Cons: "There was no social distancing getti9ng on the plane or getting off. I flew jet blue because prior experiences have been amazing. This time it was shameful. People were standing in the walkway for almost 15 minutes because of wheelchairs that had to come of the plane. Disgraceful. And getting off was out of control. People jammed in the aisle to get off the plane. 1409 new york to fll."
Pros: "Seat was fine and crew tried hard"
Cons: "Flight was delayed three hours due to mechanical issues at previous airport and fueling error at departure airport. Crew could not find any Chardonnay wine and had to hunt it down later."
Pros: "Roomie seats and many included amenities."
Cons: "Wifi was not available during the flight from Boston to Montego Bay"
Pros: "Space. I was searing in an exit row even more space seat."
Cons: "Jetblue should make an effort to have its satellite serve the Caribbean. No wifi until about an hour before landing nor direct tv."
Pros: "direct flight was good"
Cons: "customer service and an on time flight...several delays and lost my luggage"
Cons: "The flight was delayed significantly and no explanation was ever offered as to why."
Cons: "I usually love jetblue but everything was done wrong here. 2 hr delays were predictable yet gate agent told us nothing, kept saying we’d be boarding any moment but the crew hadn’t even arrived yet . Flight was overheated, WiFi didn’t work. Biggest prob was not keeping passengers honestly informed"
Pros: "The red eye (already the worst flight) was delayed 4.5 hours."
Cons: "Timelines of the crew."
Pros: "Seat was excellent. I slept 90% of the flight. Being able to bring a personal item on the plane made my day much easier."
Cons: "Flight options could have been better. I had to fly at 6:30 to get the best price that I could afford."
Pros: "Full sized beverages and snacks. Entertainment provided"
Cons: "Miscommunication with flight time. Email was sent for a later time, but they actually flew earlier than the original time"
All crews are so thoughtful, friendly and helpful to me and passengers. In flight meal was great too. I always love flying by Japan Airlines.
Two meals were served in the First class during 9hr long flight! Great for domestic!!! Mai Tai drink was excellent!
Cons: "My comments for the Charlotte flight were supposed to be for the flight to San Diego. Boston to Charlotte is too short for there to be any issue."
Cons: "Tried to cancel the flight because of an emergency but American only wants money."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Cons: "AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats."
Pros: "On time departure. Early arrival. Lots of seat back movies."
Cons: "Need more new releases for movie selection."
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Pros: "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
Cons: "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
Pros: "Fast trip!"
Cons: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
They cancelled our flight at the last minute due to mechanical issues. Rather, they “delayed” it till the next morning. A pain in the neck when traveling with two young children. Crew was really nice, which made up for it somewhat. This is the second flight from delta that was cancelled this year. Definitely going to fly another airline when possible
Pros: "Flight was quick and easy"
Cons: "Seats are small. Luckily the flight is short bit for anything longer than one hour I do not recommend this aircraft"
Pros: "staff was nice"
Cons: "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
Cons: "United really seems to have issues with their planes. Problems on Wednesday then again today. On Wednesday we boarded late and pushed people’s flights back because the cleaners didn’t show up at boarding time and at landing time we had to go back up when the prior flight was still on the runway."
Pros: "I got to Taipei in 1 piece"
Cons: "Just can’t beat Asian or mid western carriers for courtesy"
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Cons: "Chicago airport has the rudest group of people that work in the airport but I've ever seen in all of my life! My flight landed late due to Airline delays no one would help me get across the entire airport the far terminal that I had to go to it was absolutely ridiculous because of this I'm still in Chicago I'm not even reached my destination"
Cons: "It was the first of three flights. I was automatically rebooked on a flight that didn’t allow nearly enough time to make my connection. United didn’t want to help because only one of the flights was really theirs. Same with Swiss Air. It was a terrible beginning to my trip. I lost money on shuttle fair since I never went to Minneapolis, too."
Pros: "Staff did a great job communicating about turbulent situations & delaying services"
Pros: "Not a crowded flight, Norfolk is usually a easy transit even when busy."
Cons: "Very cramped seating when your 6’ 260;"
Nothing I missed my first flight because my boarding pass said one thing and another passenger on the same flight said another. I didn’t get notified of a gate change until 8:39 pm which was one minute before the flight departed at 8:40pm when we explained this to gate agent Dorsey prior to the flight departing she was extremely short and had nasty attitude. Some of the passengers in my party including myself needed to catch that flight due work the next which included presentations and court litigation. We were deeply saddened and frustrated how Frontier handled this situation. We were told that the flight was over booked by 19 seats and they constantly change gates to make people miss their flight. If that is true I will ensure there will be a class action lawsuit against frontier airlines.
