|Flights Arrive in||South Korea|
|Flights Depart from||Denver International|
|Airlines||Air China, Aeromexico, China Eastern, China Airlines, Air Canada, Asiana Airlines, Japan Airlines, Delta, American Airlines, Cathay Pacific, Korean Air, United Airlines, Qatar Airways, ANA, China Southern|
Cons: Food was subpar. The entertainment devices did not work.
Pros: Crew very friendly
Cons: Seats are hard and uncomfortable
Pros: Crew was friendly and spoke English. Boarding was timely.
Cons: The food was the same on the flight to and from. Also was warm, not hot.
Pros: Food Problem !!
Cons: Worst Food
Cons: I bought business class for round trip, However, my flights to/from PEK CGQ were economy
Pros: Row 6 plenty of space
Pros: The good customer service provided
Cons: The plane took off 30 minutes later than expected
Pros: Sitting in the forward part of the cabin was better.
Pros: They are very efficient
Pros: Everything was great. Service, food and drinks
Pros: The combination of service, quality of the flight and the outstanding price were really a hit.
Cons: All in all, we were very happy.
Pros: The whole flying experience was great for a great price!
Pros: Flight was on time. Got to choose seat ahead of time. Professional service at the City check-in. Seamless travel.
Pros: Left the airport on time, arrived on time, good flight, good service onboard.
Pros: We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid.
Cons: Food options were limited. Boarding was a long process by bus out to the tarmac.
Cons: The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass.
Pros: The staff were actually very nice and possibly the only good thing about this trip.
Cons: The turbulence was the worst I had ever experienced in my life. Granted, I understand nothing can really be done about that but, the captains made little to no effort to inform us when we would be hitting turbulence. All he said was “Crew, take your seats.” People just had to assume we were about to hit turbulence. And gosh was it horrible turbulence. 13 and 1/2 hours and at least 7 incidences of really hard turbulence. I got no sleep at all, cause I was much to afraid to even close my eyes. I wish the capitains could have said something to calm us down. It was frightening.
Cons: It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses.
Cons: Everything perfect
Cons: Would fly China airlines again
Cons: Bags didn't get loaded, plane delayed. Poor customer service.
Cons: A better snack option would be appreciated
Pros: Crew was friendly
Cons: Not as nice as the flight to and from Honolulu
Pros: Great service, a lot of legroom
Cons: Not really happy about the food choices
Pros: Crew is very friendly and helpful. Leg space is bigger than other flights.
Cons: Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time.
Pros: Asiana air is so nice, they give all customers slipper to feel comfortable on flight.
Cons: Food is just so so and they should give snack for long flights.
Pros: The food and the service
Pros: The food is better than United, and the flight attendants were nice and professional.
Cons: The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases.
Pros: Good entertainment selection! Pretty up-to-date movie list, as well as music albums. I liked the food selection as well.
Cons: Quite a tight squeeze, but bearable.
Pros: Staff are very nice
Cons: Few selections of movies
Pros: Complementary sake and great rice cracker snacks.
Cons: Come around more often to collect trash.
Pros: Entertainment was good
Cons: PA system was used excessively.
Pros: No... no... no....
Pros: Very comfortable and nice atmosphere
Pros: Crew very helpful. Seat roomy.
Pros: My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible.
Cons: Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow.
Pros: Getting to my destination.
Cons: Leg room, more room for carry on bags, coats, etc.
Cons: Great early morning flight.
Pros: Smooth and comfortable flight.
Pros: Not one thing. AA promised us a hotel. No we did not get that. And because I changed my flight on the phone (cause stuck in airport) said we we were supposed to stay there. We were not Compensated with a food voucher. I was supposed leave St Lucia though Miami and I am disappointed
Cons: So many ways
Cons: Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation
Pros: Crew was amazing
Pros: Very good service
Cons: They canceled my flight!!!!!
Pros: Entertainment was OK, but no wi fi offered.
