|Flights Arrive in||Seoul|
|Flights Depart from||Denver International|
|Airlines||Air China, Aeromexico, China Eastern, China Airlines, Air Canada, Asiana Airlines, Japan Airlines, Delta, American Airlines, Cathay Pacific, Korean Air, United Airlines, Qatar Airways, ANA, China Southern|
Pros: Very professional flight crew
Cons: -10 degrees and people hoarded in a bus to board an international flight that has no access to aerobridge. Vegetarian food for Air China is rice and boiled vegetables. Broken entertainment system. In short, the flight was disappointing
Pros: Entertainment was good quality, and had a good variety of games and movies. The food was also pretty good, and provided pretty good headphones.
Cons: The plane departed 1 hour late, and arrived 1 hour 15 min late, and we barely made our connection on time. The crew gave full cups of drinks to the Chinese passengers, and half full cups to the people of other races. I was sitting in a row of 4 seats, and the person next to me couldn't get anything, so they asked me to get water for them. I asked for water for me, and tried to ask for water for the person next to me, but the crew member just ignored me. I asked her 6 times, and she just wouldn't pay attention to me, so the guy next to me didn't get water.
Pros: Boarding was easy and the crew were wonderful.
Cons: Entertainment was weak. Food was horrible.
Pros: Seat is more comfortable then other economy class
Cons: They really need to improve in food, quality and Choices. The cabin crew lacks warmth.
Pros: The flight waited for all the people to come on the flight before leaving.The food was good, and they didn't disturb sleeping passengers in the middle of the flight.
Cons: The TV screen was horrible, and half the time it didn't even work. The games said how to use the controller, but the controller that was there didn't even work. The crew needs to serve water and drinks a little more than twice in the 8 hour flight. And when the water and drinks are served,they should pour a little more than 40% in the cup. Dehydration doesn't make for a good experience especially when you have already come off a 12.5 hour connecting flight.
Cons: We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit.
Pros: El servicio en general de la aerolínea y el módulo de información de vuelos
Cons: Que hubiera un poco más de espacio entre asientls
Cons: Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding
Pros: Very friendly crew, plenty of drinks. Easy and organized boarding process
Cons: Free WiFi would be nice
Cons: Nothing everything was excellent
Pros: The ticketing and boarding process went well.
Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.
Pros: The flight attendants were very nice and helpfult
Cons: That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member.
Pros: The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai
Cons: Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew.
Pros: The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep.
Cons: I don’t have anything bad to say. The service was really good.
Pros: The whole flying experience was great for a great price!
Pros: The flight was fine. Everything went smoothly.
Cons: I was not allowed to recline my seat because the person behind me did not want me to recline.
Pros: Like the seats, in flight entertainment and in flight staff are friendly.
Cons: Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !
Pros: I liked that cleanliness and the blankets were really nice! I liked the selection of entertainment. The food was alright for getting meals on a airplane. The staff was very nice as well.
Cons: The space was very small and if someone tall is sitting behind you, you cannot our seat back at all so for a 15 hour flight that’s pretty bad. Everything else was good!
Pros: Friendly staffs & price
Cons: Not much legroom for economy
Pros: We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark...
Cons: The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip...
Pros: Crew was friendly
Cons: Not as nice as the flight to and from Honolulu
Cons: Held on the plane for 3 hours while waiting to de-ice
Cons: Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China.
Pros: Plane was nice, clean, good entertainment options, departed almost on time, arrived on time.
Cons: Boarding process - seat upgrades should come with boarding zone upgrades. Paying extra for a seat and then boarding in last zone makes no sense to me.
Pros: Staff polite and provided fast service.
Cons: Boarding was hazy and let room for loosing the plane.
Cons: Only fish and rice were available for the breakfast meal. The seats were too compact for such a long flight. more leg room would be nice.
Pros: Airplane and service
Cons: None. Maybe save money and ride first class
Cons: Meal the beef steak taste like beef jerky
Pros: Flight attendants are nice and working hard
Pros: I like the guy who’s checking me in he’s very kind.