Pros: "The crew was reassuring when we were running to board and helped my husband, who had trouble walking."
Cons: "The crew was loud and obnoxious, making fun of the passengers"
Cons: "Left us sitting on the tarmac with no information about why"
Pros: "a320, arrived early"
Cons: "very inconvenient terminal - make shift terminal and boarding - had better in third word airports"
Cons: "A drink other than water would be nice (like soda)"
Pros: "The flight was great. The customer service over the phone and online was pretty bad. I had long holds on the phone and my itinerary got changed, which I then had to PAY the fix."
Cons: "Easier to navigate website, and be more clear about what you will be charged for."
Pros: "Awesome crew and clean aircraft"
Cons: "Limited leg room and have to pay for carry on larger than a bag that fits under the seat which is a pretty tight space."
Cons: "Was charged $70 for overhead baggage...on the return trip Frontier would not allow the overhead bag and charged an extra $40 for the same carry on bag...Highway robbery"
Cons: "I am handicapped. Can't stand very well or for very long. I had to stand in line for over 2 hrs. They didnt open the check in until 2 hrs before boarding. Then it was almost 15 to 20 minutes for them to check us in once they were there. I was Furious over the $45 each for the 2 bags I had. Terrible s huh ock.. a friend had 3 bags and was required to pay $170... Had to pay for pop. Wow... the seats were tiny and no padding"
Pros: "On time departure and arrival was very good."
Cons: "The seats on our plane were the worst we’ve ever had. Very small legroom, no width at all, no seat back adjustment, tiny tiny little flip down tray that would barely hold a cup of coffee. So very uncomfortable!"
Pros: "In-flight, no one (flight attendants) really bothers you."
Cons: "Communication amongst the airline and it's PAYING customers, TERRIBLE."
Cons: "I am tired of your airline and have vowed to never use you guys ever again. I've used your airline on multiple occasions and every flight is always delayed. I recieved numerous emails of the delay and when i get to the airport I'm told," Sorry your flight is actually leaving on time." Then of course it's my fault because I was suppose to be at the airport at the original time, but I was there 2hrs prior to your delayed email time. Now I'm stuck at my destination for 2 more days. Now I miss days at work, miss appointments I had, etc..... I am absolutely done with your airline.... Thanks for nothing and I will be sure to let all know on social media of this constant problem I continue to have with your airline"
Pros: "I liked I didn’t have a connection to catch. Once in air everything was fine except no entertainment, which I can live with."
Cons: "Computer system went down and I was told it was across the nation. So no boarding passes, no boarding and no flying until the system was back online. It took well over an hour and probably more than 2 hours to fix. Good thing was no one was left off their flight as I was one of the people needing to get a boarding pass and through security."
Cons: "The fact they wouldn't let us on the plane and have a ridiculous 45 minute bag check policy even though I had already pre-booked and paid for checked luggage."
Pros: "low fare - but it's offset by charging for everything."
Cons: "astronomical baggage fees, tight seats, pouch on the back of the seat in front of me was broken and pushing against my leg, fees associated with everything. I'm surprise it was free to breathe."
Pros: "I like the price of the flight, and the fact that I can add on and pay for what I need when it comes to luggage. I always travel light and not having to pay for bags that I won't need is nice. Having the option to choose is what i like the most. Other airlines are more expensive because they have these items included with your ticket"
Cons: "It was very clear the staff hate there job, every time I got with spirite I can see the crew looks like they hate what they do, customer service is never a priority with them. If they notice someone disturbing another passenger they really don't say anything."
Cons: "They were late for every flight. I paid to change to an earlier flight home and it was delayed so long that I got home around the same time. When I called customer service they were very unhelpful, I will never fly this airline again."
Pros: "Boarding was efficient"
Cons: "The flight was over 2 hours late, 's section of the airport is cramped and hard to navigate"
Pros: "we had a safe flight, no major issues, and were able to get off the plane quickly."
Cons: "I had to pay $97 to check my bag...kinda defeats the purpose of booking a cheap flight. This was by far the smallest seating space I've ever had...I'm 5'9 so normally I don't have an issue with this but my knees were about an inch away from the seat in front of me and I had no space to move around. The headrests were hard as a rock, and I could feel a metal bar in the middle of the seat poking out at my back. The seats don't go back, there was no entertainment whatsoever, not even a magazine to read. The main lights were left on during the 4.5 hour nighttime flight. There was not even a complimentary cup of water...$3 for water. It was also freezing in the plane and there was a 2 hour delay for no apparent reason. Look up the fees they charge for everything before you book with Spirit."