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I need Starlux to respond to my complaint and issues for my flight.

Someon vomit during boarding. My seat was next to the vomit. I asked crew member to switch seat, but they said it was a full flight. I had my baby with me. My baby got sick after the flight. He was in the hospital for 2 days.

The airplane so clean and they have a nice crew

it they come out with resent movie and good food

The crew could have been kinder and less pushy. The premium economy seats don't have enough cushion. The seats are to hard and the flight became painful and uncomfortable after an hour of flying.

Aircraft is new and toilets are spacious, but toilets are quite filthy. They should clean more often. They have a long list of drink offer but are actually not available during meal. They said they’ll come back with them and you don’t get them until after dinner which means you eat your meals without any drinks if you were to get something that they don’t have on the cart. They are strict about removing headphones during take off and landing which is new to us since the movies did not get turned off. Instead, we we’re forced to watch their commercials during that time. We probably would fly with them again but not with the cost we spent. For the record, I work in tourism and travel a lot for inspections.

Our transit in Taipei was disappointing. The ground crew could not tell us where the lounge was located, so we wasted 15 minutes trying to find it. The airline has a great review, but our experience says otherwise.

Greetings when you arrive on the plane and good bye when you leave. Very attentive flight attendants.

Serve me a meal, I fell asleep during the flight. So they passed me twice.

Seats are not table comfortable. Crew members are pretty good. Can be much better!!