Cons: Almost missed my flight - they could not locate me as a ticketed passenger
Pros: Never problems with JAL
Pros: Spacious leg room.
Cons: The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell.
Cons: No room to move very cramped
Pros: Smooth and comfortable flight.
Cons: Never made it because of my originating flight
Cons: Overall: pretty good.
Pros: Very bad crew. Seats very uncomfortable
Cons: Crew could have been better
Pros: Boarding process was really unsmooth here as well. Little delayed. Thankfully this crew was really polite. And not screaming at people this one flight.
Cons: Ether bursting process.
Cons: Snack options aren’t good.
Cons: Flight time was changed twice
Pros: Going on vacation
Cons: Tvs for all seats
Pros: NO NO
Pros: Crew was attentive, plane was clean.
Cons: Food was horrible. They did not dim the lights until 1.5 hours into the flight.
Cons: Seats unconfertabale
Pros: nothing to add
Cons: nothing to add
Pros: The crew was nice. Seat space really cramped
Cons: On my return flight from Hing Kong to Vancouver, which is a long flight, the passenger in the seay next to mine slowly encroached on my seat space to an unusual extent. The seats in economy are really cramped!!
Pros: The staff was extremely helpful, including bumping up our seats to the front of the plane.
Cons: The plane was old and cramped. I was dying in there.
Pros: This was the big league of airlines. Great staff, presentation, service, food, entertainment. Felt appreciated as a customer during the entire experience.
Cons: Extra checked bag fee was very costly, nearly $100.00 (CAD).
Pros: The flight was comfortable and service was good
Cons: In flight entertainment movies were limited
Pros: Great service. Clean plane, good seating
Pros: Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!
Cons: Seats of any airplane could use improvement on comfort. But comfort was good.
Cons: Pilot didn’t show up, we waited 2.5 hours for him.
Cons: The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!
Pros: Seats were spacious
Cons: United lies about baggage fees. When booking off of kayak, they charge to assign a seat and they charge to carry on or check your baggage. BAIT and SWITCH.
Pros: Crew was pleasant and just plain awesome. Boarding process at Austin was very good. Flight was about 25 minutes early into Denver.
Cons: Denver airport with all the construction is pretty disappointing. Hard to navigate. They need to hire someone to come up with easier way finders for people to see. Also parking is HORRIBLE. Long term and all the public and private companies offering service and to me not one of them does it well.
Pros: Entertainment and flight in general.
Cons: The seats suck!!! Very little comfort
Pros: Delighteful experience
Cons: Better guidance at transit stop
Cons: For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed.
Cons: better food
Pros: Regular A330 was substituted for a 787 dreamliner.
Pros: The airline was helpful even though the flight was delayed
Pros: empty flight, foods tasted good.
Cons: The seat was uncomfortable. Entertainment choices were limited.
Pros: Attentive and friendly service, good food, fairly spacious seat.
Pros: Crew was great. Economy premium was definitely worth the extra cost
Cons: I wish the flight wasn't 13 hours haha
Pros: Good service
Cons: The food was very poor.
Pros: Crew was friendly and spoke English. Boarding was timely.
Cons: The food was the same on the flight to and from. Also was warm, not hot.
Pros: Lovely crew
Cons: Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again.
Pros: Boarding was easy and the crew were wonderful.
Cons: Entertainment was weak. Food was horrible.
Pros: The air hostess was very friendly, smiling, and responsive. She went out of her way to please the passengers.
Cons: The full meal was served early in the morning instead of breakfast.
Cons: Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price.
Pros: Food was good.
Cons: The seats were too narrow.
Pros: Crew was excellent, food good, but seating was extremely tight, and very disappointing after supposedly buying Business class tickets! Ground crew was very understanding, but couldn't do much, as plane was 100% full!
Cons: Getting stuffed into tiny Coach seats, after paying a hefty price for Business class seats! The admin infrastructure for China Southern is woefully behind the rest of their competitors in customer service and such! I think we were about to scream if we got one more person who was going to say they wanted to help, but couldn't do anything!
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