertainment system. After our inbound SAS flight being canceled with less than 12 hours til departure, the whole experience flyign with SAS wasn't great.
The layovers / connections were too short and too long. I SPRINTED to make the connection from OSL-JFK and then SAT for over 6 hours from JFK-BUF. I don’t mind a longer layover more than I want to RUN to make my next connection
The layover was very long. Other than that, great trip so far
Elderly traveler with disability was bumped from extra legroom to economy with little legroom. He couldn’t bend his knee to fit in the seat. Very uncomfortable for a 7 hour flight and will be reported to DOT. Then the food was disgusting. Boiled chicken with boiled rice and steamed veggies. 3 slices of carrot and one broccoli. We couldn’t eat it. No salt or pepper provided. Disgusting.
You cancelled my flight and didn't arrange another. Sent no info except YOUR FLIGHT HAS BEEN CANCELLED. HERES WHAT TO DO NEXT. and the rest of the email was blank???
Yes avoid JFK airport at all costs. A horror to navigate.
Airline left me stranded in the U.S. gave me an unrequested refund of 40% of booking and canceled my trip back! When I asked why, the said “we don’t have to tell you why”. “But you can rebook”. Never again! Paid 2x and rebooked on Austrian. What a joke!
Missed a connecting flight and SAS was at fault. I was awarded a $20 voucher in exchange for 8 hours of my time? Gfy.
The check in computers were difficult to use, we waited a long time to get off the flight and the food was terrible on the outgoing flight.
Flight was ok but the food was poor, and the business chairs were not comfortable.
Great experience in Saga Premium. Food was tasty and felt fresh. Seat was comfortable (enough) - would have wanted a layflat seat.
The flight itself was excellent, but getting to the plane was literally an exercise in pain. My wife needs a wheelchair and can only stand/walk for short periods before having extreme pain. We had to take a bus to a loading platform and use a terrible elevator to get up to the plane. Meanwhile the rest of the bus were using the stairs. This meant the people who needed to sit down were stuck standing at the end of the line while everyone else boarded. My wife was in agony.
It was amazing. I sat in First Class as a Saga Premium member, and my service was top notch. It was wonderful. I only recently joined Saga Club since I do travel to Scandinavia often and enjoy flying through Reykjavik on Iceland Air versus other ways of travelling to Europe. This was my first trip sitting in first class, which I honestly wasn’t expecting!
There were no places to sit at the gate. Most people had to sit on the floor or stand waiting for the gate to open and board. We were told we needed passport and the person hardly looked at them. Maybe for 2 seconds. No announcement made asking to board by row or group. On a 5.5 hour flight the crew only came through the cabin 2 times offering water and buy everything else. For the price of the ticket at least offer free soda! The airliner was very comfortable
Crew was wonderful. I knew going in that the seats were not lie-flat in business class, but they reclined less than I expected. To save on waste, you have to ask for which pieces of the amenity kit you are interested in, which they will gladly give to you. Flight was fairly short, so no issues. I did have one piece of luggage not show up at terminal on landing. They were great about looking for it. Found it...it actually did make the flight and was listed as "not picked up" (?????--we stayed over an hour looking for it, including in the odd-sized baggage claim.) Since "not picked up" they will not ship to my house and I have to go back to airport, which is in another town. I probably could have pressed this issue, but headed back to airport for another flight anyway, so will pick up then.
It didn't happen. Icelandair cancelled the flight from Nuuk, Greenland to Reykjavik, Iceland so I couldn't fly to Portland. Additionally Icelandair rebooked me on a flight that got cancelled too.
Iceland airlines doesn't provide any meal on flight to and from New York, except water and soda. Airline over charge for checking in luggage. I'm really upset.
Good, but I feel there should be a separate boarding line for seniors
There is no food without paying $. Only soft drinks are included in your fare.