Cons: I AM FURIOUS VOYAMA SPELLED MY NAME WRONG 'RUSSELLG" CONNECTED AS ONE WORD RATHER THAN "RUSSELL G EWALD." WHEN I FOUND THIS OUT A DAY AND A HALF BEFORE MY FLIGHT, THEY REFUSED SAID NO CHANGE CAN BE MADE LESS THAN 48 HOURS IN ADVANCE. I WROTE FOR RETURN FLIGHT WEEK IN ADVANCE AND WON'T CHANGE IT
Cons: Left on first leg trip from NY to HK. 23 kg/ bag. Two bags per person. Next leg was HK to Malpensa. When I go to check in they tell me 30 kg. Total weight allowed. Very upsetting. I was asked to pay 12780.- HKD. Completely misleading and trapped. I will consider other airline in future.
Pros: My cabin bag got lost and theres no way to track it. Complete outrageous.
Cons: Everything. Worst experience of my life
Pros: We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff.
Cons: Helpful ground staff with information about next flight arrangements and better telephone helpline staff.
Pros: The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable.
Pros: Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place.
Cons: Food selection was ehhh. Selection and quality of food flying into SK was a lot better.
Pros: Got me there and back on time!
Cons: Could've had a larger movie selection
Pros: Great customer service on the plane and in person.
Cons: Very long trip.
Pros: Crews were all amazing!
Cons: Boarding was not announced clearly
Cons: Pilot didn’t show up, we waited 2.5 hours for him.
Pros: The seats on this airplane are very uncomfortable.
Cons: Flight left late, crew a bit unorganized seating passengers.
Pros: The 787 was spacious.
Cons: Plane was delayed on takeoff and landing.
Cons: The boarding process. Passengers having to get out to let another in... I know this is nothing new, but there needs to be a btter w
Pros: Crew was great
Cons: Not able to change our seat and I understood checked bag per person was included. The charged me 120 for two bagd
Pros: crew were amazing.
Pros: The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant.
Cons: dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants.
Pros: Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name.
Cons: The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre.
Cons: Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay.
Pros: They greeted us in Georgian at the gate during boarding, this was very nice.
Cons: Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved.
Pros: The staff is friendly with attention to detail
Cons: The way they board the passengers
Pros: Perhaps the most courteous airline I’ve experienced.
Cons: Old man next to me couldn’t keep his arm on his side.
Pros: The crew are very helpful. Services are very good.
Pros: I booked thru a search engine more than 3 months before the flight but was not allowed to select my seat. I was seated at the last seat in the middle. The trip was long, more than 12.hrs and being in the aisle would have been comfortable. It is not my 1st time to ride the airline . .
Cons: Not being able to select a.seat prior to the trip.
Pros: The flight waited for all the people to come on the flight before leaving.The food was good, and they didn't disturb sleeping passengers in the middle of the flight.
Cons: The TV screen was horrible, and half the time it didn't even work. The games said how to use the controller, but the controller that was there didn't even work. The crew needs to serve water and drinks a little more than twice in the 8 hour flight. And when the water and drinks are served,they should pour a little more than 40% in the cup. Dehydration doesn't make for a good experience especially when you have already come off a 12.5 hour connecting flight.
Pros: Crew was nice enough...
Cons: No video entertainment on board. Would have been nice to have been able to watch a movie.
Pros: In general, the service is OK, but not outstanding. Try to do better!
Cons: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!
Cons: Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.
Cons: Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price.
Cons: Transfer process
Pros: I've been flying China Southern for my last 4 Transpac flights. The equipment is competitive with all the carriers are always clean. Their 777-300ER from SFO to CAN is very comfortable in economy. The seats and headrest a very supportive and yet have a soft touch. 14 hours and 35 minutes and I wasn't numb. They provide complimentary beer and wine throughout the flight. Their price often cannot be beaten.
Cons: CZ658 SFOCAN January 20, 2019, is the first time my seat back infotainment system didn't work. I didn't have to say anything. An inflight staff brought me a tablet preloaded with a slimmed down assortment of movies, music etc. I usually binge watch and this time it worked out
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